Called and received a call back later in the day. Received a quote and Ray did a great job…read moreexplaining what the process was. I appreciated the quote and he kept me up to date on the timeline for his visit. We highly recommend Ray for RV services as we just purchased as 2026 Brinkley, that needed a vent hole put in! Excellent service and fair price!

I'd stay away from Primitive RV/Marine in 2023. here's my experience:…read more 14Feb requested an inspection quote for my 2017 MicroMinnie here on Yelp, declined the $499 plus $125 for 132-point inspection, Agreed to $350 for two hours of inspection notes from Ray. 07Mar appointment was at 10:00am, and when I arrived, the receptionist/desk guy did not know what type of RV I had, or what my appointment was for. Resolved the issue talking to the actual technicians and got some good info. Left travel trailer there and was told by the end of the week (4 business days) I would get inspected and then get the results that following Monday. 11Mar nothing heard all week, so I messaged on Yelp asking for an update. Was told Monday I'd get a call with info. 14Mar messaged again saying I hadn't heard back Monday or Tuesday. Was told there was a delay for pricing some parts and many employees didn't come to work. Will get the inspection report ASAP. "this isn't our usual experience, apologies" 15Mar again was told I would get the info by the end of the day. 16Mar I messaged again, asking what was going on. Was told the next morning my RV would be the first priority. 17Mar got a voicemail about the results, and 11:35am got a DocuSign via email with a $3,500 Work Order request. I chose to pick-up Monday morning to get another quote from another technician, since my travel trailer is a 2017 and only has 8,000 miles, mostly stored in the shade by an older couple before i bought it. 18Mar I asked if 11am was less chaotic for pick-up on Monday, but I never got a text back. 20Mar asked Monday at 10:00am again if 11:00am would work. Picked-up trailer and after my credit card was charged, it was $364 instead of the agreed no-tax $350. it truly was the icing on the cake; getting charged a fee (credit card fee? not sure, since it was never brought-up, and i later saw it on the receipt). Ray/Timothy at the end of all of this did not even offer to help me exit the packed parking area, unsurprisingly. He just acted like this was how it was, industry-wide. Because of all the clusterf***, I asked for a discount on the bad experience, and Ray/Timothy said it wasn't possible and made many excuses. I mentioned that competitor Top Notch RV does a complimentary lube while the wheels/hubs are already off: "a pre trip inspection is $278. That's 2 hours for me to go over your entire electrical system, appliances, plumbing, perform a gas leak test, roof inspection and do a general once over of your entire trailer. If you would like your bearings re-packed and brakes cleaned and adjusted which I highly recommend being done every year especially if you're going on a big trip it's $350" Primitive could easily clean/pack the bearings and clean/adjust the brakes while the hubs are off during the inspection, but i'm not sure even the $500 "Full Inspection" includes this. Mostly, I feel taken advantage of because I was super lenient and accommodating, but basically I paid $364 for my camper to be gone for almost 2 weeks, and for the techs to tell me that the tires and brakes are totally bad and unsafe. I took the camper to my local tire shop (Ron's in Tempe AZ) and they had the bearings and brakes cleaned/adjusted/lubed within a day for $250 total, and said the date of the tires and brakes isn't the only metric for safety (my tires aren't dry-rotted at all, but Primitive wanted to charge me for 4 new tires and 4 new brake hubs with parts costs double of what their competitor Top Notch quoted me. Also of note, Primitive RV doesn't have any certified/master RVIA/etc. technicians. Ray/Timothy claimed this was because people who are certified inspectors can't do the actual repairs after an inspection. This seems strange, since all the other companies around Phoenix quoted me for both inspections and repairs. I think he was trying to use some word trickery about when using RV comprehensive insurance, but I wasn't using insurance. 2/5 stars, would not do business with them again. I'll be leaving this review on other sites as well, which I rarely do (want to prevent other people from getting poor customer service and wasted time). Super let-down. I blocked Ray/Timothy here on Yelp, but I'm sure he/Primitive will post the usual excuses below this when my review hits. My guess is there will be something about being "a little confused" about my bad review, since I declined the full inspection (this is irrelevant to my argument about customer service and fraudulent attempts to fleece me out of new brakes and tires for no reason). He'll probably claim the tires are from 2015 and the brakes are from 2016, which according to some publication are 'unsafe' (yet my local shop said there's no dry-rot and they are fine for another year with tons of tread/pads). I'm sure he'll claim they went "above and beyond" to make sure I got what I needed, and they gave me lots of good info (this is also irrelevant to my complaints of double-priced parts and 13 days).

Take time do we do a great job we don't charge for Diagnostics we are mama and papa shop anything…read moreyou need we will get we just don't do body work

We took our Mercedes Gl450 to Eagy auto to have the radiator fixed…read more This was a great experience in dealing with a repair shop. I was a bit leery at first because their shop was at a house. But after talking to Kurt, he put my mind at ease. The work was very professional. Kurt and Dan kept us informed with every aspect of the repair. They didn't jack up the price of the new radiator like most shops do, and their labor rate was very reasonable. We are extremely pleased with the work Eagy did on our GL and will use them from now on. I will recommend Eagy to all my friends for all their repair needs. Dave

First class owner! I…read morewas trying to help a friend replace a blown out tire with a spare in a parking lot, and we were fumbling around with the jack when who I found out later was the owner of this company asked if we needed any help. I thought we could handle it, however he came out with a floor jack and air tool and had the tire replaced faster than we got the jack out of the trunk. This was in Phoenix, 105 degrees on black asphalt. He could of easily just kept going but really helped us out. Wouldn't take anything for the service. I definitely have his number and would recommend his service to anyone in need! Class act.

Robert showed up within 20 minutes of my calling. he replaced my hyundai accent 2016 alternator…read morequickly and at a very reasonable price. He was very nice and personable. He even stayed a while as i drove the car around to be sure it was working well then he texted the next day to see if the car was doing well. I will definitely call him again when i need auto repairs/help.

I had a surprise flat tire in the morning. When I called, George got me a quote in a few minutes…read moreand met me at my car within an hour. He moved my car into a parking lot to safely replace the blown tire. He was super quick and professional.

I called this company because I had a bad tire and was stranded at work. The person that I spoke…read morewith assured me he would be there with a new tire for me in 20 minutes. When he arrived, all he did was to put a plug in my old tire and still charged me the same amount that he had quoted me for replacing my tire. In my opinion, they are dishonest and ended up costing me double money.

These guys are amazing! They get me in and out every single…read moretime. I wish I met them sooner because not only are they super nice, but also efficient, quick and overall so helpful. Car issues can be stressful but they sure know how to put me at ease. Thank you

They did not install my center cap correctly and now it's lost very upset because they do not make…read moreanymore of these caps and now my rims looks more ugly

Great place to find Chevy parts for refurb projects. Great service from old man at counter.read more

Dealerships were too busy for my business so took my 2012 GMC to Done Right diesel. Mark was…read moreawesome his techs very thorough he kept me informed throughout the troubleshooting and repair process.

I read the reviews and felt good about bringing my truck here. Great facilities, repair shop and…read morewaiting area. First time customer and I made that clear, & came in for an oil change on my GMC diesel. A few days later I found oil droplets on the garage floor. Call the advised and they said to bring it in when possible and I did and they advised that the crush washer had not been changed during the initial oil changed and a new one was installed. I checked the oil a week later before a road trip it was down a quart. I don't know how much oil was lost when they swapped out the crush washer, but you would've thought they would have checked the oil level and make sure it's good Before giving it back this second time. Two fails in total IMHO. Hundreds of oil changes done a year and I'm the unlucky SOB, who clearly advised I'm a new customer so I'd have a good experience, and I don't even get a new crush washer & have to go back. While I may give them another chance in the future, I'm taking my business for my major fluids service to another shop that has impactful reviews. (2 stars states "Could have been better " and I agree)

Great guys very knowledgeable. Fixed my car quickly and it drives perfect now. I would recommend…read morethem to anyone wanting their Subaru fixed right the first time and they did all this at a competitive price very pleased.

2013 Subaru Outback I was'nt ready to give up on. I had metal shavings in my oil, and oil in my…read morecoolant. Had a starter that wouldn't start when hot. They replaced the starter and engine (192K miles), with a newer more lightly used engine. Also replaced axles and did some and some differential work. Extensive repairs to say the least! They explained everything they were fixing. I got the car back on time and it's running GREAT! It's running very smoothly and quietly, it definitely seems like a different car. These guys (Larry and Andrew) were great and I plan on going back for all my routine maintenance. They had some rebuilt engines in some cars that looked like something out of a Hot Rod Magazine. Impressive work!