We moved from Iowa to Oregon. We had a hard time finding a moving company because we were in an "out of service area". I was happy that Aaron Bacon was willing to help us out. I would give Aaron a five star rating for keeping me well-informed and always available when I needed him. Unfortunately, The packing team would get a three-star rating. Things were packed that were not supposed to be packed. My delicate antique knickknacks were not packed well. So far I have a pair of antique bone China horses that were wrapped together instead of separately and the leg was broken when I unwrapped it. I noticed several things were not wrapped separately such as lids to my antique sugars and China tea pots. Thank goodness they did not break. Also on the paperwork, they wrote the numbers of stickers on the boxes with no identification of what was in the box. So during the unpacking-trying to find a specific item is impossible. I have four TVs & when cords were detached from the televisions and wrapped, they were not marked which TV the cord should be attached. The loading team, Kyle and Earl are very hard workers. Unfortunately they could not find a good team to help Kyle and Earl load. Kyle had to send them home after a few hours because they seemed inexperienced. They were not his regular guys. They also said they could not take the treadmill apart to bring it up out of the basement so my husband had to take it apart himself. When they got to Oregon to unload, it all went well except pegs from the bottom shelf of my end table were missing. I didn't notice it until they had left. I also found a screw on the floor in the bedroom, which I think needs to be screwed in to the back of the mirror on the dresser, I am not sure. I also found a screw on the floor to one of my barstools. Fortunately they were here to remedy that problem. One of the knobs was missing on one of the dressers, it was found and reattached. I still have a lot of unpacking to do, so if there are more problems I will be back to update this review. I was sorry to see another treasured broken item. read more

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I had the BEST experience dealing with National Van Lines out of Chicago. After going through the worst ordeal with an auto shipping company I was very nervous to ship my household items. From my initial email contact with National to the day my stuff got delivered I felt as though I was in good hands. My emails were always answered promptly, their phones were always answered and everyone I dealt with from the sales rep, to operations person, credit department and movers provided great customer service. My move was over estmated so I was very happy when my move from AZ to WI only ended up being $1300. My items were picked up and delivered in the time-frame I requested and I was very pleased overall. An important thing to remember is a lot of big moving companies have agents throughout the states so my best recommendation is to deal directly with the van line company if you can, more than likely you will recieve better service and be in direct contact with people from the headquarters office. Had I dealt with the agent in AZ I understand I may not have had as good of an experience as I did. The closer you can get to dealing with the van line the better. Same thing with brokers, stay away!!! My car situation would have run much better had I worked directly with the trucking company and not a broker. I would definitley recommend National Van Lines to anyone looking for a moving company. read more

We used National Van Lines for our move from orange county ca to austin tx. our delivery window was today (6/26/13) through tomorrow (6/27/13). We traveled with our 4 daughters to our empty home half way across the country to receive our belongings and move into our new home. We were told all along until today that our delivery would be on time. We now know that our truck still sits in Anaheim Ca in a warehouse not even picked up to be driven here yet, there is no driver assigned to it yet, and they have only a tentative plan to "maybe" have it to us around july 8. So here we sit in Austin texas in an empty house with 4 little girls, sleeping on the floor, without anything and no answers. How can a company just book a move with no driver available to bring us our things? how are we supposed to live like this for possibly weeks? We are absolutely beside ourselves. Please avoid this company if you have any time constraints with your move. This whole situation is just unethical. read more

Never, ever use this company. They lied about everything! Lost cords and screws to my television that was new! Broke items that were of value and these idiots blame me. Nothing was boxed in the correct box. Also, they charged me another 683.00 to take the boxes away, something I asked about. I was told this was going to be no hassle... HA!!!!!! It was the worst. One man was in his 40s the other 50s with a bad leg!These two guys were going to move my entire house to FL from OH??? When they got here to FL, They were so slow... Let me tell you... if you want your things done well, call Mayflower! Run from National!!!!!!!! NIGHTMARE! read more

DO NOT USE THIS COMPANY!!! I would never recommend this company to anyone. This was a nightmare experience and we are still dealing with claims items with little to no response (3 weeks later). We did not have sufficient communication with our sales rep once the moving actually started. Our packers did not have enough boxes, the loaders who arrived the next day were not informed they needed to pack the remaining items, several items were left behind, 16 boxes were not inventoried (that we knew about), our delivery was not on schedule (arrived 2 days later), there was not enough help to unload, several items were damage or missing, unpackers/maid service never showed up and Scott was either unreachable or not helpful during all these issues. The drivers, packers and loaders did try to help out as much as possible, but due to the lack of communication and preparation from the sales rep it made our experience much worse. read more

In November 2009 we used National Van Lines to move us from Massachusetts to South Carolina. The packers in Massachusetts completely screwed up the items which we needed to go into storage versus those that were for South Carolina. They broke our grandfather clock because they had no experience as to how this item should be moved. We were so upset with the way this move was handled that we wrote a letter to Maureen Beal, CEO and as of May 2012 we have yet to receive a reply. We took out insurance with National Van Lines but when we contacted them they advised us that we need receipts for articles that we have had for 40 years or more!! We are planning to move back to Massachusetts and there is one thing for sure -- we will not be using National Van Lines and of course we continue to advise anyone who asks us about movers to avoid this company like the plague. Peter Alford read more

We downsized and relocated from Roswell, Georgia to Jenison, Michigan in August 2015. We selected National Van Lines as our mover. National is an excellent company and it's because of employees, such as Lisa Varzino of the Broadview office. Lisa is the primary reason for our five star review. We have moved many times during our 61 years of marriage and Lisa was the best of all moving coordinators we experienced. Lisa was tops in guiding us through the technical maize of moving and the icing on the cake was her personality. We are very grateful for having had Lisa Varzino as our guiding light. Thank you so much, Lisa. Amy and Bob S. read more

Excellent service from start to finish. Communication was excellent. Would recommend for any long distance move.

I relocated from Atlanta, GA to Philadelphia, PA and decided to use professional movers. To find a mover, I simply conducted an internet search, seeking quotes from moving companies. Aaron Bacon/National Van Lines was one of a number of moving companies that contacted me via e-mail. On 9/10, I communicated with Aaron via e-mail. I shared with Aaron that I needed to move on 9/19 or closely thereafter, as my move-in date with my apartment complex is 9/19. I specifically asked Aaron (via e-mail) how quickly my goods would be delivered to Philadelphia if my good were loaded (in Atlanta) on 9/19. Aaron asked me to call him to discuss. When I spoke to Aaron by phone, Aaron told me that the only way that I would receive my goods in Philadelphia on or shortly after 9/19 was to have an Atlanta load window of 9/12 through 9/15. With this load period, my goods would be delivered between 9/19 and 9/29. As a result of this discussion with Aaron, I made arrangements to travel from Philadelphia back to Atlanta on 9/12 (instead of 9/19) in order to meet the mover to load my goods. Aaron provided a quote, then asked about the neighborhood from which I would be moving, as he needed to determine if a "semi" would be able to maneuver through the streets of the neighborhood. He determined that a semi would not be able to easily move through, indicating that a "shuttle" would be needed. Aaron did NOT share any costs information re: the shuttle. When the driver (Chris Seidel) reviewed the cost information with me on my load day (9/13), I was floored to learn of this cost, as Aaron did not mention there was a cost and the cost was not included in the move quote. Moreover, my goods were NOT transported from a shuttle to another truck. My goods were delivered to Philadelphia on the same truck that they were loaded on in Atlanta. My goods were the only goods on this truck. After this phone conversation and the e-mail exchange, I made the decision to go with National. Aaron immediately e-mailed to me "paperwork" that needed my signature and asked that I return the paperwork ASAP. Within minutes of my conversation with Aaron, I quickly reviewed the paperwork, signed it and returned the paperwork to Aaron. My rationale for QUICKLY reviewing the paperwork was that I had JUST discussed the specifics of the move with Aaron and clearly explained to Aaron the timeline for the move and understood from Aaron that I needed to load in Atlanta during the period of 9/12 through 9/15 in order for my goods to be delivered as soon after 9/19 as possible. The mover who was not employed by National (Chris Seidel) reached out to me on 9/12, informing me that he would load on 9/13. It was an EXTRAORDINARY experience working with Chris. He was knowledgeable, efficient, professional and a caring mover. Upon chatting with him, any trepidation I felt re: this move left me (until we uncovered Aaron Bacon's incompetence). CHRIS IS AWESOME! As Chris reviewed the moving documents that had been mailed by National to my Atlanta address, he shared with me that my goods could be delivered to Philadelphia as early as 9/15. I explained to him that this was not what Aaron and I had agreed to. NOTE: based on Aaron's unethical manner of operating, there was an overlap between the load period (9/12 - 9/15) and the unload period (9/15 - 9/29). Following the recommendation of National, I had booked a flight from Atlanta to Philadelphia for 7:59pm on 9/15--to ensure the required flexibility with the load period. Chris (appropriately) suggested that I discuss the matter with Aaron. After Chris confirmed that my goods would be delivered to Philadelphia on 9/15, I reached out to Aaron, sharing with him that there was a problem: 1) I wasn't scheduled to be back in Philadelphia until late night on 9/15 and 2) there was no place to deliver my goods as my move-in date wasn't until 9/19. This information had been provided to Aaron several times before. Aaron's attitude of "Oh well. That's your problem" was completely and utterly inappropriate. He took no responsibility for his piss-poor communication and his screw-ups. I felt that I was dealing with an unethical, unscrupulous con artist: he had gotten my business, made commitments he had no plans to honor and immediately discarded his obligation to make this move as smooth, effective and efficient as possible. I have got to tell you that I've never, EVER dealt with someone as unprofessional and as SLIMY as Aaron Bacon. If you are looking for a track record of unethical, integrity-lacking, incompetent service, National Van Lines should be your first choice. read more

I appreciate your service and the process very much. This is my/our 8th move in the US and it was really smooth because of you. All thanks to Aaron Bacon - request his support. He's very responsive and helpful -- Thank you Aaron!! read more

Our sales agent Scott was very thorough in assessing our furniture and household goods; he helped us get some used boxes; and most importantly, he answered all our questions. Jose, our driver/lead mover was terrific. He and his Phoenix crew did a great job loading up all our furniture. I was impressed at how they carefully protected the home we were moving from -- they layed runners on the floor, ramps at the exterior thresholds, blankets on the walls and doors as necessary. All the furniture was disassembled and wrapped in blankets or plastic, and the hardware was bagged and labeled. This made me a bit uneasy at first, but I could see they were taking great care. On the other end of the move, Jose had another crew ready to reassemble everything. I am happy to report that out of the entire move, the only damage was 2 broken glasses, which I had packed. These glasses were inconsequential. Jose, was much more than just a driver or the muscle of loading the van. He communicated clearly with us about each stage of the move. We discussed where he could part the van to unload at our new home. He called a couple of days before the scheduled delivery date to let us know he was on schedule. The day he arrived to deliver, he determined that our driveway wouldn't accommodate his van, as he'd suspected may be the case. He had a back up plan in place to shuttle our stuff from the van using a smaller U-Haul truck. All along, he had a positive attitude, was professional and sincere, and took pride in doing a high quality job for us. Jose took responsibility for his crew and made sure they worked efficiently. Jose is an excellent spokesperson/representative for National. Overall, this was an expensive move for us. In the end, we feel that we paid a fair price and that we received premium service from Scott, Jose and the couple National representatives we talked to on the phone. Thank you all! read more

I moved from VA to CA and was extremely happy with the service. The move was brokered by a company in VA, and the driver was the owner of a company in CA. I had little interaction with anyone actually from National, but they obviously did a great job picking who they wanted to represent their company. Our things were packed with care and arrived in great condition. read more

There are lots of horror stories when it comes to dealing with moving companies. Thankfully, mine wasn't one of them. From the beginning phases of setting up our move from New York to Georgia with Aaron, all via email and one phone call, to the actual move, went without a hitch. Aaron was extremely receptive, polite and professional. Every email I sent him was answered expeditiously. The driver of the moving truck (Pedro) was also great to deal with. He was prompt, very respectful, professional and personable. He made sure all of our belongings, as well as our home was treated with 'White Glove Service'. Every item was tagged and accounted for. Before arriving at my home to pick up our belongings, Pedro called me the day before and told me he would be at my house about 0815 hrs. He arrived at 0810 hrs. I was extremely pleased that he was on time. I lucked out because Pedro told me unless he had another pick-up, my belongings would be the first delivery. And that's exactly what happened. I moved on the 22nd of May and received my belongings bright and early on the 24th. Again, Pedro called me the day before and the time he told me he would arrive is the time he arrived. All of our belongings were delivered and placed where we wanted them. Aside from a nightstand and a dresser that had a few scratches on them, nothing was damaged. This has a lot to do with Pedro's 14+ years of experience. While in New York, I watched him ensure that everything was packed and wrapped properly. I even saw him instruct his workers to unwrap some articles of furniture because they weren't done as good as they could have been. This was greatly appreciated! As for the nightstand and dresser that arrived with scratches on them, Pedro took care of that with no problem. He even took care of some scratches that were already on the furniture before the move. I wish I was paying attention to what he was doing, because the dresser looked brand new! I don't plan on ever moving again, but if I had to, I would definitely use National Van Lines. And I highly recommend them to anyone. Moving is a stressful process, but I must say, surprisingly, mine was stress free. Oh and how could I forget to mention, National also offered the best price for our move! Hands down, a 5 star rating! read more

Just relocated from IL to AZ. Aaron Bacon from NVL-MOVERS helped us through the whole process. He made so easy as he kept in touch every step of the way. The driver and crew were great and friendly. Our furniture arrived on time and in great shape. If you know anyone making a move I would highly recommend NVL. Thanks Tony & Donna read more

Despite the good people, drivers and packers, that work for this company, it is horrible! We moved from AZ to IL with at least 4 changes in our drop off time! We always called to check the status with nobody letting us know there were problems. Our stuff sat in a warehouse for 8 days unbeknownst to us and still was delivered a day late. Choose another moving company if you want to deal with honest and reputable people! read more

Moved from Berkeley to Seattle. Mario was great setting the move up. Martin and his team were awesome start to finish!

I contracted with National Van Lines via its local agent in Houston, Jonnie T. Melia. The pick up went smoothly. But when it came to delivery in Colorado, they sent one very old man to move boxes, furniture, etc. He was completely overwhelmed by the move. Dropped my wooden buffet on the ground outside my house--not once but twice. Didn't unpack anything as promised. Total disaster. When I contacted them, they said that any help was 85 miles away. Of course I was required to pay in advance. Nice. They are giving me a partial refund--but hardly compensating my wife for doing half the unloading herself. Lots of apologies. Really sorry in more ways than one. read more

We moved recently across the country from Illinois to Oregon - a daunting prospect at first even to think about. Aaron Bacon, the National coordinator for us, took charge immediately, got us "down off the ledge," so to speak, offering sound and helpful advice throughout on what to expect and how to get the weight of the move down. (Of course, the move cost is based on weight when it is long-haul.) Aaron was always reachable and able to be consulted at any time. He handled all the questions we had and was quite straightforward; his updates were timely. Although there was some elasticity involving the moving date, it wasn't unreasonable and when the movers showed up at the Illinois house, they were on time, worked really diligently, carefully and speedily - and were very good natured into the bargain. That was a tremendous crew, that Illinois crew: they loaded a four-bedroom house in six hours. The van driver from Illinois to Oregon, Robert, was friendly, thorough and very professional. He called ahead for pickup and delivery a day in advance and was on time as he said he would be. Although there was again some elasticity in the delivery date, when he and the crew arrived to unload, they worked hard. The cost of the move was fair because fairly calculated. We have only two complaints: although we asked explicitly for the crews to wear masks, neither did. Then again the Oregon crew was a bit less careful than the Illinois one: some dings, damage, and loss occurred at the unloading end. But the damage was minimal and such things occur in any move. All in all, National did a good job and we rate it a good move especially by comparison with other moves we've made. We did a lot of homework before committing to National for this move and it proved out: the company did what it said it would. (From other reviews, it looks like who your coordinator and driver are really matters. We recommend Aaron and Robert.) Rating should really be understood as 4 1/2 stars. read more

The crew showed up on time and had a great attitude. They did a great job helping us get packed up and not one thing was damaged or broken. Every thing went smoothly and was delivered according to schedule. We would definitely use them again. read more

Overall a positive experience. Some difficulty getting the local dealer in Sacramento to confirm dates but that was rectified. Local mover said they would be packing on the moving day whatever was not pre packed by their team. Did not happen and moving day became very stressful. The actual mover was Phil Mangini and I give him 5 stars. Nice, personable, a great supervisor, and extremely helpful in getting it done. He worked with me on a delivery date that allowed us to drive cross country and prepare the house for the delivery. On delivery day everything went smoothly and he and his team were very good. Phil is from Chicago but works out of Salinas, CA. I would recommend asking National how to get Phil to do the move if I am ever moving any distance again. read more

Issue Resolved great service. They exceeded my expectations

We had a really positive experience. From the first call to Arron Bacon in the Sarasota Fl area. There quote was spot on and the load and unload were straight forward and without incident. We moved from the Tampa Bay Area to Houston. They shut the back door of the truck at 3:00 PM on Monday Oct 26th and they were unpacking on Wednesday Oct 28th at 9:00 AM. That was almost too fast but glad to have our things and not be in a hotel for a week. I would definitely recommend them. I read a bad review before writing this and I know that bad things can happen. I feel if something had gone wrong they would have made it right. Richard and Tammy Mendoza. read more

We moved from a remote location in Southern Calif to a small town in WA State. Researched a number of companies and had 3 come out to do an inventory and price quote. National was by far the most comprehensive and thoughtful inventory, and the rep had some helpful suggestions on how we could reduce costs. On his advice, we did most of the packing ourselves. The van arrived to load us up on time, the crew was professional and efficient. The delivery was on schedule. We had no breakage or loss. Final price came in about 5% under the original estimate, which was a pleasant surprise! The whole experience could not have been better. read more

I wish I could put negative stars to say the least. This was the worst experience. To set a clear view and where my expectations were, in the past I had moved from CA to Colorado with a different company and it was seamless. They kept a clear line of updates and communication through the entire process. Pretty straight forward. NOT what you get with National Van Lines. In my recent move from Colorado to CA, there were several hiccups in packing several items were damaged. But the most upsetting part of this experience was when my items were dropped off. The driver Lennar (If you get him, run ...run fast) confirmed a drop off time of 2pm the day prior to arrival. On the day of, 30 mins prior to the 2pm scheduled drop off, Lennar calls me and tells me that him and his team "don't feel like working this late " and dont feel like working today....And now needed to re-schedule. I had driven 4.5 hours to be at our drop off location on time, and I cant re-schedule especially to convenience the driver when this is his job, we confirmed the time, and you were paid for this. After stressing re-scheduling was not a possibility, he said hed be there at 4pm. It was 108 degrees and Im waiting at the location for what was a 2pm drop off, now its 4pm no word from the driver not answering not responding. 430ish rolls around and he says hes on his way. 7pm he finally shows up.. his team to unload the truck are his nephew and nephews friend (high school or just out of high school, kids..). After 6 hours of waiting in 108 degree weather with no communication, the driver has the audacity to attempt to talk down to me tell me he was "doing me a favor " because he was doing what he was paid to do. He also yelled at me when I asked him not to toss a tv box, containing a 55" premium television. Complete disregard to the fragile items packed. I was stuck at the location from 2pm to just about midnight, waiting with no response. I would highly recommend to go with any other company than this!! No attention to detail, communication or regard for customer service on any level. read more

National Van Lines, provided the best customer service ever. I've done several long distance moves due to being military. This time it was a personal move, that I had to come out of pocket for. I did the online quote request and was immediately called and given an estimate. The movers came and packed my household items and valuables as if it were theirs. When my items were delivered it was treated the same as when it was packed. Most importantly due to me paying out of pocket the estimate given. Was what I was charged. Couldn't ask for better service! read more

Dennis Leash did a great job organizing and bidding the job in Denver, as well as recommending a local mover for storage and car transport. Guillermo Ureta was very hard working and organized and considerate and did a great job directing his staff loading the van in Denver, and unloading in California. I would recommend or use your company again. read more

Held Hostage! My wife and I received three estimates from movers, all at approximately $9500. Prior to selecting a company we realized that we wanted to add a riding mower and a refridgerator, both heavy items that added about 1000 pounds. The increase in cost quoted by the other movers was $200-$300 from their base estimates. My wife was working with an estimator from National Van Lines names Jim, and she liked Jim. She was told that these items would increase the estimate based upon the weight. Although National Van Lines was a little higher in price, she wanted to use them. We did, and what a mistake! Our cost for moving the two additional items ended up costing more than the value of the items. Additionally, the company showed up with a truck that was already overloaded, and it was clear to everyone, including their local crew, that there wasn't a chance that theyr'd fit everything on the truck! Sure thing, they didn't fit everything on the truck, nor did they even think about what they loaded. I received two mattresses and while the matching box springs were on a later shipment, a shipment that is due to arrive three weeks later! National Van Lines took things apart and then couldn't find the nuts and bolts for reassembly. When they made the initial delivery I was charged approx. $800 more than the initial estimate, and the driiver told me he looked up the weight of the mower on the Internet and it was 800 pounds; he must have a special Internet, because I found the weight of the Cub Cadet 42" zero turn mower with a 17 HP Kohler engine to be 490 pounds! I signed the Bill of Laden and noted that the payment made $10,000+ was payment in full, even though the overflow had not yet been delivered. On Friday, prior to a planned Sunday delivery, my company is called to authorize another $2170 for the overflow! It would appear that National Van Lines cannot estimate accurately, and their pricing is like their weight estimates, about 35% higher than projected. We should have used another company. One key word of advice, if you add anything, it allows National Van Lines to disregard their original estimate. Either don't make any changes, or demand a new estimate. This industry has a bad reputation because of crooks like National Van Lines. I will contact their CEO, Mauren Beal, and will dispute the charges through legal channels. Hopefully, I can post that they were honorable and handled this mess. read more

Stay awaaaay from the National Van Lines company. I contacted the National Van Lines company to get an estimate for my move From Chicago, IL. To Miami Fl. I received an estimate of $3,008.33. Before the pick up date, I called them to check if it is possible to change the destination to be San Diego, CA instead of Miami Fl and to see if that wil cause any changes in the estimate. National Van Lines company agreed to change the destination and did not mention any changes in the estimate that I got. National Van Lines company picked up my stuff and I signed all the papers with the new destination address and the same total estimate Before the delivery scheduled day, I got a phone call from the National Van Lines company customer service confirming the delivery date and informing me with a change in the total estimate to be $ 4,545.29 instead of $3,008.33 that we agreed on. I tried to explain to the customer service that I only got one estimate for $3,008.33 and no one ever mentioned any increase in the cost at any point despite my several inquiries about any cost adjustment because of the change in destination. The custmer service refused to listen to my complaints and threatened me with returning my stuff back to Chicago at an extra cost if I negotiated the estimate cost that I did not know anything about till two days before the scheduled delivery date. I asked to speak to any manager at the National Van Lines company, and again my request was denied saying that no manager will be available for the rest of the week to speak to me and if I insisted to contact any manager, they will store my delivery in a warehouse and will start adding extra charges for each extra storage days till any manager can be available to speak to me. Right now I don't know the destiny of my delivery and I was not able to get in touch with any one managing the company except one customer service representative who insists on charging me with a quot that I never signed or agreed upon before taking my furnature as a hostage and demanding a lot more money than what was agreed upon to complete the delivery. I was able to get hold of the vice presedent for finance at the National Van Lines company who admitted making a mistake by not communicating with me the increase in the estimate costs. He refused to understand my position and demanded a full pay of 4,545.29 beside threatening me with contacting a collection agency and not delivering read more

We moved from New Jersey to Florida. As soon as I visited the website and submitted for an estimate I had a reply within minutes by email and a phone call. Every time I called a real person answered the phone, both in Chicago and locally at Atlantic Coast Moving and Storage (thanks Edward and Janeen!). Marsha Stegall in Chicago was especially helpful. She was patient, listened to my questions, and always got back to me. A VP also happened to be vacationing in my Florida town and stopped by when he saw the moving van. He wanted to make sure everything was going well too. The driver, out of Atlantic City, NJ, was great - he was stuck in winter storm Jonas in NC for 10 hours and still made it on time! I wish I could remember his name, he deserves recognition. All of the movers were very polite and did a great job. read more

I've moved too many times to list here and the experience I had with NVL and Road Haugs was by far the best, most reliable move I've ever made. The team was wonderful and upbeat and the lead driver Jon was on top of everything. The care they took with my things to the pre-planning Jon did to make sure his large truck would fit both - at my storage unit in VA and then at my new house in CO was remarkable. I highly recommend them for any type of move, local, long distance, whatever! read more

My husband contacted National Van Lines a couple of days ago about scheduling an in-home estimate. He spoke to Aaron who asked what items were being moved and how many boxes. My husband kept asking can someone come view our items to give us a quote. How can you give a quote without taking a look at what is being moved? We called back today, and we were transferred to Aaron. I was on the phone with Aaron today, and I explained who I was and that I had questions. Aaron evaded my questions, and when he finally started to answer my questions. He claimed he would email, but I knew he never would. Why email someone that asks how you determine a quote without an in-home estimate? Who wants a customer that asks about the weight ticket? Do you weigh the whole truck with diesel? Okay, he answers they weigh the cab only. I don't know the weight of my load until the driver delivers with the weight ticket. I asked about pickup and delivery dates. Aaron told me I had to pay $775 to pick a specific pickup date, and pay even more for a specific delivery date. I asked what happens if you don't deliver on the date I paid extra for, and Aaron says lets focus on the positive. This is my hard earned money! If I pay an extra $1,500 for a specific pickup and delivery date the company should refund me that amount if they are late. He states they refund an amount like the cost of hotel, but he could not remember how much. If Aaron can remember $775 extra needs to be paid to lock in a specific pick up date then he should remember if the refund customers. I asked if he could send me the policy in writing. I asked for a quote in writing. I know doing things over the phone is binding and they want to avoid it. Good luck if you use this mover! read more

We had a ton of people come give us estimates and it was Jim with National Van Lines in Broadview (I don't know if these other reviews are for this actual location) who gave us the best estimate. It wasn't the cheapest, and it wasn't the most expensive. The price was competitive, and they have great national ratings. Jim really knew his stuff. He was giving us valuable information not just on his company but in what to look for in all moving companies. Between the estimate and the moving day, NVL have been very helpful. I've made numerous calls because I like to triple check things, and they were ok with that. Today was move day, and it couldn't have gone any better. They arrived precisely on time. Immediately got to work and within two hours they had our 800 sq ft. apt loaded into the truck. They were careful with our belongings. They helped wrap a few things since my skills were a bit lacking. I was really comfortable with the movers. Nice guys. I did not get a creepy vibe at all. It was reassuring. We are moving from the Chicago are to Colorado. So we'll see how things are when they get there in a few days, but if my previous experience with NVL is any indicator then I'm not worried. I highly recommend them! read more

I had an opportunity to contact National Van Lines about an issue and received a very helpful and professional response from one of their employees, so I am giving them a good rating for that. read more

Coordination, pickup and delivery for the move went well. But INCREDIBLY frustrating that they lost one item and damaged another and have been impossible to resolve the issue with. Have refused to reimburse us or otherwise repair, told us they had 120 days to do so per Department of Transportation guidelines (meanwhile we are left with a damaged table and another unusable piece of furniture), and now that that deadline has passed, still nothing. I am left needing to file a lawsuit. Totally unprofessional and I would not advise using them. read more

Matt with, "all ready moving" did a fantastic job! Very organized, professional and accommodated all of my needs!

I've moved several times over the last few years, and I haven't had an experience as smooth, fair, and -- frankly -- impressive as I did with National Van Lines. Our coordinator Aaron Bacon was straightforward, knowledgeable, responsive, and personable. He gave me a feeling all throughout the complicated process of orchestrating a cross-country move (from MA to CA) that is rare in this industry: being in good hands. Our driver Jerry was also responsive, quick, and professional. In addition, his craftsman-like experience with packing the storage unit at the other end meant that his expertise saved my family the need to rent a second unit, which we assumed we'd need -- what a help! Finally, National's price was right in the fair middle of our quotes -- very affordable and transparent pricing without any surprises. All in all, I've moved with 3-4 different companies over the last few years, and I had a superior A+ experience with this team. read more

Mike Vann and his crew showed up on-time as agreed at both ends of the move. They loaded and unloaded everything quickly and efficiently. The move from the DC area of Northern Virginia to Cincinnati, Ohio took only 3-days. They loaded on a Friday and delivered on Sunday. The communication and the move went great! read more

Moved from Phoenix, AZ to Tampa, Fl. On December 15, 2011 Three Gorillas (United Van Lines contractor) certified a gross weight of 11,800 pounds. That's what we paid $7444.27 for. Mr. Scott J. Goble from Mountain Moving and Storage (the sales person) specifically told me that weighing are federally enforced and fraud free. That serious consequence would be imposed to anyone that messed with these. Now United Van Lines claims that the actual weight is 12240 pounds. And charged me an additional $810. Who is lying? The reweigh issue came about when I inquired Mr. Goble why I wasn't able to witness the first weighing like we agreed to. He blamed Three Gorillas for not following his instructions. That's the reason I asked for the second weighing. That never happened. United Van Lines didn't fulfill their contractual obligations. They failed to allow me to witness the weightings. They failed to deliver in the date as scheduled. They failed to allow me to witness the second or audit any weighing. They failed to deliver my goods in the same condition as you received them. Broken bed frames, pictures, furniture, ect. Just don't use them they will milk you out of every penny that they can from you. read more

Moved from Jacksonville FL to Leavenworth WA. Our salesman and estimator in Jacksonville were great but sadly that was soon to end. The packers were a day late then the driver was in town but thee didn't have loaders scheduled until the next day. The driver was great and really helpful and the loaders while not employees were good. We were given a not to exceed estimate and were told the final bill would be based on weight. After truck was loaded the driver weighed the load. A few days later after several calls were told the "final " amount based on weight per agreement and paid BEFORE truck was in driveway. The Wenatchee WA agent held us up a day because he didn't have unloaders. The next day he sent day labor guys out but they didn't know anything about moving furniture and damaged several antiques and other pieces of furniture. To add insult to injury a month later we receive ANOTHER bill from National for additional funds with NO documentation other than things that weren't done by the packers.After all we had ALREADY had the load weighed and paid per weight. I have filed a complaint with the BBB but don't think that will go anywhere. Their collections person Stephen A Millsap is certainly misrepresenting the case. After all he wasn't there. BTW this seems to be common with National Van Lines read more

Not only that my family was left unnotified that there was a 1 week delay in the shipment of our entire house furniture, but valuable items were missing when they arrived. This lack of notice left us with a shitty motel that we had immediately to get because without an early notice, all decent hotels were not affordable to us. The movers did not list these items in the inventory list that we all had to signed off, so there was never a 'tracking' number for them. I had an insurance to cover lost and damage items but the company denied all claims because again, the missing items were never in the inventory to begin with. Clearly one should not trust these movers to pack or move your home. There is no way to pay attention to 3 guys running around in-and-out of your house, to pack and move all your stuff to the truck. Clearly, having an insurance to cover lost and damaged items also did not matter in my case. read more