7/2024: yelp accidentally copied me after this business again complained since they tried to delete my review. Let me make it very clear natura spa: you are the worst salon I've ever encountered and given how antagonizing you've been on the phone and contacting me to get your honest feedback deleted I will never stop never ever stop creating new accounts all over Google yelp Reddit Facebook to give my honest feedback of how crappy of a service you give. So yelp to complain all you want. I'll see you again rewrite the same review over and over again every time you get it deleted! Yelp stop deleting honest feedback: yelp contacted me that they're trying to take my review down. FYl, the owner of the salon yelled at me on the phone antagonized me after she ignored me for weeks. Apparently they contacted yelp and said that I threatened them with bad reviews. I don't think it's fair that a business does this to people and isn't held accountable and that's what yelp is all about. Luckily I'm part of a lot of groups on Facebook throughout our communities and I will be warning people there. This owner basically told me l don't care I have insurance, so who cares about your hair. She was completely rude on the phone, but then, when I replied in kind, she started accusing me of being angry. The gaslighting was insane. Seems she's basically trying to lie to get yelp to take down her bad reviews but I have all the proof that I emailed them for weeks never got an answer and I was just asking for a partial refund at the very least. This is my honest feedback on my interaction with this business. OP: My hair is ruined - over layered with lots of hair breakage after this whole ordeal. I went for a half balayage just wanted some caramel pieces, and a few honey pieces put in for face framing. The first stylist Godoy was condescending. I did the consultation with him the day before, and he told me he would do exactly what I wanted only 10 pieces of highlights, and a hair trim. When I told him that for my hair trim, I wanted ghosts layers he started asking me if I did hair. He also butchered the color. I told him so many times the problem is stylus start at the top of my head wear my hair is a lighter brown and it lifts really quick and make me to blonde. I didn't want to be a level nine blonde I don't like the damage. He started on the top of my head anyway, I asked him to paint instead of tease he ignored me. He then added some horrible, dark brunette color on the top of my hair that doesn't even match the level of brunette I am. I basically look like I had bleach box dye bangs that didn't connect in the front once you finish, putting in the highlights, he had to rinse me because the top hair had process too much so the bottom pieces were very faint copper caramel. I sent pictures and asked for a refund, they refused telling me that I would be so happy if I allowed them to fix it with another stylist name, Julian. I gave it a chance because I did look at his pictures before I went to Godoy, who had been recommended and liked his work. This stylist basically told me everything I wanted to hear, but did whatever he wanted! I told him multiple times that to me fixing it was him actually connecting the balayage pieces in the front not just toning balayage pieces in the front not just toning my hair darker I told him I wanted him to leave some pieces of the level eight hair color not take away all of the blonde. I told him I wanted him to paint the color. I told him I didn't want him to cut it. He basically damaged it even more because he teased it again, made it darker without any of the blonde pieces left out so when I saw it after he put me back in the chair, you couldn't even see the highlights. I immediately started freaking out sweating and he was trying to convince me it would look good. Then he grabbed the scissors and I almost cried. I kept telling him please don't cut it and he kept saying he was just connecting the front, but he literally layered the last 3 inches so now my hair has volume on the bottom instead of on the top, which is what I wanted. My hair is not at all the colors I wanted to, and it's beyond damaged. I have a constant halo frizz. I've tried working with the salon they have been giving me the runaround telling me to call me BUT TAKING NO RESPONSIBILITY AND I GOT THIS DONE FOR MY BIRTHDAY THIS WEEKEND. SAVE YOURSELVES. read more

Worst. Hair salon. Ever The day before I had my hair done, I walked in and asked how much it would cost to dye my hair blonde starting three inches away from my roots. The stylist, Jason, asked his boss and she said $150. The next day I came in with a friend who also wanted to get her hair done and I spoke to the receptionist and brought to her attention that I had came in the previous day and spoke to Jason. But instead she introduced to a female stylist (don't remember her name) and said that I would be doing my hair with her. I told her exactly what I wanted and showed her a picture. I had a few doubt whether or not about whether or not I should go gold blonde. The stylist told me that I shouldn't go too blonde and suggested that I go a little darker blonde. I decided to do caramel blonde and showed her a picture of exactly what I wanted. She started from the back of my head which I couldn't see. 20 minutes into it she started other parts of my hair and through the mirror I saw her parting my hair and leaving some bits down: highlights. I asked if she was doing highlights and she answered "yes". And I told her I didn't ask for highlights considering it'll look bad since I already had ombre in my hair. She said it would look better this way. I don't know why I didn't walk out right that minute. When she actually washed all the dye off I kid you not, my hair was almost white! I asked for Caramel blonde and she gave me white highlights. Fast forward to paying. The receptionist rung me up and said "188" and I told explained to her that I came in the day before and they told me it would be $150. She told the stylist about what I said and the stylist says "yeah but I didn't know do what you asked for yesterday, I did more work." Yes so you're charging me for something that YOU wanted to do to my hair? For something that I didn't ask for?! I take a seat and wait for my friend to finish getting her hair done. A few minutes go by, and I'm staring at my hair in mirror. I wanted to cry, I was furious that I spent so much money on BS. I asked to speak to a manager and they claimed she wasn't there. The receptionist offered me to get my hair fixed by the SAME lady in two days. I denied that offer and asked to have somebody else do my hair. She claimed that she would have to speak to her boss about that. The next day they called me and said to come in and fix my hair. When I arrived the boss was basically harassing me and trying to blame it on me. She told me that my hair was the same as the picture but the only difference is that the lighting in the picture was different. I told her I didn't like it and she told Jason, to put caramel toner in my hair. The whole time I was there she was speaking to the other workers and customers about me in Portuguese. I felt so uncomfortable because they were all staring and shaking their heads. After Jason tried "fixing" my hair, it looked exactly the same and his words exactly "there's nothing else I can do". I left without even complaining and I really don't know how the hell these people have licenses to do hair!! BEWARE DO NOT ENTER THIS SALON. They will cheat you out of your own money and find a way to blame your for their mistakes. PS: I found out that they were also the ones who gave another friend of mine an "ombre" a couple months back. This is the longest review I've ever written but it's worth it so that everyone knows to save themselves because this salon sucks. read more

Marina is amazing for waxing- her Brazilian waxing is almost painless and she's very thorough. Had a recent facial with Rosa- amazing- it's like I don't have any pores. I also have had one with Baderia in the past and was satisfied. I used to come here for their Brazilian keratin treatments, but the chemicals they use are a bit too strong for me in terms of odor/sensitivity - which is a shame because it is the strongest, longest-lasting Brazilian keratin I've ever had, anywhere. Last time I had that treatment here, a lot of product got on my scalp and I had a slight chemical burn. The fumes are also irritating to my eyes/nose. (plus there's that whole cancer fear- they do say their product doesn't contain formaldehyde, but there are aldehyde compounds that are also dangerous that they can then can use to say formaldehyde-free. I don't know specifically what is in their product, but it is STRONG). I've had the keratin treatments and haircuts from Reina, Divya and Telmo and they are all excellent. I will note that the owner/management is not the friendliest, which is a shame. I.e. at my last appointment, the woman (I believe she is the owner or manager) thought I was a different Samantha and said that I had spaced my 2 services at different times and hadn't come in for the first service. I said I was booked for 2 concurrent services and I wasn't sure what she meant. She said no, I missed my appointment and that next time I should call and cancel. I took my phone out to show her my reservation confirmation email with my appointment times and she took my phone over to the computer and realized there were 2 Samanthas booked around the same time. She did not apologize for the misunderstanding. Not a big deal really, but if you're going to insist that I messed up and scold me for not cancelling, you could offer a quick "sorry" when you realize the error was yours. read more

I rarely leave reviews, and I don't write this lightly, but this was one of the worst salon experiences I've ever had. I came in with very clear expectations: long, blended layers and a soft brown balayage. I even provided reference photos. What I walked out with looked nothing like what I asked for. Instead of a natural brown balayage, my hair was taken to an almost platinum blonde shade that completely washed me out and severely damaged my hair in the process. The haircut was just as bad. The layers are uneven, choppy, and look hacked apart rather than professionally blended. The ends were aggressively thinned/texturized to the point that my once long, full, healthy hair now feels thin, stringy, and lifeless. It honestly looks and feels like it was cut with a machete instead of salon shears. I loved my hair before this appointment, and now I feel awful every time I look at it. What made the experience even worse was how the salon handled the situation afterward. When I reached out to express my concerns, instead of taking accountability or showing empathy, I was essentially called a liar. They refunded only the haircut portion, while refusing to refund the color service -- despite the fact that the color is what caused the most damage and is completely different from what I requested. Hair damage like this cannot be instantly fixed; it will take months, if not years, to grow out and recover. Paying $560 for this level of work is honestly shocking. At that price point, I expected professional skill, care, and at the very least respect when addressing a client's concerns. Mistakes can happen, but the lack of accountability, poor customer service, and careless results made this experience unacceptable. Based on my experience, I absolutely would not recommend this salon to anyone looking for quality color or long-layered cuts. I went to the one in UES read more

Natura Spa is the best salon in Astoria. Hand's down, they are wonderful, for the highest level of professionalism and a great value with reasonably priced services. They also use all natural Aveda products, which are delicious, and offer seasonal specials and coupons. Friendly and courteous staff and an attractive and pleasant atmosphere add to the experience. This was my third time back, now at their larger, new location on Steinway Street. I desperately needed a haircut; my hair is limp and pin straight and I looked like a flowerpower hippie from old Woodstock footage. It was time for an update. How do you articulate to a hair stylist that you would like your hair to look exactly like Jennifer Aniston's... or at least to look as good as her stunt double's? With Raymond, I didn't have to say this, which would have been embarrassing, nor did I have to bust out the photo of Jen's sleek blowout from Allure Feb 2011 I had stashed in my handbag, saved just for this occasion. From the first moment, Raymond understood me. The service was fabulous, Raymond is direct, warm and confident, he orchestrated the best experience I've had in beauty treatment in a long time. In less than half an hour I had the sleekest, silkiest, gotta touch it, cant take my eyes off it, love my life hairstyle that was absolutely perfect, just what I was looking for. He made it look so easy, but I know it is Raymond's expertise, keen attention to detail and most importantly- his Charm and Talent that made today such a success. You don't learn this level of excellence in beauty school...best haircut of my life. read more

I came here last week and got waxed by a new lady. I saw her there before but I never got waxed with her, before I have tried Ursula, Irina and Marina from which Ursula was my favorite. The new girl's name was Bianca I think someone mentioned her before on here. She told me shes doing waxing for like a year but she was at this spa on and off cuz of school but she said shes there for good now. She took me as a walk in no problem and its true what other people said she does a good job. I like it that she talks while waxing it makes time go by faster and she speaks good English couldnt even tell she was born in Brazil til she told me. I was gettin waxed with Ursula before her and shes also real good and really funny and so very sweet. She doesnt mind if u come in late and never turned me down. She's an older lady I think the oldest of all the waxers there, she knows what she's doing ,you can tell, and she told me she's been doing waxing for over 20 years! Thats... wow. Some experience, I gotta say! I say theyre the best two there even tho I tried others and theyre nice and all but this isnt just about them being nice or not, its about how they do their work and the final results, and based on that I wouldnt do it again with them cuz I personally prefer Ursula and Bianca. Im stickin with Bianca and Ursula I love them both. Its nice cause now if Ursula isn't around I can just go to Bianca and I dont have to wait. Go on and try them out for yourselves, they do the best waxing ever! read more

When I came first came here, I thought that the place had products from the NATURA Line which is actually a Brazilian Cosmetic company I was wrong. The place had Aveda products which are HORRIBLE. Aveda products are the worst natural products EVER. HORRIBLE PLACE. WHAT A NIGHTMARE! I GOT HIGHLIGHTS AND MY HAIR IS SO DEAD, MY HAIR HAS BEEN THRU A LOT OF HORRIBLE MOMENTS BUT N E V E R like this! i can not even begin because i dont even know where to begin to explain my horrible experience. i CAN NOT believe that i paid $190 dollars for someone to fck up my hair forever! my hair is dead, it is damaged & i am trying EVERYTHING to help get my normal hair back but unfortunately nothing is working. SAVE YOUR MONEY & YOUR SANITY! DO NOT EVEN TRY COMING HERE! THE WOMAN WHO DID MY HAIR I BLAME HER 98% THE PRODUCT OF CHOICE FOR MY HAIR 150% WHY WOULD THEY CHOOSE SUCH TERRIBLE PRODUCTS! I AM RUNNING AWAY FROM THIS PLACE AND NEVER LOOKING BACK. UNLESS THEY CHANGE THEIR PRODUCTS & UNLESS I SEE ANOTHER HAIR STYLIST WHO IS PROFESSIONAL & I WILL ONLY BE HAPPY IF THE OWNER/MANAGER WAS TO FIX MY HAIR ON THE HOUSE. BECAUSE RIGHT NOW MY HAIR IS MORE DAMAGED THAN A BURNED WIRE, MORE DULL THAN A WITCH'S BROOM AND I LOOK LIKE I HAVEN'T SHOWERED SINCE BIRTH. it would only be fair for the owner/manager to fix the disaster that the "hair stylist" made & use a more professional set of products. read more