My dog has been seen at Clear Creek animal hospital several times in the past. I used to board him…read morehere all of the time before they discontinued boarding services. I called into the office early in the week to schedule an appointment for Leo and my granddog, Coco Chanel. I was greeted warmly by Mrs. Lisa who was absolutely friendly and professional over the phone. I can't just make an appointment like a regular customer I basically needed a personal assistant to call Leo's previous vet to get his shot record and to detach my granddog from my account and add her to my daughter's account for billing purposes. I was thrilled to know that Clearcreek uses the Cherry app that can be used as credit. Not only did I tell Lisa that I would call right back it took me two days to follow up. Nevertheless, she was still warm and bubbly over the phone when I called back. I had the pleasure of meeting Lisa and Melissa at the appointment that was scheduled for Friday. All of the front desk ladies were sweet and welcoming. Lisa is a rockstar in real life! I'm extremely appreciative of the level of customer service that I received in person and over the phone. I have switched Leo's vet back to Clearcreek now, and although they don't offer boarding a new company is managing the boarding services at their location. I can't wait to take advantage of their services.

Abby is the fourth "dog" that I've had Clear Creek Animal Hospital take care of.i would not go…read moreanywhere else. The staff is wonderful and I love DR Stone. They handle her with love and care.

Since getting my dog Whiskey, we've visited a couple different vet offices in Charlotte. I can say…read morewithout a shadow of a doubt that Uptown Vet is by far superior to any others! One particular day my dog Whiskey had a hot spot and they went above and beyond in their accommodation of us. They got us in same day and made sure that he had everything he needed, they even followed up to ensure he was doing ok after the fact! I can't recommend them enough and would highly recommend Uptown Vet to anyone in the area!

I arrived with a deeply traumatized dog that was obviously shaking like a leaf. I arrived 13…read moreminutes after my appointment and was told to Leave and come back in an hour and a half even though the practice was empty. I imploded the front desk receptionists to have some compassion as I didn't want to put my dog through the cruelty of having to wait an additional hour and a half of anxiety, but I was told in no uncertain terms they were 'busy' and If you're more then ten minutes late they need to get money from the next customer. I was saddened and shocked by the lack of compassion. I left feeling very frustrated, feeling as though my pet had been mistreated, as had I. They couldn't take care of a visibly traumatized animal because we arrived 3 minutes after their ten minute cut off time. Mind you we have been clients the entire 5 year life of my dog. I called the receptionist hours later to ask for Dr. Jen Larson's email address (the owner) so that I could express my dissatisfaction at the way I and my dog were treated. The receptionist (Mikayla) told me she never hear of a 'Dr: Jen Larson'. I found that strange as it's small practice. I feel I was lied to. Later that night, I was surprised that Dr. Jen Larson thought it appropriate to call me at my home and lecture me on why her receptionists are the best and their policy is ten minutes and her practice did nothing wrong. Honestly I have never been looking for a discount or money back. All I wanted as an apology for mistreating my pet. Instead I was insulted in a very u professional way and quite frankly felt threatened by her tone. I'll be filing a complaint with the North Carolina Veterinary Medical Board. If this is how a 5 year client is treated understand what you are in for. They care about money more than a distressed animal and the only apology you will get is nothing.

Refused to fill a Rx 3 times with no communication. Insisted that I come in and spend 300$ for a…read morephysical my animals don't need. They need their meds and with holding them has caused them to suffer. These people should not have a license - straight up willfully choosing harm over care. I will tell everyone I know to avoid this place and I will be posting to every social media account about I have to warn others about this place. I'm also looking into reporting to local oversight officials and the BBB. Absolutely disgusting behavior from a place I trusted to be in an ally in my animals health and safety.

Me and my family have been using them for years with multiple multiple dogs. Friendly staff who's…read morealways taking good care of us and their pricing is always been good for us.

I've been a patient at Queen City Animal Hospital for over five years, and I really wanted to give…read morea fair picture of both what's worked and what hasn't, because my experience has changed a lot over time. When we first started coming here, it was fantastic. The staff were attentive, and both my pets and I always felt comfortable walking through the door. Unfortunately, over the past year or so, things have really gone downhill -- it seems to line up with when the practice switched to a new system. The front desk/admin team specifically has become a consistent problem. They rarely seem to know what's going on, and I've been asked basic questions (like whether my pets are on any medication) that should be right there in the chart before we even start talking. On more than one occasion, staff have mis-gendered my pet -- which is a pretty simple thing to double check. Beyond that, I've had to follow up multiple times just to get test results or other updates that should have been communicated proactively. I've also been billed for services that were never actually performed. Wait times have gotten progressively longer with each visit, and the cleanliness of the facility has noticeably declined. More than once, it seems like the team simply forgot I was there -- either waiting for discharge or waiting to be checked out of an exam room. To be clear, the veterinarians themselves are wonderful. They remember my pets, clearly care about their wellbeing, and I have no complaints about the actual medical care. But the surrounding administrative and operational issues have made it hard to trust the practice as a whole, and I don't feel confident continuing to bring my pets here. I'll be looking for a new vet, which is disappointing given how good things used to be.

I took Goose in for his first appointment at Queen City Animal Hospital, and we had such a great…read moreexperience. Hannah was our technician, she was incredibly kind, patient, and thorough. Everyone we interacted with, including the doctor and the receptionist, was professional and welcoming. What really stood out to me was their fear-free approach for my kitty. They're AAHA accredited, let Goose set the pace, and never took him out of the room, which made such a difference in keeping him calm and comfortable. I'm a veterinary technician myself, and it meant a lot to be able to sit down and have a genuine conversation with the doctor without feeling rushed. They listened openly, made thoughtful recommendations, and were truly engaged with both me and Goose throughout the appointment. This is exactly what we were looking for in a vet, and we truly couldn't be happier with the experience. Highly recommend!

Dr. Halada has been our vet for all of precious fur babies. The love and compassion of all the…read morestaff is impeccable.

I would not recommend this vet at all if you reside in Cornelius. The staff from the front desk to…read morethe vets are not very friendly or personable. I have brought my three cats and four-month-old puppy here, and they almost seem like they are not animal lovers. Due to the uncomfortable nature of their customer service, having to follow up on unanswered emails after multiple business days, lackluster record creation, over-priced care, the disconnection between the staff and my pets, and the following two occurrences, I will no longer return to this vet. 1. We recently got my puppy, and his previous owners had not done the best job at house training, leash walking, or outside behavior. We immediately started training on dropping objects, as when we went outside, he would eat everything on the ground. This includes objects deadly to dogs like gum, plastics, and metals. I researched to see what vets have recommended in situations like this. People have been professionally advised and found great success in using face guards, to keep their dogs from ingesting unwanted objects. I decided to use one to keep my puppy safe, especially in times when I know we would not be able to get to him soon enough. Many pet parents finally found peace after spending years and thousands on vet bills for dogs that swallowed inedible objects. When my puppy had this mask on while entering the vet, a veterinarian grilled my boyfriend in front of the lobby asking why our dog has a muzzle on and how it isn't okay to leave it on them in times when they are in a crate. The insinuation that we would do this is bewildering. The comments were extremely unnecessary and could have been simply explained in a respectful conversation. Assuming what we do at home and attempting to publicly shame a customer over a made-up idea instead of just asking for the purpose is the same social stigma that leads people to not use face masks....and have their dog eat trash on the sidewalk....and then end up at the vet. So, I guess it actually makes sense that they would prefer my dog to eat something he shouldn't for the extra couple thousand they would have in their pockets. 2. Secondly, the incompetence of the staff here is why I ultimately decided against this business. After my initial visit with my puppy, he received all of his regular vaccines and needed to return for one DHPP booster. I am wanting to get him signed up for daycare asap, so I followed up with Animal Hospital of Cornelius to see exactly when my dog can get this booster. They responded by asking for paperwork with his DOB, which I already previously provided weeks before. They said after he turns 16 weeks, he can receive the booster. I set the daycare up for him after that, and followed up with the vet 4 days later asking what time I can come in. This vet's response was that they made an error while reviewing the records and my dog actually needs two more boosters instead of one. That was fine. I canceled the daycare, waited until he turned 16 weeks, and got the first vaccine. I now had to wait a month until he could get his second (final) booster to start daycare. I waited the month, which leads me to today where me and my boyfriend took time off of work to take my dog for his last booster. We walk in and the front desk looks like they want to quit their job per usual. We wait for a second in the lobby (even though they call this a walk-in appointment), just for a vet to come out (Kinzey K.) and say that they made an error...again. She barely greets us and doesn't even look at our dog. She looked like she just wanted us to leave the entire exchange. Probably because her Chili's door dash was waiting for her outside. She said that they looked at the records incorrectly and my dog actually only needed one booster. Meaning he was already fully vaccinated over a month ago.... I explained to her that we were told there was an error initially that triggered them realizing he needs 2 and not 1. She said she is aware, but repeated that just needed 1. I took time off work and have had to go back and forth with his day care and insurance people for literally no reason. That is not only frustrating, but this scenario could have been potentially dangerous to my dog's health due to them almost double vaccinating him with a vaccine he did not need. In all, this vet was overall a horrible experience and they do not seem to care about you or your dog. The customer treatment and poor record keeping is ridiculous. I also don't know how safe it is to be sending large quantities of Chili's to a vet practice where people's animals are. A good cue to if a vet practice is one you actually want to support and commit to is if they attempt to sell you the most expensive flea and tick medicine, and don't inform you about all your options. This is one of the vets that will just try to immediately sell you the most expensive product and then send you on your way.

We have been taking Coco here for 6 years. Dr. Farris spends time with Coco and helps us navigate…read moreher special needs. The love and care the staff and vets provide to the animals and their families indicates they are not just doing a job but are following a higher calling. We are thankful for you and your team!

Our dog Jo had been walking differently for months. and it recently started to get worse. I made an…read moreappt, and also didn't realize I had made it for the next week, but they were able to squeeze him in the same day. Our nurse David was so kind, and didn't make us feel rushed. He was very understanding that Jo was nervous and may need a little extra time. Dr. Morgan explained everything very thoroughly. He had to be dropped off for his xray, and I didn't think twice about leaving him with them, knowing he would be in the best care. We will absolutely be bringing our other animals here!

Very easy to make an appointment. My cat Smoky was very curious as to what he was there for. Lol…read more We first met with Dorian the tech assistant. She took history and played with Smoky a bit. Doctor Gold came in and was very pleasant. They recorded the exam verbally after getting my permission. I think this is great as everything gets noted. Smoky took the exam and rabies shot without any issues. He enjoyed his visit and had to issues later. We will both be back next year to do it all over again. Lol

Great experience from the moment you walk in the door. Every person you come into contact with is…read morefriendly and kind. Dr. Gold and the vet techs take the time to explain procedures and answer questions. Dr. Gold was recommended by a former neighbor. Glad I followed her recommendation!

Super affordable compare to any vets in the area and very easy to get an appointment and walk ins…read moreare always welcome. The doctors are super nice and truly knowledgeable. Front desk has always been helpful and nice. Ive been coming here for a year now and I wish I had known about park rd animal hospital sooner.

leaving this here for anyone considering this animal hospital. i overheard a friend's experience…read moreinvolving surgery on her dog's broken leg that was fused back INCORRECTLY AND DIAGONAL. disturbing. situations like this raise serious concerns about the level of care provided at park road animal hospital. this is NOT a simple mistake. please i strongly encourage anyone reading this to reconsider bringing your furry friends here.