This business consistently cleans my garments well. I've never ever had an issue. The owner is especially nice and grateful for the business. He's easy to pick up a conversation with too, if you have the time. Thank you for always doing s great job!! read more

Natural Clean Cleaners - Happy Customer! - Sewing & Alterations Near Me - Santa Rosa, California

Bought a new suit for a Cruise that said dry clean only. Took it here as I live half a block away and dude told me they couldn't do it cause they're a wet dry cleaner, whatever the hell that is. read more

They are friendly, service oriented, and no lingering chemical smell on my clothes, they can send out rugs to be cleaned in a natural way. I've used them for everything from an old down ski jacket to wool sweaters to wool jackets to a wool rug. read more

Great service and the alterations were done expertly. My friend that recommended had her wedding dress altered so I went on her recommendation. I services the Windsor location and have referred three friends to also go to this particular shop. Thank you! read more

I cannot recommend this dry cleaner enough. In the past, I have had some bad experiences with dry cleaners; e.g., losing expensive dress shirts and ties, poor customer service, etc. I had found a wonderful place in Rohnert Park run by an elderly Japanese couple. Sadly, they retired, and I found myself in need of a new dry cleaner. Finding one who did not use a lot of harsh chemicals was a priority, and I was willing to drive to a not-so-convenient location (my main qualm with this business, btw) to get it. I could not be happier. They do expert cleaning every time, and they have yet to lose any of my clothes - and I take a lot of clothes to them! The owner is warm and welcoming. They promote environmentally friendly habits in small ways, too, which I appreciate. For instance, the owner encourages customers to return their wire hangers. A little percent knocked off the cost would be an added incentive to customers (if you're reading this). This dry cleaning service is on the pricier side as dry cleaners go (my second qualm). They also give customers an option to forego the very toxic and anti-environmentally conscious plastic that dry cleaners drape over the clothes when they present them to the customer. These flimsy films of plastic are not only non-recyclable (news flash!), but they are also completely unnecessary. Sure, I was once standing outside a dry cleaners in San Francisco when a Muni bus went by. It hit a puddle of muddy street water, which doused me and my dry cleaning like Niagara Falls. Even then, the plastic did not completely save my dry cleaning from muddy water seepage and spatter. Ask yourself...what are the odds of that happening? Ziltch. So, unless you plan on dragging your dry cleaning behind you like a toddler with a filthy blankey, do yourself and the environment a favor...patronize shops like this one. Take them up on the offer NOT to have the plastic. Oh, and take them up on their free drop off laundry bags...In and out, not waiting in line. read more

Excellent service and quality cleaning services. The laundering and finishing on mens shirt is perfect. Owner Lidio provides excellent service. Highly recommend. read more

This is our neighborhood go-to for dry cleaning. We have dropped off about 2 bundles of clothes per month for the last 5 years. All items have come back clean, pressed and on-time. The owner is typically the person at the counter and he and his staff are friendly and professional. read more

This is a great local spot for dry cleaning. The owner is usually in the front, ready to greet you and help you with your dry cleaning needs. He is super friendly and makes you feel special. After my second visit he had a special bag prepared for me. He said I could drop my clothes off in the bag (with my name tag on it) any time. I don't have to wait or check in. And I can leave a note if I want them to call me for special instructions. So great. They pay close attention to detail. They will call you if they find an extra spot that needs attention or maybe some altering is needed. During my last round of cleaning, I got a call from the owner. He found a small tear in one of my shirts and wanted to get my approval to mend the tear. So attentive! I was impressed. The quality of the dry cleaning is five star and they use organic cleaners. The only issue would be their prices (and my reason for 4 stars rather than 5 stars). They are on the higher end but you really do "get what you pay for." I have been to cheap dry cleaners before and they ruin your clothes, leave chemical stains, shrink things, and "misplace" your items. For the extra cost, you have peace of mind at this business. Just be prepared to spend a big chunck of change. FYI, you get an extra discount if you drop your clothes before 9am. Nice incentive....and they give you coupons for future services. read more

Took two coats in December 2014. My felt coat with real fur collar was cleaned nicely however my lamb fur cape (vintage and irreplaceable) was RUINED. I have no idea what they did to it...It came back stiff brittle and torn. I was beyond sad and disappointed. When my partner picked up the coats they did not even mention to him the terrible job they did... terrible ethic. I will NEVER do business with them again and I will make sure to continue telling everyone of my acquaintance to avoid this business. read more

I love this cleaner!!!! I am so sad - we moved across town and I didn't realize how awesome Natural Clean Cleaners was until I had to try a different cleaner! They are friendly, professional, give you a personalized bag at your first visit, and always remembered my face and name when I came to pick up. Customer service is top notch. I have dropped off clothes that I didn't realize needed extra attention and they found the areas and fixed them. They always put the collar holders (? the things that slide into the collar) back in after cleaning (I didn't realize this may not be an industry standard after a recent experience after moving across town.) I miss you, NCC, and if I can't find a decent cleaner in east SR soon, I'll be trekking across town back to you! read more

After my local dry cleaners closed, I found this place. Apparently they have some of the best prices in town and are still close by. I came here to have two suits cleaned. The store front is very professional and has the appearance of a real dry cleaner, unlike other spots where they're doing so much, you can't tell what is going on. Anyway, I got my two suits back TWO days later. Apparently two days is the standard turn-around time. I took them home and noticed that one of them had some dark spots in the lining of the coat - either it wasn't fully cleaned or it was dirtied in transport, or something. Make sure you inspect your clothes for cleanliness (especially since you pay so much for dry cleaning). I took it back a week later and told them about these spots. They re-cleaned the jacket for free. Excellent customer service! I'll definitely be back for all my other dry cleaning needs. read more

The owners of this establishment are some of the nicest people I have ever Met They do a fantastic job using green and natural products. A little on the spendy $$ side, but you get what you pay for! They have an in-house seamstress who does an amazing job on alterations From simple hemming of pants to intricate or difficult repairs They specialize in dry-cleaning the finest furs and wedding dresses to letterman jackets, leather, quilts and designer gowns If they can't do it in-house they will send it out for you, I love that they can't clean something they will tell you not to waste your money and that is not something they can do honesty is huge in any small business don't you think? They have a resident dog that is sometimes hanging out by the wicker sofa in the lobby who is anxious to be loved and stroked by all that enter a big plus for doggy lovers. Oh and by the way if you're super busy they also do deliveries, they have an additional location in Healdsburg read more

I was in town for a funeral I did not have time to do my ironing. I sent an email the night before my arrival and I explained my situation, they were very happy to accommodate me the following day! Staff was extremely friendly they had my order in and out within an hour! I would highly recommend, I will use him again in the future when I am in town! read more

Awesome! All done on site (a big deal) with courteous staff. Brought in a old sentimental wool plaid shirt that I use as a backup jacket. Had a small hole that I told them I would fix after it was clean, but they fixed it for free! And the old 'jacket' I throw in the back of my car? Looks great! Hangs on me better than ever! I will totally be back. read more

Without out a doubt the "Best Cleaner" in town!! Great service.... always super friendly too!! We have been very happy for years and would go no where else!! I heard good news!.... They have now opened a location in Windsor for everyone out that way. I just wish I could add a few more starts :-)! John & T read more

I needed to get a cashmere sweater cleaned and was happy to find them open as an essential service. The staff wore face coverings, service was quick an easy, and my sweater looks great. read more

Be warned that this cleaners will perform services on your laundry that they think you want WITHOUT asking you. Then they charge you for these services that you never asked for. read more

If you're chemically sensitive, be aware that they will put fragrance on your items and it will be the kind that lasts forever. My duvet cover has been airing in the sun for three days and it still smells. read more

I have a cat who just loves to pee on our very nice DKNY comforter. The first time I took it in, it had been sitting in a garbage bag with the pee on it for longer than I care to admit. They got the stain and the smell completely out. Dexter T. Cat peed on it about a week after that and this time I took it in immediately. Again, they got the stain and smell out completely. I have since bought a less expensive comforter that can be machine washed and we try to keep the cat out of our bedroom! I have a special dress that is dry-clean only that I wear for my performances with the Santa Rosa Symphonic Chorus. I've had it cleaned several times here and it comes back wrinkle-free and clean. My husband also takes his suits and dress shirts here and they always come back smelling fresh and in good condition. He's been using them as his dry cleaner exclusively since November 2014. read more

I am short and too top it off I have a big behind, so when I find jeans that fit me they're usually too long. I started bringing my clothes to this place since the one I normally go to closed permanently. I was dropping $70 a month to get my jeans fitted and to get random clothes that had holes stitched up. Granted I could've saved myself the money and do it myself! One time I bought this pillow in that ripped, he said it would be ready by next week on Wednesday, I'm cool with it there's no rush I said. I come in Wednesday but he forgot to grab it from his other store in Windsor where the lady that does alterations works. He said I'll grab it tomorrow it will be ready after 5! I come in and he forgot again...I'm totally understanding of his forgetfulness, like I said no rush! but he swears he will have it next day and wouldn't charge me. So I come in the next day and finally get my pillow and the owner tells me, Oh did you know I have a store in Windsor now? That's where we do alterations. Pretty much his polite way of implying that I go there from now on so he doesn't have to worry about transferring my clothes back to the Santa Rosa location that's conveniently located by my house. I got the hint buddy, sorry if I inconvenienced you with my clothes, I'll take my business elsewhere than; Now I have like 5 items of clothing that have been sitting in my trunk for weeks, but I refuse to go back to that place!! Guess I have to go out of my way to find a new place!!!!! Lame! read more

Absolutely love this Cleaners..wouldn't go anywhere else. Don't use them a lot, but never had a problem with them or an item them haven't cleaned perfectly. They are so friendly and offer so many services. If you don't know already, they pick up and deliver for free, and not just a mile from the shop....all the way to Cloverdale! Keep your eye out for the nice gal driving around in the transit connect delivery van! Yes, I'm sure that's built in the prices we all pay but you absolutely get what you pay for. It's true, If you want cheap you'll have to find somewhere else. But if you want local, family owned cleaning services with employees who are friendly and like their jobs and who do a good job...this is the one for you. read more

I used Natural Clean Cleaners once while I was staying in Santa Rosa with my uncle. Long story short, they lost the rented tux I sent in, and when they finally found it, they charged me extra. For what, I don't know, but I DO know that I'll never deal with these people again. read more

I love this cleaners, They are always friendly and always have your items ready when you ask for it. They supply regulars with pesonalized tote bags and we easily drop off without waiting for them to count or get a slip. And their alterations lady is excellent and fast. read more

Ruined one of my $80 dress shirts I use for work. It was a simple cleaning, I decided to try these guys out because they are "natural". Pure garbage read more

For 30 years most of my clothes have been dry clean only. I have used dry cleaners in other countries and so many times I can't even begin to count. I have never thought of reviewing one, but for this one I must because I've recently moved, am looking for another cleaner I can depend on, and nothing will make you miss a great dry cleaners so much as that. For 6 years Natural Clean did my cleaning and it couldn't have been easy. Lots of items had to be hand-pressed and I recall one shirt that had to be hand washed. Natural Clean never said "no". I still can't believe the day I was rushed and asked them to clean a piece by hand. I'm not sure the owner loved the request. he could have. I just didn't get any reaction except that he took it like everything else and it got done like everything else: correctly and on time. The bottom line for a dry cleaner in my book is that they get it done when they say and they do things right and damage nothing or at least, when they do, offer compensation. Natural Clean was never late and as far as I can recall, never damaged a thing in 6 years of weekly cleaning. I have a lot of gratitude for that. So much so that if I don't find the right dry cleaners in my new town, I'm going to start making the drive back to visit old friends and know that I have a dry cleaner that will do things right. read more

After my regular dry cleaners closed it was very challenging to find another one that cleans without chemicals and stands behind their product. I started by taking some standard items in for a clean. I was happy with the outcome. Only stains left were ones that I'm sure no one could get out. I was pleased to find out that they also clean rugs. And most importantly not just any rugs, sheepskin rugs. I had a pile of sheepskins that really needed a wash and couldn't find anywhere to take them to. I couldn't believe how clean they were able to get them. And even restored some of their softness to the ones that were quite crusty. This pile of rugs almost turned into garbage but they were able to save them. The women who work there were very helpful in dealing with the dirty pile and getting me a price quote before I left. I had 3 sheepskins that were massive and they were even able to take those as well. Friendly, professional, and responsive. Happy to have found a new place I can count on. read more

Very friendly BUT the female Hispanic woman is impossible to understand. It's so hard to do business with people who you cannot easily communicate with. Please hire people who can speak English if they need to converse with your clients. read more

Wow, these folks are fantastic. I took in a wool coat that I've had for 10 years and hadn't been cleaned in, uh, 5 years or more. It was piling and just didn't look good anymore for obvious reasons. They did such a great job on it I thought they had given me someone else's (new) coat. My jacket looked brand new, I couldn't believe it. And no piling to speak of! I live an hour away but chose these folks because I drive to Santa Rosa fairly frequently and they were the only truly eco friendly cleaners I could find. I rarely have clothing to get dry cleaned, but if I do I will use these folks again. I could not be happier. read more

I have used Natural Cleaners for years. Lidio and his terrific staff are always professional and accommodating. They are worth the drive across town-but they also pick-up and deliver. I recently had a major "911" with a brand-new purse, a pen leaked all over the inside of the bag. Natural Cleaners saved the day by opening up the lining and blotting out the ink and re-sewing the lining. Unless you knew where to look, you could not even tell where it happened. I highly recommend this cleaners-and I am a little on the picky side. read more

I'm wearing the hat they "dry cleaned" for the first time, finally. Not happy about it. They definitely put fabric softeners as well as fragrance on this hat, and i guess i should not have assumed they wouldn't just because they claim to be free of toxic chemicals. they must have "natural" softeners and fragrances, but i don't like or trust them. read more

Natural Clean Cleaners provide an excellent service. Their hours are great, they are friendly and all of the Dry cleaning I have taken to them has come back beautifully cleaned and pressed. They are a tad more expensive than some of the other places I have used in Santa Rosa, but they do a really nice job. read more

Had to get my son's tux shirt, vest and tie cleaned in a hurry for a performance. I was a bit skeptical when my son first showed me the condition of the items, however when I dropped them off the woman at the counter did not seem phased at all and said they would be ready in plenty of time. When I went to pick them up the friendly and personable owner was there and everything was ready, as promised, and looked beautifully pressed, good as new, phew! I will definitely use Natural Clean Cleaners again. Thanks! read more

They are GREAT!!! I have been using them for professional uniform cleaning and pressing for over 8 years now and they are : Fast, Friendly, Clean, Polite, and Professional! If I need something in a rush, they take care of it next day and don't even charge extra. Great customer service has returned! Thank you! read more

Great service!!! My family and I take all of our altering, sewing and dry cleaning needs to this business and we're always VERY happy with the outcome!! read more