Hands down the best service. Free delivery, automatic refills, and, this is the best part, they…read moreanswer the phone, no menus'. The Town Plot neighborhood is lucky to have them. I would like to see more reviews for this business, they deserve the attention.

The pharmacist and everyone that works there are great. Prescriptions are always ready and I love…read moregiving to the small pharmacies instead of the big store. I drive from Southington just to get my rx's to support them

I love this pharmacy. It has the neighborhood feel with small essentials if you live nearby and all…read moreyour pharmacy needs. I tend to stop here while at the nearby park for quick snacks. They have nostalgic candies that are priced as low as 10 cents. My one negative is they do not accept Apple Pay. So you have to remember to bring a credit card or cash.

always responsive to people's needs. Great employee's who always put the customer first. I am…read morelucky to have a neighborhood pharmacist rather than dealing with chain pharmacies.

The personnel at Prescription Specialties are very, very knowledgeable and friendly. Every time I…read morehave needed to contact them for refills on my cat's medication the process could not be smoother. Keep up the great work!

Dr Kline is awesome caring wonderful man , highly recommend, his staff is excellent alsoread more

Front desk staff are very rude. They talk openly about other patients. My last visit they were rude…read moreas usual and were telling crap about another patient until Dr Kline came out from the back to talk to a medical sales representative, at which point they were as pleasant as could be. Have an issue with billing and the woman who does the billing is just as rude. Every year we go we mysteriously have a credit owed us. She always claims it's the billing from corporate in some other state. If the doctors and especially the gentleman in the optical department weren't so professional we would be going across the street again where Dr Marciano came from

They arbitrarily refused to refill a valid prescription they already fulfilled several months in…read moresucession prior literally because reasons. They said that I needed to move other prescriptions from Optum over to them before they would serve me again. Figure that one out reasonably.

English Apothecary is a jewel in our town. The staff greets everyone with a smile, a helpful…read moreanswer, and a willingness to go the extra mile with physicians and insurance companies. If they don't know an answer they do the research and get back with answers immediately.

The Remedy is the bomb-diggity!! Just got my order of CBD soothing butter. Let me share some…read morebackground. I have multiple painful chronic pain conditions happening. I have tried countless CBD tinctures, creams, honey, tea...you name it. I find creams best for my issues. (Some people tinctures or other forms work best. Talk to a professional for a suggestion what might be best for your situation) Of the dozens of kinds I have tried the Remedy Soothing Butter is one of 2 creams I use to survive and be able to work full time!! I've used this for a few months now. Usually my husband would shop in store for me, as I ran out I was worried what I would do. The Remedy made online ordering so very easy. Thank you Great products and service

Absolutely love this shop and will be going there as often as possible - such a diamond in the ruff…read moreand ahead of his time - give it a chance it's worth every penny. As a medical patient I was wary, but it's just as good as Curaleaf and Theraplant CBD carts and then some.

Dr Bosjolli Is a very knowledgeable retina specialist and…read morevery informative. She's very kind and her staff are excellent they are very accommodating especially because the visits could be lengthy. They do a lot of testing right on premise. I have macular degeneration dry and also had a surgery by another Dr and it triggered my confidence to worsen . They were very empathetic to my situation. They have a large clean office with a multitude of drs corne retinal ophthalmologist etc Definitely recommend this group Thanks Chris M

I had an appointment here a few days ago, and this was my first time visiting the Torrington…read morelocation after always going to the New Milford office. This review is really two parts because one aspect of my visit was outstanding, while the other was extremely disappointing. I don't think employees who do an excellent job should receive a poor review because of decisions completely outside of their control. The real reason I'm writing this review, and the true highlight of my visit, was the technician who helped me, Sophia. Sophia was incredibly kind, professional, attentive, patient, and genuinely caring throughout my appointment. She turned what started as an experience that had me frustrated and ready to walk out into one of the best customer service experiences I've had in a very long time. If it hadn't been for her, I honestly don't believe I would have stayed to finish my appointment. I'm not someone who writes reviews. In fact, this is the first review I've ever written. That's how impressed I was with Sophia. Her communication skills, attention to detail, professionalism, and ability to keep me informed every step of the way were exceptional. What impressed me most wasn't just her technical ability, it was her emotional intelligence. She could tell I was frustrated before I had to say much, yet she remained calm, patient, respectful, and reassuring the entire time. She listened to my concerns, answered every question I had, and treated me with genuine empathy. She completely changed the direction of my visit simply by making me feel heard. Sophia never made me feel like I was being helped by "just a technician." She was confident, knowledgeable, and explained every step of the process so well that I felt completely comfortable in her care. If nobody had told me she wasn't the doctor, I never would have questioned it. My frustration wasn't with Sophia, it was with MyEyeDoctor's decision to schedule me with a virtual doctor. Personally, I believe an eye exam is one of the last medical appointments that should be done virtually. Vision care should involve an in-person doctor. After Sophia completed nearly the entire exam, we waited about 20 minutes for the virtual doctor, whose portion of the appointment lasted only about two minutes. She spoke briefly, didn't ask if I had any questions, and disconnected almost immediately. The interaction felt rushed and impersonal, and it simply wasn't the level of care I've come to expect after nearly 15 years as a patient. I can confidently say I will never choose another virtual eye appointment. That being said, employees like Sophia are the reason customers remain loyal. She represented MyEyeDoctor with professionalism, integrity, compassion, and genuine care. She didn't just provide outstanding customer service, she retained a customer. I walked in prepared to leave frustrated and seriously consider finding another provider. I walked out because of Sophia. I sincerely hope someone in management reads this because employees like Sophia deserve to be recognized. Outstanding employees often don't receive the credit they deserve, and I wanted to make sure hers didn't go unnoticed. I've been a MyEyeDoctor patient for nearly 15 years. If it weren't for Sophia, this appointment likely would have been the one that caused me to leave. She was the reason I stayed. Thank you, Sophia. You turned what could have been a terrible experience into one that reminded me why exceptional employees make all the difference. The virtual doctor may have signed my prescription, but Sophia was the one who provided my care. If MyEyeDoctor wants to know what outstanding patient care looks like, they already have the perfect example working in their Torrington office. Her name is Sophia.

I was in quite a bind today. We are in the area for a few days, and while packing, I foolishly…read moreforgot my contact lenses at home. Home is a 2.5 hour drive away. My glasses aren't wonderful, so I definitely needed some help. I called MyEyeDr at 8:00am today and Erin helped me. Thankfully, they had my rx in stock. She was incredibly kind and understanding. My contacts were ready within half an hour. 5/5. If you are in the area and need a great eye doctor, look no further.