I had an appointment here a few days ago, and this was my first time visiting the Torrington location after always going to the New Milford office. This review is really two parts because one aspect of my visit was outstanding, while the other was extremely disappointing. I don't think employees who do an excellent job should receive a poor review because of decisions completely outside of their control. The real reason I'm writing this review, and the true highlight of my visit, was the technician who helped me, Sophia. Sophia was incredibly kind, professional, attentive, patient, and genuinely caring throughout my appointment. She turned what started as an experience that had me frustrated and ready to walk out into one of the best customer service experiences I've had in a very long time. If it hadn't been for her, I honestly don't believe I would have stayed to finish my appointment. I'm not someone who writes reviews. In fact, this is the first review I've ever written. That's how impressed I was with Sophia. Her communication skills, attention to detail, professionalism, and ability to keep me informed every step of the way were exceptional. What impressed me most wasn't just her technical ability, it was her emotional intelligence. She could tell I was frustrated before I had to say much, yet she remained calm, patient, respectful, and reassuring the entire time. She listened to my concerns, answered every question I had, and treated me with genuine empathy. She completely changed the direction of my visit simply by making me feel heard. Sophia never made me feel like I was being helped by "just a technician." She was confident, knowledgeable, and explained every step of the process so well that I felt completely comfortable in her care. If nobody had told me she wasn't the doctor, I never would have questioned it. My frustration wasn't with Sophia, it was with MyEyeDoctor's decision to schedule me with a virtual doctor. Personally, I believe an eye exam is one of the last medical appointments that should be done virtually. Vision care should involve an in-person doctor. After Sophia completed nearly the entire exam, we waited about 20 minutes for the virtual doctor, whose portion of the appointment lasted only about two minutes. She spoke briefly, didn't ask if I had any questions, and disconnected almost immediately. The interaction felt rushed and impersonal, and it simply wasn't the level of care I've come to expect after nearly 15 years as a patient. I can confidently say I will never choose another virtual eye appointment. That being said, employees like Sophia are the reason customers remain loyal. She represented MyEyeDoctor with professionalism, integrity, compassion, and genuine care. She didn't just provide outstanding customer service, she retained a customer. I walked in prepared to leave frustrated and seriously consider finding another provider. I walked out because of Sophia. I sincerely hope someone in management reads this because employees like Sophia deserve to be recognized. Outstanding employees often don't receive the credit they deserve, and I wanted to make sure hers didn't go unnoticed. I've been a MyEyeDoctor patient for nearly 15 years. If it weren't for Sophia, this appointment likely would have been the one that caused me to leave. She was the reason I stayed. Thank you, Sophia. You turned what could have been a terrible experience into one that reminded me why exceptional employees make all the difference. The virtual doctor may have signed my prescription, but Sophia was the one who provided my care. If MyEyeDoctor wants to know what outstanding patient care looks like, they already have the perfect example working in their Torrington office. Her name is Sophia. read more

I'm honestly so frustrated with my experience at My Eye Dr. I have been a patient for a long time & always had wonderful experiences until today. I had an appointment scheduled, and when they called to confirm, they mentioned it was a "virtual appointment in the office." Wait, what? Only one doctor does in-person appointments? Why on earth is that the case? That feels so strange for a practice that should be providing direct eye care, especially when the need for an in-person evaluation can vary so much. When I arrived at the office, they told me they were running a little bit behind, I had another appointment to get to, so I asked how behind & she said 30 minutes. Fine, I get it, things happen. But I waited over an hour for my virtual appointment. No one bothered to reach out ahead of time to let me know the delay, and that just feels incredibly unprofessional. If I were late for my appointment, I'm pretty sure I'd get rescheduled or not seen at all, so why is it acceptable for them to be this behind with no communication? The whole experience raises so many questions. Why is the in-person option so limited? Only one doctor doing in-person appointments? That doesn't seem like great eye care, especially when the purpose of these visits should be to ensure patients are getting personalized attention. I expect more transparency and respect for my time as a patient. Really disappointing overall. When I spoke to the virtual Dr, everything seemed rush, we had a miscommunication about the type of lenses I wanted and I just felt defeated leaving the exam room. I even asked if it was possible to try a different option and was told I'd be charged for that fitting, you're already fitting me, what do you mean? When I checked out, the woman checking me out (Mary I believe was her name) was shocked I was still there since my appointment was 2 hours prior to she apologized and was so super helpful to me. I told her I wasn't comfortable placing an order at this time. But if I decide to do so, I will speak with her directly. read more

A year ago, I arrived for my appointment and they told me it was a zoom exam and I owed $44. I refused that and ultimately got to see Dr. Sparks in person. Today I arrived for my appointment and they said I had checked the box for a zoom exam. This was a lie! I would not have done that after I had the bad experience last year. Don't trust them! read more

Was virtual. My mistake When I booked online which is only way you can do it. Dr hung up before I was done. Kept going to different rooms. Never saw them wipe it down. When I spoke to office manager she was rude and condescending read more

We had a good experience here recently. We made an appointment and arrived almost an hour early. After filling out the required paperwork, we were taken in immediately for our exam. It was thorough and professionally done, and afterwards we moved into the optician's shop to select frames. The staff there proved helpful in spite of being busy - they made of point of noting the inexpensive frames and did not use any high-pressure sales tactics. We were impressed. Our new glasses arrived back at the shop in about 10 days, as expected, and we were pleased with the final fittings. Nothing bad to report. read more

Morgan was very helpful :) Lisa was phenomenal, she broke everything down and explained every detail with what our insurance covered/what glasses were best fit for our lifestyle. I would definitely recommend. read more

I had an exceptionally good experience with the Torrington MyEyeDr Eyeglass fitting and purchase team. My exam was done elsewhere so I can not speak to that service. The team helping clients to select glasses, apply insurance and costs and fit the glasses was the best I have ever worked with in over 40 years of wearing glasses. They were thorough, exceptionally patient and skilled. The office was quite busy each time I went in and yet I did not feel rushed at all. When an adjustment needed to be done to my lenses they could not have been more helpful. read more

My visit there was great. I was called right in, they explained everything to me and were very thorough. They price matched my contacts with 1-800contacts, BJs, Costco and a few others and found that BJs were the cheapest and matched them. I found the staff to be very personable. They are super convenient being they are two mins down the street and didn't make me come in several times for a contact fitting, then to make sure the contacts fit and then actually pick up the contacts like my other dr. did. MyEyeDr had them shipped right to me. I totally recommend this place! read more

Had a great visit with Dr. Stanley. Very nice and easy appointment. Very friendly front desk staff. Great selection of glasses and sunglasses. read more

If there was a choice to pick zero stars, I would chose it. They have incorrectly measured lenses on my eyeglasses 3 times now and they are now resorting to changing to a different lens AFTER I suggested taking the glasses to my opthamologist located in Orange CT to analyze what was wrong with the prescription in these glasses . I have purchased glasses in Orange CT before and now decided it is worth the drive there to get properly fitting glasses! Staff at My Eye Dr in Torrington does not seem highly trained nor have the analysis skills to correctly fix their repeated mistakes. They are no less expensive than private non-franchise opticians and the quality of their work is a fail. read more

I liked the service I received there. The eye exam was done by professionals and the selection of glasses was better then expected. The staff there was very helpful with my selection of glasses, they also clarified the difference between the lens that I needed and why. I also liked the fact that I was not pressured into buying something I did not like just because my insurance was paying for most of it. My part of the payment was very affordable and payment was managed without stress. I would recommend them. read more

Excellent experience. The staff were very helpful and knowledgeable. I felt the prices were fair and with my insurance coverage I paid less than expected. My contacts were delivered to my home in a timely manner. If anything changes after I pick up my glasses I will update but as of now I totally recommend MyEyeDr. read more

Great experience! All of the staff were friendly, and very helpful. Dr. Stanley was very competent, thorough, and professional. Would recommend to anyone to choose MyEyeDr in Torrington! read more

The Veterans Administration provides me with an annual eye exam and glasses. The glasses are shipped from Florida and invariably need adjustment. I walked in to My Eye Dr., explained my situation and without hesitation my glasses were adjusted with a smile and no charge. I can't comment on their other services but five stars for their goodwill. read more

I had a wonderful experience at MyEyeDr. The office staff is very friendly and knowledgeable. The office runs very smoothly and the wait times are reasonable. Everyone seems to enjoy their job and the patients, which creates a pleasant atmosphere. The Dr was friendly and thorough. He listened to my concerns and took the time to talk to me. This was my first visit to this office but I will definitely return for my eye care. read more