I ordered from this company a while back and had great results....HOWEVER!!!!! The last order was…read moreincomplete. I had written emails and rec'd a reply from John Hutchinson, that the items had been sent to the warehouse late and I could expect them in a week....that was in July. It is now the end of August and I don't receive email replies and the phone number for the company says it is no longer in service or has been disconnected.

I had an appointment with Dr. Todd for new contacts due to a problem with my current prescription…read morethrough my previous doctor, so I arrived at the appointment wearing glasses. Dr. Todd is the caricature of a doctor who will talk down to you and tell you what you have to have regardless of what you are telling her you want and need. I know better than she, that cataract surgery is in my near future, but she felt it was her duty to lecture me non-stop on how I need to stop driving and that I am a danger on the road, forgetting that she was testing my eyes without my glasses. Wearing contacts or glasses I see very well and have no problem driving. At one point Dr. Todd even said to me, "If you were my mother, I wouldn't let you drive". All i could think was, goodness help me if she were my daughter. It wasn't until the next day, when I went online to order my contacts that I found she actually wrote a prescription for glasses! Again, doing what she wants, not what I want. NEVER GOING BACK!

I would have chosen 0 stars if that was an option. I was a patient for several years of Dr. Todd…read more In the fall of 2023 I experienced some flashes in my eye sight and made an appointment to be seen. They charges me a copay of $161 even though I told them that my copay is $15. Then they added a test with one of the machines that I would have had to pay for out of pocket - when I declined they told me that the already processed the insurance for it - I told them they better cancel it. Fast forward to May of this year - I had some blurriness in one eye and felt it warranted an exam - they refused to fit me even though I described the symptoms. Fortunately Dr. Salem at new insight was able to get me in immediately and diagnosed with me a retinal detachment for which I needed immediate emergency surgery. I would NEVER go back to MYEYEDR.

My husband and I have been patrons of MyEyeDr , Southbury for the last 5 years and are extremely…read morepleased with all the staff . From the front desk to the fitting of glasses, the staff is courteous ,professional, patient and extremely versed in answering insurance questions . Having worn glasses for the last 65years, I feel qualified to state, " MyEyeDr Southbury CT , is the BEST ."

On April 9, 2026 at 5:30 PM. I arrived at the eye clinic, got my exam and ordered glasses. I bought…read morea pair of casual glasses and a pair of sport sunglasses for fishing, both progressives. I received the glasses about 1.5 weeks later. The casuals were ok, the sports were another issue. Because the sports were rounded, the progressives did not work. I think that should have been known before I was sold a 1000.00 pair of sport sunglasses. Another 1.5 weeks later, I got bifocal sport sunglasses, with another expensive frame. The distance/bifocal lenses were wrong. Another issue is polarization, the lenses looked to be scorched, or damaged at several different points of the lenses. I was told by the office manager that was normal. I've bought polarized glasses before, and never seen that type of a defect. I waited another 1.5 weeks for a single vision lense sport sunglasses, they too were polarized, but no marks, interesting. However the long distance vision in the lenses does not appear to be correct either. I have done some research and found that polarization in some glasses affects the vision. Another miss? So, I went from a rounded feature that did not work for progressive type lenses, to a bifocal that had the wrong strength lenses, to a single vision lense that still appears to not be correct. I asked the sales consultant, is there a difference in price for the lense changes? I was told no change according to my insurance. Hm, unfortunate I told her. After waiting a month and a week, my sport sunglasses do not appear to be correct. I like Dr. Strebig, but the office staff is not so willing to mitigate problems with care and concern. I've never had any issues like this before, and not will to go back to that type of run-around again. I have been a customer here for a few years, did not lose my cool or disrespect anyone, not my style, but I do not feel I was treated well as a customer. Based off of this, I will not return to that office. Jeffery Wilson.

I work here, so I am extremely biased, but…read more... What an amazing practice. These are specialists, medical doctors, ophthalmologists... not optometrists. This is a multi-specialty practice; we have retina, plastics, neuro-ophthalmology, pediatrics, glaucoma, cornea, and comprehensive ophthalmology. The doctors actually care about you and will spend time with you. If you find you're waiting a while, it's most likely because the doctor is spending a little more time with someone who needs it. Try to be understanding. Full service optical shops in each location.

I received an email cancelling my appt. with Dr. Andrews. I've been waiting for 45 minutes to…read morereschedule my appt. So far all I've received computer ads and assurances that someone will help me soon. Well, soon has come and gone many times. This is a failure of management. You need to fix this by hiring more staff for scheduling or finding a better phone message service.

I had the 1.5 hour relaxation massage recently. The place is really nice! The massage room has a…read morenice vibe. Heated table (ahhh) a fireplace, and a cool ceiling with gauzy drapery. The massage was just what I needed. I saw Gayle for my treatment. She was great. Just the right amount of working out the knots and relaxing massage. Gayle also is a reiki practitioner. That part was really cool. I'm looking forward to another session!

I am a chiropractic, athletic trainer, and strength coach. I have been to a few massage therapist…read morebefore but wasn't satisfied, then I found Dave. He is a great therapist, he listened to my complaint, did a posture analysis, understood the sports I recreationally play, and told me his treatment plan before he gave giving care. He then retested my range of motion and pain immediately after he was finished. I would highly recommend for anyone seeking results. I wish I found Dave earlier.

I've been going here for a few years now and everyone at New Insight is Wonderful! I've never had a…read morebad experience. They are professional yet friendly. Dr. Villacis is and Dr. Germain are both kind and attentive. They listen to my concerns and always take their time to give me the best possible results. My daughter just went yesterday. It was her first optometric visit ever and she was very pleased with the service she received. I tell everyone about New Insight and highly recommend them!

My recollection is that I was rushed through the eye exam. Also, the Doctor was very condescending…read moreand would not listen to my concerns about my eye care. I stopped going there.

I have been using Dr. Ulc for all my eye care needs for the past 20 years. Very attentive. Great…read morestaff. I would highly recommend him.

The doctors here have always been so kind and I have always had a great experience here. Most…read morerecently I needed to get new glasses because of an updated prescription. I procrastinated and waited to get them two days before I went on a long trip. I asked if there was any way I could get them the next day but they said it would take at least 4 days for the glasses to come in. I dropped them off anyway but the next day I got a call that they were ready for pick up!! It was so kind and helpful of them to rush the process. Thank you to everyone in the office!

I have been seeing Dr Filchak for 8 years now and have absolutely no complaints with him…read morewhatsoever. He is courteous, professional, and confident in his exam. However, since the sellout of the practice there have been changes in operations of the business that are concerning. There are repeated reminders sent to your email and text telling you your exam is due. The reminders are relentless in time and do not stop until you shout out to staff to remove them. The staff seem to lack a certain professionalism in the fitting of glasses and appear to be more concerned with telling one how good they look rather then checking on fit. When picking up glasses they no longer have you read anything to double check if they are appropriate for you and you are no longer given eye care washes via spray for cleaning.

Very rude and cold...I was very shock at his behavior and disrespect..will never go back there…read moreagain..

My first review was going to be one star and I never did it. I went for lunch on a Saturday with…read moretwo friends and our babies and seriously got the "how dare you bring babies here". I swore I'd never go back. But they offer cooking classes and I wanted to try one. This upped my review to three stars. Although I probably wouldn't do it again, because their classes don't actually involve a lot of cooking, more of a here you do this one task and everyone's one little task magically makes a four course meal. But other than that it was s fun evening. They're expanding BIG TIME so hopefully the stuffiness will diminish.

Everything was ideal. Liz and Dean took the time to help us find exactly what we were looking for,…read morefound a great price and worked with us to expedite delivery in time for a special event. They kept in touch, and let us know exactly where things were at in real time. Delivery was also perfect. From start to finish, it was a great experience. I would highly recommend Middlebury Furniture to everyone. I'll be back as well!

Wonderful eye doctor! Very thorough and professional and really nice staff. They fit me in the day…read moreafter I called since I had a concern. So happy to have found them!