I broke down on 70 West and I am premier AAA customer. They dispatched Naylor Bros Towing to tow my car home. AAA advised that I needed to show photo ID to the driver to prove I was a AAA member. Once the tow truck arrived the driver Bill and co pilot Bob got out and told me "you are a AAA Premier member" I said yes and I had my ID, he said he didn't need it. They got my car on the truck and we were off to Cinci. In the car he again stated that I was a premier member and it was also on the Naylor Brothers tow call sheet. Bill told me he would take me the 100 miles and then it would be $4.24 per mile and I said fine I need to get home. We went 221 miles, once we got to my house I invited them in and Bill told me he was going to get me the extra 200 miles so the total bill was covered. Four hours later and fours hours of being hung up on by AAA, I was told by Bill that I was not a premier member and the bill was $897.95 and either pay it or he was taking my car back. He also told me that I had a basic plan and could only be towed 3 miles. At know time before towing or while riding home 2 hours did Bill ever say I was the basic plan and only had 3 miles of towing. Clearly if I had been told that I would have called my insurance company and had them tow me 50 miles for free. Not one time did either employee of Naylor's tell me I was only covered for 3 miles when I have copies and proof that they had me as a premier customer. Bill told me could not wait any longer for AAA to fix the problem. Bill also informed in the truck ride that he could inflate the towing fee if I needed that as well, nice honest guy huh. All him and his co pilot carried about was making money. Not at one time did they ever stated or have me sign anything advising that my bill was going to be $897.45 or I only had 3 miles of towing. Everybody stay far away from this company as they are not honest or up front with customers and after four hours of a nightmare and being threaten to either pay the bill or they take my car I would not one anybody to use this business. DON'T USE THIS COMPANY. read more