Went here for my foot problem Staff and aide were friendly…read moreand accomadating. Dr Strauss was easy to talk to, explained my foot xays and conservative treatments for my foot issue. She took her time and answered all my questions. I felt very assured and comfortable in her care and certainly would recommend her to others for podiatry problems

Dr. Strauss is such a talented doctor. She operated and removed a bone spur quite a few years ago…read moreand I haven't had any issues since then. Dr. Strauss also recently treated my wife as well. Just a very nice practice in which you can get great care for you foot and ankle issues.

i wish i could give zero stars. 3 visits a complete waste of time. pain in my foot is just as bad…read moreif not worse than my 1st visit. no xrays given. only medication that is not effective. i wont be returning, i recommend anyone with foot or ankle issues to stay away.

My grandson who was 16 at the time, was able to call this incompetent office and schedule an…read moreappointment!! He has Medicaid so before running his insurance like all reputable medical practices do, they saw him knowing they will make a quick dime. Now they are sending him bills for $125 because Medicaid said they needed a referral. Ok, i get that but why would you schedule, treat, and even schedule a follow up appointment without running his insurance first!! Whoever answered the phone didn't like it when I said he was a juvenile and hung up on me....real classy and professional!! Treatments didnt even work and Dr.Nazila Eshraghi was rude as well.

I highly recommend this practice. I had a foot pain that wouldn't go away until I went and checked…read moreout. I was amazed at the knowledge of the doctor and the quickness in relief after my 1st visit .

Close, attentive, and friendly staff. Great place to go for any foot problems. Dr. Patel is awesome!read more

I called 3 times to make an appointment and no one reach out to me. There's no other number to…read morecontact them

Although it wasn't anything serious, the unprompted soreness of my right ankle made me drive to…read moreSouth Charlotte to see Dr. Garten and her team. Throughout the course of my visit, Dr. Garten and her staff went out of their way to make me feel comfortable through the appointment. Check-in was a breeze, even for someone like me who is a new patient. Dr. Garten's nurses were also very sharp. Dr. Garten herself was a pleasure. She made me feel right at home, listened to my concerns, offered candid thoughts, and didn't hesitate to get me x rays and a brace. Her style was casual but very thorough and precise. It felt like I was being looked at by an old friend as opposed to a complete stranger. I was sent home with exercises for my ankle, a brace, medicine for swelling and even a copy of my x rays. I'm now confident that if I follow the steps Dr. Garten outlined for me, that I will be good to go in a few short weeks. Dr. Garten was a huge help and every step of the experience was wonderful! Do yourself a favor and book an appointment with her TODAY!

In-grown toe nail care isn't an exact since as I'm discovering…read more In my previous review I rated my 5 star experience of having TWO procedures at the same time. Dr Crabtree told me then there was a possibility I would need a 'next level' procedure to permanently fix a large toe nail that's growing down, rather than sliding forward. I had the Matricetomy procedure two weeks ago and the follow-up today. The Dr was pleased with the result which was the good news. The not so good news is the 2nd toe is going to need the same procedure. He removed part of the in-grown nail that was causing the pain and said we would need to schedule the next step within six months. This Dr is the best, he is a true pro and is an expert in his field. You can never be too careful when it comes to foot care, especially with in-grown nails and the risk of infection. I'm very pleased to have found Dr Crabtree and his Staff. They provide a high level of care and efficient and professional service.

DO NOT COME HERE!!! Money hungry office. They make you pay up front (but dont tell you that until…read moreyou are checking in) then when they over charge you they act like they cant give you your money back! They give you the run around of "who can help" spoiler alert!! No one helps!!! You are lucky if you get back even half of what they owe you back. They dont care about eobs and wont tell you what charges are for what. I wont be caught dead going back here. DO BETTER.

Dr. Thomason is a fantastic surgeon , He did a awsome job on my knee joint replacement i couldn't…read morebe more satisfied, I can get around so much better and not haveing to be in the pain that i was in . It sure is a blessing !! Thank you so much Dr. Thomasson , I am happy to say that i sure would recommend him to all my family and friends .

I hit my big toe last night and the nail raised to a 45 degree angle. They made an appointment for…read moreme and had the nail removed the same morning I called. They used a cold spray before numbing my toe. (I hate needles.) After it was numbed there was no pain at all. The doctor and nurse made me feel like they had known me for years and we were good friends. Any more foot problems, I will be back.

This review is specific to the location in Indian Land next to Harris Teeter. I am so so so…read moredisappointed in this visit and with the doctor. I have never had this bad of an experience with a professional doctors office. First, I had an appoint at 8:45 AM. I was not taken to the room for x-rays until 9:35 or maybe later. Waited another 10-15 minutes for the doctor to basically tell me NOTHING. He asked me really no questions. If I had not asked some questions...he would of basically said nothing. He offered me no information on my issue other than I have bunions. I already knew that. I had to ask are they bad enough to go through a surgical procedure. He simply shrugged as said...do they bother you or cause you pain. Well, no not all the time. If I walk a lot like at an amusement park or weekend shopping spree...yes they hurt. But they are also inconvenient as I cannot wear nice shoes or heals. How about tell me...."This is my opinion of the severity of your bunions. This is the process of correcting them. This is how long it will take to recover. I will have the front desk write up an estimate for you and/or submit to your insurance to see what they will cover. " But this NOT what occurred. When I asked the cost...he had no clue. He said insurance doesn't pay unless they hurt you...UMMMMM...yes they hurt. Plus he said that he had no idea what the cost of the actual surgical center would be as they bill separately. Ummm...UGH....hasn't your office done this before? If so there should be a general idea of cost for both parties. I basically felt he just wanted to come in look at my feet and x-ray and collected the $80 co-pay and send me on my way. So if that wasn't bad enough...another little annoyance that occurred...was the one of the office personal peaked in on my consultation when I already have been waiting over an hour for MY appointment to tell the doctor that whoever she was talking to would not look something up for her. I think she wanted him to come to the front desk at that moment and talk to this person on the phone. Luckily he told her he would be with her shortly...but REALLY...he is with a patient. That can wait until he is done seeing me. I really would NOT recommend this office or doctor. I want someone who can offer up something. At the very least an estimate for the procedure that is obvious I should have done.

Back again. They have a new location (since my last visit anyway). It's still as pleasant as…read morebefore. Even though I don't want to have to get a cortisone shot regularly, it's my "favorite" medical facility to go to. I don't dread visits here like I may at some other medical offices. Dr Glaser is super nice and doesn't rush with you. I don't feel like just a number or that I am being pushed out the door.

I am submitting this review regarding my recent service experience with Ryan Foot and Ankle,…read morespecifically related to office and billing processes. In April 2025, I visited the Ballantyne office to purchase a new set of orthotic inserts. This was my second purchase from this practice, with my first pair obtained more than four years earlier. My clinical experience was excellent. Dr. Glaser provided outstanding care, and I have no concerns regarding the medical treatment received. The issue relates solely to billing and administrative handling. I chose to pay for the orthotics out of pocket rather than submit through insurance. I made two payments: an initial deposit and a final payment at the time I picked up the inserts. In June, I received a bill indicating a balance of $585. The statement showed three-line items: two billed to insurance and one reflecting my self-payment. After reviewing the statement with the billing company, I was informed that the charges were coded incorrectly and required correction by the office staff. I contacted the office twice to explain the issue. After the first call, I believed it had been resolved; however, I received another bill. I called again and reviewed the charges line by line. On July 12, 2025, I received a voicemail from April (which I still have) confirming that I did not owe any balance. She apologized for the lack of progress, stated that the billing manager was addressing the issue, and confirmed that all outgoing statements would be stopped. Based on this communication, I believed the matter was resolved. On December 10, 2025, I received a notice indicating the account had been sent to collections. I visited the office during normal business hours, but the staff was unavailable due to doctors being in surgery. Subsequent phone calls on December 18, January 13 and January 16 resulted in incorrect extensions, redirection to another location that could not assist, and missed opportunities to resolve the issue. I did speak with a staff member named Cristina, who was polite and attempted to help but was unable to resolve the matter. I also contacted the collections agency multiple times. They reached out to the office, and I was later informed by Jamie that there was no record indicating the issue had been resolved. This billing issue has been ongoing since June 2025. Despite multiple phone calls and an in-person visit, the error has not been corrected, and I have not received follow-up communication confirming resolution. My concern is not with the quality of medical care, which was excellent, but with the administrative and billing processes that led to an unresolved error and an account being incorrectly sent to collections.

I love how Dr Santiago is. Je explains everything and understands his patients. I had an operation…read moreon my bunion in 2021 and ket ne tell you I feel new. Ive had a few minor incidents with hurting my toe nails and he has seen ne and helped alot. He explains things so well. Truly a Dr people need. The office is always very well maintained and the staff is pretty nice.

Dr. Santiago has been my doctor until he retired. I received excellent care from him, but after his…read moreretirement, everything has fallen apart. It used to be that I was seen within 10 to 15 minutes of my appointment, but now, with Dr. Wiley, it is over an hour to 90 minutes. My new shoes were returned to me within 2- 3 weeks, but today is 106 days since ordering, and the office manager refuses to return my calls - seven in the last seven business days. I always get someone off-site who says the office manager will return my call promptly, but that has yet to happen. If this type of service continues, I will be seeking another doctor and practice.

They have good doctors and surgeons. Office staff is not competent overall. Been waiting weeks for…read moreMRI order. They keep telling me they sent it but imaging center says they did not. Imaging center said they have this problem with Ortho all the time. Told me to physically go over there and get a hard copy and take it to imaging! Your pain doesn't matter. Your wait doesn't matter. Went over and was told they only give the order on Mondays! What? That's crazy. Someone better wake up and fix these problems - there are other alternatives!!!

Extremely rude receptionist!!! There is absolutely no excuse for someone who greets you to be rude…read morewhen you ask a question.