I went in and they took a million pictures of my eyes and I waited to see a Doctor in this room for like 25 minutes. He walked in and did a 50 yard dash. He Sid there was nothing wrong with my golden flashes and stayed 5 minutes and left. I think he could've had a better bedside manner and spent time explaining why I was having flashes. The employees were all very nice but I felt like I was in an eye factory. I guess I'm spoiled because I receive such excellent care at Wake Med and my doctor spends a great deal of time with me. read more

SUPER EFFICIENT My visit to NC Retina Associates was THE MOST organized and professional medical appointment of my life! Everything ran smoothly and every staff person with whom I interacted was personable and informative. I was able to have a laser procedure the same day; without having to make a separate appointment months out as is usually the case with other providers. I HIGHLY recommend this practice and especially Dr. Thordsen. Para mis amigos latinos, el médico habla español! read more

Positives: 1) They answer phones; 2) Fairly polite office staff; Negatives: 1) They accept patients only by a referral of an ophthalmologist, which means in my case (PVD with massive floaters obscuring vision + what they call a shower of floaters, hence - the need to rule out retinal tear/detachment fairly urgently), I would need to either try to get an urgent/walk-in appointment with a regular ophthalmology practice (good luck with that, while the time is ticking!) or go to Duke ER (several other local ERs that I called do not have an on-call ophthalmologist). 2) Some reviewers had posted positive experiences with this practice's ophthalmologists, but I was not able (and I don't believe I have time) to see it (no pun intended) myself. 3) I have medical education, so I know what I (most likely) have, what to look for, whether or not I have time to wait, how the system works, and the "work-arounds;" I cannot imagine how difficult it may be for folks without medical education to navigate "the system"/get needed medical care nowadays. 4) The bottom line: it is probably not worth it wasting time and calling them in an emergent or urgent situation, unless you are an established patient of theirs. read more

So, I went for my annual eye exam at my optometrist to see if my RX changed, and she gave me some pretty bad news: she saw that I may have macular degeneration. GULP! She recommended NC Retina to me as an option to go and get the diagnosis verified. She gave me a referral and sent me on my way. Firstly...making an appointment with this group was harder than getting a bill passed in Congress. I called, I emailed, called again, had my doctor fax info (that they claim they never received) until I told them what it was I do for a living. I am a medical fraud analyst. Go ahead...keep playing! Finally got an appointment. I show up and am happy to see the precautions being taken...yet not enforced. I don't know if its because most of the patients are elderly but NONE of them seemed capable of reading all of the notes on the door. Before I start on my treatment I want to pause and wish I could remember names. The nurse (PA?) that did my intake was the ONLY one in that office that seemed to care about the patient needs. He was kind, patient and fully explained what was going on. I'd give just him 5 stars. The rest of the staff? Maybe 2 stars. The lady that took the scans of my eyes was the single most unfriendly person I have ever run across in the medical field. She didn't explain anything just tole me where to sit. She even got annoyed when I flinched at the sharp light! Helooooo, I'm human! When I finally saw the doctor he was rushed. Like he couldnt spare 5 min for a friendly hi how are you. They couldn't get his eye machine to work which was a little weird since I wasn't the first patient. While in the waiting room, there was no monitoring on how many patients were there to keep distancing. The receptionist was over-tasked with getting everyone's billing right. It was a trainwreck of a 90 min appointment. I have yet to find an ophthalmologists office than runs smoothly though. Sigh A girl (with bad eyes) can dream right? read more

Went in for full retina exam and staff was professional, knowledgeable, and friendly. Dr Bennett was phenomenal and explained things thoroughly. Facility was very clean and I would definitely return. HIGHLY RECOMMEND this office!!! read more

My Dad had extensive work performed here. Highlights: a) Dr. Thordsen is one of a kind terrific. b) The team is consistently friendly. c) The facility is clean. d) They have a good system of staging areas between procedures. e) Very helpful information to better understand the road ahead. f) Good location not far from 540. g) Close to a few restaurants (helpful if you're traveling from the coast or mountains). I say this, because when we were in the waiting area, there literally were people explaining they had come all the way from Cape Hatteras, and Asheville to see Dr. Thordsen. read more

Dr. Thordsen is awesome. My retina detached and I was totally freaked out about it. He calmed me down, came into the office on both Saturday and Sunday just to check on me and then performed a successful surgery. Since then the post-op care has been tremendous. I feel fortunate I ended up with him as my surgeon. read more