Regarding Doctor Terry Kim: First visit I was left in a room for 45 minutes before Doctor Kim came…read morein. He said they were short staffed and didn't apologize for keeping me waiting. Second visit, I walked out two hours after my appointment time. Here's the thing. They know they're short staffed but they book patients anyway. Dr. Kim is maximizing his practice's revenue at his patients' expense. My scathing review could have been ameliorated had someone bothered to manage my expectations. How about communicating timelines to patients? Dr. Kim's speciality seems to be patients with nothing better to do than wonder if he ever came to work that day. We all deserve better.

The worst place to go. Please avoid if u can or be prepared for at least 2 hour wait followed by…read moresub par care. Not even worth the specialist copay They just pile up patients for just 5-10 of dr visit which is really subpar. Optometrist can do better job at Costco

Service: Front-5, Staff-5, Doc-5 Lobby: 5…read moreParking: 5 Date/Time: 3/10/2026 Doc: Dr. Melissa Ogden Going on 6 years with Brier Creek Vision Care and they just get better every visit. After Nakagawara left, I was paired up with Dr. Durham and then Dr. Ogden who is really good and thorough! She explains everything and waits around for questions like you're the only patient she has. If she finds something in your eye that doesn't sit well with her, she makes sure she's satisfied it's safe before she sends you on your way. The staff are all so friendly and helpful. The front desk, intake and even checkout, all seem happy to see you! Their communication vehicles include not just call in but also texting and email. The texting option works well even with scheduling an appointment. You really can't go wrong trying them out! If you're paired with someone that the personality doesn't fit, ask to see someone else next time. They really do a great job getting you comfortable. Highly recommended!

Get rid if the " new patient package" that it appears one HAS to complete before deigning to…read morearrange for an appointment. The Personal details required far exceed that needed for a straightforward eye examination and testing. There is NO need for one to supply detailed medical Information on family when it is only ONE person requesting a simple eye test and is considered very intrusive. If for reasons found at a later date then, and only then, would one need to provide further , very personal , medical Data and information ,

Dr. Chung is an amazing doctor, I have been going here for many years now. Unfortunately I will…read morehave to say that the staff hasn't been the most helpful or supportive, especially in the most recent years, but I hate to give this office a bad review because the doctors have been great once you get to actually see them . I'm sure the staff is overwhelmed with all the things. But nothing a little give and take of Jesus grace can't fix.

The new private investment version of RaleighOp appears more interested in profits than people…read more The check-in was quite stressful with the associate insisting that I pay the copay even though my insurance and my account credit would cover it. I had to speak to the head check-in associate to get it resolved. Then I had to read, print my name, sign, and date 8 or 9 forms which I understand I will have to do each year. Then the associates who prepared me for the doctor did not seem to be as qualified as the previous ones. I did see the doctor but only an hour late. Fortunately, the doctors are still outstanding. The associate who stayed past 5 o'clock to help me at checkout and schedule my next appointment was a bright spot. She called me back the next day with the appointment information. Even the information sheet that I was given on how to access my account on the new system was bogus. And the software for submitting a review does not work. Previously RaleighOp was a 5 star plus.

My husband had an emergency and we met up with the on call optometrist from the Garner office, Dr…read more Misko (actually met up with her at the Brier Creek office). She was wonderful! Unfortunately, the eye situation was serious, but she referred us to an ophthalmologist and we were seen the next day! Dr Misko was very knowledgeable and we will always be grateful to her. Probably saved my husband's sight because she urged him to come in right away! You can go to this link to find out more about her as well as the Garner location where she normally works: http://www.eyecareassociatesnc.com/bio/dr-melissa-misko Our Regular optometrist Dr Lopez is also great and she is in the Cary office on Walnut Street between Harris Teeter and Walmart. You can't go wrong with either if these great doctors! See my review of Dr Denney at NC Retina Associates, the ophthalmologist who did the laser surgery.

Very satisfied with BJ's assistance in acquiring glasses from the Optical services. Hunter Reap was…read moreprofessional, knowledgeable and helpful in selecting the right glasses. Thank you.

Was unsure about how my first time at BJs Optical was going to work out…read more The bad first: they don't seem to do a good job answering the phone. However, had an awesome walk-in experience! Ronnie Johnson, who helped me was phenomenal. She educated me about my choices, patiently answered my questions, and then helped validate my final choice. I've received several compliments about my new glasses. BJs had a great frame selection, along with excellent prices/discounts (important to me since I wasn't going to use insurance). Ronnie went over and above; what an outstanding experience mostly thanks to her! She works certain days of the week; look for her; you'll be thrilled you did.

I've been going to the Duke Eye Center for years, and have a great ophthalmologist there! The…read moreArringdon location is close to home, which is great when driving home after my eyes have been dilated.

Providing excellent eye care to a family member. Spacious outer area lobby - adequate seating in…read morethe clinic area. Very detailed assessment of the eyes - using various equipment to see the eyes and the entire orbit. Pleasant & professional team members. There are different rooms with different machines to assess the eyes and a smaller waiting area to wait for med to work for dilation of the eyes and waiting for the Dr. The Dr is always considerate caring and professional.

The Durant Rd office seems very disorganized. I waited 45 minutes and would still be waiting had I…read morenot gone to the desk and asked about how much longer was the wait. They still were uncertain as to when I would go back. They offered to make me another appointment that was said to be in 3 months. I left the office without waiting any longer. I don't know about their medical ability but, won't go back.

This is the second time I have scheduled and appt with Dr Whittingham that she cancelled at the…read morelast minute. I am having to adjust both this week as well as next week. I really like her, but I will be looking for a new eye dr

Dear Dr. Whittington, I am so sorry to have to say goodbye…read moreto you. I have enjoyed our 12 year patient/doctor relationship, knowing if there was ever any issue with my eyes, I could trust you. Unfortunately, I was so very dissatisfied with the lack of compassion today that I feel that I can no longer be a patient at My Eye Dr. I am also withdrawing my daughter as a patient.  I had tried to schedule my 95 year old wheelchair bound grandmother to see you, but we could not make the dates/times match up. So, when an apt became available for Saturday afternoon at 1:20pm I agree to see a colleague of yours. I assumed we would have similar excellence customer service, but this was not the case. You can imagine my shock, when we arrived 13 minutes late to the appointment (my watch said 12) and we were told that there was only a 10 minute grace period and since we were outside that time we would have to reschedule.  As my grandmother is in a wheelchair, it is quite difficult to transport her, so it was very disappointing to be told that 3 minutes would force us to have to reschedule.  There was unexpected traffic that kept us from turning into the parking lot, which delayed us the additional time, but the front desk associate did not show any understanding or compassion for our situation and did not call a manager to see if anything could be done or even the doctor, just told me that we would have to reschedule. She then showed a general disdain when I informed her that I would be canceling my future appointments well as my daughter's appointment.  Clearly she did not care, nor did the manager when I eventually asked to speak with him, about customer service and good patient relationships. I am very sad to have to lose you as my eye doctor as I trusted you and your company with my eye care and the eye care of those that I love. I expected compassion towards people and situations, but I can not support a business that treats its patients this way.