Dr Palo and his entire staff are phenomenal. They go above and beyond everytime I come in and I really appreciate it. Especially as I'm new to contacts and had a lot of questions. They took ample time with me and genuinely helped out with everything that came up. As long as I'm in Raleigh I would never consider going anywhere else! read more

Your service was inadequate, As A customer I found that a product was priced higher than in other optical stores. Whether this was ignorance or a faulty staff, your staff has a lot of work ahead. I feel you are neglecting your customers, I trust this is not the way that your company wishes to conduct business with a valued customer. Your needs to take all the necessary measures to make sure that bad service does not become a habit, when you know better, do better read more

Dr. Palo and his staff are the absolute best. They are all very friendly and will do anything to make your visit with them a pleasure. They have a wide variety of fashionable eyewear for the whole family. To be honest, Dr. Palo was my doctor when I lived in Pennsylvania. When I told him we were moving to N.C. he said he was originally from here and was returning. I live 2 hours away from his office but that's where my husband and I go. Dr. Palo is the nicest, most knowledgeable doctor and has all the latest fancy equipment to properly diagnose your problem. Don't move again Dr. Palo, please !! Very highly recommend this office !!!!!! read more

Dr. Palo and his team are great. Dr. Palo is kind, patient, and takes the time to explain. The opticians are so good and I've loved the glasses they've made for me. Great practice! read more

Decent exam and interaction with eye Dr but poor office experience. Limited selection of glasses; glasses and contacts are way overpriced (ex. $71/box contacts vs Costco at $42/box and price matching is like pulling teeth). Have had to call back repeatedly for receipt, Rx info, rebate slip, which were all overlooked in my pick-up. Glasses were never fitted, just given in a bag and sent on m way. Glasses took 3 weeks, were $400+ out of pocket with insurance. Receipt an addtl 2+ weeks. Lack of follow through and customer service - I've never had such a difficult purchase experience in my 20+ yrs of annual exams/eye purchases. read more

The eye exams and care I receive is top notch. The glasses they carry are great. I've been super happy with my service and have continued to come back year after year. read more

Visited for a regular exam and contact fitting. The doctor and all staff were friendly and inviting. Were able to get contacts for me super quick; just in time for my vacation. They just earned 3 new customers. read more

Awesome doctor! Dr. Morgan was very friendly and thorough. Nice atmosphere and good selection of lenses.

I moved to Raleigh a little while ago and have been searching for a whole list of new doctors. I came across The Eye Institute and Dr. Palo and decided to give them a try since they're close to work and had good reviews. All of the positive reviews are absolutely true! I had an amazing experience and 100% recommend Dr. Palo to anyone. The staff were friendly, the office is clean, and they have all the latest technology. Dr. Palo was so extremely friendly, took his time, and answered all my questions. Plus, they had contacts in my (very strong) prescription in-stock, so I didn't have to wait weeks for new contacts! If you're looking for a new eye doctor, this is the place to go. read more

Updated review dr Palo is amazing it's the people he has working for him in his office environment that turn this place into the eye institute from hell. Called to get some general questions answered today. Was greeted by the same rude receptionist who speaks over customers. Get rid of her already. read more

EPIC FAIL !! A few weeks back, my wife got some debris in her eye while doing yard work. After a couple days, it was apparent that my wife needed to get her eye checked because the irritation wasn't going away. I recommended The Eye Institute to her based on my previous good experience with Dr. Palo. Two weeks ago she had a virtual appointment with Dr. Morgan who prescribed her an antibiotic and drops. Still experiencing some irritation, she made an in-person appointment with Dr. Morgan for today which went south very quickly! After a very lengthy covid preventive check in process, we sat down to wait for Dr. Morgan to call her in. A short time later, we are approached by the receptionist who stated that "their particular facility (Colonnade Center) was not a part of our insurance companies network, but their other Raleigh location was". What? Aren't all three of your offices under the same ownership? Before my wife's virtual appointment two weeks ago she gave you her insurance info and there was no problem then or when I had my appointment months ago? If there was an issue, do you think maybe my wife could have been notified PRIOR to her appointment today? Upon hearing this, we immediately called our insurance company and after a lengthy hold it was determined that our insurance DID cover her previous medical eye exam and the one scheduled for today! Relieved to hear this, we then went back up to the receptionist to let her know but unfortunately we lost our appointment for today. WHAT!!?? The receptionist then indignantly told us that we'd have to reschedule again! Let me get this straight ... after my wife lost 2 hours of work getting off early to make her appointment, then driving 25 minutes across town and then being on the phone for over 30 minutes with our insurance company trying to resolve a "problem" that didn't really exist if your staff would have been more proactive in thoroughly verifying our coverage, you don't have the decency to fit us in again??!! Needless to say, my wife is still in pain and we now have to start looking for a new eye doctor quickly ... THANKS EYE INSTITUTE!! read more

I found Dr. Palo and The Eye Institute when I suffered an eye emergency and did not want to drive across town to my current provider. Dr. Palo and team were all so very professional and kind and explained everything in terms that were very understandable. He used the latest technology during my exams in diagnosing and treating my eye. Now that I am on the mend, I made an appointment for my annual eye exam and have made the decision to stick with Dr. Palo for my eyes going forward. My Optometrist of 27 years retired a couple of years ago. I tried a couple of other places, but none could compare to the what The Eye Institute has to offer. I highly recommend The Eye Institute, Dr. Palo, Heather and Tiffany will all take great care of you! read more

I have seen countless eye doctors over the years. My appointment with Dr Palo was by far the most informative and thorough eye exam I have ever had. With my new prescription and glasses, my vision is better than it has been in years. The staff is very friendly and patient and recommended a flattering frame. I couldn't be happier. Great experience. read more

Dr. Palo always takes fantastic care of me and my eyes. Every time I call the office the staff are incredibly friendly and helpful. MUCH better experience than with any other eye doctor I have ever seen. Great selection of unique frames and sunglasses too. read more

Love the eye institute. Dr. Palo is very patient and really cares about getting you the right prescription. I have a challenging prescription and he never makes you feel like you are difficult. The office staff is always very professional and pleasant too. read more

Dr. Adam Palo and his staff are fantastic! It was almost like hanging out with a friend during our appointment-he was so personable & friendly & laid back! My two children saw him & he was so patient with them, including their toddler brother who wasn't being seen, and answered all their millions of questions about all he does, his tools etc. He explained the procedures to them prior to doing anything in a developmentally appropriate manner so they could completely understand what he was doing. He took his time and was so very kind! It was my daughters first ever eye appointment & he calmed her nerves & she's since told everybody at her preschool about her visit. My spouse & I have appointments with him coming up and I'm positive we will have the same through experience! An easy breeze with our insurance & the fact that they reuse the patient intake sheets to not waste paper was a huge perk in my book! Also a beer for mom or dad during an appointment doesn't hurt either! I can not recommend this office more highly!!!!! read more

Excellent service, doctor and front desk staff. Also excellent and very stylish selection of eyewear for the entire family. I highly recommend! read more