The customer service here is unacceptable. The staff are extremely rude and unwelcoming. I walked in, greeted them politely, and was met with nothing but blank stares--like I was inconveniencing them by simply speaking. If you're working in a customer-facing role, basic communication isn't optional. This place clearly doesn't value its customers at all. read more

The customer service in this location is terrible. When a customer enters the store BEFORE 5 o'clock, the employees should help those people. Not tell customers that they will not be helped because it turns 5 o'clock when you're inside the store. The owner of this store should do a better job training the employees on customer service. read more

All of the workers are so rude and hate their job. It's almost comical how rude they are to everyone that comes in the door. I've never experienced any business that's consistently so terrible with customer service. Unfortunately, since Amazon fresh closed, this is the main spot to do Amazon returns. Such a bummer. Go anyway else if you can! read more

This place makes me so effing angry. I'm a business owner and I've been coming here for years and they never have enough support, showed up today with a long line to get something notarized and of course they're not ready and understaffed and notary is not even here. Sold my UPS stock this am. I'm done with these guys and recommend anyone considering coming here instead head to Fedex. read more

There is one particular employee that seems to not enjoy his job there. He does not welcome you, does not say thank you , hardly says a word to you unless he has to. Try to be a little friendlier and if you dislike your job that much, find something to do that you enjoy. read more

Cole was extremely kind and helpful with an elderly gentleman. Cole showed so much patience and took the time to explain throughly to him and ensured the man was always comfortable. I appreciated seeing how kind Cole was to him. read more

Cole was awesome! Very professional and efficient. He got me in and out when doing Live Scan for a new job. Top tier customer service!

The cleanest most well taken care of UPS I've visited. I go out of my way to go to this location instead of the one closest to my home. Most of the employees are kind and handle transactions quickly. I had a good experience with a confusing Amazon return and Jacob helped me out and kindly and respectfully explained to me the issue and offered several solutions on how to proceed. Parking can get a little rough during busy times but the service is worth it. read more

Wow that staff here was so efficient and helpful. Very please with the quality of service. I printed out some documents and they made sure everything was correct and took their time to make sure my order was complete as requested. read more

Came here two days a row to ship some stuff out and both times has great customer service! Even though the store is called UPS, they ship USPS as well which I was happy to find out! I had to ship a document out and USPS was definitely the cheaper route so I'm glad that offered that option. read more

Got documents notarized and shipped very efficiently, polite staff was helped by Ricky and Tyler

I had a choice of the USPS, Aim Mail Center or UPS to ship a large heavy box. I needed it yo get to it's destination ASAP. I chose UPS based on location and previous interactions. The UPS Associate, Kristen, was respectful and professional. The box was able to be shipped overnight at a reasonable rate. Go see the folks at UPS on Antonio Pkwy in Ladera Ranch! read more

The best UPS store I've been to! Employees are eager to assist you and are happy to. Excellent service, and its tidy! Most UPS locations are messy, and this one, although full of boxes, very organized. read more

This ups store is always efficient, well staffed and very professional. I've used their services to drop off Amazon returns, notary services and finger prints. Thank you ups Ladera you guys make everything easy. read more

The team at this UPS store is always so kind and helpful! I am here at least two times a week with Amazon returns and they are always smiling, even when the line is out the door. Thanks for always being positive, even in a sometimes thankless role. read more

Love our local UPS store! They are quick, considerate and fun to work with! Highly recommend them for notary services as well.

I love this location! Their online services are great and the employees are so wonderful and helpful especially Will and Ricky.

I always receive great service at this UPS location. The employees are friendly and helpful.

Thought I should give a shout out to Andrew for all his assistance today, he was awesome! He had wonderful customer service and I can't thank him enough. read more

I live in Ladera Ranch and I frequent this UPS store for Amazon returns and other mailing needs. They are all so friendly, helpful and patient. Today I went in to do some returns and I lost track of an item that I needed to return for a second and the team in there quickly started searching for it and it turns out it was in the counter. It got to a point where the employees were looking in the trash for me and it was without complaint. Nick was helping me with my returns and he was so friendly and made sure my packages were securely taped. He did everything with a smile and kindness. I highly recommend going in here for your UPS needs. Sending positive vibes for the holidays to the team here! read more

This location is amazing!!!! The staff is lovely, kind, attentive and hardworking. I truly enjoy going in. They are so fast and efficient. The belliwelli team loves them!!! We have been going here since we started our biz! They have helped sooooo much! read more

Kristen and her team are fantastic. Definitely the best shipping location around Ladera Ranch. read more

I've had a PO Box at this UPS store for over 6 years now and have seen positive changes over the years. There are moments when the store gets busy and you have to wait a while, but overall the staff seems to have their jobs down pat. I also use the UPS store to mail packages and always get a better value than if I had used USPS with my packages arriving early. read more

I use this location for both business and personal needs and everyone that works here is very helpful and friendly. Kristen goes above and beyond to assist with everything & knows her customers by name. She makes it a pleasure to do business here ! read more

Best UPS Store and customer service, with extended hours to stay open later (even open on Sundays)! This helps so much for people who work and don't have flexible work hours. Kristen and staff are so competent. Highly recommend does UPS location. read more

This location is the best! They always offer excellent customer service and a friendly smile! I'm in there about 3 times a month and even when they're unable to offer a service they attend to help by recommending other businesses which could possibly assist! A+ on all fronts and the place is always clean too. read more

I have never left a bad review. But this experience warrants a review and hopefully a conversation with the owner Bardia about the management of your store. I've never been treated worse as a customer (let alone a human being) in my entire life! I left my interaction in complete and utter shock. Felt like I was living through a YouTube video of terrible costumer service that you can't even believe is real. But this was! I would NEVER recommend doing business here. I immediately left and went to staples. Not only did they get my order correct, it was half the price, and I was treated as a human. (I also gave them the EXACT file I gave UPS that they said they couldn't print in the correct way). Staples did it just fine. Bardia, I'd be happy to provide more details because this was the worst costumer experience I've legitimately ever had and I hope there can be improvement. read more

Great customer service.. very efficient and knowledgeable people. Always helpful and professional. They are all a credit to UPS.

This UPS store has a great staff. They pay attention to detail, and take very good care of their customers! They are friendly and make you feel that they care about servicing you quickly. They thank you for waiting in line when there is a rush, and make everyone feel they care about your time. There is a notary or two available, shredding and of course every kind of shipping service and supplies! Great Birthday Cards and more! Great location, give them a try! read more

Hands down the best UPS Store! Even during the crazy Christmas rush Kristen and April keep and smile on their face and provide the best cus service read more

I usually have a good experience here since I have been in Ladera for almost 20 years now. But not today. Is this place under new management? Today my husband and I made an appointment on their website for notary services. He was told there was no one available. Huh!?! Not acceptable. We had today to get these important docs notarized and shipped out. Instead we scrambled to find a notary and then a place we felt comfortable shipping with since this UPS store lost our trust. Sad we have to go out of the community for services and wonder why businesses don't last here..... read more

First of all, if there was an option to have more stars than five, I would definitely choose the highest number. The UPS store in Ladera Ranch is top notch. I have been there multiple times to ship items to numerous places and every time, their customer service is awesome! A special shout out to Truc and his manager, Kristen! They take special care ensuring that my items are wrapped and protected and they will go out of their way to make sure the shipping prices aren't unreasonable. They are so honest and I appreciate that. Great job!! read more

I have been going to the Ladera Ranch UPS store for many years. I've always had very good help there but in the last year or so there is a attendant that is absolutely amazing. Her name is Kristen and she is always helpful sweet, cheerful and willing to go out of her way to make my life easier. As you get older things seem to be a little more confusing and she takes that confusion out of your day. I think in this world, so many people are angry and dissatisfied and I think we need to take a little time to complement the people like Kristen. Thank you Kristen for always being there for me. read more

HANDS DOWN THE FRIENDLIEST UPS STORE IN OC! So helpful, and the nicest Husband & Wife that run it! Thanks for such great service!

Fast, friendly service! This place has improved a lot over the past 6 months - new staff. Kristen is wonderful.

Best customer service Always greeted with a smile They are efficient fast and professional read more

Been using this location for our small business needs for 3 years now and they are the absolute BEST! Efficient, friendly, engaged, helpful and know their regulars. Kristen runs an awesome team and I love working with her! Even when there's a longer line, they always get me in and out quickly. Thanks for all your hard work!! read more

Kristen was super helpful in getting my items shipped for next day! She was so kind and will definitely continue going to this location for anything else I may need delivered in the future! read more

Always so kind, fast, and convenient. Ricky, thank you for always going the extra mile!

Stopped in today for some Amazon returns and mail a letter overnight. The service was fast and efficient. The location is organized and tidy. Kristen helped with the overnight options and was patient with my returns. Thanks!! read more