Always so helpful and clean by far my favorite UPS store. Even this morning, I stood outside for a second a couple minutes early and they opened the store for me when they saw me. read more

Small family run UPS. They very nice and professional. I must say one of the kindness UPS stores I have ever been in. Had tor return an Amazon package and get a document notarized. They knocked it out in less than 9mins despite having a packed customer line. They were not only efficient but customer friendly and professional to everyone. I will definitely make this my go to UPS store for all future needs. read more

Awesome service. Andy is the coolest dude ever. Needed a last minute poster and he went above and beyond.

This is the best UPS Store I've ever been to. Extremely kind, helpful, amazing staff. They genuinely care about wanting to help you. Very clean and organized inside. They ship things out promptly and I'm always happy with the services they've provided- from packaging to printing etc. 10/10 read more

Super friendly service! Highly recommended for your printing and shipping needs. They also have 24 hour service for specific printing needs.

I hardly ever write reviews, but when you come across a place that provides exceptional service it just seems warranted! This is by far the best UPS store that probably exists anywhere. It's exceptionally clean. The staff are so kind and helpful and they never make you feel like a pain even when you're bringing in 900 Amazon returns. Wish more businesses provided this kind of experience for their customers. You can tell they care and enjoy helping people. Thank you! read more

I have yet to find a cleaner, better-equipped, friendlier-staffed UPS store. Anywhere. I've shipped from this location (in a hurry for last pickup), I've sent returns to Amazon, and I've just perused at the capabilities for printing, etc. genuinely cannot say enough good things. I've never had a problem parking right up front, despite this being a busy center, and I have yet to see a line more than one person long. Great location! read more

HUGE THANK YOU to this amazing store for their prompt response in printing a Foam Board Poster for my son's 16th birthday!! Customer service was quick, personal, and incredibly kind! They turned it around for me in HOURS and the quality and value of the printing is AMAZING!! Kudos to this store for a FIVE STAR experience all around!! Thank you neighborhood UPS store; you're my hero! read more

Brought a really heavy package to ship. I'm glad this location has automatic sliding doors because that helped a lot. The worker was super nice and helped us. We were in and out of there quick. read more

Friendly staff and super efficient each time!! My go to for all shipping needs and Amazon returns.

I went to this location and ordered a sheet to be printed and laminated for $5 and some. The next day I ordered the same thing the next day and they charged $9 and some. What I don't understand how could price can change from one day to the next for a print and lamination. The same process. You have to email it to them and they print it and laminate it. And they did 6 of them which I didn't ask so they can charge me more so not cool and fair at all. It's good to be more mindful about your business. You definitely have lost my business to your location. I don't recommend this location at all. I am taking my business to FedEx. It's clear when you print so don't go to this location as they don't have a guideline on how much to charge customers. read more

This is the best UPS store I've ever been in. The staff is always friendly and professional and the store is very clean. I appreciate their attitude! read more

Great service and very helpful. I always get the best help from everyone who works there!

I had a big Amazon return that was a mess due to wrong items being sent and similar looking items that weren't labeled correctly from Amazon. Juan helped me sort everything out and, even came out to my car and helped me bring in one of my boxes. He was so patient and accommodating just an all over amazing experience. Thank you so much!!!! read more

Best UPS store I've ever been to. Clean and organized. Staff and manager are super accommodating.

5 stars for Andy and his outstanding customer service! Andy is the man! He has gone above and beyond for me on following up with an expedited package that seemed to be lost. He explained to me what the scanning process was and transited my package would arrive on time for my client. The times I've visited the store, I noticed that Andy makes the effort to greet regular customers by their names! Love that personal touch. Keep it up Andy! You and the rest of your staff are amazing! read more

Love love love this store and owners! I have been a customer here for years and utilize them for all of my business needs. The new owners since they took over a while ago have always been gracious and accommodating. I am always in and out quickly, treated with respect by all of the other employees and I am happy to do business here and ship all the things! read more

I think this has been under new management for a couple of years and it's a really great location. I've come in here for quick stuff like dropping off Amazon returns and also the shredding service but wouldn't hesitate to use it for other shipping needs should they arise. The staff is always friendly so it just feels like an errand, not a chore, to go there. read more

I love this location. I love the store and I love all the people that work here. Doesn't matter how busy or how slow it is when I walk in they always say hello and ask what kind of help I need and they are pretty darn funny and in a great mood, mostly I just drop off USPS packages so you think they would be annoyed by me but they are always super kind and take my packages right away and put them in the bin. Can't say enough about the guys at work here really excellent excellent service. !! definitely come here for all my supplies and when I need to ship UPS because they are the best! read more

What a friendly and helpful group of people! Whether I am here to bring an Amazon return or ship something, they are happy to help. This staff is consistently smiling and genuinely seems like they like their jobs! And I love that they have an automatic door - helpful when you're bringing in large packages. Thank you for great service! read more

This is the absolute BEST ups store I've ever been to. They are so friendly and never seem bothered when you need assistance. I've never had a negative interaction. I will go out of my way just to come to this UPS store. read more

Just moved to San Juan from Coto & i was spoiled with my previous UPS store that gladly handled my shipping needs. They had friendly, punctual and knowledgeable employees who were always welcoming and engaging. Truly enjoyable experience whenever I went in there. I can deal with just about anything but when employees are miserable and unfriendly, it encourages to me to write a review to warn people to stay away. This one gentleman was so Incredibly rude that he literally had a look of disgust and had zero interest in being there or helping me. I rarely have returns but ship out often for business. Sadly, even though this is the most convenient location for my shipping needs, I will not be going back. To the owner: replace your disgruntled employee(s) so your customers feel excited to come in knowing they'll be taken care of from people who actually are happy to be behind the counter. read more

Staff is very pleasant and always seem to be smiling. I do mailing and Amazon a couple times a week. Always a good experience!

I've called several times a day over the last few days to ask if they offer a particular service and nobody answers the phone . Ever. How busy can you be? This is poor customer service. I've called at different times of the day too and no answer. I shouldn't have to drive there to ask a question- FYI it's 2022 and we have phones now read more

Super fast service and super friendly! Definitely coming here again. Stopped by here since this on is open Sundays

Andy is always helpful. One of the best UPS stores with everyone always willing to help in any way.

Great store. Always a pleasure to visit. Everyone is so helpful and friendly regardless of how busy they are. Other businesses should take a lesson from these folks. read more

Just stopped by to resolve a delivery error that was mine. The three young people behind the counter, one young woman, and two young men, were so helpful, compassionate, and smart. Such improved service! I highly recommend the store. read more

I came here one about a year ago and didn't have the best experience. I came back today to ship out a few things and the person there, Jeff, was really nice and helpful. He said he just took over the business from the old owner and you can tell there is a much different vibe there now. This is my new go to UPS store! read more

I just wanted to take the time and say how happy I am that this UPS location now has new owners that are kind and helpful. Not everyone should be in the customer service line of work if they don't know how to be kind. I'm so glad that the RMV location has new owners!!!! read more

We ship weekly with this location and it's crazy busy. Yet the guys are efficient, work hard and help me with large packages I can't lift. Maybe those seeking a hug should smile and way "Thank You"! BTW...During Christmas especially 2020...all shippers (UPS, FED-EX, DHL and USPS) were overwhelmed by lack of drivers and weather! Also UPS and Fed-Ex prioritize shipping the vaccines. read more

Best ups store in the area. Always organized. Fast service. Smart and friendly staff. Impeccable management who is always there. If you need anything this is the place to go! read more

Terrible service at this location with rude employees. Don't waste your time and go to The Ladera location.

HANDS DOWN THE FRIENDLIEST UPS STORE IN OC! So helpful, and the nicest Husband & Wife that run it! Thanks for such great service!

always happy to help on my returns. very easy to work with. this is my go to place for any mailing.

Great location clean store however the young men that work there need customer service training very curt and seem annoyed to have to help you. read more

I ship many large 50lb packages weekly here. The employees are always helpful and my packages always arrive I've never had a package go missing. The employees and store always get the job done. Highly reccomend read more

Thank you for your response? If you advertise passport application support and usual and customary practice is to carry passport application forms in the store your customers will expect passport application forms in the store If you "run out" i.e. someone dropped the proverbial ball as your employee claims it's not a big deal, just print out the form. Since you nickel and dime your customers and then leave a rather unpleasant response to the reviews we are "not required" to shop at this store. #notrequired read more

The owners of this store are wonderful people. They're kind enough to let me know when I have mail and are always very friendly. Outstanding! Five stars from me! read more

I know it's really hard post pandemic to find good workers but I waited outside for almost 9 minutes for the store to open, a very sloppy employee that had there for lack of a better word butt crack showing! He Was very rude when there was an issue with the return instead of being helpful and trying to help walk me through it he was rude and basically said there was a line behind me and I would have to figure it out on my own, I did not appreciate that since he is the one who knows how this stuff works obviously he should've been the one to help. It's very discerning in this neighborhood to have someone so rude working on a customer service environment.... Disappointing to say the least read more