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    The UPS Store

    3.2 (37 reviews)
    Open 8:00 am - 6:30 pm
    Updated 1 week ago

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    Reviews With Photos

    Rudy P.

    Shout out to this UPS store in Mission Viejo, for being open late I had to get something out urgently and the young man Zane was open and help me right before closing at 6:30 Thanks Zane

    Nicole is amazing and Jessie is a great addition. Clean, well run, quick organized.
    Elida T.

    Highly recommend! 10 stars. I frequent this UPS Store often and I love UPS stores always clean and professional. This one is a credit to their brand. Juan runs it with a great balance of neighborhood feel and top service. Nicole is always holding the forte down and I've found her very efficient, organized, friendly, knowledgeable and seems to anticipate client needs...a rare talent. Jessie is a great new addition to the branch as well. I've never had a package lost or piece of mail that they handle vs USPS

    Jenna W.

    In theory this location opens at 8am. However I have been sitting in the parking lot waiting to drop off a package and no one has arrived to open the store as of 8:20am. I've since watched 3 customers walk up, try the door, check the hours, and then get back in their cars and leave. It's insane. There is a help wanted sign in the window but if you are gonna be more than 15 minutes late opening then you should just change your hours. That's just absurd. I understand we are in a pandemic and everyone is doing the best they can but based on the reviews for this location, I have a feeling this is just common practice.

    Danielle G.

    They closed 20 mins early. I knocked on the locked door and they just put their hands up like they were questioning what I was trying to do. You must not understand or care about your working customers who are busy and have to to travel from work to attempt to run errands. I'll go to fedex next time.

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    2 months ago

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    1 month ago

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    15 days ago

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    7 months ago

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    1 year ago

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    3 years ago

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    10 months ago

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    4 years ago

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    3 years ago

    easy to send and receive UPS - this is the place. Very reliable and takes any size package necessary.

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    2 years ago

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    2 years ago

    Doesn't open at 8am like it says on the door. I would come after 8:30am or go to the location on crown valley where the staff opens on time.

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    6 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    6 years ago

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    4 years ago

    The w girl working here is super dry and rude. Never greets never says you're welcome. Should be replaced or trained on how to be pleasant!

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    7 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    12 years ago

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    10 years ago

    The sweet man running the front literally made me faxing paperwork so easy! Love nice people. Come support this UPS store. They are great.

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    7 years ago

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    8 years ago

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    10 years ago

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    8 years ago

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    Thank you for the review we appreciate your business!!

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    9 years ago

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    11 years ago

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    10 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I came in 10 minutes before closing with 5 boxes of Amazon returns and Zane was absolutely wonderful!!

    Mentioned in 3 reviews

    Read more highlights

    A 1 Mail

    A 1 Mail

    3.8
    (75 reviews)

    Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

    Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

    The UPS Store - shipping_centers - Updated June 2026

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