I am not going to say anything. I'm simply going to post the conversation me and the owner had after I ask him to rectify what I saw as a bad job,. These are his and my word back and forth through text last night ( my initial one to the last one he sent this Sunday afternoon). U be the judge of the professionalism.
Me: Mr. Walker: This is Chebrah. I am the lady in McDonough. I've returned home since u did the carpets and they look and feel horrible. A lot of it was still wet and I had to use my bath towels to get water up. The pArts that are dry don't look clean and the carpet itself feels horrible rough like soap is still In it. I've had a neighbor come over to confirm my findings and just wanted you to know. I am not pleased. Please call me in the morning for resolution or any suggestions you can make. Good night.
Mr. Walker Neat and Clean: Wow! In all the years I've been doing this kind of work I've never heard such a thing. I am completely offended. I assure the method of cleaning used has garnered high approval rating across the board for quite some time. Carpet cleaning is very simple. Either a stain comes out or it doesn't. Either way the carpet was cleaned with a hot water extraction. As a service provider that is all I can offer.
Me: I offer you to come take a look for yourself . I've now had 2 neighbors and 2 family members come check this out before sending you this reply. You are welcome to come by and see for yourself because I assure u I wouldn't make any of this up. Well, thank you for replying and no offense was meant to be taken I just wanted resolution since I trusted a "brother" to the job. Take care and thank you again.
Mr. Walker,
Neat and Clean: I am offended once again. You trusted a brother to the job! Lady I have a contract for 6 Kinder Care daycares 10 Kroger stores & I service tons of customers throughout Metro Atlanta. The brother you entrusted to do this job has a crew that works for him and made $80,000 profit last year. I don't need to look at what I did because I know what I did. Just like I didnt have to look to know what I was going to charge you. I will not come back out, and I would not like your business. Have a great day.
I don't know how to take the 1 star off or I would. Is this professional to anyone else? Is this right? read more