Can't say enough good things about this location of enterprise. I've been renting regularly for…read moreover a decade but changes locations to this branch after a move to JP. The staff are friendly and the service is efficient. They go out of the way to go the extra mile and adjust as needed. Really detailed in terms of making sure you feel comfortable in your rental and with the terms of the agreement. Only downside is no after hours drop off but given the small size of the lot, I understand. Will definitely be returning for any future rental needs!

I needed a rental car while my vehicle was in the shop. The Roslindale, MA location was a treat to…read morework with! They communicated with me from start to finish! They shuttled me from the repair shop in Jamaica Plain to their location and got me into my rental within 10-15 minutes which was great! The rental was clean and returning it was a breeze! I would highly recommend this Enterprise location. Thank you!

I had an excellent experience at the Hertz in Dorchester thanks to Julio. He was the only employee…read moreworking that day, and I was blown away by how hard he was hustling, running around to get cars for people, cleaning them, and making sure everyone was taken care of quickly. Despite being busy, he was friendly, professional, and clearly cared about making sure customers had a great experience. I rented a van because I needed to move some furniture, and they happened to have one available. The vehicle was spotless and well-maintained, and the price for the day was actually cheaper than what Home Depot charges. I've rented a lot of cars over the years, but this was honestly the best experience I've ever had with a rental company. Julio went above and beyond and is the kind of employee any business would be lucky to have.

Joined Hertz Gold Plus Rewards. 16 hours before the rental, they cancelled. The claim was the gov't…read moreshutdown was the cause. Got a long runaround that required that I officially cancel the reservation. Had to make multiple phone calls and a visit to the agency itself to make sure the reservation would not be fulfilled and that there was no cancellation fee. Rented instead from Enterprise.

The staff was great especially Luke. The only issue with this rental location was how many of the…read morevehicles have been smoked in. Because of the policy of no SUV's to Canada I had to swap out the Nissan Rogue for an older Elantra. I was pleasantly surprised how well the car drove but it had a smoker's smell I couldn't get rid of. 25 dollars worth of odor control was not enough. Honestly this car should only be rented to smokers. When I came back I swapped it out for a pretty nice Volkswagen Atlas. Great vehicle but smelled like Cheech and Chong had been driving it. I like Enterprise and Luke was great but I think the cars being rented out at this location must have a higher percentage of people who smoke. Quick in and out process.

DO NOT RENT ... they give cars out that have expired inspection and registration cars they rent out…read morewithout checking. So first thing first i went to even rent a car because i was in a car accident the first car i got it was NH plates and i seen myself after driving it for 3days the inspection was 2 months expired they gave me a new car i had it for a few weeks gave it back i had to re rent because my car was not fixed i get a car with Pennsylvania plates getting off work one night i get pulled over at 2:00am to find out the registration was expired the officer was nice enough to let me go and not tow the car and said himself "this is embarrassing im sorry this happened to you" and let me leave to go to them the next day. I will NEVER BE BACK to rent another car and i hope they fix the problem and the system they shouldnt be able to rent the cars out if its not 100% serviced

Excellent customer service at the Freeport location. The personnel were extremely…read morehelpful...especially Jeneil. highly recommended

Still waiting on refund of deposit was in car for expired plates rented for a wk and couldn't go on…read moreoutting cause car not insured had to bring back then got 12 fee for toll and I paid 12,00 dollars for a nightmare have been waiting for someone to call back this was ugly experience that should be done over also rented 7 passengers which they didn't have please help nightmare

Title: Charged for a full month of protection I did not authorize…read more I want to share my experience to warn others about a billing issue I encountered with Enterprise. Initially, my insurance company arranged a short-term rental (about 5-6 days) for me at this location. When I picked up the car, I purchased protection coverage and paid a little over $200. I clearly told the staff that I only needed protection for those few days, and asked them to inform me if there would be any additional charges later. After that, my insurance company extended the rental to about one month. I called the branch to confirm the extension and explicitly told the staff that I did NOT want to continue the protection coverage for the extended period. I was told that it would be taken care of. However, after returning the vehicle, I found that I was charged for approximately 30 days of protection, totaling over $900. I never authorized this, and there was no written confirmation. Additionally, I was told I would receive a follow-up call, but no one ever contacted me. I am currently working with my bank to dispute this charge. If I cannot recover the money, I may have no choice but to pay it. I am sharing this so others can learn from my experience: - Do not rely on verbal confirmations - Always request written proof for any changes - Carefully review your final receipt after returning the vehicle I hope this helps others avoid a similar situation.

Always get treated great at this location! I am a long time customer..The rates are very good…read morecompared to other companies! Hannah was a rock star this time around! Will be back!