what a horrible experience with neds home. they bought out a smaller contractor that used to use for all my exterior renovation project. so I have them a shot believe the same guys would be the ones doing the work. they destroyed the roofs drip edge, by cutting off two inches to fit the gutter, the installed them flush with the roof and they cut off the drip edge leaving a two inch hole. I will never use this company again nor recommend to anyone. do not use this company ever. they take over two weeks to get the job done. it then done completely wrong now it's going to take them another two weeks to inspect the work. after that is done then only then they will schedule someone to fix the work. read more

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Well, they finally showed up... but the problems didn't end there. The two guys that came were friendly, but they seemed to have been in a rush. They left after about 45 minutes. I figured it would have taken longer, but what do I know? Out of curiosity, I went out on my balcony to take a look at the only portion of the gutters that I can actually see without climbing up on the roof. Sure enough, it was absolutely untouched (I've attached a picture... yes, that is *after* the cleaning). Not only was it still clogged with debris, but there was standing water in it from the rain a few days ago! I called Ned Stevens and they were apologetic. The guys came back within an hour and claimed that they had just forgotten to do that side of the house. Ok, it is what it is. They went back up and cleaned it out. I don't think they were intentionally ripping me off, but taken alongside the incredible hassle I had getting them to come out at all, this is just an additional poor reflection on Ned Stevens as a company. If I hadn't gone up there to look then I wouldn't have even known. I wouldn't recommend Ned Stevens in a million years. Edit: About an hour after I posted this update I received a call from a manager. He told me he didn't understand why I posted this review if the matter had been "resolved." Yes, they had given me a $45 discount after I asked them multiple times for one (he tried to tell me it was a $65 discount but the other $20 had already been applied when I initially booked because I bundled the gutter cleaning with a dryer vent cleaning). I told him that my review was honest and fair, but he offered to refund me more money to take it down (which is against Yelp policy). When I refused he kept pressuring me, telling me again that my cleaning had been delayed because of bad weather (look up the weather for 01720 between April 1 and April 15, not a single day of precipitation and the temperatures were in the mid 40s to 70s, no days with high winds that I can see) and he said they had come back to finish the job (of course they did, I had to call and ask them to). I told him my review would stay up because it's fair. I think this is a really unethical business practice. read more

Ned Stevens Gutter Cleaning - *After* the cleaning - Gutter Services Near Me - Winchester, Massachusetts

I would select a zero star if one was available. This company must have purchased Gutter Pro of Athens which was run by a gentleman named Shane. Gutter Pro was a great company to deal with, but now that Ned Stevens bought out Gutter Pro, the service is awful. We called to schedule an appointment to clean our gutters a couple of months ago. After I called back a couple of times to find out when they were going to do the job, they said the icy weather had gotten them behind schedule. That was understandable. However, today I received a text stating that Wilfido's crew would be at our house in a few minutes to an hour. Eighteen minutes later I received a second text stating that for some reason they could not do the job and left a phone number to call them for an explanation. When I called they said it was because our dog was outside, where she stays all the time. Our dog is very friendly and has never shown aggression towards anyone. They never even got out of their truck because my wife had to wait on them to back out of our drive so that she could pull into our driveway. I told the lady on the phone to cancel the work order and we would find a reputable company to to the job. My suggestion would be not to deal with this company. read more

I am not a person who likes writing negative reviews. However, I have to share my terrible experience with Ned Stevens in MA. I wish you can read the review before making a decision. First, TIMELINESS: On Jan 6th, 2021 Ned Stevens called me for the gutter cleaning job I inquired at Home Advisor and arranged the service for me. The sales told me that they will come and the clean the gutter as soon as the weather permits. Nobody showed up in two weeks which had very calm weather (no snow or rain or gusts) I called back and was told that the gutter cleaning would be done until late February. I asked for the manager and got a return call from him: Weather permits means , not just the calm weather, it means 38 degree and above. Fortunately, he put me on a date on Jan 22nd which is above 38 degree. This 38 degree criteria is not disclosed by the sales, not shown on their website, not disclosed by the customer service. It is just the manager's hidden policy. Second, PRICE: When the sales contacted me, I gave all the house information she asked: how many stories, the square footage, the year, the address and etc. The sales even checked the satellite image map of the house before giving me the quote of $480 with the first time customer discount. However, on the day when the gutter cleaning team showed up, I got a call from the manager that he can not honor the quote of $480 and had to charge me $700 for the job because my house looks beautiful. Later on he lowed it to $630 with the discount. What a bait and switch! $150 more only because my house looks beautiful? Third, QUALITY: I am attaching a picture I took on the day they finished their job. You can see needle and leaves still in the gutter. They put the leaves in trash bags and left them at the curbside in a town with no curbside trash collection. I am a first time customer of Ned Stevens and will probably be the last time customer too. The only thing they brag about is that their workers have insurance. Ned Stevens may have better service in other states but not in Massachusetts. read more

Ned Stevens Gutter Cleaning - Needles and leaves remaining in the gutter after cleaning - Gutter Services Near Me - Winchester, Massachusetts

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Three stars because the work they did was efficient, professional and the charge was in line with the estimate - which is different than other reviews I read. Was put off by high pressure sales for additional work. They left a note saying something was wrong with the house and call immediately (did not because I suspected sales tactic). Eventually got post card and another call about same thing. Finally decided to follow up and the "problem" was mold/moss on roof and siding that - of course - they can power wash. Did not take them up on the offer, moving on. read more

I used New England Gutter Kings for nearly 20 years and was a satisfied customer. Then Ned Stevens (NS) buys them. Last December, NS calls and persuades me to clean my roof. I am offered a discount if I prepay $50. I accept and get an invoice for $562. In May, the work crew shows up, decides that $562 is too low and leaves. A few days later NS calls and now wants more than double (around 1,200) for the job. I spoke to two NS reps but they don't honor invoices or prior quotes. Time to find a more trustworthy service provider. read more

I had to replace the gutters for my home. I've had these gutters for over 30 years with no problem. Ned Stevens came to the house and installed the new gutters and ever since then it's been a problem. The first snow fall we had one of the gutters in front of my house broke creating a hazard. When I reported it to the company there was no immediate response. I ended up having to tie down the gutter to my house until they could send someone over. The company told me that it was because of the snow but there wasn't a lot. This didn't happen with my old gutters. And now the gutters are leaking making my front stairs and the sidewalk extremely dangerous during this time of year. It's a danger to my tenants, myself, mailman, etc. The company has been unwilling to correct the problem and is not taking any responsibility. read more

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Had gutter cleaning last year. It was fine. The company called me several times re: work to be done and I told them to stop calling me. They showed up at my house unasked this year after I had already had my gutters cleaned by another company. I caught them before they could start the job and they are charging me for the work. Feeling scammed at this point. read more

DO NOT HIRE THIS COMPANY! Contracted with them and THEY TOOK A DEPOSIT to replace gutters on November 9, 2021. They said would be complete by "Mid to late December". After several calls, they finally showed up ON JANUARY 28, 2022 and REPLACED WRONG GUTTERS!! They replaced the gutters that were working perfectly and did not replace the ones that they had contracted to replace!!! They contacted me and apologized and said they would be back to replace the right gutters. They contacted me on March 1, 2022 and said they could not honor their obligation under the contract due to a "safety concern"!!! The jobsite conditions had not changed one bit since they priced the job almost 4 months earlier! They then refunded my deposit and left me high and dry. If approached by Ned Stevens for any service RUN, DON"T WALK!!!! read more

I called Need Stevens nine weeks ago to clean our gutters. For nine weeks I was promised they were going to complete the job. They didn't! When they did finally arrive there was a litany of reasons why they couldn't complete the contract. We had been dealing with Ned Stevens for several years. They always did a wonderful job. That is no longer the case. I will no longer work with or recommend Ned Stevens Gutter Cleaning Services. read more

Never bothered to come. Back in August I arranged to have service the first week of November. I called in mid November to ask why no one came, and was told they'd come that day. They didn't. I called again mid December and was told they'd have it don't "by the end of the week". It's now the end of the year. If they had been honest about their inability to honer the service I would have said fair enough and found someone else. But because I was lied to and gave them the benefit of the doubt I now have ice damns. Thanks. read more

Our experience has been horrible. They came to our house twice: the first time, they misquoted the job and abandoned the site without any explanation. The second time, they did the job but damaged the railing of the stairs to our porch and left a lot of nails and other materials dispersed through the site. I called them numerous times for them to repair the damage. No response in two weeks. Absolutely do not deal with this company! read more

Decent service, prompt and thorough. However, the relentless and somewhat underhanded marketing and upsell pressure is a gigantic turnoff.

I requested the gutter cleaning service on November 27th. After 19 days of waiting for them to actually clean the gutters, I had to find another provider who wont wait 3 weeks to do the work​ read more

I scheduled 5 different days and all 5 appointments were canceled due to their "New Safety protocols". I tried to get in touch and talk to a manager. The operator at the 800 number kept telling me a manager was unavailable. I asked for a manager to call me 5 different times. I never received a call from them. On 12/08/22, I actually had the operator tell me to call another business. I felt like this company fired this customer and would not communicate with me. DO NOT USE THIS COMPANY FOR ANY SERVICES. read more

The work was done but the way of services - from making the appointment, scheduling the time/date, to the actual time its staffs coming for the work, were strange. When calling, the company said the roof of my house is steep so its staffs could not do it from the roof (so a higher charge is estimated). But on the working day, the staffs indeed WALKING on the roof without any problem. When I asked the staffs that you are not supposed to do in that way but only use ladders to the gutter cleaning one part after the other, it replied that your roof is flat enough for walking. In addition, the customer was not told when exactly its staff would be coming but only a range of days. ...... The whole service made me feel uncomfortable. Definitely, I will not use this company again. read more

Although we had a difficult time getting them out to our house to do the service of our gutters, perhaps it was worth the wait as the guys who came this morning in the rain did a fantastic job. The clean up of the debris and blowing of the leafs off our patio and pathways was a nice touch. Thanks guys I will hopefully use your services again read more

I originally booked with Ned Stevens in early July, for cleaning and repairing the gutters and downspouts on our two and a half story home. We provided the height and the square footage of the home and noted which downspouts had come off. After a lengthy conversation and several attempts at an "up-sell", we settled on a cleaning and repair service to be done within 1 week. The charge of $335 was quite a bit higher than prior gutter cleaning jobs we've had completed, but we had water coming into the basement from an overflowing gutter. No appointment date or time could be made per the rep. They simply indicated they would contact us when they were in the area and available. I received an email that evening confirming the service to be completed and the service price. A week passed by with no update or visit made. I called a few times the following week to ask for an estimated date of service and none could be provided. FOUR weeks after booking I received a text indicating "Ned Stevens is on their way". Great! No more than 5 minutes later I received another text indicating they couldn't complete the service and to call for an explanation. I go outside and nobody was there. They never rang the doorbell, or called to let us know they were outside or what the issue was. I called their call center and they indicated they couldn't access our water for their hoses. Huh? I just had the sprinklers on the night before. They couldn't provide any more detail, nor would they confirm a future service date. They indicated they would be back in the area soon. Beyond frustrating, not to mention dishonest. Another week passes (more than FIVE weeks since booking)... and another text. "Ned Stevens is on their way". They arrive, walk around the house and start to walk back to their truck. I went out to offer them information on the location of the water for their hoses, etc. They proceed to tell me they can't perform the work because it's "too windy". Huh?  We had the typical 5 MPH breeze at that time. He assured me he would be back in the morning. We walked the property and I pointed out the areas that we had discussed when booking with them. I received a call at a later date saying they couldn't safely perform the work on our home because their ladders wouldn't reach the gutters. WHAT? They claim their "safety team" declined the job. They knew it was a 2 1/2 story home when we booked the service. All of the gutters are at the 2nd floor height or lower. We've used other gutter cleaning companies previously and the house has been painted several times. Height and ladders were never an issue for any of them! I even suggested how about cleaning what they thought they could safely reach? But they completely refused to do any of the work they had previously agreed to. After a lot of back and forth it became clear to me what was going on. They had determined the job wasn't worth completing given what they had quoted ($335.00!). They're beyond utterly dishonest, unprofessional and unreliable. To try to stand behind BS excuses of "we couldn't access the water" on the first visit, "it's too windy" on the second visit, and then calling to indicate you can't safely reach the second floor gutters  -  versus simply admitting you undercharged a job is unbelievable. And to add insult to injury waiting 4 weeks to back out. I would simply never recommend them to anyone. Buyer beware! We strongly suggest you look elsewhere! read more

Contracted to have gutters cleaned. They guaranteed that they could do the job in no less than 7 days. Their crew finally arrived after almost TWO WEEKS and no explanation during the delay. I tried to discuss some issues that I wanted done, but the two men ignored me and spoke to each other in Spanish. NEITHER COULD SPEAK ENGLISH! I called the office and was told they knew what to do even thought they could not speak English, and that I did not need to talk to them. Having waited for almost two weeks and not to be able to discuss the job, I was in utter disbelief and frustration. I cancelled the job on the spot. read more

Spoke to a representative to get an initial gutter cleaning. Told them exact days in which I was available for them to stop by. While they have a policy about being able to do work without someone being home, I expressed that I strongly prefer to be home when people are working on my house. They completely ignored it and showed up at my house unannounced anyways. They didn't even give advanced notice that they would be showing up. read more

They were great on the phone and came out quickly to get to work. Happy with that part of the transaction. The reason I am giving them 2 stars relates to the end result. I thought I had a clogged down spout but they won't clean one they need to clean them all. I agreed even though the rest were basically spotless because they talked up the "tune up" where they reattach and make sure they're all in good working order. Since I had 2 extenders fall plus the clog it seemed worth it. When the guys arrived I showed them the extenders and the clog. The nodded but never said anything back. They left without touching the extenders and I receive an alert that the clog is actually due to the gutter not having the proper pitch. When I called to ask about the tune up they said they don't reattach extenders. Only down spouts. I basically paid $200 for a diagnosis. read more

Zero stars if an option!!! Started out pretty good. Customer service was super nice when I first called and decided to go with their gutter cleaning plan. The service crew sent a text a few days later saying they're on their way to my house. I wasn't home but knew that was ok since they didn't need to be in the house. Roughly 8 hours after they left, I was in my back yard, thank God!! I heard water running and walked over to the water spigot attached to my house and found the water coming out of the garden hose on FULL BLAST, FOR 8 HOURS! FUCKING IDIOTS never shut the water off! It was obviously them that used the water even though they're supposed to contact you if they use your water and they never did contact me. Explanation of treatment says they might use your water if it's on and they have to let you know. No one else was home to use my water spigot and I think I know how to shut my water off so it wasn't me that left it running. I'm canceling them ASAP. read more

Great service and amazing crews. Thank you for a great gutter cleaning. From initial phone call to schedule and service. Happy customer here! read more

There are some home services that are simple and can be done by the homeowner. While this is certainly one of those things, I do not wish to climb a 20 foot ladder multiple times a year. This is certainly a convenience service and we pay what I think is a reasonable price 4 times a year. As an added bonus, they note additional issues that might be going on. They noticed one of my downspouts was broken at the seam. This was fixed for a reasonable fee as well. Honestly, I can't find anything wrong with this service. They pretty reasonable in price are in and out in a flash and I have peace of mind during the winter and during rainstorms. read more

Ned Stevens is OK for routine gutter cleaning, but go elsewhere for repairs or custom work. The downspout connector on the new gutter they installed in late summer 2021 dropped off and broke in early February 2022. When I called to ask them to fix the the problem, the agent's first response was to deny Ned Stevens was responsible but finally, when I insisted, promised to send someone out to "look at it". Six weeks and several phone calls later, no one has come. A total joke. read more

Booked two months ago. Projected date of service on my confirmation email was 11/30. They still haven't shown up as of January 4th and when contacted (twice now), they won't provide a firm date. Just got off the phone with a rep who wouldn't give me their manager info and just continues to read the same company line off his script: "it should be any day now but needs to be 38 degrees" (like it was for all of December in Mass). I've now been told by other gutter cleaners that it's too late in the season for them to conduct a cleaning, so I'm stuck. I don't ever leave bad reviews for companies but I gave the company two chances to make this right and gotten blown off each time. buyer beware. read more

As I just read in other reviews, they quoted me a price for gutter cleaning over the phone and by email. I requested they come out and look at job before quoting. They told me it is done by satellite/google map. They told me it is calculated by measuring the gutters and they have been in business many years and are confident in their quote. They arrived at job and told me they under quoted job and left the job site. I called them, they gave a price more than double of the quote and said they will send the workers back, for a price twice the quote. This was a commercial property and needed to be done. They then tried to sell me new down spouts. They are very sneaky and play games. They tell you not to respond to emails or text. They text me when the the workers arrived on site "Ooops! This is Ned Stevens reaching out again. An issue arose that prevented us from completing your job" Yes, you didn't come out and look as I requested and you told me you were in business for years and very confident in the pricing ... wrong... It was game they play, knowing they had me in a difficult position and pulling out of the job would leave me in a difficult position...more than doubling their quote. They are masters at deceiving their customers and have no professionalism, no quality and no honest business ethics. read more

Ned Stevens serviced my house 5 years ago by cleaning my gutters. I recently called them for the same service and they quoted me a price. After a few days I received a call basically declining service because "my roof was too high." I didn't understand how they were able to service my roof before, but not now - they said safety service protocols had changed. When I wanted to inquire more their rep, Lewis, was pretty rude and cut me off several times - basically they wanted me off the phone. My roof is not low by any standards, but would say is pretty average; I am still pretty confused about the situation and feel like they just wasted my time. read more

My experience mirrors other reviews. I called for service and told them I needed service and was told someone would be out soon. There were two dates I told them they could not do the job, and guess what? They showed up the day I told them not to come. They said they would come out again, and a week passed, then another. Called again, they said they would be out, and again one week passed and then another. After 8 weeks of this, I called and they said it was because the weather wasn't cooperating...too cold to do the job. I called another company and they came out the same week, and even right after it snowed! Don't use this company... unprofessional and it was a big waste of time. read more

They are the worst! They won't give a timeframe when they are coming, no confirmation of appointment. I waited weeks. They supposedly came when I was at work; however, I had gutter problems a month later. I could tell that they didn't clean the highest gutters. I can't get a firm commitment for when they will come back to finish the job. I've given up and would never recommend them!! read more

Came out twice to clean my gutters, yet the gutters are still not clean. Tried reaching them again, but this time I am put on hold then eventually the call is dropped. Took my money and didn't actually do anything. read more

Ned Stevens is a company to stay away from. They do not have the ability or desire to provide customers with any type of schedule beyond "within the next two weeks" for work to be done. When I asked for a more precise schedule I was given a specific day three weeks in advance. That day came and I stayed home but they never came. When I called I was told that they didn't have that day on their schedule! After some complaining, I was able to have them schedule for another day later in the week. When I asked for at least a call from the installers when they were on their way, I was told that the installers are not given the customer's phone number so that would be impossible and they could not even give me an approximate window of time. The scheduled day arrived and once again, no show. When I called Ned Stevens around 2:00 I was told they would have the installers arrive between 3:00 and 4:00. Shortly after 3:00 I got a call and was told the installers could not come that day but would come the next day. When I asked for a window of time, I was told that it would be between 7:00 am and 3:00 pm. When I told them that was not acceptable and I could not stay home waiting for them all day, he finally set it up as the first job of the day ... between 7:00 and 10:00. I agreed to this. The next morning the crew did show up at 8:45 but when I wanted to show the installer where the gutters to be replaced are on the back of our house (you have to go through our house to get to the back deck where they can be seen and accessed) he said he was not allowed to enter the house. That was the last straw for me and I cancelled the job and sent them on their way. While I have no reason to think that the installers wouldn't do a good job, it is obvious that the company does not wish to provide decent customer service. I work with many contractors and I have never before heard of a company that didn't trust its employees with a way to contact customers or allow them any freedom to use their own judgement on how to do a job. Ned Stevens is a very expensive company and for the money, I expect a very high level of customer service. This is NOT what I got and advise you to look elsewhere for gutter services. read more

Booked their service by phone. Was told I did not have to be home. They gave me a timeframe of when the gutters would be cleaned. Neighbor has towering pine trees that shed needles copiously. The back gutters were filled to the brim with needles. Worry that when freezing wet sets in, the gutters could fail. Returned home one day to gutters that looked brand new. Perfectly cleaned. Nothing dropped beneath the gutters. Replaced disconnected down spouts This service is spectacular. read more

We have been using Ned Stevens for two years now. They make maintaining our gutters easier than I ever thought possible. They show up on schedule multiple times a year and take great care to clean our gutters, inform us of any issues, and address those issues as needed. We just recently added annual window cleaning, as well as patio, walk way and fence cleaning. The whole house offerings make it easy to maintain the external areas of our home with just one vendor - finally! I've never been on hold longer than two minutes and their booking agents are fantastic to work with. Couldn't ask for a better team, ease of service, and responsiveness. THANK YOU! read more

I called them in mid November to schedule a gutter cleaning, and they immediately tried to hard sell to sign me up for a schedule of gutter cleanings. I said that it would be better to see how a first cleaning went, and that if it was good, I'd be very interested in signing up for a schedule. They refused to commit to a date, but said it would be a "within a few weeks". Over a month later, no gutter cleaning. I called to ask, and was told that if I'd signed up for a schedule, I'd have been a "priority customer". So I've canceled their useless non-service and found somebody else who could actually do the job. read more

Updated: Received a call following the posting of the original review. The agent was professional, listened well to my issues and rectified them to my satisfaction. Changed rating to 4 stars. I was a satisfied customer for years. Unfortunately, I just had a negative experience with Ned Stevens and they have lost a customer and I would encourage there existing customer base to switch and warm off prospects. My story: I entered into my annual contract and prepaid for 4 gutter cleanings. Received a call from them telling me that they have under priced my service and that thy needed to double the cost on the remaining prepaid services and all service in the future. I indicated that I would be happy to consider this moving forward but not on the prepaid services. This would be a bait and switch. They persisted and I had no choice but to cancel the contract and request my money back. I had been a customer for 8 years and now in the middle of a contract they try to increase. Very bad customer service call. read more

I had a very negative experience with Ned Stevens Gutter Cleaning. In the course of cleaning they damaged part of my home (the outdoor water spigot), and then refused to pay for the damage! Needless to say, I will never be using them again. There are plenty of other options out there, so I recommend you find somebody else to clean your gutters. read more

Called for gutter repair and leakage. Originally didn't need a cleaning, just repair, but after talking to salesman, mike, they would figure out problem and take care of it. Techs showed up and COULD NOT speak English and had no idea about any problems except cleaning the gutters. I was on the phone with service before they left and was reassured by a condescending Emily that they were aware of the problem and would address it. They were not, and did not. After talking to several different reps, they agreed to come out the following Sat to address original problem. They gave me a window of 7-10 am. At 910 they called to say they couldn't make it and could I reschedule. I declined and after some back and forth the company agreed to a discount for services performed (cleaning) rather than extend the BS. DO NOT USE!! read more

On Nov 9th, we called to schedule a gutter cleaning at our residence in MA. We were told the crew would arrive within a week, and paid for the cleaning in full at the time (we were informed this was the only possibility to confirm the booking). 2 weeks went by without any sign of the crew. I called again and got the same message - good weather in the forecast, and expect a crew within the week. More time went by without any crew, more phone calls, same excuses by their customer service team without any promises, and it's now Dec 23 with snow and ice on the roof and empty promises when I call their office without any ability to reach anyone who has answers. So frustrating. In the meantime, we have rain/snow melt roll over the gutters which are full of leaves and apparently will be until spring when I hire someone else to do the job. Based on our experience, I encourage everyone to look for an alternate and steer clear of Ned Stevens read more

They take your credit card information and never come or they come when the season is over. Worthless.