I am so unhappy with this company. We requested installation of gutter They took money in advance, made us wait for two weeks . After 2 weeks we called to find out the status. Just to let us know they won't do it. I don't recommend this company. Very unreliable. I am very upset. Lack of respect Bad business read more

Called July 3rd for service, was told someone would be out sometime that week. Nobody ever showed, called back the following week& was told they would be out within a day or two. Again, nobody showed, called again & was told within the week. Someone finally showed up July 18th & said because we had gutter guards they needed different tools & would be back. Never showed up. The office called on July 22 & said they actually couldn't do the job because we had gutter guards. Big waste of our time, do not use this unprofessional company. read more

Don't bother working with this company. They give you a quote over the phone, and pressure you to agree to the service. In my case, they install team came out to my house, decided for me without talking to me about it first, that I didn't need new gutters, and proceeded to cancel the order. I got a voicemail from a call center rep that it was cancelled, but had to call back to understand why. The reason was "they decided it wasn't an upgrade for your home" - ok, well I wasn't looking for an upgrade, I have a gutter falling off my home, and wanted new ones installed in the newer way. The call center rep got me rescheduled, and the team never came back out to install. I cancelled my order after giving them a week beyond the day they were supposed to come out. Bottom line, they don't want your business, and they must be smarter than me. read more

Don't waste your time and put your home in jeopardy. Sad to say I've never been treated so awful. Due to an unfortunate situation, we needed help with gutter cleaning this year and called mid-November. It is now the end of December and still no one showed up. Would have been decent if they told me they couldn't make it so I could call someone else but that is not what they do. I called four times in 5 weeks and each time I was 'assured' they would come out tomorrow. They do not make appointments so if you are not a 'contracted' customer you get pushed to the end of the line. Seriously, how many times can you tell a person 'you're scheduled for tomorrow'? There has to be a point when you get to the 'NOT SO IMPORTANT' customers. Guess lying is not wrong anymore with the younger generation running business today. The General Manager should be ashamed for not knowing what is going on with the company and teaching their staff to lie. If they can't get their story straight, why would I want them to come out and work on my home? NED STEVENS does not care about its customers. Jersey read more

Horrible! This company is completely unprofessional and would NOT recommend using them for any service ever. I scheduled gutter cleaning with Ned Stevens for the end of November. They texted me on 11/2 and said they were on their way to our home to clean the gutters. I called immediately to stop them because the leaves were not off the trees yet but they said they couldn't reach their crew to tell them. They agreed to come back at the end of November as originally requested but they never showed up. I called in December to cancel the service because had to clean the cutters myself. Now they're trying to collect money and ruin my credit by sending me to collection because I refuse to pay for services that were not rendered. I called several times to resolve but there are no supervisor or anyone in management to speak to and nobody I spoke with wants to hear my story. Beware of these crooks! read more

BEWARE THE BATE AND SWITCH CON. This company insisted on giving me a gutter installation bid proposal by phone rather that come out an view the job. I turned down another bid, accepted their bid and gave them a 50% deposit. They emailed a written proposal setting out our agreed terms. The day they showed up to do the job I received a call from their office saying they had misjudged the job and now wanted to charge me over $500 more than the bid. read more

PLEASE NEVER USE THIS COMPANY!!!!!! I was a customer for a few years. Until 1 day the crew that came out decided they were going to readjust the pitch in my gutters. I heard this loud banging and ran outside only to find an employee's adjusting the gutters. When I questioned the gentleman his coworker approached me to explain they were correcting the pitch while replacing a few old nails (not something they do but it wasn't draining properly. I ask them to stop and contacted the company to express my concerns and let them know the service was cancelled. After explaining what happened I was told "we do not adjust gutters". I sent before and after pictures and explained i was not looking for anything outside of no charge for a service not cancelled by the customer. If my memory serves me they sent an inspector out (not sure if they really came out). Now here we are 3 years later I am sent an email "offer" to make payment in 7 days in order to waive late fees. Are they kidding? So again I call and explain what happened and again I am told "we don't adjust gutters" my response "I know that which is why I stopped the service" and notified you 3 years ago then the lovely lady (not) says "oh I will tell you this for new customers we will repair nails etc. if we notice they are loose etc." Which is it? So why is it hard to believe that your crew members explained they were correcting the pitch for better drain while replacing/securing old nails? I am upset that I have to write this as I am not one for giving negative reviews but I am tired of being bullied by companies who provide a service a poor service and cancelled and still expect payment and then threaten customers with collections into paying for poor incomplete services. It's not right! It's unfortunate! read more

I don't even want to give them ONE star. This is the absolute WORST place to do business. Please do yourself a favor and look elsewhere. Not only do they COMPLETELY HARRAS you by calling day after day after day (seriously, that is such a violation in my opinion), but even though the woman on the phone that I set up my appointments with offered me a payment plan, they have "computer generated" reports that threatened me every month with "late notices" and eventually they reported me to a collection agency! When I called them to say that my bill in fact had already been paid a few months ago, they said, "Oh yes, we have that. That's just a computer generated notice!" OMG. I can't even believe they are in business. read more

Never written a review before. Put off by this company. I am a first-time condo owner of part of a two-family house with all 4 adults under the roof working full-time and then some. So I signed up with the first service I found for $300/cleaning ($325 but I had a coupon). Even though they tried to sell me a 4x/yr policy, which should have been a red flag, still I signed up and gave them my info. I have no idea if they did a good job - let's assume it was a great job, for the sake of argument - but when I came home at 8pm I had a note with a box checked saying "If this box is checked, there is a problem". Panic! So the next day at work I had to call to see what this problem was-- and there was no problem with the gutter! But they want to clean the roof for $1200. Seriously? Bad, bad tactic to waste my time. Then I had to basically hang up on the person I spoke with today instead of just canceling my service because he just wouldn't stop talking. I should also mention that we just bought the place, and it passed inspection - including the roof. So while there may indeed be some mold, (again, let's say for the sake of argument that there is), I don't appreciate being tricked into calling so someone can sell me a preventive maintenance service. read more

Total rip off. 90.00 to clean my one gutter for 5 mintues and the gutter is 7 feet high, 20 feet long. Yeah, maybe I was lazy and called and that makes me the fool. Be warned no matter what your coupon says, the um..."professionals" who will evaluate the house and price of the job when get to your home just want to get the job done and move on to the next one. My garbage was less than a pound and could be put into a pint glass - for 90 bucks, I feel like a fool. Dont be a fool... read more

Update: They showed up. They did need the water outside as opposed to what I was told over the phone. Stayed about 45 mins, cLeaned and left. I updated my rating. I wouldn't recommend them and would give them a negative rating if I could. Contacted then in October for a Fall clean up, they did not give me a date when they would show up but assured me that they are in business for 50 years and they will come and clean it up on time. Called them at the end of November to check what happened, they said not to worry they would clean it up, they know their business. Today early in the morning, showed up, took picture of the house from the driveway and left! It is a sunny day but light snow on the ground. When I called to find out what happened the people picked up are not based Massachusetts, no clue about the weather. They are charming but totally without clue. Finally someone called me back, try to shame me into even asking for gutter cleaning since "he would not ask his crew to be at risk" and told me they may come back tomorrow. Yes of course with the predictions of snow tonight. He also told me that since I am not their priority customer, that is I don't have four clean up contract with them, this is what I get!! I am glad I didn't have the contract. I may have to take chance with my clogged gutter this winter, even when I contacted the company in October. Unless you want to go through the unnecessary aggravation I am going through currently find someone local. read more

Had my gutters cleaned for years by Triangle Gutter. Loved them! They were timely and kept to a quarterly schedule. Unfortunately they sold their business to Ned Stevens. First time they emailed saying they were coming out to clean the gutters. Did not show up for 2 months later. 2nd cleaning was a little before they 3 months but I let it go because it was close enough. The third time they came out to clean my gutters, it hadn't even been 2 months between cleanings. Thankfully I was home so I was able to stop them. At that point I canceled my service. Not only are they unable to keep a reasonable schedule but trying to reach someone at corporate is nearly impossible. Instead of having a local office which you can call and speak to someone directly, you are sent to the national office and have to go through the automated phone system to talk to someone. If there is ever a problem with your cleaning all you get is a text saying there was a problem and direct you to the national number. I'm sure there are some locations where Ned Stevens is excellent but that would not be in Raleigh, North Carolina. read more

This is an outfit that contracts locally, they do not do it themselves and it shows. Called them to reattach a downspout and they told me they could do it as part of a gutter cleaning service for $210. I said ok as the service I had been using wasn't very good ($35 cheaper). I get a text that they are coming but they never showed. Then I get the bill. I call and they tell the service was performed. I say no way. Turns out they went to the wrong house so somebody go a free job. They say they'll be out to do the job within 7 days. I get home find a tag in the door saying service is done. However downspout is not attached. Call again (always at least 5 minutes hold). They don't know why job wasn't done but will investigate. Next day they call and tell me they don't work near electrical wires so they won't attach. So I got hosed for $210 for a service I didn't need to get my downspout put on and wound up with nothing. Find someone local who will do the work themselves and standby what they do. read more

I scheduled a gutter cleaning and gutter repair for a 4 family home in S Boston. Scheduling was painless and prices were transparent, especially compared to other companies that we were considering. i was told they would show up within a week - and they were at our home 2 days later. They were quick and efficient - Once they were done, they swept up debris from the gutters into a black plastic bag and left the place in great shape. Couldnt have been easier. We will definitely use them again in the future read more

I wish I could give them no stars.horrible customer service is an understatement. They wouldn't tell me what day they were coming out, nor would they notify me when they were on their way. The guy simply gave me a 2 week window and said he will leave a bill on the door. I couldn't tell you about their work because I'm not foolish enough to let them work on my home when they treat me as poorly as they did on the phone. Highly not recommended. read more

Rip off, indeed. Ned Stevens Gutter Cleaning never arrived at date(s) promised, despite good, warm, weather. Two months later I had someone else do it. Then, a day later, NS shows up, does nothing (because the gutters are clean) and charges $140. I have told them I will not pay their bill, but they keep after me. Be careful with NS, very careful. Fully expect a drawn out, ugly fight. read more

This is a chain company, and if you call, you reach someone in New Jersey. But that's just the beginning . . . After I scheduled the cleaning, the men came one day without any warning. When they arrived, I had been away from home. Pulling into my garage, I saw that the fellows were throwing the leaf mold and other debris from the gutters onto the ground. That didn't seem too good, but I said to one of the fellows, "You'll take that with you, won't you?" He smiled and nodded. I didn't understand that he didn't speak any English at all. Soon after, the men positioned themselves on ladders and started hosing down the gutters, presumably to check to see that they were clear. But they also sprayed my windows. The force of the hose water picked up debris and left me with messy, streaky windows. This was totally unnecessary if they had watched what they were doing. I had to leave before the men finished. When I got back, I saw two black plastic bags tied up and filled with the cleanout debris sitting at the bottom of my driveway. As in many Massachusetts towns, we don't have curbside pickup. I called, and they said they could come get the bags (which they did), but I was also told that I could have asked for them to take the debris with them. Communication is a problem here. Next fall, I'll hunt around for a local contractor. read more