Don't use Affordable Auto Repair in Gaylord!!! June 2025: I…read morebrought my truck in for a tune-up because it was running rough. They replaced the spark plugs, but during that process they damaged the valve covers. About 10 months later, the damage led to an oil leak. I had my trusted mechanic downstate look at it, and he told me the valve covers had clearly been damaged during that original service and recommended I request a refund. April 2026: I returned to the shop and showed the owner, Diana, the faulty parts. At that time, she acknowledged the issue and said she believed we deserved some money back for the mistake. May 2026: When we followed up, we spoke with Pat (the owner), and the conversation went completely differently. Pat immediately became confrontational and started yelling, saying he "don't give refund checks." Instead, he expected us to drive the truck 250 miles--while it's leaking oil--so he could fix the problem he created himself. The attitude and lack of professionalism were honestly shocking. Mistakes can happen, but how a business handles them matters. Between the poor workmanship and the way we were treated afterward, I would not recommend this shop.

I had an intermittent problem with the car not starting. I called Alpine Auto Repair and was told…read morethey were booked out for two weeks. I had it towed in anyway. They were able to trouble shoot and diagnose the issue in less than a week. Even though they didn't have the part in stock (supply chain issues - not on them) I was still able to get the vehicle back well under the original 2-week estimate for getting it into the shop. All along they kept me informed and updated on the work. I am extremely pleased with this place.

Another shop told me that I needed wheel bearings but I stopped by Justin's shop and asked him to…read moredo diagnostics services on my Prius. Before the day ended I had my car back with new rotors and premium gold brake pads on all for a very competitive cost. I felt that J&C Automotive Service is a trusted business with fine quality and excellent customer service skills. The shop is easy to access off Ohio street. You should definitely stop by and say hello.

Terrible customer service, with absolutely zero communication. Dropped my vehicle off on a…read moreWednesday with the plan of picking it up the following MONDAY- to have an estimate done and start on repairs. Contacted them the following Monday morning to find out they haven't even looked at it, stating they didnt see my keys in the lock box until Sunday. Yet not one phone call was made to try and contact me. Then when I came to pick up my vehicle because I didn't want them working on it, the owner got in my face yelling at me because I was asking them why no one contacted me. I sincerely recommend Not taking your vehicle there!

Absolute worst experience I've ever had. Took them a brand new 2021 vehicle to have an interlock…read moreinstalled. Got the vehicle back with brake lights, blinkers, and windshield wipers not working. He refused to fix the problem claiming he didn't cause it. Dealership would not work on it with the interlock installed. He refused to remove the interlock. Took the vehicle back to him to fix. After a month it still wasn't fixed. I would not recommend this place to my worst enemy. I am rating one star (Not good) only because zero stars (shouldn't be in business) is not an option.

No appointment, still A quick service. Oil change, took less than 40 minutes. I will return again!read more

Stopped in today because we were on our way up to visit the parents last night and it threw a…read more"service electronic throttle control" error about 10 mins out. We went this morning to the local dodge dealership since we have a dodge eco-diesel and they told us they can't do anything for use since it's from Canada and out of basic warranty. We drove to multiple places that ended up being closed and got referred to upper lakes tire. Thank goodness! Brian was beyond helpful! Even though he said he didn't do much with diagnosing, he came out and ran the codes for us. This is a common problem so he was able to clear the code for us so we can get home and get it back to the dealer who gave us the warranty. To top it off, he didn't even charge us! Thank you Brian and the staff at upper lakes tire, highly recommend!

I took my car in here to have 4 new tires put on. I was in the area visiting family as it was…read moreChristmas time, and my brother looked at my tires and said they were bald and I needed to replace them ASAP. My brother suggested this place and when I called they said they could get the tires and install them that day (even though it was Christmas Eve if I remember correctly) - AWESOME! I took my car in and they completed the work promptly. I was happy with everything. Fast forward about 6 months and I was due for routine maintenance at the dealership (Lexus). Shortly after I dropped it off, they called to ask if I'd recently gotten new tires. I informed them that I had and they told me that whomever had installed them had broken the hub lock. They gave me the broken piece when I came to pick up my car and it was covered in rust where it was broken, so I believe that they (Lexus dealership) didn't break it themselves and try to pass it off as someone else's mistake. Anyway, it cost me $160 to replace it! Also, they told me that I'm lucky I didn't get a flat while I was driving because neither I or the tow truck guy would have been able to remove the tire due to the broken part. Giving 2 stars because they WERE able to accommodate me during the holidays and I appreciate that. However, to let me drive off knowing (they knew...) they'd broken that part is AWFUL. I could have been stranded! I totally understand that mistakes happen, such is life. But to not fess-up and make it right? Sorry, but that's just bad business.

Don't use Affordable Auto Repair in Gaylord!!! June 2025: I…read morebrought my truck in for a tune-up because it was running rough. They replaced the spark plugs, but during that process they damaged the valve covers. About 10 months later, the damage led to an oil leak. I had my trusted mechanic downstate look at it, and he told me the valve covers had clearly been damaged during that original service and recommended I request a refund. April 2026: I returned to the shop and showed the owner, Diana, the faulty parts. At that time, she acknowledged the issue and said she believed we deserved some money back for the mistake. May 2026: When we followed up, we spoke with Pat (the owner), and the conversation went completely differently. Pat immediately became confrontational and started yelling, saying he "don't give refund checks." Instead, he expected us to drive the truck 250 miles--while it's leaking oil--so he could fix the problem he created himself. The attitude and lack of professionalism were honestly shocking. Mistakes can happen, but how a business handles them matters. Between the poor workmanship and the way we were treated afterward, I would not recommend this shop.

Do not go here, do not!! It took 3 minutes to diagnose and cost $90. Same diagnostic is free at…read moreother auto repair shops and auto parts stores. Owners name is pat and he is rude!! Had to leave my vehicle over night because they couldn't get to it earlier...I dropped it off at 10am. That was after I made an appointment 2 weeks earlier which was not on their schedule. The scheduler is Diane who is pats wife. Next stop, Better Business Bureau.

The only reason I only gave them 5 Stars is because I couldn't give them 6! This Team, these people…read moreare exceptional! It's clear that there is excellent Leadership and it shows in every part of every experience. I've never been taken care of better by any Auto Service Provider. I can't recommend these folks any higher! Thank you for everything you do and have done for me and my family. Finding a quality, trustworthy Auto Service Provider is one of the toughest parts of moving to a new town. Thank God I found Brad and his Team when I moved to NE MI 7yrs ago. I've taken five different vehicles here for service over the years. One of them was a BMW M5 Wagon which no one up here other than the Dealership in Petoskey wanted to touch. Brad and his Team never said no and solved my problem every time I took that car in for service. I've never had to be concerned about quality, pricing or my car being done on time. Thanks to everyone at the Gaylord Belle Tire!

Terrible terrible terrible. Had an appointment to get my tires rotated and balanced. Showed up 15…read moreminutes early. Took them 2:45 to do a half hour job and that was with an appointment! This was after it took 3:30 to get them installed with an appointment a few months ago. If you value your time at all buy a a local shop. Sure you will spend a few dollars more but I've already given these people over 6 hours of my life and I've only now gotten my first rotation. The math is simple by the time I'm ready for new tires I will get 3 more rotations. That is two full days of work. You do the math.

These folks have been great with which to work. Dominick has always taken great care of me and has…read moreworked me into a jammed schedule on multiple occasions. I commute to Gaylord from Rogers City and they've yet to need any of my cars for more than the day. They've also serviced my BMW 5 Series Wagon which is a pretty rare model. Difficult finding folks in Northern MI who are able to work on that car. In conclusion I highly recommend this establishment! Christian Schultz

Fast, friendly & professional service. Blew a transmission seal on my way up to Gaylord. 18…read morevehicles in front of me, but still got the full repair and finished within 24 hrs. The repair could have been just a gasket but they did both filters and fresh trans fluid at a very reasonable price. I don't understand some of these other reviews. This is a first come first serve business. If you leave and they are ready for the next in line, they will move on. Business has to keep running. I will recommend to all.

We were transplanted to Gaylord and had used Jim Wernig…read moreChevrolet to get our oil changed and Anything that needed attention-on our cars -this is where we went. So-when it came time to shop for a new truck -this is where we went. Jeff Borst took care of the sale. He could not have been better. And Brandon did our financial part. He's excellent too. All in all a wonderful place to purchase a car or truck. They treat you great. Our sincere thanks.

I needed repairs on my 2006 Avalanche and these guys treat it just like it was a 2023! They are…read morepleasant, responsive, and they seem to back their word. I have only received the best of car services there and they are definitely recommended! (Josh, Matt, and all of them!)

New Year's Day snow debacle! Very responsive and…read moreprofessional. Bailed out my kid from a snowbank and my husband after he tried to get them out. They both were really stuck. Would recommend this place to anyone!

Excellent service, we were stranded here while on vacation and had us on our way home in one hour…read moreon a Saturday. Highly recommended