I've been familiar with this area for 40 years, and I'm surprised that I've never been to this…read morelocally owned business. (There is an affordable hair salon in this strip center, btw.) I called around needing a document notarized, and most places no longer offered that service or I needed to coordinate a time around their schedule. Thankfully, The Wrap & Mail Room offers notary at any time (no appointment necessary) and for $6 cash or card. I dropped in and also picked up a cute mother's day card, as they have a cute selection of cards made by a local artist (err, Austin... but it's Texas). They also have gift wrapping services, along with it being a mail room.

Very happy with my PO box. Súper friendly and safe destinación for my mail and pack. Very friendly…read moreand very attentive g

Great people !!! Nice and your mail is always in safe hands ! It's so convenient and they always…read moreopen later!

I had birthday invitations printed here and I couldn't have been happier with the product and the…read morecustomer service! Come see these guys for all your printing and shipping needs!

I usually go to this location once/week to drop off a package for a charity I'm involved with. The…read morestore is relatively small, and sometimes busy with a long line. There is a sign that says "Line starts here" that is moved up a bit but there is no place to set large packages so most people stay closer to the door where a table exists. The workers are not overly friendly. No smiles, just a constant "next customer in line please". However, I always get my package dropped off and get a receipt, and feel confident that it will be delivered.

Terrible service!! The manager may know a bunch of things but definitely Customer service is not…read morehis area!!! He said that he was going to take my package and not mail since it was not all covered in tape (it was an envelope size)... basically STEALING my package!! The blond/ white guy who imanager is pushing away your customers. He needs to go to work at a warehouse or not even... there's people working there too!!! He treats his customers like trash and a lot of people say the same! No one deserves that kind of treatment! I've already sent an email through the UPS complaint portal... Hopefully they realize that after so many people being treated soooo bad by the same guy.... it's time to do something!!! Please contact me in case you need it, I'm happy to treat him properly as a human being!

walked in at 3:15 hand over my Shein package, collected my receipt and walked out at 3:15. I had…read moremy QR CODE on my phone ready, and Ricardo was waiting and ready too... didn't have to pay for nothing. I love that fast pace service!!

UPS JUST CHARGED ME TO "package" and item that was already packaged. And then when I asked if I…read morecould see the package that I was buying, she said no. She's just gonna package it. Somewhere in there there I felt taken advantage of

There were couple time we went there expecting they open at 9am but had to wait 10-15mins for them…read moreto open.

Basic postal services and FedEx, no UPS. Boxes and Uhaul but they never seem to have trucks- only a…read morevan. Good Service, can be a little slow if busy especially if they are helping people with storage unit stuff or lots of boxes because there is usually only one person working.

9.16.24 Carina is the best!…read more The service she provides is unbeatable. If you need to mail something - stop in here.

Re: Lacks Honesty, Integrity, and Professionalism…read more I called contacted Pak & Ship located Cypress TX and spoke to Carina to find out when a package was actually dropped off. As I was explaining the details, the girl cuts me off and asks for the tracking number. (Lacks Professionalism) She said that the tracking number wasn't showing in her system. I inquired about other Pak & Ship locations within her vicinity. She said that there was one down the street. She gave me the number. The number was to FedEx and not to another PAK & Ship store. It is a very good thing that I do not live in Texas. A report would have been sent to the State Attorney General. From reviewing other complaints, it appears that this location lacks efficiently.

Great costumer service .I needed to get some finger prints taken for a FBI Background Check and…read morethey have Livescan so it made it easier. In and out quick.

This place took FOREVER. He prioritizes answering the phone over the customer in front of him. The…read moreperson working is a single older man and he sweet but moves WAYYY too slow. I came in here to ship a package and it took him 45 minutes to get it done. He doesn't multi task well but attempts to help customers in the middle of helping another customer. I wanted to support because it looks maybe family owned / small business ish buttt they have to get it together. This is the second time this has happened to me where I came in & it took forever. Their prices are a little higher than the average as well. Their envelopes & boxes are a tad pricey. Next time I'll just find a UPS or something & avoid the headache.

I needed same day delivery of a package within Houston. Requested a quote via Yelp, received a…read moreresponse within the hour, and arranged for the delivery shortly thereafter. Pricing was reasonable, service was reliable, and overall, was a pretty easy process. Received electronic invoice via Paypal the following day.

I recently requested a package pickup from a Katy area nursing home, for delivery to a patient at a…read moreHouston area hospital. My call was answered quickly, they took my information efficiently, I received on online receipt, the pickup and delivery went as requested, and the charge was reasonable.

Great Customer Service, the store is very clean, organized and the service was quick and efficient.read more

DO NOT TRUST THIS STORE. The workers here are either clueless or malicious…read more I live in Europe and my elderly mother needed to send me a few pieces of mail - simple paper mail. She went into this store and Carlos charged her nearly $240 to send it, including a $70 fuel surcharge! An envelope weighing less than 4 ounces, but billed as a 12x15x.75 parcel with 2 lb "dimensional weight". I received it today, indeed an 11x9.5 envelope weighing a few ounces, with a few papers inside. I can go to UPS.com and see very straightforward international shipping with the same service, in an envelope, for $46 (discounted from $130). Apparently UPS stores operate independently, so there is no corporate escalation to remedy the situation, and Carlos insists that he billed correctly even though the available service are clear and the invoice does not align with what was actually sent.

Very friendly family owned and operated business with great service and a customer first approach!!read more

What a great little shop and an awesome find for me! Fair pricing, good communication, and fast…read moreservice! They were excellent!