Purchased car easily and without hassle on line with Catherine. Agreed on price and drove from Indianapolis to pick it up where the car and paperwork were ready for me. Would highly recommend this dealership. read more

Don't go here without an appointment. Call the day before and set the expectation that you will be in for your appointment time. . . Appointments mean nothing. Wait times are always 2 hours or more for an oil change. Plan your day to be here all day. Was told last time I was in this shop. I was told. that appointments have a priority over walk ins. This is not true. Bad place to go pad place to buy a car. Go to Honda world. read more

Neil Huffman Honda - My car is already the first car in the bay inside the building in front of the silver car you see in the photo. - Car Dealers Near Me - Clarksville, Indiana

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I scheduled recall work for my van for the next week. I showed up for my appointment and waited in the waiting room with my kids for 2 hours. The service person came in and told me they didn't have the part needed for the recall and told me I would need to reschedule. He offered me a free car wash for my trouble. Thanks, but no thanks. read more

these folks have no morals! they are working with someone buying info off the internet to harass people about buying vehicles from simple google searches! After receiving several phone calls from different people there and telling all of them I am not interested and not to call me again I have decided to pass this info along...I would now never purchase anything from these vultures! read more

I would think if a person is going to to purchase a vehicle and they say they service their vehicles put you changed the oil then is already at 86% then turn around the fuel filters states at 16 % and air flitter that looks to be original the vehicle is 2021 with a cabin filter that is original so you sell a $ 50,000 vehicle but as company can't do the bare essentials I give you one star but I give the the finance guy the Marine 5 stars do bette please read more

Get better mechanics to do the job and that they do care about what they are doing. A friend of mine help me out to get an oil change done and did a very very bad job they never replaced the drain plug gasket which is very important on aluminum oil pans cuz they tend to leak. I went to do my own oil change because they put the wrong oil in it and so I went to go change it and The drain plug felt like it was they used an impact to it , it was very hard to get off I had to use my foot to kick it off. very poorly done. It's sad you cannot trust any dealerships anymore because I went to another one to get an oil change done and I went to go check the oil level and it was two quarts low . read more

NHH Clarksville came through when others couldn't. We are happy with the 2026 Honda Pilot. Thank you to Bobby Quisenberry for a pleasant experience. read more

I purchased a 2026 Honda Passport. With less than 3,000 miles, I discovered the driver's side floor to be wet. The drain tube from the moonroof that runs down the "A" pillar on the driver side (which is the pillar that supports the windshield) was not installed during manufacturing. Rainwater pooled underneath the moonroof (which is normal and does happen when the vehicle is operated during rain). Instead of running through the drain tube, which runs through the aforementioned "A" pillar and draining harmlessly on the outside of the vehicle, it ran in the headliner, down the interior of the "A" pillar, then through the dash and onto the floor, causing the floor to get wet. Now, I filed a claim with Honda of America. Per Honda of America, the dealership, in writing now, claims no moisture behind the dash. Both the dealership and Honda of America so state no moisture behind dash. Even though the path for the water to get to the carpet would need to travel through the dash in order to get to the floor. Now I have a CARFAX showing a wet floor - I wonder how that affects resale value now and in the future? Previous to the final written explanation from the dealership of no moisture discovered behind the dash, I spoke with the service manager who stated moisture behind the dash and floor when discussing my vehicle. This repair is being written off as good enough and customer be gone. I dropped my car off on Sunday July 5th and picked it back up Tuesday July 28th. If it truly was a drain tube that needed to be installed and no other work to be done, why the delay? What took so long? I bought, in good faith, what I thought was a "fully" manufactured vehicle. What I was sold was a vehicle not fully manufactured which caused water damage. And, no other concessions offered. I'm being told, well...you have a 3-year, 36,000 mile warranty. Here I am left wondering if the corrosion from water is going to rear its ugly head past the 3-year warranty. Or if I will end up with mold under the carpet because neither the carpet nor the insulation was removed and replaced. I clearly expected more when I purchased a Honda product. I also expected more from the dealership with differing stories from the service writer, service manager who stated, and the mechanic. I am terribly disappointed. read more

My daughter needed a new heater fan and the quote was $900. I bought a new part for $80 and installed it in 20 mins. I tried to ask why it was so much more there but they were rude and acted like they didn't owe me any explanation. We won't be back as they clearly are trying to scam people on simple repairs. Now we cannot trust anything they do or say. read more

Purchased a used truck from them. Found out 2 days later the emissions systems had been removed. None of this was disclosed to me. I Made them aware of my concerns and was strung along with multiple service visits to different dealers until my car deal was completely done just to be told they are not willing to do anything! When they tell you they will make it right make sure it's in writing!! read more

My wife and I recently lost our van in an accident and we were needing a new van for us and our children. We looked at the different Honda dealerships in the Louisville area and couldn't beat what Kaylee Perez was able to help us with at Neil Huffman. She was very helpful in helping us find the exact model we wanted and was even willing to have a van brought in from another state to get us the colour we wanted. The entire process was very pleasant. We also very much liked working with Duncan Riddle in getting the financing finalized; I've never enjoyed working with someone as much and having a chance to speak with someone as knowledgeable as he is. If you're looking for the best deal in the Louisville/Southern Indiana area, you need to start here. read more

It is tough to car shop in 2022. Inventories of new cars are almost non-existent and used car prices are nearly equal to their brand new counterparts. But the experience at Neil Huffman Honda was excellent! Darius, the salesman helping us, was extremely helpful! He talked us through all of our options, retrieved cars to test drive quickly, knew more about the vehicles than anyone else we spoke with visiting multiple lots, and genuinely worked to find something that met our needs. read more

Came in early at 800am on a Saturday and was third in line. I was asked if I had an appointment and I said no, I wasn't aware I needed one. They told me Saturdays were appointment only and if they were able to work me on it'd be like 3-4PM. The guy then walked away. I then started to get out of my vehicle to ask about making an appointment for the next week and was told I could drive around and meet him. He then said weekdays did not need an appointment; first come first serve. I can on a Friday at 715am. Again I was asked if I had an appointment and that they would have to work me in. I got there early so I could get back to work after having vehicle serviced. I wasn't told by the guy on Saturday that I would need to schedule an appointment to have a better place in line so I did snap at the guy and explained this. I then asked to schedule me the next week. The guy's voice had a condescending tone to me and I told him never mind , I'd go somewhere else. Avoid this service center and dealership . Other Honda dealers are better and are not condescending with customers who get upset over scheduling and unposted policies. I'll cross post my experience and also leave a complaint with the service manager. I won't be back except for the free oil changes they owe me. read more

I'm always satisfied with the service I receive at this honda location. Jay in maintenance is very helpful and friendly. They work very quickly. Yusel is the best car salesman I've ever encountered. He is very attentive and knows what I like. This is the 3rd car I've purchased from Yusel. I'm just gonna day it when you go up there ask for Yusel! read more

Neil Huffman Honda - 2020 Honda Civic EX - Car Dealers Near Me - Clarksville, Indiana

I will NEVER return here again. I walked in for an oil change and of course he walked back saying i need transmission fluid & brake fluid. I said okay. It took them an hour and a half. How does 3 of the simplest things total $705? Over $350 was simply for the technician. That's outrageous. Do not waste your time or money & go somewhere else. I have been to other honda locations & i've never paid that much on any visit read more

Couldn't close a deal, however, they were very realistic and pretty transparent! They even let me lift the used car I was interested in to check out the undercarriage / let me talk to one of the in house mechanics about their thoughts on the car's condition which seemed genuine (: read more

I was able to quickly get a 2021 Civic for my wife. Not only was it quick, but even though my situation didn't fit the regular sequence of buying a new car, Kriss Brodie was very helpful in navigating any and all irregularities. Eric helped with paperwork, the titling team went out of their way, Kevin made selling our old car a breeze and Jay was pulling out the stops getting our existing Honda serviced, too. Thanks all! read more

Neil Huffman Honda - Car Dealers Near Me - Clarksville, Indiana

I had a great experience at Neil Huffman Honda. I had gone to Honda World in Louisville as that was closest to me, did a test drive and then sat in the hot seat as they brought ridiculous prices back and forth for a 2019 Honda Civic Sport. I knew I could get a better deal. I was in contact with Tyler at Neil Huffman via email. One Monday my afternoon freed up and I dropped by. They knew I only had 2-3 hours on hand, in that much time they managed to give me a great deal on a lease (which is what I was looking for) at about 40% cheaper then at Honda World. They also didn't have the color I wanted, but within about 15 minutes they called around and scheduled one to be in the NEXT DAY. The next day I brought my wife to come pick up the car, it was clean, heated up (cold outside) and ready to go after a couple last signatures. The car is great, they offer 2 years maintenance at their locations as well. Would highly recommend for your Honda needs. read more

Neil Huffman Honda - *sparkle sparkle* - Car Dealers Near Me - Clarksville, Indiana

When I viewed the car it had 2 keys. When I bought it a few days later one key was missing. Salesman said he may have lost it. I've requested a second key and the only response I've had is "if we find one laying around, we'll get it to you". I won't be buying there again. read more

**UPDATE** I returned to NHH the next day to speak with the manager of the Service Dept. Richard was very understanding of my frustrations and realized/explained where the misstep took place. To ease my mind in anticipation of a long drive with 2 young children, he offered to re-service the vehicle at no charge to me. This was completed in a timely manner and was very much appreciated. Definitely above and beyond the service we had received the previous day. I would say that Richard saved face for NHH and if things continue to go well at future appointments, we may remain loyal customers (as we have been for the last 7 years and 3 cars!). Prior to today, I would have given a higher rating, but I cannot overlook the poor experience, lack of concern and empathy of my service today. My spouse and I have purchased 2 vehicles from NHH, both of which have the additional Eckbond interior/exterior protective coating package. To take advantage of this additional cost, you have to call and schedule an appointment- that alone is a hassle because every time I've called, I've had no less than 3 transfers between depts before I get someone that knows what I am talking about! Last week, I called and scheduled my Eckbond appointment for today. I told the financier during our phone call that my car would be dropped off in the morning, prior to the appointment for other needed maintainence. I am told that's fine, just to let them know at check in that I also had an appointment for Eckbond. I followed all instructions given- removed car seats, debris and personal artifacts- prior to drop off at the service dept and was absolutely sure to let them know that I also had this service scheduled as well. I'm assured all's well and I would get a call when my car was ready. Five hours AFTER my appointment should have been completed, no call from NHH. I had to call and was told they weren't sure and a return call would be necessary. Within 30 mins, I have a return call, car is done, GREAT! Until 2 hours later when I arrive at NHH...no one could locate my car keys or my car for 30 minutes. My keys weren't with reception, and the receptionist states "Our only Eckbond customer was at 10 this morning and that person never showed up!"...uhhh... that was MY appointment and my car has been here ALL DAY. Finally, after 4 other people joined the search, my keys and car is located in the back lot (all cars that have completed services are usually parked up front). We're notified the Eckbond service was not completed and better yet it appears as if the other maintenance that the vehicle was dropped off for was also not done. The service manager was gone for the day and the sales manager was completely useless in answering any questions. Rather than expressing empathy and understanding, all questions and concerns were met with some form of "I'm a sales manager, that's not my dept" or conflicting responses and blame. Attempts to gain further understanding as to what happened and what services were rendered (if any!) we're met with rudeness, attitude and deflection from the sales manager. Now I'm going to have to reschedule my service for another day. Something that is hard to coordinate when working full time and having 2 children that require safety seats (which need removed for this service). Overall, this experience is very frustrating and disappointing. read more

I Will Not Buy a Car From Neil Huffman Honda in Clarksville. We have leased two cars and bought one from them over the past few years. The first two transactions were fine. The third one wasn't bad but irritated me some. My current lease is ending so I went to see what options are available. Let me say, my credit isn't fantastic. It's not terrible, but could be better. Part of my credit problem is due to what caused the irritation with my third transaction. I knew going in we would not have many options because of credit, so I knew not to be picky. They pulled my credit to give me as estimated payment for a car we had not mentioned or considered. They had done two hard pulls for this. After some back and forth and confusion over the phone, I just went down there. I had stated I'd like to consider some used options instead of leasing new. He found a few and I liked one. I was told it was in our price range and took it for a test drive. Before leaving I told them not to pull my credit until we decide. My husband also liked it, and we started thinking it was the one we wanted. Then, before we could make a decision, they tell us that they actually can't finance that one to us due to our credit. We have to buy or lease something new. I don't understand that, but ok. I'm sure there are reasons I wouldn't think of to explain why. We go inside and sit back down looking at other options. After some discussion, we decide to test drive another car. As I'm waiting for the salesman to bring up the car, I notice several new emails and look. Multiple emails notifying me of hard inquiries on my credit report. So I go take a look. I now have six hard inquiries on my credit. From that day. I had five from the last transaction. So I now have 11 from them. Each can deduct up to five points from my credit score and stay for up to two years. On at least four occasions during our discussions of this transaction, I asked them not to pull anything until we knew what we wanted. They did anyway. When I pointed it out, he apologized but did not offer to do anything else or like it was even a big deal. For someone trying to repair their credit, it is a big deal. Also at that location previously, I have been lied to forcing us to buy out our lease when we did not want to. I feel like I have been taken advantage of for being ignorant and trusting in past transactions. There are great car salespeople. I do not think I have encountered them at Neil Huffman. I did try to text my salesman for an explanation why they did this when I had asked them not to. No response. I emailed the general manager and explained the situation. No response. They may act like they care and want to help you while still helping the business, but if they make a mistake they won't make it right. Or even admit they did wrong. The service department, on the other hand, is amazing. Honest, polite, fast, and efficient. read more

Neil Huffman responded to my review and asked me to email them. I did. I got no response. I told them I was sure they put those comments in so people would think they actually care about customer service. They never responded so clearly I was right. Unfortunately they have several car dealerships around & the financial guy I dealt with in Clarksville is now at another location. I think they have long way to go in training their employees in customer service. read more

I have used this dealer's service department for several years for basic oil changes and rotations. They have signage at the front that advertises a "$49.95" oil change. I even sign an agreement up front for that charge. However, when complete and I went to pay the charge, they added a $3.95 fee for "parts and supplies". What??? The clerk said it was for rags, etc. and that any dealer anywhere charges such a fee. This is a first for me even with this dealer. That's like paying a service charge for the dirty spatula that turns the burger. It's total BS and they know it. The clerk's comments just insulted my intelligence. Rather than entering into a futile complaint about it, I paid without comment. To me this is false advertising and will cause me never to patronize or recommend them even though it's really an insignificant sum. It's the darn principle. I give two stars because they are prompt and convenient. They may offer good deals on cars, but this experience was a big turn off for me. read more

Carl the salesman and Carli the internet person both lied to us....sent us a picture of a vehicle to buy with a price. Carl set up a time to see the car today so we changed all of our plans at work and we got there and there was no car. Carl blamed Carli (Carli he threw you under the bus) and was only interested in our trade in at this point. When I asked him why they lied he said "where is this conversation going". This is a total bullshit run around!!! Bait and Switch No car Thanks for waisting our time and upsetting my wife HUFFMAN doesn't have it! This is shameful ----------- Update... Your sales Manager called back and apologized an hour later to my wife. So to see how sincere he was, we called your dealer back an hour later and talked to Luke, and Luke said he had the car we were looking for on the lot (BTW the same car that Carli just said she had but when we got there she did not), now you have 3 dishonest sales people and a manager that seems too use to covering up for them. Come to find out the internet sales person will promise anything to get you to the lot. SHAMEFUL. we just bought a car at your competition. read more

My experience was beyond sub-par and frustrating. Scheduled a recall replacement appointment and was advised a loaner would be provided if needed. Once I arrived and brought the car through, they asked if I planned to stay and I mentioned that it was discussed for me to have a loaner car ready as I had other errands to run and I drove across the bridge (KY-IN). No apology was given but I was told that I was ill informed and they could not accommodate. The service manager was beyond rude and could care less of my frustrations or the inconvenience this had caused. I will never return to NH Honda Service for any issues and will continue to use Honda World for any of my needs in the future. read more

Absolute worst dealership service I have ever experienced! Between getting sold an vehicle with a bad engine to being lied to repeatedly when purchasing another about receiving the cash difference which we still have not received after 7 months!! read more

Do NOT be persuaded to buy Gap insurance from Neil Huffman Honda in Clarksville when making a purchase. We were told if we cancelled our gap insurance before 2 years, we would get a prorated refund of our gap premium. We made the purchase of a new Honda Ridgeline in Jan 2022 and paid over $700 additional for gap insurance. We called both the gap insurance company and Neil Huffman on Nov 8, 2023 ( well before the 2 year deadline) and cancelled coverage. We were advised our refund would be over $500. 4 months later we have not received the refund despite bi- weekly calls and emails to Duncan and Eric in the finance department and Dave Grover the general manager. Both the insurance company and Neil Huffman confirm the cancellation snd the refund amount. Save yourself the headache and DO NOT purchase from this dealership. They will not return phone calls or emails to us to resolve this simple matter. This does not convince us they would handle any other issue any differently. The dealership has the refund $, but will not refund them to us as promised. read more

i browsed online & Darius reached out offering guidance. Both he & Jessica helped get my car to the dealership. Darius was kind, knowledgeable and overall great salesman. I watched him juggle 4 buying customers with ease. Once we got to the finance portion, Duncan was so informative & helpful. overall 5 stars. my only suggestion is the showroom needs a serious update. the team is doing a great job & their environment should reflect that. read more

Kameron Huffman and Tavis Brown were super easy to work with. I knew the car I wanted down to the color. They didn't have it on the lot but we're able to get it the same day. I was in and out in less than an hour. Tavis showed me how to use the navigation and Apple car play. I would highly recommend them. read more

I had the pleasure of working with Kriss Brodie to purchase a brand new Honda CRV. Her level of professionalism, non-pushy attitude, and great personality was a great fit for us. Complete opposite of Honda World. Overall we had a super positive experience with her and the dealership as a whole. read more

Tavis, Micah, and Eric made my first time buyer experience so easy and fun. These people are amazing and was able to work with me and gave me no pressure to buy the car. I was able to do my application online with assistance when needed and was kept updated about the process. The customer service is wonderful and really made me feel special and had a lot of great laughs in the process. I picked it a car online got to pick it up the next day. I am a VERY satisfied customer thanks to these guys! First time buying made easy and safe during these times. Tavis was great and explained everything down to the T and even offered refreshments as we waited which wasn't longer than 5 minutes. I definitely recommend them and still there for me if I have any questions. I will be a returning customer for all my car needs and services. Thank you all for everything I absolutely love my car!!! First time buyer Proud owner of a 2016 Cruze read more

Neil Huffman Honda is definitely the way to go if you're looking for a trusted, honest dealership that sells and leases brand new Hondas and used vehicles. They have an excellent sales staff and every time I call with questions or for service I am always greeted by a friendly associate and my questions are answered and appointments set in a very timely manner. I started my lease in April of 2015 (2015 Honda Civic LX) and it was an easy process and the sales associate that I worked with (Bill) worked extremely hard to get me approved for a car. I walked in with a Volkswagen Cabrio with a totaled title and no money down, at age 20 with only some established credit and he worked hard to get me a great car at a fair price per month. All of the staff that I have come in contact with have been friendly and clearly like their job. The service center is also great. You can call to schedule an appointment or set one up online. My appointments always take the exact amount of time that they say it will and there are no maintenance lights left on and no grease prints, which as I'm sure you all know is a big pain when getting cars serviced. Prices are clearly labeled upon walking in and are fair to me. I will say if you lease a Honda you get several services as a courtesy, like four or five oil changes and two tire rotations. Overall: A fantastic selection of vehicles, both new and used, with a great sales staff and a reliable service center have probably made me a customer for life (well, until I can upgrade to an Acura). I've never been a Honda fan until I got one and the service that I receive and the absolute joy it is to have a Honda has turned me around. Excellent standard options and hell, its a Honda, don't they run forever? read more

My Honda Pilot was due for a timing belt, brakes, tires and all the other 100,000 services. Dustin, a service writer there, was very friendly and excellent at communicating with me all along the way. The service was extremely expensive, in my option, but feel like they did excellent work and that is hard to find these days. They got right on it and had it all done, including a recall warranty in just a couple days. Very pleased with the entire experience with Dustin and Neil Huffman Honda. read more

Horrible! Stay far away from this place! I bought a 2011 Honda Odyssey (my second car from them) for $10000, 4 months later, the air went out and something was leaking- ok $1100 gone. The car started acting up on up first long trip- the engine light came on and we had it towed to the shop. They told me it needed the 100000 mile maintenance (it had over 100000 when we bought it) and it would be $1850, and that might fix the issue. When I picked it up to take it to another shop, they had all the recommended maintenance on it and it was over $5400!! Were they going to sneak that in if I said ok to the repair?? I was told $1850 and some other "minor" things, not $5458. How is anything in that price minor! They received a lot of my money this year, but not anymore! Go to any other Honda dealer, but run from Neil Huffman!!!!!! read more

I don't recommend this dealer for new or used car. Terrible follow up after the sale. Neither the sales rep or his manager will return calls or emails. Avoid! read more

My daughter came in to buy a Toyota Camry from a salesman named Tyler. He told her she needed the loan money and insurance before her appointment. Tyler called her the night before her appointment and told her that the car had sold. He offered her a car outside of her budget and would not budge on the price and would not work with her. So her dad called Micah the manager and got the run around and no deal. My daughter took out the maximum loan amount the bank would loan her for a car. This is her first time buying experience and a pretty crappy one. We will not be coming back. THIS IS BAD BUSINESS PRACTICES. And I'm not done posting reviews. read more

Very friendly and respectful staff. It was my first time leasing and they made the process painless and easy to understand. read more

Service department was great. Handled my needs got stuff covered in warranty and didn't try to push unnecessary servicing.

Luke Moreschi and Store GM Steve are just two quality individuals. With a recent, and very unpleasant experience from John Jones...ended up with two brand new Honda vehicles (one for myself and my mother). Luke was one of the better car salesmen that I have ever encountered. At no point did it come across as he was looking to one up or take more for himself. Very patient and detail oriented. This was my 2nd purchase from Neil Huffman Honda inside of 8 years. I tried to purchase elsewhere but end the end nothing beats a Honda and more importantly the service you get there at Neil Huffman in Clarksville. read more

Super experience! Was unaware they had a shuttle so we went to Target and by the time Dave, our shuttle drive who was awesome! He was prompt picking us up as well as dropping us off. When we got back my car was there and ready to go! read more