I have shopped all Neiman Marcus Department Stores in Southern California from San Diego, Newport Beach, and Beverly Hills in search of exceptional optimal customer service. I must honestly report that although most sales associates are well-trained in providing pleasant customer service, no one had provided me with extraordinary superior customer service than a very charming and gracious sales associate in the Mackenzie-Childs Gift Department at Canoga Park Neiman Marcus named: Tiffany. She overshined all with her genuine kindness, professionalism, charm, and her williness to go "Above and Beyond" to give her customers an overall top-notch "Class A" shopping experience! I have searched all Neiman Marcus in Southern California to find outstanding customer service and I found it from Tiffany! She gave me what no other sales associate in Southern California provided me, that one-on-one personalized attention that made me feel "Welcome" in the store as well as recommendations and suggestions on purchasing my items. I live in Rancho Cucamonga and I drove to the Canoga Park Neiman Marcus Store to return two beautiful unused Christmas Tree Skirts which were purchased on sale. But after returning, Tiffany suggested that I should just hold on to them for the next Christmas Holiday to avoid paying full price in the upcoming holiday season and she was abosolutely right, so after returning them I purchased them back the same day! Now if that isn't great customer service than I don't know what is! I am now going to be a regular shopper but only at the Canoga Park Neiman Marcus Store because I've found the "Crème de la crème" as far as sales associates go. TIFFANY IS THE BEST!!! read more

Well.... I bought a pair of pants and left for alterations. When I got home, I saw that the left leg was longer than the right one. I showed up at Neiman Marcus on Topanga Canyon Blvd with the pants, thinking they would fix it. Instead, I was faced with the ridiculous behavior of a seamstress named Goldie, who started arguing with me, claiming that she did a good job and that she didn't see the difference between the left and right sides. The manager told me that she did not see the difference either. Are you kidding me? Two salespeople told me that they could see that the left side was longer. I was able to prove my point only when the second seamstress came over, took a measurement, and confirmed that the left side was much longer! It's crazy how they messed up such a simple situation instead of just fixing it. Additionally, an Armenian salesperson who works there with a Hermes belt is very rude and aggressive. When you ask her about something, she responds with arrogance, saying that she's busy. I believe she thinks that she's a queen of Neiman Marcus or something. Since Neiman Marcus is about to shut down, I hope I never have to meet her at any Neiman Marcus, especially at the Beverly Hills location, as I shop there quite often. read more

Neiman Marcus - Hope you see the difference in length. - Shoe Stores Near Me - Canoga Park, California

I was pleasantly surprised to receive such good service and I didn't even buy anything. It was very quiet for a Sunday afternoon but that's pretty standard and frankly I love to shop when it's NOT crowded. Side note: mall shopping is very depressing these days and I was very sad to see that the department is majority fragrances and a few skincare brands. I guess people don't go to stores to get their makeup done anymore because I saw no one doing makeup at all. Special recognition to Sandy (? iirc) who showed me some nice fragrances. I love to try newer niche brands and Neimans and Saks usually are cutting edge. I fell in love with one from Montale (probably misspelled the name) that she showed me and she offered to put me in debt by signing me up for a Neimans credit card....so tempting lol Also, when I was at the Sisley counter, one of my favorite brands, a handbags associate offered to help me which was very cool. She said "I can help you even though I work in handbags. I'm not sure where the girl went who works there." I said "oh thank you! She's right here but I'll go find you if I need anything". And then I walked away because as much as I love their glosses (they're the best in the world) if you can't even acknowledge my existence then clearly my business isn't appreciated. I'll just walk away and order it from my phone. So when I'm ready to purchase my fragrance I'm going to call and ask for Sandy to make sure she's working. Good job! read more

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Nieman Marcus offers many fine quality, exceptional items from select designers for discriminating tastes. NM's has top-shelf cosmetics, fine fragrances, and skin care items from all around the world, which are not widely available elsewhere. There is never a doubt as to the quality and uniqueness of their merchandise. They stand behind their goods. The sales assistants are usually friendly and knowledgeable about their departments. If you need a special gift, be it food, housewares, fashion or the "unknown until you see it" item, Nieman Marcus has something for someone special (including yourself!) for any occasion or, just because. Thoughtful and beautiful gift wrapping is always included. read more

This review is for all the staff that I encountered the day after Christmas. I recieved a gift card, and boy, did I enjoy shopping here. I haven't purchased sunnies since the pandemic, so it was time to update my old specs. April, who helped me in the sunglass department, is very knowledgeable about the brands. She helped me pick out a few that best fit my face. The Dior sunnies were spectacular, but pricey. I went for the oversized, cat-eye Gucci. I am happy to have encountered a pleasant sales rep. Go and see April. She's has a great sense of humor, too. I purchased a pair of L'Agence jeans. I forgot the associate's name. This may be her employee #279204. She went above and beyond, and also informed me about the new after-holiday sale. I didn't find anything there, but found those killer jeans. I am satisfied with my experience. read more

Neiman Marcus - Glam specs. - Shoe Stores Near Me - Canoga Park, California

One of my favorite Neiman's ! I love the Westfield mall , but I love Neiman Marcus even more. Beautiful store with great associates. Cyndi by the Baccarat counter is absolutely wonderful and always has such a warm smile! Shop with her! Also Marcel by Creed is an absolute angel and doll, just like Cyndi. Please go shop and see them!!!! read more

Lera was so incredibly helpful, she was so kind and patient and helped me find a great outfit for my sisters event.

This Neiman marcus has costomer service This review is for shoes department manager So rude her place in bazaar. She doesn't know how to treat costomer that's why always no one is there read more

Knarik was amazing! She helped me find the perfect perfume that truly fits my taste. She was so kind and patient -- I'll definitely go back again! read more

Jack in the shoe department is amazing. Knows his shoes and takes his time showing you different options for what you want. Mojgan and Flora in the beauty department are the sweetest as well, and very knowledgeable on their perfumes, which is what I shop a lot for. I always love stopping by this Neiman because the service from the SAs is top tier EVERY time, whereas no one will even approach to offer assistance at other department stores in the same mall. I will be a customer for life as long as they keep up with hiring amazing associates. read more

Neiman Marcus - Penhaligon's perfume - Shoe Stores Near Me - Canoga Park, California

The management staff are not active listeners .. And use attacking attitude with customers the value of dresses in general is in a good quality but with this attitude you don't feel comfortable to shop the energy of the place is too low Anyway.. i hope you a nice day read more

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Not only did it take an eternity to get helped but I paid to have my wife's gift wrapped with a gift note and this is what I received, robbed me for my money, no gift wrap and no note in the bag. Extremely terrible customer service! read more

Neiman Marcus - Shoe Stores Near Me - Canoga Park, California

came to shop for new fragrances and thank God Mojgan was working. she helped me find new scents that i'm so in love with! she really knows her stuff! i love shopping here, best customer service. 10/10 thank you Mojgan joon read more

One of my favorite Neiman Marcus! The customer service is always top tier, but I prefer to shop with Cyndi & Marcel who work at the Creed/Bacaraat Counter. They go above and beyond for their elite clientele and they are so kind ! They make shopping at Neiman's such a fun experience! Always thankful for Neiman's Westfield! read more

Neiman Marcus - Marcel @ Creed - Shoe Stores Near Me - Canoga Park, California

Very poor service, I have a issue with a transaction and for more than 2 months, I tried everything, but noone care at all, unless you are going to purchase something. I went to the store to solve the issue and manager is always in meeting, customer service only solving online issue. I emailed Social_Care@neimanmarcus.com Noone even bothered to call. This service is ridiculous unsatisfied. read more

I have had a wonderful experience shopping at Neiman Marcus Topanga in the women's clothing area and stumbled upon a great sales associate: Lera Mayzus who has gone above and beyond with great follow through. While I looked online and it said "Sold Out" Lera was able to locate one. She could not have been any nicer, was so patient, professional and accommodating, and steered me in the right direction of clothing that would be best fitting for me/most flattering/etc. Her personal touch and care was seen. Neiman had a wonderful selection and the Topanga store was beautiful in how all their clothes were displayed out. read more

You can get some really great deals on designer clothing if you take the time to look. My guy bought me a versace scarf for my birthday and we received a bonus gift card with purchase . So i used the gift card for a few pairs of great fitting jeans by Frame for about 65% off . Sales staff is always attentive at this location. Beauty floor you can easily get attention . Ladies Shoes/mens not so much . read more

Neiman Marcus - Great deal on denim - Shoe Stores Near Me - Canoga Park, California

Sales person Lera was very helpful regarding a confusing return of an online purchase.

0 STAR REVIEW!!!!!! Will never ever shop here again. The associates that worked there looked at us ugly just because my niece accidentally stopped on them. A little 3 year old girl. And the lady kept telling her co workers and kept giving us dirty looks. The manager even gave us dirty looks pushing us out. I asked if there was a problem they rudely said no and kept staring us down. Customer service?? HELL NO!! This store needs to get better people!!! read more

Gesel and Lera are AMAZING!!!! They went above and beyond to make sure we had the best shopping experience...they were both very knowledgeable and soooo helpful!!!! read more

Had such an amazing shopping experience today! Madiha was incredibly helpful and she checked in with me often, made sure I had everything I needed, and was genuinely kind throughout the entire visit. She made my trip to Topanga an excellent one, and I'll definitely be coming back to shop again. read more

Silvia in handbags is wonderful. Made everything a pleasure and so easy to work with. I will definitely be back. Wonderful experience.

I got a facial with BB, she was amazing. The customer service between BB and Margie from La Mer was caring and make the whole experience unique I will highly recommend getting the facial at the store With BB, you won't be disappointed. read more

I am a little taken back w this location. I have shopped for years here and I feel as the customer service people gradually have gotten worse over years. The are unprofessional, they dress like they r tugs on the street and let's not talk about their attitudes. A business that once was all about class, it is now about bunch of unprofessional being rude while working. No wonder why businesses r now online. Won't return here. read more

I stopped in to try on an Alice & Olivia blazer that I've been eyeing online. They just happened to have one left, on sale, in my size. It was meant to be. Madiha Akbar made my experience at Neimans so enjoyable. She was so helpful, very friendly, and I feel went above and beyond to make my experience enjoyable. I will definitely come back and make sure Madiha helps me for all future purchases! read more

I went into Neiman Marcus to explore some different skin care options and was able to book a complimentary facial with BB. BB was wonderful and took the time to explain the products she was using on my skin. Additionally, she went above and beyond by providing lymphatic drainage care on my face. I will certainly come back whenever I am low on skin care items. Thank you. read more

I am writing to say how great Lera Mayzus was today at Neiman Marcus. She absolutely cares for the customers. She was helpful without being pushy and she also called customer service to help me find a gift card that was never sent to me. It is very hard to find people like Lera. I hope they know how lucky they are to have her. read more

I went to Neiman Marcus to look for skincare products and for a complimentary facial with Bridget. She was absolutely amazing and really catered to my skin with products to hydrate my dryness. Next time I need any skin care, I will definitely be going back to Neiman Marcus and Bridget! She's very knowledgeable about all things skincare and I learned a lot! read more

Sanah, in the gowns department, is a gem. Very sweet towards my children. Very helpful towards my wife. It's people like Sanah that make our experience so pleasant, and that is why we continue to shop here. read more

Yelp Review for Sanah at Neiman Marcus Topanga Mall I recently visited Neiman Marcus in Topanga Mall intending to return my SKIMS x Dolce & Gabbana collaboration items. Three of the four pieces just weren't the vibe for me, but there was one item I was reluctant to let go of because the top wasn't quite perfect. Enter Sanah. She could sense my hesitation and refused to let me leave without finding a way to make me love that dress. She went above and beyond, offering alternative styling tips and suggestions that completely changed how I felt about it. Her dedication and positive energy were unmatched--like shopping with a best friend who truly cares about what you wear. Sanah is a ray of sunshine, and her customer service made my experience unforgettable. Thanks to her, I walked out with a dress I absolutely adore. If you're ever at Neiman Marcus Topanga, ask for Sanah--you won't regret it! read more

They are very understaffed. Very disappointing. I needed help and ended up just leaving because no one had the time for me. Limited selection of sizes. read more

Neiman Marcus - Shoe Stores Near Me - Canoga Park, California

Shopping for formal can be tedious , but shopping for white formal I feel is even harder ! I did so much shopping this week to go to a White wedding . The thing is every white formal dress feels like a wedding dress. I think it's a risky theme having everybody dressed in white. On this day I found three bras from here. The selection of dresses was amazing unfortunately I had already bought mine read more

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In general, I love Neiman Marcus. Yesterday I came in to pick up a pair of shoes that I had ordered, while I waited, I started sniffing around the perfume department, (I forgot their names), but it was a tall short haired women and a really nice guy helping me, I was looking for a scent that was very specific, hard to pinpoint the specificity to which I was looking for. Finally we found it. I just enjoyed the overall experience. read more

Literally the worst customer service of all time. Walking around the store, 75% of the registers are empty, and even when you find an employee to "help" you, they seem too busy (with what? Who knows) to want to help. For a high end store the experience here is bargain basement. Will happily be taking my money back to Nordstrom, a store that actually cares that I want to spend money in it read more

Had to literally get a restraining order for the head of their HR department at this location. Avoid at all costs. Old lady clothes, still testing on animal makeup, and last seasons WORST fashions at high prices all while carrying brands no one under 70 wears. All while paying those workers MINIMUM wage so they don't give AF about their customers because they can't even afford to rent a ROOM in LA. Edit: It's been A YEAR and they are STILL harassing me. Emails, calls, accounts they refuse to close, refusing to communicate with Fidelity that I'm no longer an employee so they won't pay me out MY money. What's going to happen next is I'm going to start updating this review with the screenshots of their ILLEGAL text activity including ones that CONFIRM discrimination against religions and throw them under a bus. Last. Warning. LEAVE ME ALONE. CONTACT FIDELITY- and F*CK OFF! read more

Lera in the woman's department on the second floor is incredible. I was sent damaged merchandise which I needed for the weekend. She went above and beyond to remedy the situation in a timely manner. She even called me the next day to report the status. Lera is a very special salesperson. She really cares read more

Today I have received an incredible facial from Mrs.Bebe. I have to say I was so blown away by her technique. I was not expecting to be having a full lymphatic drainage massage on my face. My puffiness and swollen cheeks are now toned and my face structure is accentuated. I feel so beautiful. We used the Dior line. Omg! I love those products! At the end of our session she guided me on a relaxation journey to a place I wanted to go in real life in my mind's eye. It was so fun, I love that I picked Japan and then all of a sudden she played Japanese flute music. This was heavenly and magical to say the least. I loved every part! Thank you so much Bebe for the great service and product recommendation without the pressure. You are one of a kind and so so so talented! I highly recommend for anyone wanting some beautifying in their life. You are in good hands. read more

I love the personal attention and assistance from the employees! I have to recommend that the most helpful person is Otis Bell! He goes above and beyond making my shopping experience extraordinary! It makes all the difference when you receive such personalized care! This Neiman is my first stop shopping for anything whether it be to make an online order or in store. Otis is always able to assist quickly and knows how to get exactly what I need! Highest recommendation! read more

Lera was the best!!! Helped me find my sizes and put together outfits. Made my shopping experience successful and so much fun.

Lera gave excellent service today! she helped find sized and get it shipped directly to my home!!