This review is especially for the perfume department at this store. First ASK for their return policy if your buying expensive perfume. Now going to the sales associates. Remember you ate there doing your 9-5 slavery job and getting minimum wage most probably and biatch please dont look down at customers who are unhappy with their purchase because one of you failed to do their job when it comes to explaining the return policy. That same customer spends on one visit probably your month worth of slavery salary at that store to say the least. So please look at yourselves in the mirror fix that hair of yours fix that face of yours and dont forget your just a cashier! read more

Amazing, amazing surface!! Lera did an amazing job helping me find my dress. Thank you for being fo kind and understanding

The associate Soheila Azimi was no help at all. In fact she gave me an attitude I have gone to her 2x and both times she shrug her shoulders. I would not recommend her at all. Stay away read more

Just want to give a review for Talin in the tailoring/alterations department. She did miracles on an entire tux in less than 48 hours in time for an event. Impeccable work and wonderful service! read more

Got my facial done by the amazing BB Armelle. She was truly amazing and would definitely recommend to anyone who would like a nice facial. I was relaxed the whole time and she was super informative in all the questions I asked! She is the best! read more

Neiman Marcus - Spa - Shoe Stores Near Me - Canoga Park, California

The facial from BB was incredible !! She made me feel so relaxed and my skin so hydrated

Had the best facial at the Neiman Marcus at Topanga mall, Bridget I have to say is AMAZING !!!The place feels so peaceful and her job is priceless. She is great, I had the best time and talk ever, I felt comfortable, relaxed and at peace Bibi you are the just the best thank you ! Will definitely be back. read more

Lera is so helpful! She's awesome to work with! Great sales and great customer service!

My niece and I went to Newman Marcus to try on sunglasses. We ended up buying a pair of Fendi's. These shades are fabulous!!! I can't wait to wear them. Great customer service. read more

I recently visited the spa at Neimans and I was very pleased with the service provided. Bridget aka BB was wonderful. She asked about my current skin care routines and it was obvious that I was lacking. Bridget was able to rehydrate my skin with some amazing products that Neimans sales. Not only did she bring my glow back but she went above and beyond by providing me with a list of products that I can use on a daily. I'm definitely coming back to see Bridget on a future spa visit. See you soon BB. read more

Recently I needed two dresses tailored to fit. I took them to Talin at Nieman Marcus. She is superb. She is professional, considerate and talented. Her attention to detail is amazing. I highly recommend Talin . read more

I'm sending a second review in regards to the esthetician that I saw one month ago. Be Be Lemos. I am extremely satisfied with the transformation of my skin. My apologies I cannot send photos this evening but I will send them in the next day. There's nothing like dealing with someone that is professional that knows what they're doing I really appreciate Neiman Marcus for hiring the very best. Thank you BeBe, for taking good care of me today. read more

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As a high-end store. They have no professionalism. Angela Hagan is a joke, she is so unprofessional. She definitely does not belong at this store . As a customer who shops here often . I was treated in the worst manner ever !! I had to return an item, Angelica gave me the biggest headache ever kept stating that they were used !! I wasn't able to return them . Thank the lord I called niemus Marcus customer service and they transfer me with the store manager and thankfully Michael was able to help me out read more

I had my first Neiman Marcus facial with Bridgette BB and the experience was amazing from start to finish. She welcomed me with open arms and offered me a beverage and asked what kind of music I would like to listen to while I'm getting a facial. I felt very relaxed and rejuvenated the whole time I was there. Bridgette was very knowledgeable with the products she used and informed me the benefits of each products she uses on me. she definitely has the magic touch with her hands when she did the facial massage. I will definitely be returning for another facial read more

Everyone in the store are extremely nice to me and very accommodating!! Ms.Tallin in Alteration department, Fantastic Tailor. She will make you look good. I have had many alterations done here, I am always very satisfied. I have and will continue to recommend Ms.Tallin. She is one of the best tailors in the valley! Always feel welcomed when I go there. She has prompt and professional service. Highly recommend this place! read more

I had a very pleasant experience at Neiman Marcus , especially services provided by Soha in men's department She was very understanding, helpful and gave excellent customer service. I would have bought more products if I was not in hurry. Because of her services I will visit the store again. read more

This is by far the best high end department store and I love this location wayyyy better than the Beverly Hills location. If you're looking for any high end brands this is the place to go, even better than Saks in my opinion. The place is big and open, employees are very nice and helpful and they have a pretty good collection of each and every brand. Definitely one of my favorite places to shop. read more

Neiman Marcus - Shoe Stores Near Me - Canoga Park, California

Please check out my girl Bridget at their spa. It was my first time getting a facial and I absolutely loved every second of it. She was very informative and attentive to any skincare questions I had during the service. It was relaxing and I appreciated the work that was done. I felt glowy and rejuvenated. I highly recommend it. read more

Yesterday I had such a wonderful facial with Bridget! I walked into the spa room and felt such a calming aura. Bridget was so welcoming, gentle, warm, and knowledgeable. She wrote down a easy to follow routine for me to get my skin on track. I am so grateful for such a relaxing/peaceful experience. It was nice to have some me time being a new mommy. I left with my face feeling so soft and glowing! I will definitely be back again Bridget is such a gem!! read more

When you visit this Neiman Marcus please make sure you book a facial!! BB has the hands of an angel!!! She provides a beautiful ambience during the service. She left my skin glowing! I would definitely be back to see her! read more

I worked with Gina Saxon and she was an absolute delight to shop with. She literally picked out everything I purchased and I loved her sense of style!! She wasn't pushy at all, I let her know what I was looking for and she totally delivered!! If you happen to go into this location, definitely request her!! You will not regret it!!! read more

Silva at NM Topanga is absolutely wonderful! She is a great stylist and super helpful! She cares so much about her clients and goes above and beyond for them. I can say that she has a great eye and is super thoughtful in her styling and what she recommends, so you know you are in such great hands with Silva! I can't say enough great things about her - Neiman Marcus and their customers are lucky to have her. So even if you don't think you need help shopping or a stylist, you need Silva! I very much recommend her as she is the best and can help with whatever you need! read more

Stopped by to meet with a friend and grab a bite. Upon arrival the establishment only had one other customer. Our server was very nice and quick. I believe the manager also came to check on us twice. Our food arrived and we still had lots to chat about. Yes, we talked more than we ate. The server came by and asked if he could pack up our food. I had probably taken 3 bites. Not sure if they were closing or what. But we got the hint and agreed to have our food packed. The check came while the food was being boxed. Food was 3 stars Service was a 4 if you like being rushed 2 stars for the overall experience read more

I was just there this week with my cousin looking to buy a fragrance as a gift to myself for my birthday, one of the sales associates would not stop following us and staring at us like If we were gonna steal. Another friendly sales associates was helping us out, she came out of no where and took her place just to look over our shoulder at every counter we were at instead of actually helping me. It was so uncomfortable we had to walk out. read more

The customer service at this location is horrible. I just left after purchasing a gift and having to beg to have it wrapped and placed in a bag with tissue paper etc. when I asked for it the lady I purchased from gave me an empty bag and had me take that to gift wrapping. The gift wrapping lady literally handed me 4 sheets of tissue paper, placed the gift on the counter and proceeded to walk away. I asked her if she expected me to bag it myself and mentioned that the Neiman Marcus in Beverly Hills bags items like the display hanging on the wall...stuffed with tissue paper and tied shut with ribbon. I'd originally asked for a gift receipt envelope so it wouldn't get lost and said I wanted the gift to look nice because it is for a child's birthday. She looked confused and annoyed but finally went ahead and wrapped it. There was another customer waiting who said in shock "did she really expect you to do it yourself?" I told him I guess I should've gone to Wal-Mart instead. This encounter with your staff was pretty weird and rude. I'll do my best to avoid going here if I can. read more

Neiman Marcus - Shoe Stores Near Me - Canoga Park, California

I ordered a few dresses online for a black tie event coming up. When I went back to return them in the store the staff was extremely and helpful. They returned the items quickly and effortlessly. Then Silva took me around the store to find just the right dress. She is absolutely the BEST!! She went out of her way to find me the perfect style to compliment my body. Not only is great at her job, but so sweet and fun to work with. I will always come here for all my shopping needs from now on! read more

Neiman Marcus - One of great dresses Silva found for me - Shoe Stores Near Me - Canoga Park, California

I had an amazing and relaxing facial done at the Neiman Marcus Spa ‍ by Beauty Specialist named Bridget! She knew what was best for my skin type, relaxed, introduced me to multiple in store products, massaged me and played soothing music. Nearly fell asleep through the facial and listened to every concern I had about my skin. I would definitely recommend and will most definitely be back for another one. The next morning my skin felt flawless! Thanks Bridget!! read more

Great job Iris James, amazing experience and very knowledgeable. If you're looking for fragrance, go see Iris. read more

Neiman Marcus - Jo Malone fragrance. - Shoe Stores Near Me - Canoga Park, California

Neiman Marcus has horrible customer service 1. After placing an order I called to get a price match that Saks Fifth Ave gave me custom service did not price match and took liberties and cancelled my order without my consent. When I called to ask a supervisor he said the agent "said" I requested, how convenient. So he reorders it and actually does the price match without me even asking and I get off the phone thinking it's resolved only to get a notification that they canceled it again! I call again this is the 3rd call spoke to Amakari M Perry who said she would send me an upgraded snow boot for the same price that I got for the one their customer service agent canceled. Again I get off the phone believing the issue is settled, but No once again I get a notification they canceled this boot as well! This gives me complete anxiety and stress and I lose a whole day from all the Neiman Marcus Drama and Lies and dishonesty and bad business practices and lack of customer retention. So after a day I call again this time I talk to another supervisor by the name of Patinna who will not give her last name but says she is the only Pattina who works in the office. She was kind but clearly Neiman Marcus just lies to their customers because she put in a new order for me to an upgraded snow boot takes my payment and today it canceled with a im sorry email. Yes Neiman Marcus you are sorry! If anyone else out there is has been having this same experience and would like to start a class action law suit please reach out to me. I've shopped with Neiman Marcus mostly for my Matouk towels and they take their sweet little time about shipping even if it's back ordered for months but I never wrote a review because at least I eventually got the product I ordered but in this case it's completely unacceptable they have taken in total 4 orders for black snow boots charged my credit card 4 times and have cancelled all 4 orders. They can not be trusted! I would not recommend shopping with them online. I had the very opposite experience with Saks who did what you would expect they filled my order and shipped it within days. Saks has me as a customer Neiman Marcus has lost my trust and they certainly should have to pay for the stress and crooked dishonest way they treat their customers and dishonest business practices! I hope they get sued! read more

Stopped by Nieman Marcus on a Friday and needed a face cream. I like to try before purchasing because I am picky with my skincare , Barmelle at the Nieman Marcus Spa was kind to give me a free facial with selected products, exceeded my expectations. She did a enfered lighting and gave me a great facial along with lymphatic face massage to make my face appear more thin. She also serves champagne if requested. I had an overall great experience. Barmelle left my skin glowing and radiant and I am making another appointment to come back and purchased another cream. 10/10 she's the real deal knows her skincare. read more

Neiman Marcus - Shoe Stores Near Me - Canoga Park, California

I came here last week and saw a pair of versace sneakers that i loved. My size wasn't available so I opted to order them and have them shipped to my home in chandler, AZ. The sales rep "Jesse Loran" placed an order for my size, however the manner in which he did this was the epitome of foolish. He said it was store policy to have the item shipped to the store first then they overnight the package to the customer. I asked why? Since no other Neiman i've ever been to has done this. He said they like to "make sure everything is good with the order" before sending it to the customer. He also charged me Los Angeles tax (9.5%) instead of Chandler tax (7.8%) and then told me the difference would be refunded after they shipped the shoes. Where is the fucking logic? What is the point of the unnecessary convolution. You're basically delaying/fucking up the customer's order because you don't trust Neiman's HQ to fulfill a shipment? Furthermore, if a customer's order came in and it was incorrect....wouldn't the customer rectify this on their own? Anyhow, I still placed the order because only 1 pair was left in my size. 1 week later, Jessie rep emails me at 4pm and tells me that the shoes came in and that "they are beautiful" but the store will be closed for 2 weeks due to the corona virus epidemic. He says I can come pick it up by 7pm, have the order cancelled. or wait 2 weeks. I tell this morbid idiot that if I had the ability to pick it up, I would not have paid to have it shipped to AZ. I then asked him why the shoes couldn't still be shipped that day? I then ask for a refund. He responds the next day telling me "I will have to refund the order in 2 weeks when the store opens back up. Sorry for the inconvenience". You have to wonder how folks with this type of IQ got these jobs to begin with. The only reason why I didn't give a 1 star is because back in 2018 they actually had good options and I had purchased a good amount of items from them. I will most likely never shop at this store again when i'm in LA. I will stick with neiman in Beverly hills or neiman in fashion island. read more

Neiman Marcus - Leaving with this jacket was Mandatory - Shoe Stores Near Me - Canoga Park, California

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I just wanted to put a review for Knarik at fragrance department how sweet she is so sweet I called her today like 20 times and every time she picked up the phone. We we're looking for a perfume which is limited and can't find for last 4 years Knarik made it happen for us. I called her today 8 am OMG she called me back I'm 5 minutes. Thank you dear Knarik for making my mom happy read more

Great shopping experience, great place for celebrities to shop. nice staff, great customer service. Chris Brown and Wife Anita Johnson Brown, Happy Holidays!! read more

I received a five star service from Brigitte at Neiman Marcus / Topanga just a couple of days ago. She made my day by giving me the most relaxing facial and my skin felt deeply cleaned and bright. She is super professional and very knowledgeable about skin! I highly recommend everyone to try her facial and consult with her before choosing skincare products.***** read more

Otis is the best in the Women shoe department! Knows everything about every shoe and really made my decision so much easier!

Employees are super helpful and welcoming here . Skincare/Beauty department reps are wonderful and answer all your questions about products. Chanel is located inside and they're very helpful. Have a good amount of Louboutin shoes here. Selection of red bottoms are better here than at Nordstrom. Love this Neiman. read more

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Very bad management and manager's. They aren't good with their employees!!! Bad no response from their HR service!!!!! Sorry for all managers from their 2 Second floor, They do not have a good communication with the employee also!!!!!! Basically sorry for their manager and HR representative and other stuffs!!!! read more

OMG. I'm so mad because I made a purchase around 3 months ago with a gift card promotion on it with a $250 gift card based on the money I spent. They supposed to send the gift card to me in 2weeks and they just postponed it until now which is almost 3month later. Last representative said I'll get it for sure end of January but not it's the middle of February. He promised me and now when I call them multiple times they say there's no record to show your gift card promotion. I still have my receipt. They take the money first and then they don't send the gift card and you have to keep asking them! My biggest mistake to spend almost $2000 at neiman marcus. They're talking about the superior customer service but just see my situation! I'll keep follow this case until I get the result. read more

My wife ordered some shoes online from them and they sent us the wrong size. And now we have to return them online and they expect us to pay for the postage. That is not good business. Nieman Marcus should not even get a star it should be negative 5 stars. read more

I've had mixed customer service experience at this location. The employees are nice, all of them but not all are willing to help. I have been searching dresses for a few weddings I have to attend. One employee didn't feel like helping me when I expressed my concerns: have to feel comfortable, long dress, arms mostly covered, I hate shopping ... lol I think that might have sacred her. She went in the back and never came out. I asked for a manager, Lara D., she was very helpful. Super patient, very kind, actually helpful with suggestions. Lara knew which fabrics fit a particular way and which designers will work best for my concerns. She waited by the fitting room, gave me great feedback, which dresses look good and which don't. I felt like I was shopping with a good, honest friend who wants me to look spectacular. Lara also helped me purchase home goods stuff, not even her department. Talk about customer service! Lara D. is the reason this store scored my 5 star vote! read more

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