We make it out to Nellis Auction in Katy every now and then, and it's always a bit of an adventure--for better and for worse. There are definitely some great finds if you're willing to dig and take a chance. That said, it's not uncommon for items to go missing, which can be frustrating. The upside is that their team is usually quick to process refunds, so at least you're not stuck fighting for your money back. One big tip: test any electronics ASAP. You've got a 7-day return window, and you'll want to use it if something doesn't work as expected. It's very much a "buyer beware" situation, but if you go in with that mindset, you can still score some solid deals. Also... brace yourself for the parking lot. Getting in and out feels like a real-life game of Frogger--cars coming from every direction, people walking everywhere--so just take your time and stay alert. Overall, it's a hit-or-miss experience, but if you're patient and a little lucky, it can be worth the trip. read more

Nellis Auction has one of the easiest online auction platforms I've used. The website is very user-friendly. You can save searches, track items, and the whole purchasing process is simple and straightforward. Scheduling pickup and payment is quick and hassle-free. Pickup is well organized and efficient. When you arrive, you just give them your name and phone number, park in a numbered spot, and they bring your items out and load them directly into your car. Even the return process is smooth and efficient. It's a well-run operation that makes online auction buying easy and stress-free. read more

Great deals! Great workers! Highly recommend. But beware... its addictive. The return process is easy and quick. I have had a few duds but honestly it was so easy to return. There was once I went to pick up my package and they had trouble finding the package but the team was so helpful and communicated the entire time about estimated wait time. read more

Out of 9 items, only 3 items came as described "new". I even got the wrong item on one of my things

Ask for a reschedule and they canceled my order and then added fees. Was chatting with a representative and she stop responding. This is unacceptable! I want my fees waived and my items I paid for. read more

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***********A GOOD THING GONE BAD************ This use to be my second home, according to boyfriend my first. LOL!!! Now it has become really popular amongst people. The popularity coupled with the junk selling has placed a damper on my shopping thrill. I was amongst those who would regularly pickup items 2- 3 times a week with no returns. Now I am finding myself ordering 10-15 items and returning at least five. It is a huge inconvenience because I have to sit in parking lot and review everything and then send back a lot of items. Then the workers don't take their time placing items in the car, they hurry up and just throw them in your car and move onto the next. Well yesterday I picked up an oral whitening kit. In the description it read NEW, which meant it has not been used and still in manufacturer' s condition. I opened the kit and two of the syringes have been used along with the mouth Gard. I was blown away. It was very nasty and unsanitary. When items are returned no one is checking them before placing back in QUE to bind on item. If the workers would inspect the products than this problem would be curtailed tremendously. I remember a while ago, a manager expressed to me the staff don't read and inspect, they scan and place on shelf for bidding. Then after sending an email not looking for anything in return just wanted to express my thoughts. I was emailed in return with Jardine to push the blame on me who should be grateful this is located here. It was very offensive and the representative had no empathy. Instead of taking full responsibility. The representative provided details about the policy, how to return the item and the time I have to return the item. It was obviously not important to review the account and see it was already returned I just wanted to express to corportate. read more

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Outstanding communication and very safe environment. The area is always clean and free of debris. Super appreciate this business. Great products at your own rate(s). Even their return policy/procedure(s) are excellent. read more

What a wild concept. I say that because is it close out? Is it liquidation? Is it a pallet return store? I was driving by weekly as they were building the property to get to Bridgeland on 99. I looked at their website *then* to get an idea of what type of auction. Seemed kind of like a funky niche of items. My mom told me about it & said a friend of hers buys frequently from there. She found a 99 cent pair of pantyhose. Again with the niche... lol Then, I saw a guy bidding on a peloton bike at my son's Christmas program. We've been needing a new washing machine because our 6 year old one had enough. Something told me to check Nellis. Boom. A brand new, still in box Kenmore. I won for $297. We picked it up & again what a wild concept! Their building is massive. There's a small pickup area for you to grab your item(s). When you drive behind the building, there's tons of empty 18 wheelers, pallets nearly stacked, bays full of discarded items that I guess arrive broken? Pickup was mostly organized. The QR code to check in wasn't working so an employee was nice to tell me, "I'll need your phone number." I gave it to him, some guy flung the washer in to the bed of our truck lol, and another guy told me he needed a 4 digit code. None of the emails, app notifications, or appointment settings said anything about a 4 digit code. It's supposed to be the last 4 of your phone number, FYI. Anyways - highly recommend checking out their site, making sure your item is new & shopping to beat retail prices! read more

Nellis Auction - Our washer - Auction Houses Near Me - Katy, Texas

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It's a hit or miss. But they have a great and easy return policy. Check all of your items you win before leaving and return the same trip. read more

Nellis Auction - Pick up stalls - Auction Houses Near Me - Katy, Texas

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Item was listed as new and I drove 1 hour to pickup a damaged item. I suspected something when I saw the box and I opened it in the parking lot. I returned it immediately read more

I first heard about Nellis from a Yelp review and thought it sounds too cool to not explore. Glad I did! Although beware, you will get lots of dopamine hits and your competitive side might come out - it is an auction after all! Let me start by saying the Nellis site is so well done. It is easy to navigate on your phone, has great filters, and updates pretty much in real time so you can see where you are in the bidding process. If someone outbids you on an item, it also sends you a text message with a link to quickly go back to the item to rebid. You will also get a text message in the last few minutes of an item being available, which is very helpful. The other reviews are very helpful in saying that some of these items are used. Be cautious in your search - any new items will be marked "new". Also pay attention to details like "assembly required", "missing parts", etc. I like to filter by 5 star quality and look at the pictures before I decide to bid. I am more comfortable bidding on some used items than others. Once you win an item, it says you have 7 days to place an appointment to pick it up, although it felt like the options I had to choose from were all less than 7 days out, so beware of the time constraints. Their warehouse is in Katy near 99 and the hours I was able to choose from were 7AM to 4:45PM on weekdays and weekends, so beware there may not be evening hours to choose from (important to know if you were planning on picking up your item after your 5PM job). It was a decent drive for me, so I would recommend either picking up your item(s) on the weekend and try to bundle multiple items in one pickup so it is worth a longer drive. If I lived closer, I would bid more freely. At pickup, there is a QR code to scan and someone brings your item to you. However, when I was trying to scan the code, someone just knocked on my window and asked my name (it was early AM and scared me tbh). The item literally came within 30 seconds. Be aware of cones out too - they are meant to direct traffic but made it more confusing for me because it looks like you aren't able to enter, but I think you actually are. I ended up driving all the way around the building to get to the spaces. read more

Disappointed My first adventure was bidding on this pool thermometer. It said "used" but this is beyond used, most likely broken. Its solar panel is cracked, waiting for it to charge to see if it'll even turn on. The fact I was waiting in the line for 30 mins past my appointment time to get this garbage is beyond ridiculous. read more

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Very poor customer service. No way by phone to contact live support, only by sending a message or text but never get a reply. Merchandise is a hit or miss, you can get a bargin or you may end up with a headach. You may waste time and gas returning your item back. If its a huge and its out of the box and missing parts, now you have to place it back in the box andnow you have to make sure it fits to return it. Think twice before purchasing at Nellis. Like I said you can get a good deal or a headack. Still customer support is very very sad. read more

I am a first-time shopper at Nellis in Katy. I purchased three items from the Katy location. All were listed in good condition and every single item was damaged. I bought a neon sign that didn't light up. I bought a beach chair and when i sat in it, 115 lbs, it fell to the ground and I hurt my back. I bought a painting and it was sliced right through the middle. Very disappointed! Isn't anyone inspecting these items? The descriptions are totally wrong. I am going to the Southwest Houston location later and am hoping to have a better experience. read more

Too many works standing around talking while customers waiting in parking lot endlessly.

Great way to get discounted items. Have to be careful as the bidding part is very challenging. I want to win. . The only "beware" is that I would highly recommend reviewing all pictures of the item as I found one item where picture not matching to the actual item description. Returns are easy however you lose the buyers premium. REVIEW THE PICS. read more

Nellis Auction - Gold deer statues. Really nice and only paid $5. - Auction Houses Near Me - Katy, Texas

Before you drive away, open the box and make absolutely sure you have what you paid for especially for items that require assembly if you do not plan to assemble them ASAP After 7 days you cannot bring it back. We paid for a murphy bed and were dumb enough to trust them. When we opened the box, it was a cheap dresser. read more

I was getting a bed. One box was given and I found it odd but depends on the pieces. Get home (because let's be honest: you really get a rushed feeling) and see 4/4 so I went online to find that now there is an updated note that it was only box 4. Then the audacity of having the rest of the boxes on sale with the same picture. The nerve to not give me the whole bed but instead of reaching out, they just go forth to sell the rest of the bed as a separate auction. The foul part is if you were to win both it passes the estimated retail. My first use of Nellis and this left a very sour taste in my mouth about the establishment, care for the customer, and overall mass push to sell to the ever lining up people. I get it is discounted but there has to be more quality assurance. read more

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Traffic and directions from the clerk needs to be more organized and clear . All stalls should be open to help congestion on the side of the building. Employees look unhappy all the time. No matter if it's in the morning or second shift. read more

Product as described, great customer service, quick in and out! Easy to find as well!

Excellent running web site, pickup process and returns. Very smooth return and refund process. read more

Wow, it's incredible--look at everything you can win here on this app! What a wonderful way to earn items, and it's so much fun at the same time. Thank you for this unique opportunity! read more

I didn't have to wait more than a minute for my order to be delivered to my vehicle. Very fast and friendly service. A hint: be sure to scan the sign when you pull into the parking spot. This will check you in and have them bring out your order promptly. I've purchased from them for several years and always had great service. read more

Nellis Auction - Today's haul from Nellis! - Auction Houses Near Me - Katy, Texas

The is an auction site and I have bought plenty of great things for the house at a great price. I like the fact that it has a pick up location to return. Now there has been a couple items I bid on this but got some else and some time it was way better. You are redecorating this it a perfect spot to find done good deals. Try it out! read more

Decent experience with our first experiment eith this place. It is busy and the pickup process looks a bit chaotic, but actually works pretty well. You're buying stuff right unseen, much of which appears to be Amazon returns. That bit us through no real fault of Nellis, the appliance we bought was clearly an Amazon return and some lowlife had obviously bought a new model the same shape as their old one, transferred the product stickers including the serial number and model number to the old, used, less featured one and returned it in the new box. I only caught it when the QR code on the back led to an owner's manual that in no way matched what was in the box or matched the model number. Nellis has a no questions asked return policy so we boxed it back up and returned it the next day, Return was the same simple process as pickup, give them your number and they come to your car. 2 days later I got a full refund credited to my card. So nothing lost besides a couple of trips to Katy. As others have said, best if you can check your purchase when you pick it up, but they do make returns easy. We're watching the site now and would not hesitate to roll the dice again for a bargain. I will say we ended up finding the same item from a 99% rated Ebay seller for about the same price we won the auction for, so do your homework and don't get sucked into Auction Fever. read more

This review is from the Katy location. The transaction was flawless and quickly,I was there for a max of 5 minutes and the product I received was amazing and high quality and I advise everyone to get on Nellis and bid! read more

PSA 1. customer service says they do not need to help you load anything. And they wheel out deep big bins so be sure you are young and are willing to lift and load everything. And if you ask for help I am told they do not have to help 2. Pet supplies can be expired, have pee, vomit , hair, stink like a skunk 3. Open and check every box , while you are still there- there have been a few that were taped shut but empty 4. Lots of key missing parts 5. Telephone Customer service is a reactive robot 6. Help ticket generates a tough for you response 7. remember the cheap usually comes out expensive one way or another. 8. This is out towards 99 so know the drive and there is usually a wait- even if you get in line and get to a spot you can be left there waiting for over an hour 9. Unfortunately if they valued customers and customer service was customer forward you could forgive a lot but they are NOT read more

Great finds for a great price My tropical birthday dinner was absolutely beautiful Kimberly read more

Nellis Auction - Tropical cake topper - Auction Houses Near Me - Katy, Texas

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I was sold a pair of AirPods Pro 3 the auction listing said there is nothing wrong with them tha they just are used the turned out beingICLOUD LOCKED that is not in the listing and now they want to charge me a fee for canceling this is bullshit read more

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Bought several items for a baby. All were four star items and stated new and in box. First one was a stroller and yes it was new and great price. Second one was a crib that was new in box which bed was cracked and could not return it as i bought over the holidays causing the missed window. Then bought a king size blanket new in box yes it was new in box however was a twin size. They are just trying to sell junk that people have returned. Final was a dresser with seven drawers. Came with one drawer and bent frame. I have deleted my account and will pay extra for brand new and peace of mind and best its coming to my door instaed of driving to pick up someones returns they used and destroyed. Be careful and wise and inspect before you leave when and if you purchase from Nellis. read more

Review for Nellis Auction I've been a longtime customer of Nellis Auction Houston, and have spent several thousand dollars on items through their site. In the past, I appreciated the convenience and the helpful customer service that was available by phone. Even when I occasionally received items that were damaged or unusable, the issues were typically resolved in a fair and timely manner. Unfortunately, my recent experiences have been disappointing and concerning: 1. Bidding concerns: I've noticed patterns in bidding that raise questions about fairness. On several occasions, bids have jumped to match my maximum bid almost instantly. While I can't confirm any wrongdoing, this has made me uneasy about the transparency of the bidding process. 2. Pickup delays: A few weeks ago, I picked up over $500 worth of items. What used to be a 5-10 minute process turned into nearly an hour, with 20 minutes in line and another 30 minutes waiting after parking. I observed several staff members standing around without assisting customers, which was frustrating. 3. Customer service and account access: I mistakenly placed an extremely high bid due to a computer input error. I canceled the bid immediately, but was still charged a cancellation fee. Since there's no longer phone support, I contacted customer service by email to explain. Rather than working with me to resolve the issue, my account was blocked until the fee was paid--despite my long and consistent history with the company. I'm sharing this review in the hope that Nellis Auction takes these concerns seriously and works to improve transparency and customer support. I'd like to see this business return to the level of service and trust it once provided. read more

They need to have someone or something directing traffic here. They do not have a good enough system for the amount of cars that are trying to pick up or return something. You cannot make an appointment to return something. Expect long wait times even if you do have an appointment. read more

Nellis Auction - Line trying to get into the parking lot - Auction Houses Near Me - Katy, Texas

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I absolutely LOVE Nellis! I found it via my aunt shortly after becoming pregnant and boy did this place help make being first time parents AFFORDABLE!!! Brand new items from clothes, mattresses, pack n plays, strollers and car seats! That was almost a year ago and I will utilize Nellis for decor, appliances and miscellaneous accessories for our home. The website is easy to navigate, the pickup and returns are quick and hassle free and the variety of items are what keeps me coming back. I swear my life has been forever changed for the better and I have even gotten some of my friends hooked too! read more

I ordered an item with inventory number 1050080239, but they gave me one I didn't choose, and I won it. Please assign a supervisor to fix this poor service; this has happened to me before. I need an immediate refund and compensation for my wasted time. read more

Very hit and miss with the items. I've won quite a few items. But a few times they're listings have inaccurate info. Recently won a hardcase pink luggage set listed as new, but it's been used for sure-it was cracked and dirty all over! Even the mini cosmetic case had stains on the inside. Another small luggage had a defective lock. Luckily I hadn't locked all the zippers and had a tsa key to unlock it. I suggest documenting all your items through pics/videos so then if you run into issues with nellis denying returns then you can dispute with your bank. I've had great luck with some items, like new $3 jackets and vests, $20 bedding sets and other random things. I have to return those 2 luggage sets and pick up a different one tomorrow(along with a chandelier). Hopefully no issues and both new items are actually new as listed. Video shows "used" purple luggage that looked new -$20 total for a checkin 24inch (if not its a 26) and also included a carryon roller and small bag. read more

I have gotten many items from them and have found probably half of the items to be broken in some way even though their description says it isn't broken and then if you don't open it within 7 days, they won't take it back even though their description was a lie. They need to check their items which they obviously aren't and advertise correctly for the auction. read more

I won the bid for a computer evidently the Nellie people didn't like my winning bid and thought they could get more for it so they canceled my order and relisted the same computer same inventory number for the auction the next day I do not recommend these people and also they have their people run the bids up on certain items read more

I've really enjoyed having this Auction close by. Everytime I need to purchase and item I always look here first and usually find what I need. I've only got one item that was broken (not mentioned in description) but they made it right. Honestly, if I open a package and it's broken or not as the description stated then it's understandable. These items have been passed around so much and for what kind of savings you get typically returning something for my money back is not a big deal as some make it! One of my favorite parts of this company and there pick up operation is how friendly everyone is. That goes a long way with me! Not to mention their quick with loading you up depending on how busy it is. I'd come on a week day if possible. I type this review as I wait in the parking lot of Nellis haha. And although my wife hates it... I LOVE it!!! read more

Nellis Auction - Pick up operation - Auction Houses Near Me - Katy, Texas

CAUTION - They are horrible about verifying the items they list. Listing items as complete with no issues, only to unbox and discover missing part of the order. Go back online to see the same item listed the day I picked it up, using the same pictures, now listing as partial when I still had the original purchase in my hand. It has been about a 40% return rate on our purchases for the last few months. NO QUALITY CONTROL. Can not contact them directly, only through email, with AI responses on how they give you 7 days to drive an hour back to them for a refund. Most of their pickup personnel are very good, but you will get a few who are rude and do not care about service. Pick up is fast, but very chaotic. read more

I'm always finding the best bargains at Nellis Auction! So easy to bid and pick things up quickly!