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    Nelson Mazda Murfreesboro

    3.7 (80 reviews)
    Open 9:00 am - 7:00 pm
    Updated over 3 months ago

    Services - Nelson Mazda Murfreesboro

    Auto brake repair

    Auto engine repair

    Nelson Mazda Murfreesboro Photos

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    10 years ago

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    16 years ago

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    11 years ago

    Service department didn't fix my problem. Said it was a loose cable and still having issues. No one calls me back.

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    8 years ago

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    8 years ago

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    11 years ago

    Business owner information

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    Gary B.

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    11 years ago

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    14 years ago

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    8 years ago

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    8 years ago

    Very good people every one professional patient and respectful. I had a good experience with Nelson Mazda and oh yeah i love my car

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    14 years ago

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    11 years ago

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    10 years ago

    The work on the car did not take too long. Waiting room was comfortable with great WiFi. Nelson Mazda employees were polite and courteous.

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    Page 2 of 2

    Ask the Community - Nelson Mazda Murfreesboro

    Review Highlights - Nelson Mazda Murfreesboro

    Couldn't recommend this dealership and especially Randy any higher than 5 out of 5, I'd say 10 out of 5!

    Mentioned in 6 reviews

    Read more highlights

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    CarMax

    CarMax

    2.3
    (19 reviews)

    I had a car with 25 miles on the odometer shipped from a CarMax in Texas to Tennessee on a car…read morehauler when it arrived at my location nearly 2 weeks after I had paid to ship it. , there was 140 miles showing on the odometer. I test drove and purchased the car after going over it to check everything out. when the car was brought around to the front of the store it was dripping water from a car wash they put it through and then I noticed that it had been damaged on the passenger side bumper. The person there who came out from service said the car wash had done this before ( Making me wonder why they were still using it ) . They contacted me 4 days later and said that they were going to take care of the damage. Then after receiving the estimate tried to claim the damage was reported on the sales disclaimer although it was not that large and was on the driver side hood area , opposite side of the damage now on it. Have contacted insurance company and they will repair and then have attorneys contact the company. Everyone in CarMax will lie straight to your face ab what is going on with your vehicle at any part of the process. went to the store after receiving an email about the damage and no one there knew who the person was although the email stated he was a manager at this location.

    We went to the location in Nashville on 8/23 and I was given an offer (valid for 7 days) for a…read moretrade-in on my car. I chose a car that was at another Carmax location (in tenneseee) to be shipped in. I was told the offer would remain valid even if we went past that 7-days since the delay was on them getting the new one here. The communication with the sales guy in Nashville completely stopped so we came to the Murfreesboro location and explained our situation. They let us start over with them, choose another car, have it shipped, and they agreed to honor the original trade-in offer because of all the trouble with the sales associate at the Nashville location. The new car came in and we made an appointment to go in, test drive, and purchase it at noon today. We sat down to start all the paperwork and they will NO LONGER honor the trade-in offer for my car and are instead offering me $1,200 less. I agreed to take the lower amount if they would replace the tires on the new car and we'd call it even. The new car will need tires very soon but they said they would not replace them because they weren't "within spec". Essentially they let us walk over a set of tires. Over the past 11 years, we have purchased 6 cars from them and have purchased the extended warranty on all 6 of those, as well. For them to make a promise, back out on it, and let us walk over a set of tires was enough for me to share my experience. We will NEVER buy another car from any Carmax or recommend them to anyone again. Seriously beware; I'm super disappointed. ****While the new car's tires were still barely "in spec" as far as their standards/requirements go, they told me they'd replace would replace them if they went "out of spec" within the first 90-days. Those tires have a MAXIMUM of 2 months life left on them so they would have been replacing them at no charge anyway.****

    Toyota of Murfreesboro

    Toyota of Murfreesboro

    2.1
    (168 reviews)

    $252.15 to replace a tag light (tag lights that work; not out)…read more I went to Toyota of Murfreesboro for a 15,000 mile service. I was told it would take 45 minutes. It actually took 2 hours. Then I was told my tag lights on my 2025 Toyota were out. The cost to replace the bulbs was quoted $252.15. I checked the bulbs; they were not out.

    We went for a routine alignment and oil change. Our 4Runner had minor pre-existing bumper damage: a…read moresmall crack and one bent tab from a previous incident. We were upfront about this from the start. We were not looking for a free bumper. We wanted something fair. What we got instead was over eight hours of dishonesty, a reneged contract, and a service advisor who lied to us repeatedly. After Toyota of Murfreesboro returned the vehicle with the bumper ripped halfway off, several tabs destroyed, and new cracks -- significantly beyond what existed before -- I called immediately and was connected to Chris Popin. Chris theorized the car wash likely caused the additional damage. Fine. We came back to work out a deal. Then the lies began. Chris quoted the replacement part at $800+. It's listed on their own website for $418.74. I pulled it up in front of him. He claimed it would need painting -- false. He claimed it might be the wrong part -- also false, confirmed by VIN. He then contradicted his own car wash theory, saying it couldn't have caused that level of damage, despite photographic proof that only one tab was damaged beforehand. After three hours of his moving goalposts, we reached a signed agreement: $418.74 for the part, $65 labor, $200 goodwill discount. When my wife arrived for the scheduled repair -- with our infant son -- Chris informed her the labor would be $279 more because they "didn't see the damage before." (Then what were you doing during the three hours I was there previously?) He then claimed he couldn't locate the signed contract from the prior week. She showed him the photo I had the foresight to take. They honored the deal only after being cornered with their own paperwork. They waited until I wasn't present to attempt to renegotiate a signed agreement with my wife. We had already acknowledged the prior damage and asked only for fairness. Instead, Chris lied about pricing, lied about parts, contradicted himself on the cause of damage, and his team attempted to walk back a signed contract. I took time out of my busy day to drive down and confront them about this and to ensure they honored their agreement; all I got was excuses and lies. Come prepared: know their labor rate is $164/hour, clear your cookies before browsing their site (dynamic pricing), and document everything in writing. They won't honor it unless you back them into a corner, you'll need to have proof. I am furious and disgusted. We will not be working with them again.

    Christian Brothers Automotive West Murfreesboro

    Christian Brothers Automotive West Murfreesboro

    3.8
    (10 reviews)

    I would strongly caution anyone considering bringing their vehicle to Christian Brothers Automotive…read morebased on my experience over multiple visits. I have a 2017 BMW and have brought it to this location repeatedly since February for ongoing cooling system issues. During that time, multiple components were replaced, including the radiator, hoses, water pump, and engine coolant outlet. Despite this, problems continued, and new issues developed immediately after repairs. Most recently, after cooling system work, my air conditioning stopped working properly. It would only blow slightly cool air while driving and would get warmer at idle -- a clear change from how it functioned before the repair. When I brought it back, I was told the A/C expansion valve needed to be replaced due to "high pressure." However, when I asked for actual pressure readings or any concrete diagnostic data to support that conclusion, none was provided. The explanation remained vague and was not backed by measurable values. I also asked whether airflow-related issues had been ruled out (such as the cooling fan or airflow across the condenser), given that the symptoms were worse at idle. Again, no clear or detailed answer was given. I specifically requested confirmation that the cooling system was vacuum filled and properly pressure tested after the prior repair. While I was told verbally that it was done, there was no documentation provided to verify it. A major concern throughout this process has been communication. When I sent detailed follow-up questions by email, they were not answered. Instead, I would receive a message that the vehicle was ready for pickup, without any of my questions being addressed. I also contacted the owner directly, as he has suggested in responses to other reviews, and did not receive any response. The only documentation provided after each visit was basic invoices listing parts replaced, with no meaningful technician notes, diagnostic detail, or recorded test data. For a vehicle with repeated and interconnected issues, this lack of transparency is a serious concern. While the car is currently operating normally after the latest repair, the pattern of repeated issues, unsupported diagnoses, and lack of communication made this a frustrating, expensive, and time-consuming experience. Based on my experience, I would not feel confident returning here for future repairs, especially for anything requiring detailed diagnostics. I would strongly recommend that others ask for clear diagnostic data and written confirmation of procedures before approving any work.

    We had a stressful breakdown on the way home from visiting family over Christmas and our car was…read moretaken to Christian Brothers to be assessed. Unfortunately, the repairs were too extensive, as well as expensive for us to take on. However, Tom was incredibly helpful during the entire process. He kept us updated and informed on the best way to move forward, specifically since we were dealing with this from a different city. He made me feel like we were in trusted hands and even helped us out by clearing our things from our car before it got towed away. Even in a not so great situation, Tom made things much easier for us, and we greatly appreciate him!

    Nelson Mazda Murfreesboro - autorepair - Updated June 2026

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