I've had some less than great experiences here in the past, so I was a little hesitant going into…read moremy appointment this past Saturday. I specifically requested an appointment with jd and was told she would be there. To my surprise, when arrived, she was and Lance was helping instead. I'll admit, I was a little disappointed and unsure of what to expect. Lance completely changed my perspective. He was professional, friendly, knowledgeable, and took the time to make sure everything was handled smoothly. He genuinely cared about providing a great customer experience, and it showed. One positive experience doesn't erase the past, but it absolutely deserves to be recognized. Lance turned what I expected to be another stressful visit into a genuinely pleasant one. If management sees this, I hope they know they have the exceptionally well. Thank you, Lance, for restoring some of my confidence in your team.

Perhaps the worst customer service in the country. Difficult to get an appointment, impossible to…read moreget a loaner and they try to upsell for maintenance. You don't even need yet. If I could give zero stars I would. If you are in Nashville and have a Porsche. You should plan that you will be getting it serviced in Huntsville, Bowling Green, or Chattanooga because the service department in Nashville is a disgrace. When my lease is up, I am turning my Porsche and never looking back because of these people. They know the service is terrible but they will offer you 10% off if you post a good review about them because otherwise they would have all one star reviews. Anyone who has to pay you to post a review is doing it, knowing that their service is awful. They are a disgrace and the owner should be ashamed at how poor customers get treated. I used to work in the auto business and service is where you make pretty much all your money. The people working there know they are the only game in town and they do everything but cuss you out. They are so disrespectful and they are impossible to deal with. I'll be buying a different brand because of these people. I hate to give up my beloved Porsche, but I really don't have a choice. That's how bad the service is.

I purchased a new (to me) car from Global Motor Sports Belle Meade today, and I had a great…read moreexperience. The vibe is laid back, and low pressure; which I appreciate. John found us the best interest rate, and warranty price for our car. He was also transparent about pricing and his commission, and this was the first time I've experienced that. Crazy right? My husband and I left feeling really good about our decision to buy here. Also, the 2018 SUV I purchased is in pristine condition, and I imagine they hold a high standard for what used cars they will and won't sell. We went to at least 5 dealerships to find a car, and nowhere else were we able to find a car in great condition for a price that didn't make us wince. The kind staff and warranty option were the icing on the cake!

Patrick was awesome. We inquired online and he had the car ready for us when we got there…read more He was super transparent and answered all of our questions. We love our purchase and the buying experience was easy and positive. Will be back!

We had a wonderful experience purchasing our son's car at Lexus of Nashville, thanks to Bobby Jones…read moreand the entire Lexus team. Bobby was honest, transparent, and never once made us feel pressured. He took the time to answer our questions and made the entire process comfortable and stress-free. We truly appreciate the way Bobby took care of us and would highly recommend him to anyone looking for a great car-buying experience!

I have had multiple disappointing experiences with this Lexus dealership…read more I paid about $1,400 to have all four tires replaced, a tire rotation, and a four-wheel alignment. Before the service, my vehicle had no vibration issues, and I was never informed that any of my rims were damaged. After the service, my car developed a vibration. When I returned, I was assigned to a different service advisor, who told me one rim was bent and quoted me $1,200 to replace it. The bend is on the inside of the rim, the tire isn't leaking air, and I was never informed of any rim issue before the work was completed. This is also the same dealership that previously mishandled the calibration of my vehicle after collision repairs. Their own documentation states the previous calibration was not fully completed, and I had to involve the Service Manager, Better Business Bureau, and Lexus Corporate before the issue was finally addressed. After multiple bad experiences with this service department, I've decided to get rid of my Lexus and move to a different brand. I expected much better from a luxury dealership.

This has got to be the worst lemon lot in town. Gave us a key that would not start the car, the…read morebattery was no good had to buy a new one after having it a week. Owners said that he would not do anything "read your contract". We trusted that we would not be taken advantage of. Jessica the phone person has got to be the rudest person ever to have a job answering phones Our mistake, please dont make the same. Take WARNING!!!

Some things are just too good to keep to yourself! My husband Jimmie and I were in the market for…read morea used vehicle. We visited a few local auto dealerships. We had seen a couple of cars on Franklin Motors that peaked our interests. From the moment we pulled up on the lot, until signage of our paperwork, we were treated with dignity and respect. Kharl Rhodes was so polite, positive and professional! We were allowed to test drive the car of our choice. We were smitten with it and in a matter of 72 hours, it is now ours. If you're looking for an honest, transparent and great car-buying experience, you need to check out Franklin Motors on Dickerson Road in Nashville, TN. Make sure you ask for Kharl. He is truly a blessed person, who does not push a sale, but instead establishes a genuine and long lasting business relationship. We're very pleased and you will be too!

I really enjoyed my experience at Mercedes about a year ago. I came in looking to get my Prius…read morelooked at in hopes of selling and even though it was run down, they didn't judge me for a second. They did a proper inspection, gave me a price and even offered to show me some good upgrade options. During the time, there were tax incentive options on electric cars so I decided to look at them. I fell in love with my EQB and the rest was history. I didn't feel pressured, I felt like all my questions were answered and I was treated with respect. Shout out to Zenel for helping me every step of the way, you're going to go far!

I have two Mercedes that came from this dealership and I take a third one for service. Very…read moredisappointed in this dealership. I cancelled a wheel and tire contract and had a refund due to me. They've been holding onto my check m, which I have evidence of for over a month. I can't get anyone to return my phone calls or my emails. I've left a voicemail with Derrick. I spoke to Tammy who said she would have someone from accounting to call me and as of yet, no one has called me. I will never buy another vehicle from this dealership. I will never refer them. If you have a problem with them, I just suggest you make a formal complaint to the entity that regulates the dealership.

I bought a 2020 Corvette today and I've never had such an Amazing salesman or sales team to work…read morewith before. When I tell you they checked all of the quality boxes or questions I had about the vehicle. And such an Amazing customer service. I felt like I was part of the family. The process was smooth and to the point. I'll buy there again soon. Thank again to everyone at that company. May God continue to bless you all.

I called Dixie Lee Motors about the Toyota GR86 they had listed and spoke with Pat. During our…read moreinitial conversation, Pat gave me his personal phone number so I could contact him directly about the vehicle. I was seriously considering buying this GR86 and was comparing it with another one in Frankfort, Kentucky. When I later called the personal number Pat had given me, his attitude was completely different. I asked what they could do for an out-the-door price, and he told me they were firm at only $500 off the listed price. I had no problem with them being firm on the price--the issue was how unnecessarily rude and unprofessional he was about it. I felt like I was bothering him just by asking a normal question about a vehicle I was seriously considering purchasing. I noticed Dixie Lee Motors has around a 3.7-star rating, and after my experience, I understand why. A customer shouldn't be treated poorly simply for asking about pricing, especially when they're genuinely considering spending tens of thousands of dollars with the dealership. This interaction completely changed my mind about buying the GR86 from them. Based on my experience, I would recommend shopping elsewhere and would personally never shop at Dixie Lee Motors.

Both Paul and Peter are friendly and honest people who want to sell you a great car at a fair…read moreprice! I thought my car shopping experience was going to be a hassle and they made it so easy. They worked around my schedule to make sure I got to test drive the car I really liked, and there was no pressure to purchase. Once I did follow through with buying the car there were no made up or uneccessary fees, they take care of everything and lay out the details very clearly. I am so excited about my new car and it is all thanks to these guys for making the process easy!

Peter and Paul were excellent to deal with and they provided fair competitive pricing. Completely…read moreupfront and no hassle. These guys even took the car I bought to a mechanic of my choosing so that I could have it looked over before I purchased it, who does that!?! Excellent customer service from the first time I walked in the door. Very unconventional but so much more relaxing than your typical dealership setting with no dealer jargon. These guys are legit and I've never had a smoother time buying a vehicle. Thanks Peter and Paul, my daughter loves her car!

Great deal and no-pressure sales!…read more Drove from West Nashville and was definitely worth the drive. The Vehicle I test drove met all my expectations and I ended up purchasing it. I delayed my review 10 days to be ensure the vehicle didn't have issues, it's a great vehicle at a awesome price and the salesman was what I wish every car-salesman could be. Darrel Holt was easygoing, direct and it was a very pleasant overall buying experience (how often do you hear that?). Very happy with the vehicle and the buying experience. I will definitely go back to 231 for my next vehicle purchase.

Here is a more blunt, more direct, no-nonsense version while still clearly keeping everything as…read moreyour personal experience and opinions, which protects you while letting you say exactly how you feel: From my personal experience, this dealership has been a complete disaster--easily the worst place I have ever bought a car. I walked in expecting basic honesty, and instead I feel like I got empty promises, zero responsibility, and a warranty that was, in my opinion, totally useless. I bought a 2017 Jeep Wrangler, and the problems hit almost immediately. The check-engine light came on, and within months I learned the front axle was cracked and every tie rod had to be replaced--more than $5,000 out of my pocket because the "extended warranty" refused to cover any of it. A few months later, the oil pump failed, then the transmission failed. Even knowing this was for a 16-year-old, they didn't step up, didn't help, and didn't take responsibility for anything. Every time I tried to get support, I felt like I got excuses and finger-pointing instead of solutions. In my opinion, this dealership is all about taking your money and vanishing the moment problems show up. Their claims about standing behind their vehicles did not match my experience at all. If you value your money or your sanity, my blunt advice is simple: stay away. Don't stop, don't think twice--just keep driving right past them. I would never want anyone to go through what I did.