Spectacular experience here for a facial. I did the custom facial, and the experience truly was…read morecustomized to my face! It's hard to know what your face might need, but my technician was so helpful in trying to balance what I thought I needed versus what her expertise advised. I felt so relaxed during the whole experience, from walking in the door to leaving, and I felt welcomed by all there. I will most definitely be returning!

The facility is beautiful, very classy. This quiet, calm spa is exactly what I needed…read more My masseuse is wonderful, asked about areas that I'm concerned about or in here is that I don't want touched. Did perfectly in terms of speaking during the massage. Just ask what you need to know, but otherwise keep quiet and tranquil. Highly recommend.

Karen is by far one of the most knowledgeable aestheticians I've met! She's highly professional and…read moreher work speaks for itself. She has a beautiful cozy place and only uses high-quality products. Getting an appointment with her can prove to be difficult but it is definitely worth the wait! She's in high demand. Get on her list!

Karen is absolutely the best!! I started going to her about 3 years ago. I started just with…read morewaxing(she's by far the best). I then began using the products she sells, and getting facials. I get more compliments on my skin. I'm 41 years old, and people say I look like I have had work done. No work, just an amazing esthetician!!! She's truly amazing at what she she does.

Meka It's normal to have an unconscious bias or conscious…read morebias. I have had that therapist many times and I must say you missed out. He really is amazing. I was caught off guard . As far as the manager being dismissive I would have dismissed you too. . We have enough ignorance, intolerance, entitlement in this world. Who has time for you Meka

If I could give less I would apologies ahead of time for the length. I'll start by saying I have…read morehad a membership off and on. I originally left due to a bad interaction with an employee at another location. I moved so I decided to give it another go since this was a different one close to my home. All was fine till I booked a stretch and massage. I arrived for my appointment 5-7 min early. The stretch guy got me at the time of my appointment maybe a little later. I told him I was there for a stretch because I had been having some shoulder pain and figured this would be good. He replied, "well I'm not doing shoulders today :-O" Then we ended 20 min early. I told him that it was short he claims he got me early. I really really dislike confrontations so I let it go figured I would speak to the manager about it and make them aware through the survey they usually send after the visits. The massage was awesome though Tamara was excellent. Survey came but not for mr. non shoulder stretch guy. So, I was given a free stretch as a courtesy. I thought everything was good this was on 01/12/25. Why on 01/17/25 I see a debit to my HSA for $37.56 from Massage Envy?? I called and was told they were trying to debit the mthly fee which usually comes out on the 20th of the mth. Here is where I have the issue with them. I was told by one person it was because of the membership fee, another told me it was not them, but another told me it was for the non-compliant stretch I got. Make up my mind for me this resulted in me calling my HSA bank cancelling the card for an unauthorized charge. I waited a whole week to see if this charge fell off since it was the incorrect amount and as they said it was not them. The charge never fell off it went through and posted to the account. They were then blaming my bank and saying it was not them. I said since it was debited, I would pay the remainder I was told no they could not do that, and it was not them. I could pay the membership fee in full, or they could cancel my membership for me. I responded that they or someone there basically stole money from me. A bank/HSA would not randomly say oh let me send massage envy some of her money! Because of my response they then cancelled my membership and basically told me I could "AS A COURTESY" use my remaining sessions that I paid for at another massage envy location. I refuse to respond to them and perpetuate the injurious behavior. But I am really upset, angry, and confused on how I am being treated like this when it was my money??? If it were you, wouldn't you want your money back or not be charged an additional amount for who knows what??? Let us just say after my use of the remaining sessions I will not be giving any more business to them EVER!!!!

I was able to quickly locate the item needed (tea tree oil lavender conditioner) and headed to the…read morecheck out. I picked up a mini wet brush from the trinkets area at check out. A pretty cut and dry visit but everyone I encountered was friendly. Plenty of parking on this weekend morning.

This Ulta was the worst experience I have ever had at an Ulta. Not one person greeted me. It took…read moreforever to even find someone to help me. One of the associates left there keys with their attached with the ulta necklace on a counter. I figured I would be nice and go up to check out and when I did there was a young lady with a black shirt, jeans, glasses and brown hair, I said excuse me she looks at me and says yeah, I said it's yes, she says how can I help you. I tell her she had no concern and so I walked away while the keys sat where they were left. There was another lady tall with an off white sweater with jeans that had the most unfriendly face cashing out. This was the worst experience. I will never return to this location. I think they could learn alot about customer service from the entire crew at the Hillside in Cranston location which by far has been my best experience...

My first time waxing and I was a nervous wreck. Julia made me feel so comfortable throughout the…read moreentire process. It was surprisingly quick. We talked throughout the whole process. I highly recommend Julia. Also front staff was very nice too.

Probably won't be renewing after a long run. They've gotten so corporate. They won't wax the 1/16…read moreinch over from where they're trained to stop with a Brazilian bc it's considered an additional service... I was told it's so little I won't even notice it... then why not just take it off/why try to upsell me another service? So frustrating. And they're always trying to upsell the overpriced products and packages. Like hard. It's so annoying. Bummer. Note for guest relations response: my post did not mention the length of hair. There's apparently a cutoff point with a Brazilian, even if it's extremely minimal "extra" Wax that would be needed, and wouldn't warrant you selling me an additional service.

First time at Bonsai Nail; last minute decision to get a pedicure and i found this salon. Salon is…read morein a plaza with a lot of other businesses; some food and coffee options so if you are hungry before going in, can always grab something quick. Plaza can get busy but lots of free parking . Walked in, no appointment but i didn't have to have to wait. There were a lot of people there getting their nails done. They were very professional. My bail tech, Phuong Tran, was courteous and quiet. He didn't say much during my pedicure other than to check if somethings hurt. He ended up re-doing one nail, he didn't explain why, but at least the end result was good. I got white with gel, which i always get before summer starts. I didn't have cash on me, since i decided to go there last minute, but the Tech had Venmo so i was able to send him a tip. The pedicure cost $55 which i think is good price for a gel pedicure. I will def go back.

Stopped in quick to get a gift card for a friend who is always raving about how much she loves it…read morehere .. and now I see why! Her nails always look perfect !! The second I entered, I was greeted by the woman at the counter she helped me with my purchase.. I peeked around to check the salon out because it was GORGEOUS! Very clean, love the set up, I will definitely be coming here for my nails when I am in the area!

I went for the Relaxing Beauty package and was not disappointed. I was able to make a quick…read moreappointment, the services were amazing and the price didn't break the bank. Highly recommend.

No customers to speak about in the building. Not very good at communicating back to the customers…read more I would use a more reputable spa next time as the quality and communication was just not there

I just got a call from the owner stating she will not be taking an appointment for my son in the…read morefuture because he missed his appointment today when I was told a completely different time from what they had on their end. Clearly there was a mistake however, she was so unprofessional and rude, anyone that treats customers like that clearly isn't interested in building a reparable business or repeat clientele. Don't go here, plenty of other salons in the area with professional customer service.

This review is for Caterina. She is my aesthetician at Hair on the Avenue. I have been seeing her…read morefor 8 years and would not consider going to anyone else. My skin has never looked this great: I can recommend her without hesitation.