The folks at Enterprise Rent-A-Car in Kent came to my rescue and helped me through a very difficult…read moresituation with a minimum of fuss. They were helpful, cheerful, and interested in getting me what I needed to get back on the road. It was clear that they went out of their way. They picked me up, got me a perfect vehicle, patiently showed me how to use the technology, and answered all my questions. They worked seamlessly with the insurance company and got me on my way in less than an hour. They cared for this little old lady like I was their grandmother who was in need of some TLC. Thanks, Folks!!!!! Twyla Bogaard

I always receive great customer service at the Kent location. I'm here frequently for business and…read morerent occasionally for personal trips. My only complaint ever is this is a training location which sees many new faces quite frequently so as soon as I get to know my staff, they're on to bigger and better things. Otherwise, they're always quick and take care of me.

Scott is the absolute beat to deal with always quick and headache free in and out within minutes,…read morewhy can't all car rental places work like this? Thanks guys appreciate you.

Friendly, professional and efficient. Prices aren't outrageous. Couldn't ask for more and would…read moredefinitely use them again

Horrible experience! My husband and I were moving from Ohio to North Carolina. Not an easy move…read morewith a lot of stressors and details. We chose Budget because there are a lot of expenses with an out-of-state move and we were trying to save some money. We were to pick up our truck at 9:30 a.m. on May 31 at Portage Leasing in Kent, Ohio. We arrived on time and no one was at the Portage Leasing facility. We tried calling, but there was no answer. When I called the Budget customer service line, they said it could be 2 hours before they found us another truck. We didn't have that time as we had movers coming at 11:00 a.m. to help us load the truck. While I understand the process takes up to two hours, no one apologized and I never heard from anyone even trying to make it right. So, we had to go to U-Haul instead, costing us $400 more than we had budgeted. The whole experience was incredibly frustrating, especially since we've heard from no one trying to make things right.

I hate buying cars - well, actually I love cars but I really dislike car dealers. Ruby Auto Group…read moretakes the car dealer out of the equation and made my recent car purchase the most enjoyable I ever had. I told Jon Ruby what car I was looking for - right down to the accessories and trim and he found it for me. By contrast, it took me three months/untold numbers of phone calls to buy my last car and I didn't get exactly what I wanted. I never had to listen to sales pitches for things that would increase the dealer's profit but not the life, value or my enjoyment of my car (extended warranty/undercoating/financing) or any talk of "he'll probably throw your offer in my face, but I'll take it to the sales manager". What I did get was exactly what I wanted for considerably less than I would have paid if I had found it on my own - Jon more than made up for what I paid him in savings alone - plus he handled everything. He also took my car in trade and gave me exactly what Kelly's/Edmunds said it was worth (in trade). I recommend Ruby Auto Group highly - if you're busy, just don't like the car buying experience and want to let an expert negotiate for you.

From the owner: We specialize in finding the car you want, whether new or pre-owned any make or model. Ruby Auto…read moreGroup takes all the burdens that come with buying a car and utilizes all the knowledge and years of experience to better serve you with your next purchase. We are one of the very few auto dealers that pride ourselves on treating you our customer the right way. Here at Ruby Auto Group, we understand that today's car buyer is searching online for their next car. For that reason we make sure to give you the best information on each car we sell with all the photos you need. All of our cars that we sell go through many steps of certification so you our customer will be confident buying any car from us. Stop being hassled by car dealers that are just trying to sell you a car and not focusing on you and what you really want. Ruby Auto Group will show you what car buying is supposed to be like...A Common Sense Approach !!

This land lord is not honest at all. If you rent from him take pictures and video when you do a…read morewalk through and demand receipts for all rent payments and security deposit. The floor turned my feet black within ten minutes after we moved in. It was filthy. The carpet was clearly not cleaned before we moved in, broken blinds and a hole in the ceiling. He will tell you that if you clean the place and do the minor repairs etc you will get your deposit back, but in the state of Ohio he doesn't need to show receipts for anything he used your deposit for so he will rip you off.

do not rent from this man! I rented after the last reviewer, I only know because I remember…read morereceiving her mail. Shane tried to lie and tell me no one had lived there since him and in years. The electricity that he will try to put in your name is connected to the garage where he stores his crap. Its also connected to the outside safety lights. He will not inform you and he will then use electricity his tenants are paying for without notifying them. The top breaker in the box turns it off, flip it. In apartment C there are holes in the ceiling, water damage and leaking EVERYWHERE. The electricity inside of the apartment will surge out anything plugged into it. The oven provided to me as in accordance to the lease was dangerous and a hazard and it was never replaced. The doors do not fit into the door jams in the least and bugs and cold/hot air comes in freely. If you try to use the three inches of front yard he will yell at you. If his mother shows up, HIDE! She will lie to her son and say you gave her attitude and he will tell you you can go ahead and get out. Take pictures when you leave! Shane did not replace the carpet when we moved in as we had an agreement not to. We told him since we have kids there would be no point, and he stated he would just replace it when we left. It Was damaged with loose strings that would catch in my vacuum, cut out holes, and staining when I moved in. This man is trying to charge me over $1000 to replace a carpet he claims my family damaged after making an agreement with us to not do just that. He also will claim to have the property "cleaned" after you leave, with a running cost of 90$ per hour for 9 hours. The company cleaning? Shrewsberry LLC. HIS MOTHER CLEANS IT! None of this is even to mention allowing people with warrants to hide in the property, attack other tenants, and use the property to slam on the walls and harass tenants. I pressed charges and there are court documents to prove this. The little over a year I spent renting from this man was one of the worst experiences of my life. If you value your peace, time, sanity, and money go literally anywhere else.

Amazing car service…read more I had to schedule last minute due to no Ubers available for my pick up time at 3 am. They were able to accommodate me for my early morning pick up from the hotel to the airport. Tony was my driver and he was amazing. Car was immaculate, service impeccable. He opened the card doors for us, loaded and unloaded the luggage and was a delight to have as a driver. This is a first class company and I am so appreciative of them and the care they took of us. Well done

Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

Excellent service, I appreciated the integrity and professionalism of the staff. They were honest…read moreand very helpful when it came time to make a decision to repair damage or save money. Derek was more concerned about taking care of me than making a quick buck on an unecessary repair. 100% recommendation.

My daughter is an out of state student at Kent State and was hit from behind. Klaben was extremely…read morehelpful to my daughter during this process and the work on the car was outstanding. They gave us such piece of mine as parents from many miles away - Thank you Klaben!