After our friend passed away at home recently & they had used Neptune, we investigated their services. We were at our neighbor's home that evening and thru the entire process with Neptune .... they are very understanding and compassionate! The online information they provide is outstanding & comprehensive plus the representative who visited was excellent. Obviously, we purchased our creamation services from them and are very happy they have world-wide coverage because we do travel quite a bit. At the memorial service yesterday for our friend, Neptune assisted with the Honor Guard, which was extremely moving for everyone. If you are interested in creamation services or need more information, we highly recommend speaking with them because we've seen them in action and they are excellent! I also went with my friend to collect her husband's ashes & the flag... they were more than compassionate, helpful and loving. read more

We were not familiar at all with this process. Christoper was excellent and walked us through the process smoothly.

Neptune Society provides a wonderful service. The cost was incredibly reasonable and the service is fantastic. I could not have asked for better service. They were kind, caring, helpful and when they came to pick up my husband, he was treated with dignity. Fortunately I had just signed both of us the day before my husband passed away. Timing is everything! Everyone at the office was wonderful as well. Thank you for your kind, caring attention to detail. I greatly appreciate all of you! read more

Neptune had to transfer my wife from another facility. They tried to get that fee waived but were not able to do so. Always call Neptune directly, using your paperwork. Cheryl Martin managed the cremation and the obtaining of death certificates professionally and with calm. The latter were delayed by the unavailability of the doctor who is usually used. I feel managing my wife's end of life was properly handled and I am grateful read more

My mom purchased Neptune Society's services back in the 90s. When she recently passed, we notified them not knowing what to expect. Cheryl Martin took wonderful care of us, explaining what was happening, how long it would take, and what to ask the cemetery, as we prepared to have mom's ashes buried on my dad's gravesite. Her kindness and compassion helped so much during this difficult time. read more

i bought my plan in nov 2020 while living in rockford. the cremation & viewing by family site was nearby in a funeral home in belvidere. ( 15 minutes) then it changed to one closer in rockford. ( 10 minutes) i just moved to huntley, il del webb sun city .. & was just told the only !! only !! location is in forest park... over an hour away.!! is that the best you, neptune can do ?? if i knew that back in 2020 .. i never would have signed with you. too hard on family. darn you neptune. read more

This was the best experience anyone could have asked for during such a difficult time dealing with the death of a loved one. Rosina was so kind and helpful . She made all of the paperwork so easy . She helped with getting the permits for the cemetery and prayer cards - she followed up daily - she's a great employee and serves Neptune well- thank you read more

friday i went to settle my final arrangements. not the most pleasant task but the people at the neptune society were great at helping you put together a package that fits your needs. not pushy at all. i am now set and no longer have to worry that my kids will be stressed figuring out what they need to do. all they have to go is a make a call and the rest is handled. read more

They took good care of me during my moms passing, They were kind and made everything a lot easier, Great place and people

This company does not operate using ethical business practices- they purchase names and information to solicit services. I received a mailing from Neptune Society without ever searching for, contacting or even knowing about this company. Furthermore, this company addressed their spam mailing to my sister-in-law at my home address! Shame on you. read more

The team at Rolling Meadows, led by Monica Conroy provided exceptional service with empathy and care. We too are so glad that my mother chose Neptune Society. read more

My aunt chose Neptune society years ago and unfortunately the time had come as she had passed away in Nov. I had such an amazing experience with Neptune and everyone who works there ..I thank you for everything. My aunt wanted years ago my son to observe her cremation and so there was a process to go threw and he granted her wishes ..He had an amazing experience with the Director who explained and went through everything. We are so grateful for Neptune Society to make my aunt wishes come true ..I actually started my plan with Neptune the day I went to pick up her ashes so my family will have everything in place for me .Hopefully it will be many years away but you never know ..Thanks again everyone at Neptune Society read more

Neptune was easy to work with and very professional with working with us re: a family member's death. Everything was explained clearly and phone calls were returned promptly and professionally. I highly recommend their services read more

I chose Neptune mainly because of the clause that says they will pick you up anywhere in the country & return you to the location of your choice as part of their service. That appealed to us as we traveled for business a lot. As it turned out my husband passed away right here in our home town, but they were very compassionate, professional & helpful during this trying time. read more

I was so glad that we prepaid my husband's cremation with the Neptune Society. When I got the call from the nursing home that they were doing CPR, I remembered to grab his wallet on the way out. When I got there and they confirmed he was gone and asked what I wanted to do I simply handed them his membership card. I was then able to go home and know everything would be taken care of . It was also a comfort for the last 12 years while he was still traveling to know that if something happened while we were in another state I wouldn't have to think about what to do. Rosina called the next day to go over everything with me and made everything as easy as possible. They obtained the death certificates for me. I was very pleased with the whole process. read more

Neptune Society does a professional service with dignity. From pre-planning to special care packages that satisfy all the requests of a family when the time comes. read more

Haven't actually *used* the preplanned cremation service we purchased from Neptune Society, but I thought I'd post a review of our experience with Louisa, their sales rep. We competitively priced the preplan option with current at-need pricing for a direct cremation and the prices are competitive. They also offer a true 30 day money back guarantee in case you get buyers' remorse or find a better option. Louisa did a great job of describing the plan, and the options available. She helped guide us through the paperwork and made it simple. Hopefully, we won't need to use the plan for a lllooonnnggg time, but it's nice to know it's there. read more

I had received an offer in the mail for an estimate from the Neptune Society. since it had been my plan to have a cremation anyway I decided to send in the offer and have the rep come over to my home and we could talk about it. the representative / salesman Jim was spot on time and had all the information at his fingertips. This is NOT a complicated process. You can get the basic plan which covers you within 75 miles of your home and you can add a supplemental for under a grand that covers you WHEREVER you may wind up when the time comes. The agreements are simple, short and straight forward. If you can read quickly it is possible to read the whole agreement right then and there. No legal mumbo jumbo just common sense stuff. You give them your basic information like who to contact and other personal info. it's a one page deal. I paid right then and there. Simpler for me. You can pay overtime or use a credit card. The representative, Jim was the star of the show. Very friendly and not pushy, explained everything very precisely. Jim left contact information which I can use to make changes to my next of kin information or address changes, etc. I will be getting a permanent membership card which has a large phone number emblazoned on the front for my wallet. It brings you a lot of comfort to know that these things are taken care of in advance and will cover you anywhere you travel. They can send the urn to wherever you designate. If you choose you can pay a cemetery separately to bury your ashes and have a nice headstone installed for anyone who may want something to visit. My mom did just that. Visit their site, check out reviews. You are not going to find a better place to get the job done. Oh and BTW I got PRE NEED KIT as a bonus, not bad. read more

My mother had signed up with Neptune Society through the Hicks Road Rolling Meadows, Illinois office and we cannot say enough great things about this group. My mother recently passed away and we met with Karen who did an exceptional job of showing us compassion, clear thinking and dignity. We are so grateful that Mom had the foresight to sign up with a great company for her final wishes, and so grateful for Neptune Society. Excellent experience. Johanna E. read more

Everything went smoothly. Even though my deceased loved one lived in a state without a Neptune facility, Neptune worked with the local funeral home to do the cremation. I was able to get fairly quick responses from Monica, the Neptune director. The only thing that was surprising was that she said she'd call me when the cremation was to take place but did not. Perhaps, the local funeral home did not call her. When I called and left a message about whether they were getting ready to cremate, She called me back and left a v.m. saying it had already happened. So, I felt a little sad to know my loved one was not a body anymore. I mostly think that we leave our bodies, our shells, after death, but still felt a little unsettled for a few minutes.I also did sign something on the okay form that said the cremation would be at any time convenient to the facility. I am grateful to my loved one for arranging this 10 years ago as It was nice not have to spend a lot of money on a funeral. All I had to pay was the state fee and the cost of the death certificates. I also want to thank Mark Musselwhite, from the Neptune society in Georgia for his compassionate listening on the morning of my loved one's death. read more

With the recent passing of our brother we found Neptune as we were searching for the services they offer. From the first phone call to the last call, they were professional, compassionate and always willing to do more than what we expected. During a very difficult time we were able to lean on them. Paula and her staff go beyond expectations, they deserve more than 5 stars and this will be my first call if ever needed again. read more

I highly recommend Neptune Society if cremation is your loved one's wish. They are compassionate, knowledgeable, and efficient. In addition, the cost is very affordable and there are available payment plans if you sign up prior to death. read more

I contacted the Neptune Society some months ago as my father was close to death. They didn't email or call me back at the time. Months later, after he's long since passed away, they auto-call every day, sometimes twice. I have asked them to take me off their marketing list. They promised it would be done, multiple times, and that I would receive no further calls, and I kept believing them. There was a pause around Memorial Day. Today I received another call. I think 1) the kind of organization that ignores you for months after you make a simple request for information, and then 2) relentlessly robo-dials you every day, hanging up or disregarding your requests = 3) the kind of organization you shouldn't do business with. Certainly, they don';t have respect for the living or the dead. I believe the other post wherein some senior citizens were sold products they didn't need. I can just imagine it. I think the management of this organization should collectively utilize it's own services ASAP. read more

Just got a call/vm from "Chris" from this place. He/she was probably staffed with cold-calling people to pre-sell funeral arrangements and grave plots (a total guess here - Black Friday deals on your future funeral!), since considering all he/she did was say their name/business name and to "please call them back" without leaving any other info such as WHY I should call them back. ProTip: don't leave vague messages when cold-calling people. Leave me a reason to call you back, such as the nature of your business and why I should be interested. Please stick to cold-calling folks in the NW 'burbs; as a Chicagoan I'll have no reason to subject my surviving friends to a drive all the way out to Palatine to weep over my embalmed corpse. read more

Awesome services for both my son and my mother. Served us well, very compassionate, very easy to setup, and quick responses upon the death of a loved one. I did all the work up front before mom died and I did all the work over the phone due to the surprise death of my son. I would definitely use them again without a second thought. read more