Our company has been a Cross Link customer from practically their beginning over 20 years ago…read more Their internet speed is fast, the internet phones work very well, pricing is fair, response to service issues or questions when necessary is very prompt and when you call to speak with someone you reach a person who can help you.

Can't say enough good things about Crosslink, their service and team are by far one of the better…read morevendors in the Bay Area for the services offered. Anytime there is an issue, Clark and his team are just a phone call/email away. Its so hard to find good service these days...you wont be disappointed with Crosslinks! We currently have all our internet/wifi and phone system with them. Being a busy small business ourselves, its imperative to have our wifi and phones in good working condition...we have yet to have any issues with Crosslinks!

Wifi is pretty miserable. If you're gonna live on Mare Island you're much better off with Xfinity…read moreor one of these other soulless companies. Wanted to like this place a lot but just couldn't

We needed an ISP to hardwire internet to a spare room in our garage. I sent out a request to a…read morecouple of providers on Yelp. RobinsonHSS was the first to respond, immediately jumped on a call to understand our project, and came out the next day. They were timely, did quick, excellent work, and were super friendly/communicative. They went above and beyond consulting us on a few additional steps to take. Highly recommend!

My husband and I had dealt with many Xfinity stores the Oakland and the San Leandro store. His…read morephone stopped working and he was already on his fourth day.. for some reason, the e-card was not connecting, and no one knew what to do with it. We came to the Union City store, where Felix Aguilar was there.. He took the patients to listen and the time to fix the phone.. this man should be a manager, his professionalism, and how polite and comfortable he made us feel through this frustrating process that we had already been through. Felix Aguilar retail sales. Everyone should request him.. He's the best of the best of Xfinity.. what a great representative for this company. I can't even explain to you how frustrated and angry we were of the issues that could not be corrected.. he fixed everything this man deserves a definite raise or promotion. Because of him we will stay with Xfinity and will probably always go to the union store.. and we don't live close to their. Thank you, Felix. I can't tell you how much we appreciate you.. Wilson Nacario and Deborah

Visited the Xfinity store in Union City to pick up a self-install modem. This appears to be a…read moreflagship location in the only major shopping center in the area, so a busy Saturday night is not surprising. What was surprising was that only three associates were working while the store was packed. I was told that even simple self-install modem pickups go through the same queue as full-service transactions. That meant a long, awkward wait just to grab a pre-ordered box. To be clear, the employees were apologetic and professional. They were doing the best they could with what they had. This is not a frontline issue. However, from someone with 15 years of retail telecom experience (including time with AT&T), this is a staffing and workflow failure. Peak retail nights in high-traffic flagship locations require proper coverage and throughput planning. An express pickup system or adequate staffing would dramatically improve customer experience. I genuinely hope the regional director reviews store performance and addresses this. On a major shopping night, this level of understaffing is unacceptable.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

Caylena was super nice, helpful, and knowledgeable! She made my visit to the Xfinity store quick…read moreand easy, answered all my questions, and provided excellent customer service. Thank you for such a great experience!

I don't watch a lot of TV and recently, downgraded my plan...let's keep it real..why am I paying…read moreclose to $200 for background noise for the most basic of channels? Oh Xfinity got ya tied with those packages for internet! #Ridiculous! After dealing with online Xfinity assistance, calling 3 separate times, talking to different reps (within the U.S then outside the Country) and transferred to numerous departments (retention) not deviating from a script it was a major pain! Just keep my internet and lower my %#*#&$# plan! Sheesh Fortunately, an Xfinity Store by Comcast is now in Hayward. Walked in on a weekday which is always the best time to visit (or make an online appt) even if dropping off and picking up NEW equipment. I was quickly greeted by Julia who was friendly and helpful. Brandon, the store manager was equally helpful, patient and explained what was needed and my plan. Bryce who was shadowing mentioned he was new and apologized for any delay. Overall, wonderful customer service (without judgment) as negotiating a plan and getting new equipment is not my forte! Something I wish I had done instead of calling and trying to handle things online. I was outta there within 15 mins! Even though Xfinity Store by Comcast has been at Lincoln Landing (at the former Mervyn's Headquarters) since Dec 2024 I don't think word is out yet as my visit was quick and painless with no wait! Located along Foothill Boulevard next to Sourdough & Co (yummy!) and visible from the main thoroughfare. Plenty of lot parking with other eateries nearby: Chipotle and Habit Burger.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.