Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

I signed up for Sonic expecting reliable service and professional communication. Instead, I've…read morespent over a month waiting for internet installation with virtually no meaningful updates from the company. After scheduling an installation appointment that was already weeks away, I waited the entire month only to receive a call on the day of the appointment informing me that it was canceled. Not only was the appointment canceled at the last minute, but Sonic couldn't even provide a new installation date. Their answer was essentially, "We don't know when it will happen." The most frustrating part isn't even the delay itself--it's the complete lack of communication. For over a month, there were no proactive updates, no realistic timeline, and no effort to keep me informed about what was happening. If there were permit issues or construction delays, why wasn't that communicated earlier? Why was I allowed to wait weeks for an appointment that apparently couldn't be fulfilled? What makes this even worse is that Sonic offered no temporary solution whatsoever. If fiber installation was delayed indefinitely, they could have suggested an alternative service, temporary internet option, or any kind of stopgap solution. Instead, I was left completely in the dark and without internet service. When I called customer service to get answers, I didn't get any new information. The representative simply repeated the same explanation about waiting for a permit over and over again, without providing any timeline, updates, or accountability. Delays happen. Permits can take time. Customers understand that. What customers don't appreciate is being ignored for weeks, having appointments canceled at the last minute, and then being told nobody knows when service will actually be available. At this point, I'm left with no internet, no installation date, and very little confidence in Sonic's ability to communicate with its customers. Extremely disappointing experience.

If you've lived in the Bay Area and survived Comcast or AT&T, you know the bar for internet…read morereliability is somewhere around "please just stay on." Monkeybrains blows that standard out of the water. I've been using Monkeybrains internet for a little over a year now, which feels like the appropriate amount of time to decide whether the internet is good or if it's just pretending. In the past year I can only remember one outage that lasted longer than about five minutes. Compared to my previous providers, that already puts it way ahead. I stream, upload large video files for editing, and occasionally do some online gaming. Those are all situations where bad internet immediately ruins your day. Dropping a connection while uploading a 10GB video or during a dungeon raid is the digital equivalent of stepping on a Lego. Fortunately, Monkeybrains has been very reliable. I actually can't comment on customer service because I've never had to call them. Either I'm lucky, or the service just quietly works. The price has felt worth it and the performance has been consistently solid. Final verdict: the best compliment I can give my internet provider is that I mostly forget it exists.

Why do I get the feeling that anyone who notes they're 'switching to Sonic once it's available in…read moremy neighborhood' is a person who works for Sonic. Anywho, this review is for Monkeybrains. They are a local company (i.e. quick and easy to get someone on the phone if need be) and reasonably priced. You do have to provide your own router, so plan accordingly. Never experienced service interruptions or any other issues in the 2 years I had them as my ISP. Sonic, however, crapped out literally the same day the techs were done installing it. They also have to drill into the infrastructure, so now I have all these bolts sticking out of the walls, uglifying my kitchen space. Thanks, Sonic. (Go with Monkeybrains)

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!

I usually don't leave reviews... but this quite literally was some of the best customer experience…read moreI've had, just in general. Obviously it's annoying to get there and they say you're 4th in line and you have to sit around. But then I was taken over to Dominic, who was so helpful. He helped me replace my internet router with no issue at all. Let me know I needed to return the old one within 15 days. Then I told him I felt like I was paying too much for cable and internet and he walked me through the options for some different plans. I ended up getting a new router, a better deal on my cable and internet and in the new plan there was an iPad included. If you even go to this location, try to get hooked up with Dominic. He's literally the best. And also, he started helping me at around 6:50 when the store closed at 7. He was patient and worked with me until after the closed. Please give this guy a raise. He was literally the best!

It's really sad how we have so many different ways to recycle set up in San Francisco, yet you can…read morereturn a product like this. This product can't be recycled without having to go to the dump. When you call the store they won't even taken the item back for free to properly dispose of it. It works 100% fine, and simply for discontinued service they won't help you even DISPOSE OF THE ITEM PROPERLY. It goes to show no matter how much you do as an individual that recycling and garbage will always be pointless in the grand scheme of things because of these evil corporations. A harsh reality to residents of this city who do so much to keep it clean, yet are forced to live at the mercy of these corporations.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Fastmetrics provides our business with reliable, high speed fiber internet. The fiber is symmetric,…read moreso we can get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Fastmetrics is always willing to answer our questions and is vital to our business operations. Highly recommended business ISP! Kurt, IT Director, Beeline Group

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our…read morenew FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a mulit-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and autoattendents exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

This company is the best! Great Internet, great employees, great dogs in the lobby, and they even…read moresponsor a rescue pig named Wisteria. They resell Sonic, so you can easily switch to them, get a month free, and support a wonderful local business.

I switched from Spectrum, because they are trying to sneak in higher fees without the customer…read morenoticing. AT&T ... fast internet for a good price. That's about it .. the customer service is horrible. The techs need to learn how to install properly. They tried to get me to switch my phone service, but like the other services they offer, it's only half-assed, they don't fully do everything, they only do just enough. I'd rather pay more with someone else, than be stuck with their phone service too ... because whenever you'll need help, there's not a REAL PERSON to be found! Only this a.i. that never understands the human element!! My recent internet problem ... they kept apologizing, but that's ridiculous .. it doesn't ever help anything! They needed to get my service back asap. Stop apologizing! Techs finally came out and didn't fully do the install .. only parts, so it'll probably go out again. The only thing this company was good at were their welcome gifts ... better than most , they gave 2 good gifts within the first month ... but everything else ..

I KNEW IT! I pulled up to my 84 year old mom's house in Rancho Cordova, CA and an ATT person was…read morethere in person telling my mom she HAD to accept their new broadband high speed service (new wiring to her house.) One week after their install... ZERO service for four days and no fix in sight. Absolutely horrible Ai only customer service for the first 2 days and then someone who could only schedule a tech. Then a tech who could not fix the problem , "oh I think it's the controller/relay from the other block, I will put in a work order." Shame on you ATT; the entire street has been in disarray with broken pavement for two years and this is the outcome? Stay away from my mom, you bad predatory company!