Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Our company has been a Cross Link customer from practically their beginning over 20 years ago…read more Their internet speed is fast, the internet phones work very well, pricing is fair, response to service issues or questions when necessary is very prompt and when you call to speak with someone you reach a person who can help you.

Can't say enough good things about Crosslink, their service and team are by far one of the better…read morevendors in the Bay Area for the services offered. Anytime there is an issue, Clark and his team are just a phone call/email away. Its so hard to find good service these days...you wont be disappointed with Crosslinks! We currently have all our internet/wifi and phone system with them. Being a busy small business ourselves, its imperative to have our wifi and phones in good working condition...we have yet to have any issues with Crosslinks!

Being honest, I was petrified to visit this Xfinity Comcast Store after initially looking at other…read moreuser reviews beforehand but I was in a pinch , and even without an appointment for a Sunday visit, I begrudgingly decided to proceed with getting assistance at this location. In short, I was very happy with my decision and my problem was fixed without a hitch and within reasonable time. The store opened at 11 am on a Sunday and I was the 3rd person in line waiting for them to open the doors. The guest greeter was polite and quickly dispatched the queue. Kimberly was my assigned helper and she kindly, listened to my request to replace a defective Xfinity TV box. She was knowledgeable and attentive to my concerns which all in all got me out of the store in about 10 minutes. This store had adequate staff that day as I saw at least 5 employees and everyone was diligent with customers. I was impressed and shall visit this store again in the future for Xfinity service when suitable. Tips: - It might be necessary to assemble your Xfinity account information i.e. user id/password/defective equipment & its accessories in advance to help expedite your case. - Also, you may need to have their Xfinity mobile app installed and working to complete some of their IT troubleshooting steps SO make sure your Xfinity mobile app already works to save time if applicable. Good luck!

Separating this review from what I think about Xfinity service itself…read more But I just wanted to say that every time I've come to this location, they've been extremely nice and helpful. I was returning equipment today and even after cancelling service and and returning equipment, the lady was still very nice and easy to talk to (sorry I didn't catch her name). Who knows maybe if my new ISP doesn't work out, maybe I'll be back just because of the staff here.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

I don't watch a lot of TV and recently, downgraded my plan...let's keep it real..why am I paying…read moreclose to $200 for background noise for the most basic of channels? Oh Xfinity got ya tied with those packages for internet! #Ridiculous! After dealing with online Xfinity assistance, calling 3 separate times, talking to different reps (within the U.S then outside the Country) and transferred to numerous departments (retention) not deviating from a script it was a major pain! Just keep my internet and lower my %#*#&$# plan! Sheesh Fortunately, an Xfinity Store by Comcast is now in Hayward. Walked in on a weekday which is always the best time to visit (or make an online appt) even if dropping off and picking up NEW equipment. I was quickly greeted by Julia who was friendly and helpful. Brandon, the store manager was equally helpful, patient and explained what was needed and my plan. Bryce who was shadowing mentioned he was new and apologized for any delay. Overall, wonderful customer service (without judgment) as negotiating a plan and getting new equipment is not my forte! Something I wish I had done instead of calling and trying to handle things online. I was outta there within 15 mins! Even though Xfinity Store by Comcast has been at Lincoln Landing (at the former Mervyn's Headquarters) since Dec 2024 I don't think word is out yet as my visit was quick and painless with no wait! Located along Foothill Boulevard next to Sourdough & Co (yummy!) and visible from the main thoroughfare. Plenty of lot parking with other eateries nearby: Chipotle and Habit Burger.

Who is taking care of the quality? Fabulous the value no charge it all to exchange my old modem for…read moremy new modem. The staff was amazing. They greeted me as I enter the store. The store is awesome. Clean smells really fresh the team and they are very alert and they know what they're doing shout out to the foothill Xfinity store for being number one with their customers. Customer service is A1 and they Stewart most definitely I guarantee they're going to greet you when you get to the door I wasn't even in the store pass by and I said no this is the right place walked in and the young lady greeted me and help me immediately shout out to your whole team big ups.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

Subject: Complaint Regarding Defective Product and Unfair Refund - NETGEAR MK62 via Fivestar Depot…read moreon Amazon I am writing to formally express my disappointment regarding the recent purchase of the NETGEAR Nighthawk Whole Home Mesh WiFi 6 System (MK62), purchased via Amazon from Fivestar Depot. This was my second purchase of this product. My first unit worked for approximately 14 months. However, with this second unit, one of the two components (either the router or the satellite extender) was non-functional upon arrival. I contacted Fivestar Depot immediately. While they did respond with troubleshooting suggestions, the issue persisted. I then hired a professional IT technician--at our own cost--to attempt repairs. The technician was able to get the router to work temporarily (for 3 days), after which it failed again. This clearly indicates a defective unit, not user damage. Following this, I contacted both Fivestar Depot and Amazon, and returned the item expecting a full refund. At no point was an exchange or warranty service offered. To my surprise, Fivestar Depot withheld 50% of the refund, claiming the item was "used." I find this unacceptable. Naturally, I unboxed and attempted to use the item to test it--it arrived defective. There is no evidence that I caused damage in the very short time we had the product. I believe: The item shipped was already partially defective. I took every reasonable step to resolve the issue. The current situation reflects poorly on both Fivestar Depot's business practices and NETGEAR's oversight of third-party sellers.

I had to absolute worst customer experience here ever!! The guy on the phone was so rude he hung up…read moreon me before I even finished saying what the problem was. The second time I called the same customer service number 1 week later at (844) 429-1763 the same guy picked up again. This time he was extremely condescending and kept repeating the same thing 3x and then spoke at a super slow speed saying since I can't seem to understand him, he was going to say each word at the speed of a turtle since I was too stupid to understand him apparently. What he was repeating to me was that I would have to pay a lifetime fee of $300+ on top of the $400 I just spent on replacing an old Orbi. I just wanted to know more about this new system he was telling me where they no longer provide the security since after 2026 products and now you have to pay this new hidden fee that they never mentioned anywhere before unless I went and asked them myself, which in this case he was so rude about it that I will no longer be a customer here and I'm returning all their products. It's so bad never ever buy their stuff.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!