Dr Stein and the medical staff were great. The admin and their system is where things seem to break…read moredown. They changed my first name to a letter. Literally. They claim they can't list me by my actual first name, because it's abbreviated on my insurance card. My insurance knows it's abbreviated and they have my full legal name. And even if their system is that complicated, there's no preferred name option? Really? So they will refer to me as a single letter instead of my actual name. I've never run into this problem before at a medical provider office and I've been to many using the same insurance card. Imagine being taken back to have a procedure done under anesthesia and the assistant you've never met tries to greet you but doesn't know what to call you because your name is missing on your paperwork, and it's just a letter. Imagine they try to call your driver back after you're done, and they don't know what to announce. Imagine you get texts after your procedure, referring to you as a single letter instead of your first name. That's exactly what happened, and I was really surprised. It's poor customer service. It creates confusion and discomfort when you're already in a vulnerable position. I work at a medical office and I can't imagine treating a patient like that. It's such a basic standard to call people by their name. I let the office know my concern and they said they can't do anything about it. I'll go elsewhere next time.

Tried to bill me for service after procedure, called the billing service, after them checking on…read moreit said it was a mistake. This was in March of 2025. It is now Sept. And got a call from a collection agency and they are trying to collect the amount. Call doctor office back and told them and they said they would have someone investigate it and get back to me. Looks like I might have to file a complaint with the AZ attorney general office that they are trying to extort money from me. My insurance company said that I do not own them anything. Stay away from them unless you want trouble.

I have been a patient at APTC for at least four years. I have had epidurals, nerve ablations and…read morepain management. I've had CRPS, osteoarthritis, multiple herniated discs both cervical and lumbar and chronic migraines. In short, I'm a hot mess. I primarily see Dr. Nasser and NP, Amelia Campbell and their attention to my concerns and thoroughness has been incredible. When I was in PT trying to avoid spinal fusion, I mentioned how painful it was, I know PT can hurt, I've had both hips and knees replaced. However, when I told Amelia I was leaving PT crying she sat me down and encouraged me to remember that while it can be uncomfortable, what l was experiencing could be doing more harm than good. She also said it could just be a bad fit and maybe I could see a different provider as there are many approaches to PT. The extra ten minutes she spent with me helped me remember to self advocate. Anyway, she cared and her advice was very helpful. The office staff are efficient, friendly and kind. In all the years I've been there, they've only run behind one or two times. I highly recommend them.

Told me to get 2 MRI's done then told me to go away because I tested for THC…read moreI was told to get MRI for lumbar

Dr. Bansal is knowledgeable, thorough, compassionate and caring…read more Our treatment plan is clear, concise and conscientious, Dr. Bansal makes us feel "heard" and listens to our input, concerns and suggestions. Dr. Bansal is up to date in care options and our success, to date, supports that.

The care in this facility is awesome! However, the front office staff is amazing, and I want to…read morehighly one person her name is Emily Q. I was trying to schedule and coordinate 3 appointments, and Emily took over and went above and beyond trying to coordinate with me and the rest of the team so I could make all my appointments. The service and her efforts are greatly appreciated as we talked on the phone and coordinated all 3 appointments that worked with my schedule. KUDOS for the GREAT job Emily! Thank you!

1/14/25 A friend called from the ER about 7pm and was upset…read morethey wanted to admit her. Couldn't make sense of the situation and off I went. Parking 5/5 Easy finding a parking spot in the private parking lot. Security 5/5 Evening security guard was on their game, getting visitors masked up and through the medal detector. Note to visitors, I always carry a pocket knife. No bueno back to the vehicle it goes. Never detected my Badge, left knee replacement like the airports do. All good though she was cool. Learned which floor/room my friend was admitted to and easily found her. She was experiencing a medical condition and was being treated properly for it. She didn't feel being admitted was necessary but I agreed with the doctor. After an hour she was hard at sleep and in great care. As of 1/15 she is still being treated and is recovering. Thank-You Lord, and to the caring staff at Banner Baywood! Stay Healthy my friends-SYOY!

Banner Baywood treated me very well in the ER & in the hospital after admission. Both of my parents…read morewere treated very well at this hospital as well. I went in for an unexpected medical emergency. They were not super busy, but as soon as the ER doctor spoke to me, they went to work. They ran tests & we had initial results very quickly. It was a relief knowing someone was going to address my problem, especially because it was scary! In every hospital you have to be patient to some degree. There are always bumps along the way & you might even interact with a few people with little to no bedside manner & some may seem like they aren't listening. It's up to us to decide if they are important enough to complain about, because sometimes they aren't worth the time. Overall, my experience with 99.5% of the staff at Banner Baywood was great! They listened, they responded & I was treated appropriately. During COVID I personally knew too many people who were treated very inappropriately at several other hospitals in & out of AZ, so I was not so trusting. Banner Baywood gave me renewed hope. I am thankful & glad I chose Banner Baywood.

Look. I might have waited for a while but we are in the middle of an unprecedented pandemic and I…read moredidn't check in online before I left my house and they just had a new operating system dropped on them like two days before I showed up needing stitches. That being said, everyone was so great. Everyone cared about the fact my hand was bleeding and everyone was transparent about the delays caused by the new systems and my perpetual bad timing. I think people need to be realistic about these places that offer diverse and numerous services and to anticipate with patience the functional delays that come with all of that. If this is your neighborhood FastMed or urgent care, let it be just that. The amazing guy who irrigated my cut had X-ray tech on his badge but he's also certified and qualified to do exactly what I needed him to do. My doc was great to stitch me up while telling me crazy stores about his kiddos. The front staff was trying the best they could to get everyone in, and to see if I needed anything and to make sure I was good to go before and after my "laceration repair" so... I dug this place. I used a different FastMed last week for covid rapid test and they were also great. I appreciate the staff there. All of them. And appreciate all of the medical professionals doing what they do right now.

I had an extremely positive experience here this morning. I took my 10 month old son in to get an x…read moreray on his finger that we weren't sure if it was broken. The first thing I noticed when walking in was how clean it was. The floors had no stains or dirt... which was very nice. The receptionist was fast and sweet. Got all my info quickly. We didn't have to wait long in the lobby (it was slow anyway) and when we got back to a room I noticed again how extremely clean it was. The doctor was extremely personable and so was the rest of the staff, everyone we communicated was very nice. This is the first time I've had an incredible experience at an urgent care. I've never seen one so well kept so that actually surprised me. 10/10 experience.

Had an appointment October 22 with my Neurologist, Dr Kapoor. She was wonderful and took her time…read morewith me, very thorough. I was told I needed an mri and to come back two month later. Waited a week for banner imaging to call me about my mri, no one ever called, so I call neurology back twice trying to figure out why I wasn't getting called about an appt and Banner imaging was also not answering til today. Today Dec 2nd I found out my referral from here was NEVER SENT to banner imaging... Could you imagine if there was something severely wrong with me and something happened to me in the time frame of "waiting for banner imaging to call" when neurology never even sent in my referral. Anyways hope this was a one off for me, but who knows.

I'm seeing several complaints here about the "Banner Health Clinic: Neurology in Greeley". I hope…read morethe information I've received from my family is inaccurate. But as far as I can tell, this clinic reported my dad to the DMV as not being able to drive and diagnosed him with dementia. I do not disagree on their action with my dad's driving. I know they have a legal obligation to report people they are concerned of being a danger to themselves or others. However, it seems that they dropped the ball there. Again, they had ordered some tests through radiology and apparently my family didn't get the right tests done. From what I understand, Banner Health didn't communicate directly with radiology and was disappointed when they came back with no brain tests. I just tried calling the office to get or give information and the other person would not budge either way. I understand that HIPPA prevents them from giving information to me but even in lawyers' offices, they will receive information. I am living outside of the US and have limited functionality on calling apps that allow me to call the US so I am not able to do a three-way call directly so my dad can give them permission to speak with me. My dad doesn't want to go back after the way he was treated (which I acknowledge may not be 100% as far as his perception) but my mom and brother get the same vibe that this clinic doesn't want to deal with him and they won't even take action on making a referral so they won't have to deal with one of their patients. It seems that the medical field is changing from a place of compassion for the sick to a legal entity that is more hard-nosed than the legal industry itself. Most places would give general information (i.e. law offices, DMV) etc. But I couldn't even get that here. I hope this is just a big misunderstanding that can be resolved by staff taking action and not just waiting for the patient to call.

My husband has been here for a week and I have been impressed with the quality of care, and…read morepositive attitude of all staff members we've interacted with. I appreciate their direct communication and helpfulness. My husband has interacted with most of the PT and OT team and has been encouraged by all. The place is clean. The only hiccup we had was with the individual a/c unit in the room. The automatic temp setting was not working, but we found a work-around. He largely enjoyed the meals and the special popcorn and ice cream days. They are very willing for pets and people to visit. Another suggestion would be to publish a directory for services ( ordering meal replacements, transportation, billing, etc), otherwise you have to ask a team member to have that person check in. It's a minor inconvenience and doesn't deter the great rating!

This facility is CLEAN, the food is fantastic, everyone from housekeeping to Director of Nursing…read moreand above is kind, caring, always have a smile on their face and always say hello when they pass you. I was here for 3 weeks after a serious illness. PT and OT are amazing and very skilled. I pray I never have to be in rehab again, but if I do I will be back here!!! I never waited more that 3-5 minutes if I pushed a call light and there is always someone around to help you or get you what you need. Refrig in room, microwave in room, snacks at front desk, they even have a pastry chef. I simply cannot say enough about my time here. Thank you everyone for being so kind and d getting me strong enough to go home. Gosh Bless

Back two weeks later and they are still playing rock music in the seating area.... It's down…read morelower but it is tinny and grating and anxiety producing. Love my NP Trina Bury so came with ear plugs this time. What in the heck? I feel like this lovely office should have more compassion for their clients in terms of what they put on the big screen tv... something perhaps... relaxing?

I'm so frustrated with there broken system you can't contact the office because they have a service…read moreit takes 1-3 days to get the message to the doctor 1-3 days that's ridiculous I've tried to be patient I would love to find a new doctor I definitely wouldn't recommend till they fix the system stay away

Can never get any one to answer the phone. Put on hold for 45 minutes each time. Horrible customer…read moreservice. Going to have to drive 40 minutes to get some one to answer my questions. Unreal !

Very poor follow through. No written instruction given. No written parameters. No prompt…read more return call on critical med problems. Leave their patients hanging and wondering what to do.

Had foot surgery at this hospital, I had to pay roughly $5k in advance to hospital before my…read moresurgery. I questioned the amount several times but no one seemed to care. After surgery I called my insurance company & complained. They found that I was overcharged $3.200. I called several times to Banner to get my refund & all I got from them was it's a long process to get your refund. Took 2 1/2 months to get my $$. WHAT A SCAM!!!! OVERCHARGE PATIENTS & HOLD $$ MAKE INTEREST

I delivered my baby at Banner Gateway and all the nurses were so kind and made my labor and…read moredelivery amazing. My delivery room was giant as well! We had 4 labor and delivery nurses. Allie was my nurse towards the end of my labor and she was the nurse who helped me deliver my baby and all I can say is WOW! I will never forget how awesome she was and how well she took care of me. The postpartum care nurses (we had 6) were not as awesome as Allie but most of them were kind! The only reason I didn't give 5 stars is because the postpartum care is not the best. They tell you to get as much rest as possible and feed baby but then they come into the room every 5-10 minutes. Not sure if that happens everywhere, this is my first baby. We also had issues with the cafeteria not delivering food to my room. Overall, my experience at Banner gateway was great and i definitely recommend delivery your baby here if you are considering it.