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    New Age Movers HTX

    3.8 (20 reviews)
    Open 8:00 am - 5:00 pm

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    This is how my storage was packed.

    I was extremely disappointed in this company. I originally found them on Groupon but realized it was a better deal to book directly. I explained that I was moving a fully furnished three-bedroom home. The assistant suggested I book three hours, but I mentioned my last move from a similar three-bedroom home took four hours. A grown man and two teenagers showed up. I noticed they were taking one box at a time, and it ended up taking over four hours for them to move only three-quarters of my home. They were moving my items from my home to a storage unit. They told me another truck was coming and went to my storage unit without me while I waited for the second truck that never showed up. Below is a photo of how they packed my storage unit. Another truck came the next day, two hours late. I told them I had plans and needed to be done by a specific time. They agreed that the way my storage had been packed was awful. They ended up leaving and agreed to come back on Sunday at 10 a.m., but again, they arrived almost two hours late. These two movers were able to get the rest of the items from my home, but when they arrived at the storage unit, they only took out a few items to reorganize before putting everything back in. Due to the poor packing by the first movers, I had to get an additional storage unit. The movers on Sunday even said what the first movers did was terrible. They also removed parts from my furniture and didn't reassemble them. The original movers on Friday didn't wrap any of my items. Although Robert and his brother did a good job on Sunday, they did not rectify the situation caused by the first movers and instead blamed me rather than making it right. I was charged full price for both sets of movers and spent almost $1,000 on moving services. I have never been so disappointed with a moving company. I will now have to hire additional movers to reorganize my storage unit so that all of my items will fit--something a 10x20 storage unit should have easily accommodated. They also told me that for a three-bedroom home, I should have booked a day to a day and a half of moving time. This is ridiculous, as my home was a townhome. Please DO NOT use these movers unless you want to waste your money.

    This is my TV!!
    Kimberly T.

    I wish I had a 0!!! these ppl just tore my shit up!!! first they dropped a lot of my stuff breaking it!!! then they busted my television and refuse to pay saying it was supposed to be in a box!! well if it was supposed to be in a box and this is your protocol why in the hell did your movers move it!! Take it out of their pay not mine. But you see they thought it was probably an old TV and I had just bought it a couple years ago. Probably dont have any money to replace it and probably dont have any insurance. PLEASE CHECK THEIR INSURANCE BEFORE BOOKING. MAN UP JUST MAN UP AND PAY WHAT YOU BROKE UP!!

    Desk #2

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    3 months ago

    The three gentlemen followed my instructions on being very careful with my items. Very professional and finished on a timely fashion.

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    1 month ago

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    7 months ago

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    11 months ago

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    3 months ago

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    8 months ago

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    2 years ago

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    2 years ago

    Excellent service for a great price. Highly recommend for anyone looking for a quality service.

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    2 years ago

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    3 years ago

    Communication is amazing! Got an response from them very quickly and scheduling was very easy

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

    They were great. Managed our move from two seperate locations to a new location on a Friday afternoon, quickly and smoothly.

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    3 years ago

    Fast, reliable, and did a great job moving us into our new apartment. We would definitely use them again in the future!

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    2 years ago

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    2 years ago

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    2 years ago

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    Thank you we gladly appreciate giving us a chance

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    2 years ago

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    Review Highlights - New Age Movers HTX

    Their hourly rates were VERY reasonable and affordable.

    Mentioned in 2 reviews

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    I've debated posting this for weeks, especially seeing other reviews where the owner argues with…read morepeople like a brat who didn't get her way. But after my experience, I would urge people not to spend their hard earned money on a business with an immature business owner with the worst communication skills. Let me preface that we have always been fairly happy with our service. We've had a few not so great cleans, but for the most part, we've been happy. There were just some things we couldn't get past which caused us to cancel our services. We had requested on numerous occasions one cleaner not return to our home - despite this, she has been assigned twice that we can remember. When my husband texted Debra about it, without a response back, he followed up the next day asking if the request for another cleaner and day change to accommodate another cleaner had been done. Debra had responded back "when things are asked of us, we get it done." Additionally, I did not receive a response to my text about it. Personally, I don't think that was the way to respond to a customer who was following up on something that was ignored, but we brushed it off because you can't tell tone over texts. Fast forward - in July, we were supposed to get a cleaner on our normal scheduled day, however it was the 4th of July that Friday) we thought they'd send one on Thursday, but nothing. It would be nice if they would let a customer know that due to holidays, when their next service would be. Fast forward to about a month ago, the cleaner who we asked not to return showed up to our home. Additionally, the cleaner we requested was changed because they thought someone else would be a better fit for us. I called Debra about it, and while sharing our frustrating experience in the nicest tone possible, and letting her know we really liked dealing with them but that I had some feedback to share, she straight up hung up on me while I was mid-sentence. Then had her poor admin (Erin I think her name was) call me to do damage control and clean up her mess because she couldn't handle bad feedback and hung up. Why would you want to work for someone like that? I know she will get on here and argue and rebuttal, and that alone should have been the first red flag for us - seeing how innappropriately she responds to reviews that are not in her favor. Stay away from here. There are way better businesses in MOCO.

    It really is a relief to know that there is a company out there that places customer satisfaction…read moreand employee happiness and satisfaction as their number one priority. I've spoken to Debra who is the owner and a nicer, warmer personality would be difficult to find. Destiny came to my home and did a superb job! She is a very nice and personable lady. I work 2 jobs and am a single dad to two 70 pound puppies so coming home to clean is not high on my list of things to do. Thank y'all for the excellent service! Mike P.

    Bizzy B. Professional Cleaning Services - Home Deep Clean

    Bizzy B. Professional Cleaning Services

    (11 reviews)

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    I cannot say enough good things about Brea. From the moment I requested a quote, to the moment she…read morerevealed my freshly cleaned house to me, she communicated every step of the way. I never felt like I was left hanging by her. She answered all of my questions (and I had a lot of questions) in a very timely manner. When she arrived, I explained my situation to her. I deal with a lot of depression, ADHD, and anxiety. This makes things like keeping a tidy home completely overwhelming. So, instead of taking care of the problem, I let it get worse. The worse it got, the more depressed I became. I explained all of this to her, and she listened like a friend instead of someone I had hired to clean my apartment. She was completely empathetic and non-judgmental. She was also very straightforward yet tactful about what needed to get done. At one point, I thought I had to reschedule because I had an appointment and I didn't know what to do about my dog. Brea told me not to worry, she was very good with pets, and she had experience because she had a boxer at home. Penelope approved of her right away, and Brea's energy made me feel comfortable leaving my dog with her. She worked for hours and it showed. My apartment was sparkling and it smelled incredible! I love my dog, but she has some aromas that I absolutely do not love. I had asked Brea to add floor polishing and sofa cleaning to my package which I already felt was well priced for everything she was planning to do. I don't know how she did it, but she managed to remove all of Penelope's fur, and my floors were absolutely gleaming. Not only that, she had cleaned every single baseboard and my ceiling fans until they were unrecognizable. Brea left me with more than just a clean home. She left me with a fresh slate. It's much easier to maintain a clean home than it is to clean a messy one. I find myself fastidiously, wiping every surface the moment a crumb falls. I plan to hire her to help me maintain the level of clean she achieved. I figure that the cost of the cleaning will be worth the peace of mind it gives me. If you were on the fence about spending the money on a deep clean, I wouldn't hesitate. It was absolutely life-changing.

    I am writing this review to strongly urge anyone considering this service to proceed with caution…read more I hired them right after closing on a new home with my partner. The house was already generally clean, but it had been vacant, so there was typical dust in corners, behind toilets, and in window sills. I was quoted nearly $600 for what was described as an in-depth, all-day deep cleaning. On the day of the appointment, I made the mistake of giving them lockbox access because I was running behind. I arrived 40 minutes later to find a toddler inside my million-dollar home, throwing monster trucks onto custom cabinetry and bamboo floors. I was shocked. I don't have children, and the idea of a toddler being in my home--both for the safety of my property and the child--was completely unacceptable. The owner tried to smooth things over but offered no discount or acknowledgment of how inappropriate and unprofessional this was. They came back to "redo" the cleaning, and within just a few hours they claimed they were done. Dust behind the toilets was still there. They insisted I check everything on the spot, but anyone who has ever moved knows that you cannot catch every detail when you're juggling a dozen tasks--especially when you're paying professionals to handle it. When my partner arrived, she opened the microwave and oven. Both were still dirty, and with nothing more than a damp paper towel, everything wiped clean effortlessly. That alone told me the job had not been done properly the first--or second--time. I paid them just to be done with the situation, but looking back, I shouldn't have paid the owner anything. From what I understand, she charges an outrageous amount and only pays the cleaners around $100 each, which is incredibly unfair. On top of all that, I was informed that wiping the exterior windows was "extra," even at a $600 price tag. They ended up doing it, but at that point it was clear nothing was really included. In the end, I was left with stress, disappointment, and a home that was barely surface-cleaned, certainly not deep-cleaned. If you're thinking about hiring this service, be aware that you may experience unprofessional surprises--like toddlers on your property--and pay a premium for work that doesn't even meet basic expectations.

    New Age Movers HTX - movers - Updated May 2026

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