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    New Balance

    4.0 (373 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    comfort over style in your 30s
    Madeline L.

    Shoutout NB Pasadena! I went in to return an online order and wasn't expecting to be have the experience I did. Or purchase another pair as the colorway I liked was sold out in my size. I decided to take advantage of the 3D fit they offer at this location. Jeff assisted me and was beyond helpful. He was genuine and engaging in the way he recommended insoles for my low arches. I really appreciated his customer service and candor. I walked out a very satisfied customer and spent less than I imagined I would. Store was dog friendly as well. :,)

    Yessica C.

    My family and I went in to have our feet scanned in the hopes to find the perfect fit and we were met with wonderful customer service. The store was busy, but we still received help and attention from the staff which we appreciated because we were unsure what to buy. They had a large selection of options and they had both regular and wide widths available. They helped us identify our ideal styles for arch support and our feet's needs. They were also having lots of sales in store on select items not found on their website. I want to give a special shout out to Jonathan the assistant manager. He was super knowledgeable, kind, and patient with us while we were trying to get everyone's ideal shoes. we all left with a new pair of shoes and wonderful experience we will be sure to share with our friends :)

    Charles V.

    You're gonna walk about feeling good with your new New Balances ! I just purchased a new pair of 990's the black gray & whites ones today . I was greeted by José a Team Member there or maybe he's a Manager and if he's not he should be ,the day before yesterday I was un sure about treating myself to a new pair my old ones are done for, he said I have a pair of 13 wides in the back and I have the all black ones too !! I was hesitant on the purchase he said don't worry I hold them for you if you decide to come back later So I went back today and purchased them it is the Holiday season so I treated myself why not I'm worth it ! So today I returned and he was cool Hey I got that pair on hold you want to check them out I was like sure . If Jose didn't bring out the box I wouldn't have probably purchased them today . It's so hard to find good customer service & a good product all under the same roof these days he even laced them up for me I could never get the lacing right myself I appreciate you Jose for making my shopping experience at New Balance a good one I can't wait to break them in London on Thanksgiving when my wife and I go visit our daughter tomorrow. I'm gonna be walking all over the UK & Paris way more comfortably . I fully recommend this establishment to anyone looking to get a pair of New Balances this is the place look no further Tell them PokerDad some you ! Thank You Jose

    B-grades not accepted for return
    Rickey S.

    Overall review: 2/5 average amongst the separate reviews below CUSTOMER/SHOPPING experience: 3/5 rating - getting sized on a running shoe with new balance is hit or miss. Sometimes employees are helpful other times they are not - If a shoe is sold out in a size they don't even bother bringing out alternative items to try out. - This store has decent selection, they carry the made in USA products if you care about the more popular releases but if you're looking for clearance products then a factory store (not this one) may be better suited for you. Also they dont carry collaboration products like aime Leon Dore, Joe fresh goods, etc. PRODUCT RETURN experience: 1/5 rating for customer service. The Assistant Manager "Jonathan" difficult to work with. As soon as I walked in I wasn't greeted and he kinda just stared then said they don't accept online returns. I had to be extra assertive when requesting to return a shoe that I made an in-person order at NB Factory Store in Ontario. I even had a slip that came with my order stating that I can return at either a store in-person or ship to the NB warehouse. Supposedly this Pasadena store is an "independent franchise" and "Jonathan" made it seemed like returns from online orders are not possible without even trying. Took a while to convince him and had to ask "can you at least try it out, you haven't even ran it into the system?" Just a heads up: if you purchase an item from a NB factory store with a re-labeled box, most likely it's a b grade and you cannot return to a new balance store unless it's a factory store/outlet. Their other employees are very nice and helpful. Renne (male) specifically helped me with the return and didn't give me bad vibes the way Jonathan did.

    Hamed D.

    Johnathan was absolutely great! Friendly and welcome store with great people representing the brand.

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    14 years ago

    yipes ,, all shoes in store in made in china . yes new balance shoes are all mostly made in china . pay high price for what ,,

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    Ask the Community - New Balance

    Do I need to make an appointment if I want my foot measured for the right shoe size?

    No just walk in. They're so nice

    Do you sell air jordans?

    Sorry, but we don't sell air jordans. We do have the Kawhi 2 and the Two-way basketball shoes.

    Air Jordan 1 blue?

    Liliana, we only sell New Balance shoes.

    View All 4 Questions

    Review Highlights - New Balance

    We feel extremely blessed to have met Dante as he is now our go to guy whenever our family needs shoes.

    Mentioned in 16 reviews

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    New Balance - shoes - Updated September 2026

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