I was experiencing pain on both of my heels and decided to go to the Good Feet Store and give them a try. We were greeted by Brie Trenier, she was extremely helpful, knowledgeable and polite. After a thorough presentation and fitting. I ended purchasing the tree step arch support as the pain went away while trying the three step system. Thank you Brie for making my day painless. read more

The Good Feet Store - Orthotics Near Me - Pasadena, California

Two years ago, I spent nearly $1,300 ($1,289.88 including tax) after being told that their arch support system was highly personalized and specifically designed for my feet. During the appointment, the salesperson was very friendly and spent a considerable amount of time measuring my feet and explaining how these products would improve my condition. Based on that presentation, I purchased: Classic Arch Support - $449.99 Deluxe Leather Support - $489.99 Two Super Athletic Antimicrobial Inserts - $49.98 Two Arch Activators - $39.98 Lock Laces - $9.99 Brooks Adrenaline GTS 23 shoes - $130.00 After wearing these products for two years, I can honestly say they did not provide the benefits I was led to expect. Looking back, I feel the fitting process gave the impression that the supports were custom-made or uniquely tailored to my feet. However, I later realized these appear to be standard, mass-produced arch supports rather than truly customized medical devices. Similar over-the-counter arch supports are available online for a fraction of the price. I want to be clear that my complaint is not about the salesperson. She was courteous, patient, and professional throughout the appointment. My disappointment is with the company's marketing and pricing. I feel I paid a premium for products that did not deliver results that justified the cost. If you're considering purchasing from The Good Feet Store, I encourage you to research all of your options first, including much less expensive over-the-counter arch supports. I wish I had done more comparison shopping before spending nearly $1,300. Unfortunately, I feel this was a very expensive lesson, and I would not make the same purchase again. read more

The store is in a mall with underground parking. The lot is a decent size for the mall. However, seems like it will get crowded during peak hours like all the businesses in the area. Can't remember, but I think we had to get a validation or had a time limit for free parking. Check the posted parking rules for free-charged parking. The customer service was top notch. The salesman who helped us, unfortunately forgot his name, was super friendly, helpful, and knowledgeable. He spent a lot of time with us. Unfortunately, we had super sticker shock at the end of his diagnosis and sales pitch, which took quite a bit of time to go over the various products and their different uses in their system. Based on how the products felt in the store, it's likely that they will make your feet, back, and hips feel much better if you are having problems. However, they are just super expensive (around $2000 for their system on our visit). Would recommend trying all knock offs and other options before trying these guys due to their cost. Many customers in desperate need of pain relief might need to either save up or do a payment plan to use their system. At any rate, if you are in desperate need of pain relief and are out of options, their services will likely help you if you can afford them. read more

I have been dealing with heal pain for years. I came here after it was recommended to me a few times and I'm so glad I did. They did a couple tests on me and were able to identify how I have been walking incorrectly which has been causing the pain. They showed me a couple different options and explained each one and the benefits. They offer a payment plan for each tier and a lifetime warranty. I'm very happy I made the choice to go with them and my feet have felt so good. read more

Came in here because my foot had been bothering me for a few weeks and since I am on my feet for long periods of time at times, I needed to resolve this quick. We walked in without an appointment and after explaining I didn't have a lot of time I received excellent customer service from Cameron. Keep in mind I was getting hangry, my foot was bothering me and it was a bit warm outside and I probably wasn't the most patient person and he still provided great service. I took a test to see how my footing was and then he provided some gear to fix this. The price was not cheap, but I needed this resolved so if it works it is worth the cost. I have been using the materials I bought from them and my foot has been feeling much better so far. We pound public parking very easy just around the corner. Material you buy has lifetime guarantee. read more

See all

I was recommended by my dad. He always said, "You've got to take care of your feet, especially for work." So we met Sammy at The Good Feet Store. Her customer service is amazing. I came in limping from heel spurs and plantar fasciitis. Walked out feeling brand new. Of course I bought the Med Massager . read more

The Good Feet Store - Massager I also a life saver and my new slippers . - Orthotics Near Me - Pasadena, California

Great staff great product and they finance. Sammy is great! She's was so very knowledgeable about how the product works for my product. read more

The Good Feet Store - Lifestyle set - Orthotics Near Me - Pasadena, California

The staff was friendly and took the time to explain the different support options available. The fitting process was thorough, and I noticed better comfort while walking. The pricing is higher than expected, but the quality and service were solid. Overall, a good experience, and I'd recommend visiting if you need arch support. read more

Sammy was amazing! We didn't walk in until 30 min before the store closed (we didn't realize how long the process was) and she stayed with us until an hour after store closing to help us. We really appreciate her and we ended up getting the 3 foundational insoles. They feel amazing, definitely worth it! read more

Nina at the Good Feet Store in Pasadena was very kind, helpful, honest, and patient. She helped offer alternatives since the insoles were outside of my budget. Same wonderful customer service when I called back and spoke to another gentleman working there. read more

What a fabulous experience! Beautiful store, knowledgable staff. Erika fitted me and changed my uneven gait and balance immediately. Pricey but worth it. I recommend them highly. Make an appointment. It will change your life. read more

My wife and I decided to go to the Good Feet Store in the Paseo in Pasadena. Through the years I was having problems with my feet all of my life always in pain and try find ways to solve the problems with little bit of success. One day I notice a commercial for the Good Feet Store I told my wife Let's try the Good Feet Store we made an appointment for a Sunday. We were greet by Amanda who help me to find way to solve the problem with my feet. First she tell me what was the problem with feet then ask me put my feet on the ink pad there's no ink it can tell what insert I need to improve my feet. In an hour we were there she found thev right insert for my shoes over all my feet feel good no pain but it going to take time my feet gets use it. My wife and I would thank Amanda help us especially me finding the right insert for my feet. read more

See all

Nina was super amazing. My grandma and I came in there to at 5:03. The store closes at 6:00pm. I don't know about y'all but I hate when customers come in near closing. But Nina was super courteous, patient and helpful. My grandma can be very talkative and Nina listens. She didn't rush us, make us feel bad for coming late and continually stated it's alright if we went over her time to clock out. My grandma made a purchase and expressed how thankful she was for having such a kind representative. Will definitely be back in the future. read more

It's certainly pricy but the product actually works if you have plantar fasciitis. There are three packages, starting around $1,300 for three sets of shoe inserts. I admit I wasn't convinced at first but they have worked well. The instructions are simple and they have a lifetime warranty when the inserts eventually warp from wear. The staff is friendly, patient, and happy to walk you through the system. They spend a bit of time with each customer, so an appointment is recommended. read more

I came in this store with my family because we were walking on Paseo. When I came in the person that was there very rudely asked me what I needed. I went on to tell him that my husband needs an insert replacement. He rudely answered me by saying we go by appointment only and I'm already helping her (other customer) gave me a piece of paper and instructed me to write my name and number and said he would call me to make an appointment. He didn't even look at me and continued on with the person he was helping. We all felt very unwelcome. I almost felt like I was racially profiled and he only asked me because he wanted us to leave. I don't understand why people with no customer service skills do this for a living. read more

Not clear about their return policies and store employees are not sure about store policies regarding refund or returns. Although they are nice and genuinely caring, store employees are just employees but the managers and company is vague with their customer service resolutions. Highly recommend avoiding them until they are clear about their customer service policies. read more

My 10 year old son developed pain in his feet recently. He plays tennis 6 days a week and it was preventing him from practicing. As a physician, i knew he needed better support for his feet. Because he is so active, he goes through a pair of shoes every two months. I figured if I invested in a pair of arch supports, we can use them in multiple shoes and he would always be comfortable. We made an appointed to the store and spent about 45 minutes with Amanda. She was professional and patient with my son. After evaluating his feet, she recommended two different arch supports. One for normal daily wear and one for sports. We opted to buy only the support for sports, as they were a pricey investment and we were not 100% sure it would work out. My son tried out his new arches today and he said they felt great. He was very happy because he had no more pain in his feet. As a parent, I am so relieved that he is feeling better. All in all, we enjoyed our experience. The arches are pricey, but for us, it was worth it. read more

The Good Feet Store in Pasadena is amazing. The associate that helped me was Susie, and she took her time to explain how the system of arch supports works. She answered all my questions and was very professional yet friendly, and I felt she took her time and I never felt rushed. You do have to expect a few weeks of adjustment time with using your arch supports, after all, you've spent many years getting out of alignment. Susie was very up front about letting me know what to expect, and I never felt pressured to buy. I did purchase the system and some of their shoes. You can also use the supports in shoes you already have, but Susie gave me good advice on what type of shoes I should be wearing, not just makers that they partner with. I have been meaning to go to the Good Feet Store for years, and I am really glad I finally did! read more

The best investment I've made for myself! No more back, knee, ankle or foot pain. I'm back to being active and thriving. Thanks to the Good Feet Store! read more

Simple easy to understand process. I was out the door in less than an hour. I'd seen the commercial forever and decided it was time to have them help me. read more

The Sales Assoc. was very knowledgeable of the products recommended for my feet. Highly recommend for people who have problems with their feet. read more

They really, really work!!! I can speak from real life experience, because wearing my three step insoles for the past 5 months has truly made an incredible difference!! I'm active again without needing a cane to walk or limping along. I can sleep at night without throbbing pain in my hip, knee and shin! Yes it is an investment in myself, and to not be living in constant pain and agony is worth every single penny I paid! My life is so, so much more enjoyable now and I'm so deeply grateful to the Good Feet Store, and Erika who has faith in the product she sells. For some, they may feel relief right away but for me it was a process, a journey to healing my posture and realignment. After wearing the arch supports in my running shoes, dress shoes and slippers for 5 months consecutively, the pains on my left side WENT AWAY!!! Really they did!! It just took TIME!! Along with a faith that what I just invested and believed in was going to work!! Thank you so much!!! read more

I truly enjoyed my experience at The Good Feet Store! The service was extremely personalized and very informative. It was way more expensive than I expected. However I did buy the system, the payment plan helped with the cost. Have only used the insert for a week so not sure the results yet! read more

The god try store is definitely over priced! They want over $1,200.00 foot a set of shoe inserts... read more

After experiencing various aches in my feet and spending too much time looking for comfortable shoes, I decided to visit the Good Feet Store in Pasadena and was assisted by Erika. Erika's knowledge and professionalism helped delete any skepticism I had about their products. I purchased their package and a pair of sneakers, and so far they've been game changers!. Thank you Erika and Good Feet Store (Pasadena). read more

For years I have been told that when I walk my knees bend inward and I did nothing about it. After insisting my knee recently, my therapist told me I should go and visit The Good Feet Store so I finally did. It is an investment towards my health and so far so good. I feel that it has improved my posture and how I walk. read more

I had a wonderful experience at this store. Very professional and courteous help from Alex. Thanks so much! I greatly look forward to being on my feet, now! I won't have any hesitation making positive recommendations to my friends! read more

Ericka at the Good Feet Store is extremely attentive and helpful! I went in because I was having issues with flat arches. Ericka did a great job at explaining the Good Feet System and how it could help me. Now, a little over a month later, my arches feel great and I've even noticed some positive affects on my knees as a result. Highly recommend! read more

I'm so glad I finally went to the Good Feet Store after years of foot pain. Nina was so helpful and knowledgeable. She explained everything very clearly. The entire experience was great. I've had my inserts for a week and a half. The adjustment period hasn't been bad at all and now I can walk and run again. The price is a bit hefty but so worth it. I could pay using my flex/hra card which helped a lot. Just wish I'd gone sooner! read more

So after listening to Handel on the radio, am640, how happy he is with his good feet inserts, I decided to take a chance and see what they had to offer. First, In the commercial that they have, it doesn't tell you that you are going to need three different inserts to wear throughout the day and that it's going to cost $1200. Second, this is all a sales pitch, the people there are not professionals. I showed Alex at the store all of the custom-made orthotics that I have had made in the past from other places and he just kept saying how superior their products were from anything that I had. Never mind that I had told him that one of his inserts felt like one that I had before. So I told him thank you, he gave me a pamphlet that I could read and take with me so I could come back if I change my mind. I told him thank you and I was merrily on my way. Then I asked him if he could validate my parking and he said nope they took our machine and we don't know why so go to Starbucks. My point with this is that he wasn't as nice as when he first talked to me because he didn't make a sale. So before you go there at least you know what my experience was and if I had read a post like mine at least I would know beforehand what I was getting into. Three inserts that you have to wear throughout the day and you have to wear them with different shoes. REALLY!! are you kidding me who has three different shoes with them all day, I don't, good luck. So, to finish my review, keep this in mind, you are going to spend close to $1200 for 3 different orthotics and need 3 different kinds of shoes and if you go there and want your parking validated get ready to go to Starbucks. read more

The Good Feet Store - This is the pamphlet that they give you. - Orthotics Near Me - Pasadena, California

David Amaro was spot on in his suggestions and guidance. This is something you must go into with the ability to "listen" and feel your body. I was a dancer at a younger age and there is sore and then there is pain. Sore is good. Sore equals progress. I'm enjoying my progress. read more

Mac was super helpful and professional! He explained everything very well and really listened to my individual needs. I'm very happy to finally get help for my foot pain, and I'd recommend coming here. read more

Great experience and great people. You can't go wrong here. I'm a little older and the customer service was like it use to be, a professional, caring, knowledgeable and true person. Nina was who helped us through the whole procedure and we left 200% satisfied. Then a week later she called us to make sure all was good. Thank you again Nina. read more

I dealt with Billie at the Pasadena location. He was all smiles and happy and cordial when I decided to purchase the program costing me $1,400. However, when I tried using the insoles, I was very uncomfortable due to the pain in my heels. So I called Billie and expressed that I want to return the program. He requested a doctor's note. During that phone call he was very unpolite with me obviously a sound of disappointment that he is not getting his commission.. So I brought a doctor's letter because he needed me to be in the presence of his manager. So when I walked in, He didnt even greet me standing next to his manager and they went right into the transaction to start the process of a refund. Oh no that didn't happen as smoothly as one thinks. It was total interrogation by the manager. I felt very uncomfortable and I couldn't wait to get the hell out of there. Word of caution for people. They treat you like a King and Queen when they know they are making their commission but oh boy watch out if you happen to change your mind. You become a Nobody to them and you have to sit there and listen to their antics. Buyer beware. read more

Our first time at this store and we were very happy with the attention and service provided. Will definitely recommend to family and friends

My grandmother had a great experience at the store. The associate Erica, was able to help me find great supportive shoes for my feet. She was very Kind and patient. Highly recommend going to her for an any questions, overall great services. read more

The Good Feet Store - Orthotics Near Me - Pasadena, California

I never thought in a million years I'd be paying this type of money for arch supports but I'm so glad I did. No words describe the feeling these give you until you get the 3 step system for yourself. I walk at least 6 miles every day and the difference is seriously a miracle. This even helped with my knee pain I was dealing with. Professional store. Clean. You just know you're getting the best. Go see Susie. She's the best and the friendliest sales person I've ever met. read more

I can't say enough about this place! I'm so grateful and thankful that theses stores are opening! I took my mother there because she has had problems with balance and knee pain. Well... my mother is not really open to a lot of things like this because she feels it should be a doctor doing stuff like this... LOL! All I have to say that she couldn't be Happier!!! She has had very little pain in her knee! And it's only been a week! She feels more balanced, she doesn't walk like she tilting to one the side. We can go shopping all day and she doesn't ask to sit for a while!!! I can't wait to see my mama in a month, in a year!! She's going to out walk me! LoL!! I can't thank you enough! read more

The Store is Set up Really Nice Alex was our helping on explaining everything to us very understandable we now know why my husband has been having so much pain in his feet he has flat feet the Arch Supports are kinda Pricey but cant put $$ sign on my husbands pain I really hope this works out for him... come check it out if you having any foot pain especially you flat feet people. read more

The Good Feet Store - Strengthened Arch Supporters - Orthotics Near Me - Pasadena, California

See all

To Sandra K, I just read your comments and I NEVER said I couldn't afford the insoles. It was your workers that you hired assumed that it was way too expensive for me. Please get that straight. I knew it will be pricey which was fine since I'm always on my feet. I will make sure to spread the word around how awful your store is and how your worker made me feel. She truly is a racist and made me feel like crap. The pain I was in was unbearable and to get that kind of treatment is just plain out cruel!!! read more