The service was amazing. I got boots that were a little tight so I exchanged it for half a size up. They offered to stretch it for me, but that would take a few days and I'd have to come back to get them. I didn't have the time, so they just recommended that I wear them for a little bit to break them in. The store was very clean and comfortable when I went there to try on different shoe sizes. read more

My go to spot for boots. Pay to have them re-soled and made to as good as new. Friendly and knowledgeable staff too always keeps me coming back this particular location. read more

Came in to get fitted for some insoles, and have a lovely experience. Highly recommend using the fitting service and all my questions were thoroughly answered by Anthony Mejia! read more

Red Wing - Needed some insoles for my boots! - Shoe Stores Near Me - Pasadena, California

I decided to buy some boots because I have a lot of house construction work going on. They were very attentive and even measured my feet on a scanner to find the best fit. After my boots were broken in they became the most comfortable boots I own. I would definitely recommend Red Wings if you don't mind a little bit of a premium for something that's gonna last you a very long time. read more

Red Wing - Shoe Stores Near Me - Pasadena, California

Best and most expensive work boots you can find. Don't forget to ask for leather laces. read more

Red Wing - Shoe Stores Near Me - Pasadena, California

Red Wing shoe store Pasadena is a great store with helpful employees and a good selection of both work and Heritage boots. I have purchased three pairs from this store to date and each time the employees there take great care of me, ensuring I get the right size and fit for each pair. If you are looking for a new pair of work boots or some well-made fashionable boots, keep this store in mind. read more

Red Wing - Shoe Stores Near Me - Pasadena, California

This review is for Anthony! Great service and very knowledgeable/informative fella. Will be back to this store for future Red Wing purchases. Clean store, nice set up and great service. read more

Good spot to buy boots. It's a hit or miss in the maintenance side of the boots... Couple times they do a great job, once in while they suck big time.. at least wipe the boots off before you apply the boot conditioner.. read more

It's a nice clean, plenty of styles to choose from, and pretty cool feet scanner. The scanner lets you know if you have two left feet or if your feet have widened and if one is larger than the other, which I found out was very possible. I would definitely recommend them as a one stop shop for work and casual wear. Give them a try you will it regret it. read more

Clean store! Got my foot sized with a fancy smancy machine. Melissa was on point with her service and educated me on the boots I purchased. read more

Red Wing - Shoe Stores Near Me - Pasadena, California

Great customer service by the young lady working today around 5/530 pm. Came I today trying to figure out what shoe was best for me since I'm on my feet all day but I needed something light and yet tough. She recommended me a couple of shoes , we had a brief conversation on what I do as in work. And recommended me a good pair of shoes. Love them ! Also got 3 pairs of socks . Thank you for the great customer service!!! read more

If you're familiar with industrial wear, you'll know Red Wing boots are the best in it's class. It's a brand that's been around for over century. Red Wing produces two lines, one for industrial wear and another for casual wear. Most of Red Wing shoe and boot components are mostly made in the US and hand sewn here as well. The leather and soles are quite durable. Comfort is huge factor in choosing boots especially for those who work outdoors. I'm on the field daily but regularly do go out. When I was in college during the summers many years ago, I worked in the field and bought my first pair from Kmart for $20. Worse pair of boots ever. Blisters and bleeding weren't worth it. Wearing Red Wings is a different story. It's comfort and durability. I've had other brands that don't stand up as well. I do have a set of construction boots which are as comfortable as it gets with boots. Soles are arched and the leather is soft but durable. If you purchase your boots from a corporate store, they'll register you so that you can come in monthly to get your boots cleaned and oiled. Oiling will make your boots watertight. The bottom soles can be replaced for $100. Boots can last for years. I've heard of some lasting 6 to 10 years with proper sole replacement and leather conditioning. Red Wing's casual wear is called Heritage. I also have a pair that I use for daily wear. It's the same style that the postman used to wear in the 1950's. Shiny black shoes with Goodyear soles and chaparral leather. The same leather used in old Ford trucks. After a year and a half of daily use, the leather is still pristine and shiny. I just need to resole the bottoms. The Pasadena located on Colorado a few miles east of Lake is corporate store. Red Wings carries quite a number of models of boots and shoes but this location only carries the popular models. Red Wings also has a few other lines Irish Setter and Vasque, one for hunting and the other for hiking. Service here is very helpful. They know their products here and understand boots required for the different industries. Definitely worth the investment and support for Buy America. read more

Red Wing - Work boots - Shoe Stores Near Me - Pasadena, California

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I give the products 4 stars. Good quality stuff, most of it is made overseas though. The store on the other hand, seems like everytime I stop by the employees are a bit stressed and short tempered. Makes me a bit uncomfortable to put down $200+ on a pair of boots. Bought a pair of USA made Thorogoods online. Maybe I'll give them some accessory money in the future, they seem to not want my boot money ‍ read more

Awesome service. The gentleman that assisted me today ( I believe his name was Anthony. Hispanic male with glasses ) was awesome. He was patient with me while selecting the boots I wanted. I'm so happy with the purchase!!! read more

Only accepting 2 customers at a time in store. This is a little tough when the two people in store are together. Need to change to other stores policies that state if couples please the one not shopping stay outside. Other than that great staff and online ordering is a breeze. They had custom order shipped in from a sister store for me. read more

Thank you Joe for the great service. They measured my feet, brought out several colors, and I picked the ones I liked. Simple.

Red Wings Pasadena website says they are open Saturdays 10 am to 6 pm. I drove to Pasadena intending to purchase a $330 pair of boots. I walked into the store and was immediately asked to leave. They told me Covid requirements allow only 2 customers at a time; they were not especially friendly about telling me to leave. I stepped outside and a nice young lady stood in the doorway and said "We are actually closed." Turns out they close at 5 pm despite what the website says. She asked if she could help me. I told her I want to look at the boots in the store, but I was not allowed in. She was quite polite and apologetic but that did not help. I described as best I could the boot I was interested in. She brought one out and showed it to me. It looked like what I wanted, but I WAS STANDING OUTSIDE ON THE SIDEWALK AND WAS NOT ALLOWED TO COME INTO THE STORE! Two customers left as we were talking but I still was not invited into the store. I thanked her and told her I might come back another time. The management of this store must not care about selling their product to customers who show up intending to buy. As much as I wanted Red Wings I am considering another brand based on this experience. read more

Found my NEW Red Wings location! I've been going to the 1 in Rosemead for a few years, but found they don't like to answer phones during limited store hours due to the covid-19 pandemic. All I needed was a pair of insoles. JoJo from the Pasadena store answered and was super friendly, very nice and helpful. Because of her professionalism and kindness, the Red Wings Store in Pasadena not only has my future business, but also has my recommendation among my friends and co-workers. If you shop this location, ask for JoJo. She'll take care you. read more

Rude staff. Went there and waited forever to go in. When I tried to come in and count the number of people inside, I was told: "One second, sir!!!" I went to the Rosemead store instead. Much more helpful and polite service. read more

I have been to this shop a few times now. They have an ample selection for men, and a smaller section for women. However, each time I visit Jo provides such friendly customer service. Thank you for always being so bright, patient, and helpful...also, knowledgeable. I appreciate you. If more businesses provided this type of customer service, they would obtain more loyal customers. Thank you Jo! read more

Got some amazing boots from this place and the manager James was a huge help. He really has solid advice and knows what he is talking about. Will be back again and recommend to get your boots here. Quality is always important for boots so come on and buy yours. I am not a worker here just so happy with the service and boots I received. read more

The quality of the boots maybe great, but their customer service is HORRIBLE! It's inexcusable to spend $160 on boots, and have them be over 2 weeks delayed. Boots needed to be transferred from another store; should arrived within a couple days. Fine. A whole week passed, no phone call. Come to find out, the first store never shipped them. Ok, shoes will be here on Monday. My hubby goes to pick them Up Monday...."sorry, we can't find them in the store." REALLY!? Who conducts business this way. Complete lack of attention to detail, and overall disorganization. It's pathetic to spend this much money on work boots and be given the run around. Hope they learn to get their shit together. read more

A customized experience through and through. The shop has a boutique feel, because the staff are so personable and take the time to size up their customers. That might sound like a given, but the staff went above and beyond. They corrected a miscommunication - totally a mistake on my part on a size issue and me not realizing that I needed another fit - and the staff took mercy on me. They helped me pick out a great pair of boots and buffed an old pair back to life. read more

Great store, this Redwing definitely blows the Culver City store out of the water! Customer service is A+. I had to order some shoes from Vegas to get the right size and had them within 3 days. I will always be back, Joe finished up with me and I want to say the guy that helped me out's name was Max. Great store!!! read more

Rude employees . Redwings aren't cheap and we went to exchange them for a bigger size and had a run around and they were making rude comments the whole time . I don't recommend this one. The employees in Covina are great ! read more

I've been wanting a pair of Red Wing Iron Rangers for years but could never bite the bullet on the price. I don't really buy expensive clothing or footwear so the price tag has always kept me away. But I've been wanting a pair of quality boots and I finally bit the bullet. Marcus was extremely nice and helpful. From the time I got in, to the time I left, I felt like I was treated like a true customer. He help me fit the boots, had me walk around in the store with them, then grabbed me a fresh pair from the back to purchase. I was fine taking the ones I had originally tried on, but he said that they've already been tried on and he'd like me to have boots that break in and crease from only my walking. I got the Copper Rough & Tough color which crease and distress over time with wear. He wanted those markings to be mine. I really appreciated the care he had for his customers. He seems like he really cared for what he does and it showed through his knowledge of the product. read more

First time red winger here They start by asking you to step on a foot scanner to get the fit exactly right. You heard me -- they have a robot that literally scans your foot for the perfect size.... looked like an ultrasound (but for feet)... so that helps. They round out the experience with great product knowledge and down to earth service -- Rich and Marcus helped me out. Really friendly, no-pressure service and went the extra yard to explain how they should fit. Style points for knowing their stuff on heritage jeans! Walked out with some Iron rangers. Good stuff! read more

They have terrible costumer service. 2 different attempts 2 different associates same treatment. I will never go to this location..... I received sarcasm from a female associate when asking to please service my boots to getting my boots thrown at me during pick up. Theres obviously something going on inthis location. nothing to do with the boots they're great. I hope management take these posts seriously or they're buissness will surely be destroyed by they're careless employees. read more

Went in to buy some mink oil, and was on my way over to another shoe company for orthodics for my all around shoes. Tried on the moldable fellas and bought them here! Bought my 875's here four years ago. I love them! New management, super duper helpful, and close to my work all will have me back here soon. Thanks for the friendly & great service!! read more

Always wanted a pair of these boots but was told I would be much better off going in person to a Red Wing store. From the moment I walked in, Rich was all ears to what I was looking for. After carefully measuring my feet using an advanced electronic foot measurement device, Rich recommended a pair of black high top boots from their heritage collection. It was like he read my mind as I put them on and walked around a bit, knowing full well this was the pair I was going home with. I was given a set of instructions for breaking them in, follow up care, as well as the services Red Wings offers to its customers. Two months later and my boots are nicely broken in and I couldn't be happier. Although there are Red Wings stores closer to where I live, I'd gladly make the drive to Pasadena again to have Rich service them personally. He's a great guy, very knowledgeable about what he sells and doesn't believe in the hard sell. If you need a pair of boots to last you a lifetime while receiving first class service, this is the place to come to. read more

Red Wings Bots are the boots to have and Wear when you work in the field. The carry manny type of bots, that are required by Safety companies. Also regular boots & shoes, socks, belts, wallets all genuine leather. All products are American Made. The service in this store is Excellent. Ask For Francis, he will help you to find what you're looking for.. read more

A excellent shoe /boot.. But make sure to try different sizes (half size up OR down) makes a world of difference in terms of comfort and fit! Also... A lot of the red wing company is making their boots over seas.. So always check the tounge of the boot... Don't assume... Usually any USA made red wing shoe /boot will be the highest price... But it can usually be rebuilt and will last a lot longer! Take care of your boot and it'll take care of you. I just purchased the 2406! #madeisusa The people working there are nice, they take their time.. And have a lot of loyal customers! I was going to get some Danner boots this time around... But a local dealer didn't have much of selection... So I went back to red wing... I'm happy I did, and got some American made boots! read more

Red Wing - My 2406 American made red wing boots! #quality! #madeisusa #madeinamerica - Shoe Stores Near Me - Pasadena, California

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I spent $350 on a pair of boots and then talked to the sales guy about how often they needed to be Resoled. He said it's based on how often you wear them but most likely a year or a year and a half. I then asked how much it was to resole and he said "$55 ish" which I thought was beyond reasonable. 3 1/2 months later my boots are worn down to where they are not wearable and when I got to the store they told me it was going to be 2 months and $155 to fix. So In a year I can wear them 7-8 months because the other 4 months they will be getting resoled. And at 155 each time I'm looking at $310 a year to wear used boots. Save your money! Look these boots are very comfortable and the quality is good but it's not $710 the first year good. Rephrase that $710 the first 8 months because I forgot to factor the time to get the work done. read more

I came here today and had an exceptional experience. Marcus Vidaurri the salesman was very knowledgeable and made the buying experience easy and quick. Thank you Marcus. read more

After attempting to order from Amazon (wrong size), I went to the Pasadena location to find the right fit for the shoes I wanted. Francis was very friendly and knowledgeable. No hard sell. Just straight forward information. I decided to order the shoes I wanted after being fitted. I could have turned around and bought on ebay or Amazon to get the shoes sooner, but the prices in the store were similar. When ordering, I was assured the shoes were sent direct from RedWing, with no chance of factory second. The shoes aren't cheap, but after a few months of daily use, they have been very comfortable. I am surprised I can walk long distances in these shoes - without an insole or insert. read more

Amazing customer service! Very knowledgeable about all products and did an amazing job at getting the perfect work boot that fit, was comfortable, and suited my needs! read more

I came here looking for a pair of boots. I've always been interested in redwings but have never tried them on. The gentlemen that helped me was really helpful and had a lot of knowledge about the boots. I didn't end up buying a pair when i left, but i would come back when i decide to get one. Great customer service from my experience here. read more

Stopped by three separate times in a week and they weren't open even though it's during normal operating hours. Really frustrated by this. So I'd suggest always calling first if you still plan on giving them business. read more

James is the absolute best!!!!! So patient and extremely helpful with the purchase of my 9.5 blacksmiths. He is the epitome of what customer service should be!!! Thank you so much! read more

The sales man was a complete jerk. My company issues steel toes, so I can go to many places to getten shoes. I have recieved shoes from Red Wings in the past and had no issues. The sales man usually lets me know which shoes i can get and how much i am covered for or if i had to pay extra. I decided to try this new store in Pasadena because it's closer to me. So i walked in the store, the guy doesn't even acknowledge me. I finally ask the one guy at the ecounter, some asian dude, for some assistant. He makes me jump on the machine and says he will be right back. He just brings out a pair of shoes, he didn't ask me what I want, what I do, or how I'm going to use them. He assumes what I do and starts talking about how these shoes are great for carrying heavy load and have good ankle support for what I do, blah blah blah. I told him that I do not really carry anything heavy, and I do not need anything so heavy duty. I also told him that I would prefer to have something that looks more normal looking and less like a work boot. He still insists that these are what I want and that they are very popular, blah blah blah. I do not care if they are popular are not, they are not what i want! I told him that my previous set was a pair of Timberland Pros and they are very comfortable and looked like dress shoes. The salesman starts ranting about how horrible the company is and how they dont design their shoes properly. ??? I told that I prefer something more like the one on the top shelf and I point to it. He says that those are not covered, which is a lie. A fellow coworker of mine was there last week and got that same exact shoe. That was it for me and I left. This is ridiculous service! I will never go back again. read more