I've bought 2 hats from Baron hats in 1997 and then July 2026 and they have cleaned them many times along with other hats that I have bought through out the world over the years and mark (owner of Baron hats) has always taking care of my hats and sometimes it has taken them a little extra time to get to my hat ( busy) but I've always have been very pleased with Baron hats.....thank you for what you do Baron hats .....MR.ELKINS read more

Excited to find a New Balance store located in the Silver Lake neighborhood in Los Angeles. I love their shoes no matter what the haters say. To me they're stylish, well made, and most importantly, very comfortable. I went to this location looking for new shoes. To my surprise the store was kinda small with not many choices for Men's shoes. I left not buying anything. The reason for the five star review was the staff. I was greeted when I entered the store, asked if I needed assistance, they answered my questions, and didn't give me attitude when I didn't find anything I liked. As I left the store, they thanked me for coming in. 100% excellent guest experience. I'm 100% loyal to this brand. I just didn't find anything that I liked at this location. Sorry. read more

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Excellent experience at this New Balance location. Major shout-out to Celeste for her incredible help! I came in wanting some recommendations on good shoes for my (wide) feet. She helped me scan my feet to get the most accurate idea of what would work well for me. She then recommended what styles of shoes would work well (860 and 990 if any wide-feet folks are wondering) and helped me try on different sizes. Although I didn't purchase in-store, I left with a good understanding of what style works well for my feet. Thank you Celeste and to the rest of the staff for being so helpful and wonderful! read more

My husband Matt B. just turned 42 and needed sneakers to replace the nice leather ones I got him years ago, which one of my stylish friends advised me was no longer acceptable. I asked her what shoes I should buy for an unhip lawyer dad, and she suggested New Balance sneakers because they're both cool and uncool at the same time. She then made sure he was wearing socks that don't show his age. Matt was wearing classic New Balances when I met him in 2007. At some point, he bought a second pair to replace the old one when it got ratty, then wore the new ones so thoroughly that he went back to the originals. I remember him describing them as standard issue white guy shoes, and he must have been right, because the Proud Boys and associated losers co-opted them for several years. Matt switched to the now-passé leather sneakers during this time period, but his beat-up New Balances remained in our closet, where I exhumed them to check for his size. I googled "best new balance for dads" and promptly found an Esquire article reviewing "Our 7 Favorite New Balance Dad Shoes." I zeroed in on the New Balance Made in USA 993, which looked just like the ones he wore in his twenties (those were apparently 990s). I saw that they were in stock at the New Balance store on Sunset and tried to put in a pick-up order online using the coupon code I got by signing up for emails. I was annoyed to learn that the 993s were excluded from all promotions, but I called the store to make sure they had the shoes and went to pick them up on Matt's birthday. We lived on this side of town not too long ago, but the Sunset Row was new to me, a shiny, corporate development that really sticks out on this stretch of Sunset. It's only a handful of shops and the aesthetic is more Silver Lake than Caruso, but it's definitely a mall. I did appreciate the free, easy lot parking, and took it as a good sign (for my cool dad gift buying purposes) that New Balance opened a store next to a D.S. & Durga. No way that was happening in 2016. The space was pleasant and pretty and easy to browse, though I was only there to pick up the 993s. The sales associate was friendly and helpful, and I was in and out in a few minutes. Matt was very happy with his present, pleased to be reunited with his old favorite shoes. A few days later, he sat next to Jason Derulo on a flight and saw that he was wearing New Balances. Matt couldn't tell if that made them cool or old, but I say, why not both? read more

Love this location! I'm always welcomed by friendly associates each time I visit. They have a great selection and I've even been able to grab limited NB collaborations long after they've been released. Would definitely recommend this location. Just a heads up, the lot next door charges now, so street parking is a go! read more

The team made my exchange easy and gave great insight to other options and they were so patient as I was indecisive as they weee closing but love the pair I chose read more

Great store with very knowledgeable and helpful people. Went in to look and after all the help, ended up making a confident purchase for my wife and I. They have a foot scanner that is very insightful, highly recommend checking them out read more

l didn't land on a pair here as I find their trail shoes too cushy/ like moon shoes but the service was astounding. Celeste was beyond helpful. I'm weird I'm sure youll love the shoes too. read more

Very pleased with my customer service experience with Henry. He was very attentive and very helpful. I appreciate his dedication to his craft. My toes feel very comforted. read more

Amazing experience today at the Silverlake NB Thanks to Tony. From the moment we walked he was nice and helpful. We were looking for the best style for our child, Tony scanned his feet gave us the perfect measurements needed to accommodate his feet. He talked to us about the different styles and how each shoe runs differently. Although they don't sell kids shoes at this location, Tony had helped New Balance sell shoes. We went straight to Footlocker purchased a pair of 2002R and 2 pairs of 2002R from Snipes online. Also Thank you Tony for being so nice to our 4 year old he's a mini chatter box and Tony answered all his questions from what's your favorite color to what's your nickname lol read more

The store has been open for 2 weeks, and you can still smell the paint. We'll lit and very friendly staff greeted us. They have a great collection of new products. Abel and LC were great and super friendly. They had a few specials, but unfortunately, I'm a size 14 men's, so my selection was limited.. I order some to come in soon. Definitely coming back in read more

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Came here with my friend. They were friendly and helpful as soon as they saw us. Luis helped us out. He was nice and offered advice and options. read more

Where Feet Dreams Come True Entered New Balance on Sunset Blvd expecting shoes, left with a Cinderella story for my feet. It's like Disneyland for your tootsies, without the long lines and overpriced churros. They didn't just measure my feet; they gave them the VIP treatment with a 3D scan that made me half-expect a sci-fi movie to break out. The Fit Specialists are like feet whisperers, listening to the silent cries of my arches, and responding with a sneaker so perfect it should have a plaque. You want personals service? These folks make your BFF's attentiveness to your last breakup look lackluster. They're finding your perfect fit in a New Balance sneaker like it's their destiny. And the vast assortment? Let's just say my feet were in a buffet line, and every shoe was all-you-can-wear. Walking out of there, I felt like a foot model ready to strut their stuff on the most exclusive of sidewalks--the ones that lead right back to New Balance. If your feet are begging for a fairytale ending, jog on down to New Balance Sunset Blvd--where dreams (and arch support) come true. read more

Had an amazing experience here - the staff person helped me find the right size and patiently made recommendations as to style and size. And it was 25% off sale so I got a great pair of running shoes for $136 which is great. Highly recommend - great service! read more

Swung by New Balance on Sunset Blvd. Axel and Melissa made the experience great. They're the reason for my 5 Star review. They answered all of my family's questions and made suggestions to better our purpose's needs. The scanning of the feet and attention to what we needed was A+.... Ultimately, we spent our money here because Axel and Melissa had such a cool and pleasant vibe and approach. Thanks, Axel and Melissa! read more

After searching everywhere for a shoe to fit over my AFO and coming up zip, I was finally able to find a pair that would fit over my wide feet and AFO. Yay! The price was steep but it's a quality shoe I'm hoping so you get what you pay for and so far it's a month in and they've lasted. read more