I order parts from Grainger for work. They are accommodating and quick. I ordered parts with the…read moreoption to pick up at the Elmsford location. I received emails confirming my order was placed and parts were ready for pick up. Their customer service department was helpful and responsive when I called with a special request. I found the parts I was unable to find anywhere else and were shipped to their facility within 24 hours. Upon pick up, they asked for the order number and we were in and out within two minutes. I have added them to our vendor list and will continue to use them for our needs.

In researching residential water heaters, i came across WinSupply . I stopped in, not realizing…read morethat it's mainly a supplier for contractors. The manager/partner could not have been nicer! Johnny K. spent a lot of time - easily an hour - answering questions and explaining the mechanics of various types of water heaters, pros and cons, and any other question that popped into my head. What a wealth of information! He was very patient and chatted as if he had nothing on his schedule more important than talking with a random homeowner who wandered into his store. I really appreciate his time, expertise and candor. When I make the water heater decision, i will recommend that my contractor use WinSupply (Elmsford) if he doesn't already.

From the owner: Winsupply of Elmsford a wide range of high-quality equipment and parts. We source the industry's…read moretop products at competitive prices so you can get what you need when you need it, to get the job done right.

Went there for a part to repair a bathroom faucet. The person I dealt with was very helpful!read more

Remember when the guy behind the counter knew their business? Well these guys know their business,…read morenot only that but help you and they'll get you what you need if they don't have it, which they usually do. Oh wait...they even call you when it comes in!!! Family ran, generations in the field, helpful and courteous. You can tell a lot about a business when the professionals clients are there waiting their turn and they are in good spirits and have nothing to say but praise about "the Brothers".

I've walked in a few times in the past and have been completely ignored. I called today to see if…read morethey have any bathroom vanities in stock. The guy told me I could only look at what they have in stock, since they haven't had someone working in that department in over a year and wouldn't be able to order something. Since I need a specific size, I asked if they had anything 24 inches wide. He said he couldn't tell me that - the only way he could answer that is if he went back into a different department (which he made a bid deal out of - I've seen the place and it's not that big) and measure each of the vanities. I asked if they had anything listed as inventory in a computer system that he could look up. He said no. I told him I would go somewhere else

I wish they would give an inkling of care to someone who is not a pro but they don't. Rude service…read morewho love to let you guess what they have and don't have, never offering any information on their offerings.

The staff is knowledgeable and helpful. Prices are higher than those of big chains, which is…read moreexpected. The issue is with the owner, Gregg Goldberg. On multiple visits, he stepped in and interrupted conversations I was having with staff, often in a dismissive and unhelpful way. It disrupted the interaction and made the experience unnecessarily uncomfortable. For example, I was asking about a hex key for my fridge handle. A staff member was explaining that the connection was worn out, and I was clarifying whether I could still get a key that fits the socket. At that point, Mr. Goldberg stepped in and said, "we're not doing repairs," which wasn't what I was asking. Similar interruptions have happened 2-3 times, so it doesn't feel like a one-off.

I'm just visiting and was quite unprepared for the amount of snow that was dumped on Tarrytown. I…read moredidn't want to drive far but found the most helpful hardware store right in downtown Tarrytown, Goldberg Hardware. I was able to park right in front of the store. Kudos to the Department of Public Works for EXCELLENT snow removal on the side streets -- enabling parking. I called the day before to make sure I could pick up all the things that I would need to bring back home. I live in Maryland and we were hit with 6 inches of snow with a 4 inch layer of ICE on top. I will need to break the ice before I can clean my parking spot and front walk way. The guys at Goldbergs gave me advice on what i might need. As I browsed the store, I found extra gloves and that weird adapter that I've been looking everywhere for. Sorry -- Amazon, I would rather buy local! They even helped me get my things to the car. If you are local to Tarrytown --- check out Goldbergs Hardware. I could have spent 2 hours looking around Home Depot and not finding what I need --- instead I was in and out in 11 minutes and couldn't be happier. KUDOS... reasonable prices, good quality and they are more than willing to give you advice and help. You know it's reasonable when the guy in front of you is a contractor.

I've been a customer for multiple years as a homeowner and hobbyist. Spending considerable money on…read morehardwoods for an individual that's not a business. After my experience today I will never go back. I will instead happily drive an extra hour in the opposite direction and pay a higher price to shop at Parkerville because the experience is night and day. I had specifically taken the day off work to visit because ML Condon is only open Mon-Fri. This AM I called to ensure what I needed was available. When I arrived, they in fact did not have it in stock. Allegedly (and what seems like a convenient excuse) someone just came in and purchased the last of it. The manner this news was conveyed was that it was my problem not theirs. Sure, it can happen. Respectfully I asked for them to deliver it to me once it arrived and they said only for a hefty charge. I questioned that given the circumstances and a manager came flying in like a bat out of hell. It was not the fact that they would charge me that was the problem, it was HOW he conveyed the message that sealed why I will never go back. Consider trying some empathy and working with customers to find solutions.

I recently went to M.L Condon lumber as a novice, hobbyist woodworker. I wanted to look at…read moredifferent species of wood and buy some scraps. The lumber yard was huge, very organized and had a massive amount of different types of wood. The guys in the lumber yard were extremely kind and helpful. Pedro was particularly helpful and knowledgeable. He explained the pricing of the wood, and was able to help me pick the best species for my projects. I had a lot of questions, and he patiently answered all of them. He even helped me go through the scrap pile (which was very reasonably priced) to find the best pieces for me. I would definitely recommend going to M.L Condon for all your lumber needs, as they selection is broad and the staff is very helpful, knowledgeable, and patient.