I've been a customer for multiple years as a homeowner and hobbyist. Spending considerable money on…read morehardwoods for an individual that's not a business. After my experience today I will never go back. I will instead happily drive an extra hour in the opposite direction and pay a higher price to shop at Parkerville because the experience is night and day. I had specifically taken the day off work to visit because ML Condon is only open Mon-Fri. This AM I called to ensure what I needed was available. When I arrived, they in fact did not have it in stock. Allegedly (and what seems like a convenient excuse) someone just came in and purchased the last of it. The manner this news was conveyed was that it was my problem not theirs. Sure, it can happen. Respectfully I asked for them to deliver it to me once it arrived and they said only for a hefty charge. I questioned that given the circumstances and a manager came flying in like a bat out of hell. It was not the fact that they would charge me that was the problem, it was HOW he conveyed the message that sealed why I will never go back. Consider trying some empathy and working with customers to find solutions.

I recently went to M.L Condon lumber as a novice, hobbyist woodworker. I wanted to look at…read moredifferent species of wood and buy some scraps. The lumber yard was huge, very organized and had a massive amount of different types of wood. The guys in the lumber yard were extremely kind and helpful. Pedro was particularly helpful and knowledgeable. He explained the pricing of the wood, and was able to help me pick the best species for my projects. I had a lot of questions, and he patiently answered all of them. He even helped me go through the scrap pile (which was very reasonably priced) to find the best pieces for me. I would definitely recommend going to M.L Condon for all your lumber needs, as they selection is broad and the staff is very helpful, knowledgeable, and patient.

Had my house re-done dealing with a lot of contractors was so lucky to have dealt with Floor depot…read moreand their owner KEVIN. They did an amazing job restoring the old Floors back to new. Other floor guys wanted me to put down brand-new floors . Floor Depot restored my floor like brand-new and save me a lot of money. They are top class floor company , takes pride in their work. I would recommend them to anyone ! Class work !

We bought our flooring here and found them very helpful to work with. Colette was knowledgeable and…read moreprofessional.

Ripping our smokey gray color countertops we literally got 3 years ago was something we didn't want…read moreto do. But since our kitchen floor beams, walls AND everything had to be ripped out due to mold in Spring '21, we decided to come here based on our contractor's direction. Adria is a family-run business located on a tricky, hard-to-find Nepperhan Ave entrance in Yonkers carrying granite, marble and quartz slabs. The owner(?) was super pleasant and incredibly helpful. Hubs and I knew we wanted an on-trend white quartz look with minimal grey veins to tie the look with Midnight Blue Kraftmaid cabinets we got. We also wanted to kill two birds with the same stone and noticed these folks carry oval and rectangular deep sinks and got the last for our new kitchen. Installation from their part, worked fine. Plus they also worked around our kitchen cabinet contractor's time making the entire job a harmonious one. Reliable. Knowledgeable and professional. They came through perfectly.

Dealing with the office staff was fine, they were helpful through out the process. On the other…read morehand the installation and finish was subpar. The workers did a horrible job applying the caulk. They had to return twice to complete the job. The first time the worker who did measurements was annoyed. The second time, I was told to just buy some caulk and a sponge and apply it. I laughed and said why would I do that...? If that's what I paid for, I said you did not even apply in some spots. They missed areas and when I showed one of the workers they were frustrated. He did not believe me, we went over to the area and with a flash light I had to show him. One of my outlets was bent. I was a little understanding with that but that was carless. In another area the back splash was not cut in line with the outlet box. I showed another area under the cabinets and before I could even show the worker he said we don't do that... Then I said really... I showed him where they did under most of them and for some reason left two areas without caulk. Then another crew member was on the phone with someone arguing. Very unprofessional. On the way out one of the crew members dumped the water from their bucket over my hedges and into my front yard. Also, very unprofessional. I also had to go to the office and have a finishing piece cut. At that time I was asked how did the guys do... I said it was still incomplete. I had an exact piece they needed to duplicate. I picked up the piece and it was off. Over all the office staff was fine but unfortunately the crew was not. I am sure they do good work but they did not for me.

I have been a contractor for over 40 years and have purchased quite a bit of tile, porcelain, and…read morestone from Rye Ridge. The quality and selections are fantastic. The knowledge, expertise, service and pricing has been amazing. I highly recommend anyone who is doing a project whether large or small to visit the store for their overwhelming displays and expertise. I regularly send my clients to work with their design team (Nan is great) and have only received great comments back.

We just finished a major remodel which required significant tile work in 2 bathrooms, a powder…read moreroom, fireplace, entry way and kitchen. We consulted with Cory and Michael and had a great experience. They were absolutely the best listeners and even better designers. They aced each assignment. We are extremely happy with the results! The only thing better than their design acumen was their exceptional easy going demeanor and thoughtfulness with great communication throughout the process. We highly recommend Cory and Michael and will definitely be using them on our next project.

Terrible work, no interest in customer satisfaction. I'm just noticing that recent reviews are all…read moreterrible - I wish I had looked sooner. Also - there is very little transparency in the organization. One phone number, have never been able to speak to a supervisor, etc. I had a reclaimed and sentimental piece of marble that was local to the business and I paid top dollar for Marbleworks to pick it up and cut it into two pieces, finish the surfaces and edges and deliver the pieces to me in NYC. They warned me that there were oil stains and I understood. The price included "installation" and mine weren't being installed, but when I questioned it (neither was a countertop) they said that delivery counted as "installation" ... I agreed to the price. BUT they delivered the pieces rubbing up against each other with nothing in between the raw pieces and the largest piece was delivered with a huge -- though not super deep -- scratch -- and the smaller piece was significantly less "shiny" than the larger and with smaller scratched and like it hadn't been cleaned or as polished as the larger. I withheld the balance (about 39% of the total) until the scratches were removed -- it seemed if they WERE installing a countertop they would've done a better job of leaving me with better surfaces. They insisted on a certified check for the balance. I spend $$$ on cancelling a check, getting the certified check and to buy tarps since they'd now be doing the work in my apartment. The first appointment they gave me to fix the scratch they called the day before to reschedule. Okay. The second appointment I waited all day for them to come and at the end of the day they told me they got held up and could not come. I was upset and I told them I needed a first appointment and waited weeks until that appointment could happen. Unfortunately, when they showed up the workmen were told by my building that I needed a COI - Marbleworks did not inform me of this possibility (it seems they should if they know their business) and I was unaware myself. I sent them the sample COI within minutes but was told it would take time for the COI (which, if they had a relationship with their insurance company, should be fast, no?) that the workmen wouldn't wait AND that if I wanted them to come back I would have to pay them an additional $750 on top of what I owe them. I was sorry about the COI issue an will own my ignorance BUT it seemed to me we were even, since I was stood up once and accommodated weeks of rescheduling, and delays - not to mention bad work in the first place. I told them I'd be willing to wait until it was convenient for Marbleworks to get back to the city (vs. insisting on first appointment, etc.) but they said they have no plans to deliver back into the city unless I pay them $750. So they will not accommodate me in any way to fix their shoddy work no matter what my concessions are - without charging me more $$$. They have no interest whatsoever in making this very polite, very patient customer happy - by fixing their shoddy work to begin with. Since I have had no customer satisfaction, I am not going to pay the balance but am instead looking into local marble repair companies. While my sales contact was unfailingly polite, he is so great at stonewalling that I'm guessing he is being incentivized on making me go away and/or pay more $$$ than actually creating a happy customer. I'm looking at beginning a renovation in the next year and I would not deal with them again.

I regret using them…read more I ordered a quartz kitchen countertop and installation with sink. Plus removal and disposal of old countertop ($275). After the worker, George, took old countertop with sink out, I noticed wall damages. I wanted to fix it but he said "I can cover it. I did it many times" the result? See pictures. He couldn't place brackets on one corner of under mount sink due to holes on countertop for brackets were in wrong places. 3 days later, chalk between countertop and under mount sink started to melt. See the picture. I had to apply waterproof chalk by myself in order to prevent further damages. The company offered me to finish waterproof caulking. But looking at their finished low quality work, I declined her offer. The company wrote a long defensive email saying they delivered a high quality work. Their high quality work and my standard have a huge gap. I had to spend more money and labor to fix their work and placing brackets to secure under mount sink. I regret not researching about this company's reviews.

Great, reliable, responsive family owned and operated marble company. They did a wonderful job in…read moremy fireplace.

Luis and his team are top notch! He had an excellent selection available at his shop and was able…read moreto measure and template quickly for our kitchen. The install was seamless and he and his crew of 5+ men were able to move and install our extremely long span L shaped counters with only one seam. He has the quickest turnaround time of all the fabricators I met with. Our quartzite looks fantastic. He even checked in months later to see how the counters were doing. He is extremely responsive and easy to work with. It is obvious how much pride he has in his work and product. Highly recommended!!!

I've dealt with both the New Rochelle and Yonkers location. From stone dust, gravel, Belgium stone…read moreand stucco (only at their Yonkers store), we've done a good amount of business with Masonry depot. Aside from our in-store pickups, we have also had big pallet deliveries with no issues. Good product, good customer service and fair pricing.

Shopping for pavers for our backyard was a bit overwhelming but the guys at this place were so…read morehelpful they put us at ease. We dealt with Joe who was knowledgable and spent enough time with us explaining the process from beginning to end.

I had a very unpleasant experience employing Cesar to repair our fire place a couple of weeks ago!…read moreEven though I think he is good in his field, he doesn't return phone calls or text messages my husband and I sent them to him repeatedly in order to come back and making sure that the fireplace works in a safely manner! After he repaired the fireplace by replacing some parts, he refused to come back and stand by his work, when we told him that the fireplace was still not working properly and safely! All in all , very dissapointing experience in hiring him!..

5-Stars for great customer service. I came to write a review on Yelp after experiencing…read moreexceptional customer service at Sammarco and I see there are a few other prior reviews and they also focus on extraordinary customer service - so this place is excellent and I am here to corroborate the earlier comments. In addition, they appear to have a great selection and deep inventory. 5-Stars all around for this place!