Food is ok. But pulled out 2 curly hairs. very grossed out. questioning the kitchen practices. read more

New China - Found a long curly hair. - Chinese Near Me - Collinsville, Illinois

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If you're looking for a great Chinese place, this is the one! Their fried rice is one of the best around and their crab Rangoon is also a favorite in the area! Everything else I've tried there so far has been pretty delicious and I always go here for my go-to Chinese spot! read more

Awful! Pickup order that was completely wrong. Asked for and paid for EXTRA green pepper and there were 4 small pieces. The other dish was hunan chicken,received hunan BEEF. Called to complain, they asked us to come back. We said no, it's not our fault that YOUR kitchen can't read the orders correctly. After much discussion and arguing, they offered to deliver the CORRECT order to our home. Word of advice, if they give you or deliver an incorrect order, hold your ground and have them fix it! This has been going on WAY too long! Collinsville has other options. read more

The food is consistently good. People complain, but of all the ones in town this is the best!

The crab Rangoon was very good. There was a lot of cream cheese and it wasn't burnt. The sever was really nice. The price is incredibly cheap! read more

I like their food but I LOVE their crab ragoons. They actually fill them! Been going here for years and have ventured out but always come back. read more

It's been over a year since we ate here, my Gen Tso was over fried to the point of inedible, i broke a tooth on the first bite, this was last night and we won't be going back again, to call and complain is fruitless. read more

I always get super fresh food here. I've tried others, but I'm always going back here. I think once maybe I had bad fried rice like maybe the oil was old or something,but I've been going here since it opened and I'm surprised it has low ratings. It's mostly to go. Personally I don't really like eating there, but my food is always still hot even 30-40 minutes later. I even think the food is as fresh at lunchtime or dinner. Plus, love the fact that they deliver to Maryville so I don't have to get out if I'm sick or if there's a foot of snow on the ground. It's my go to Chinese place. My favorites are the General TSO, garlic chicken, broccoli chicken, chicken fried rice and their egg rolls. Not a fan of their over stuffed crab Rangoon as I like my feeling to be hot and runny they need to fry and more stuff them less. It's always good and consistent for me. I'm not expecting high in PF Chang's. read more

New to collinsville and searching for a new Chinese delivery restaurant. This is NOT it. I had the single most disgusting dish of my life from here. Chicken chow mein. There was nearly no chicken in the dish. The vegetables consisted of onion and bok choi with a sliver of celery. Mainly onion. The flavor was non existent. Just onion and Barry washed bok choi. There was no sauce but it came with crunchy noodles. Seriously gross. It got tossed. And I'm not a picky person. The fried chicken (for my little kids) tasted like it was cooked in dirty grease. Twice. The crab Rangoon had a decent flavor on the inside but again, dirty oil flavor. We also order beef and broccoli. That wasn't terrible. The beef was super chewy but the flavor wasn't awful. Tons of broccoli. I'm one and done with this place. It was so bad I won't bother with another chance. read more

Chicken was still pink. No sweet and sour sauce with sweet and sour chicken. Got fried rice insteadof plain. read more

Only giving 1 star because I cannot give 0. Called and was put on hold for 5 minutes then hung up on. When I called back I was asked if I can hold again. When I told them what happened the girl who answered stated they were too busy, I asked I should call order from somewhere else she said that's up to you and hung up again. Completely rude and incompetent girl that answers your phones. read more

I order at 3:44 and they said 40 minutes. So far it has been an hour and no call. I called Store and no apology from staff. I was told sorry I wasn't here when you placed your order. ???customer service??? Really? It is now after 5pm and I still don't have my ordered food. I don't mind waiting, but this is silly. The place is only a few minutes away. I would have spent my money someplace else. I called and the owner was upset with me. I just called to cancel the order and he said he could not cancel because I paid with credit card. REALLY!!! Customer Service???? read more

I ordered sweet and sour chicken from here today and the main part of the meal was missing, THE SWEET AND SOUR SAUCE! I called the restaurant to let them know. Restaurant worker says, I'm sorry I forgot to put it in there. I say I won't be able to make it back there before you close in 15 minutes. I was merely offered an order of crab Rangoon to replace a sweet and sour chicken combination plate. Very dissatisfied, hungry and won't go back. It's the customer service for me. read more

very good food was hot upon arrival and cooked perfectly. will definitely eat here again

DO NOT ORDER FROM HERE. I am very sad to say this- have order from here multiple times and enjoy the food but this recent experience was HELL! I placed an order online, waited over an hour. I then decided to call and check and the lady asked for my phone number and told me that it would be arriving any second. After waiting another 30 minutes I called back and was told they had zero clue where my order was. I informed them I got an email confirmation and my card had been charged. And being on the phone for another 20 minutes and being bounced back and forth to 3 different people my order "magically" popped up after restarting their computer. As I expressed my feelings and lack of customer service they proceeded to ask "do you want to cancel your order" zero compensation was made, and major lack of customer service. Sadly I will be finding another place!! read more

This is my go to place for cheap delicious Chinese food. I wish I could talk about their menu in full, but the first time I ate from here I got the mushroom chicken and haven't been tempted to try anything else. I go with the fried rice with decent chunks of chicken giant pieces of halved button mushrooms, crunchy snap peas, carrots, and water chestnuts. All of this is served with soy sauce. My only complaint is the rice is sometimes a bit overcooked/dry but I can over look that. Possibly the real reason I keep coming back is the crab rangoon. With your order you get the choice of a side of crab rangoon or egg rolls. There is nothing unique about the crab rangoon, they just serve it with that golden brown crunchy exterior, and the sweet creamy crab filling you expect. For me they are kinda addictive. There are 3 ways to get your dose of New China: Dine-In, Delivery, or Take Out. I've never dined in, small dining area with one large table that could probably seat 6, delivery in my experiences has been very slow, so I recommend take out. It might not be the best Chinese food in the area, but for the portion and the price it works for me. read more

Worst Chinese food I've had in a long time. We ordered from them and they gave us none of the food we actually ordered. Tried to be a good sport and all of the food was TERRIBLE. I called and they said it wasn't their problem. Rude staff. Please do not order from here read more

The food is cheaply priced, but always good. The inside could use renovating, but who eats Chinese food inside a restaurant anyways? read more

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We ordered 3 different meals for lunch. Pineapple Chicken , Pork Egg Foo Young and Cashew Chicken. Comes with choice of fried rice or white. Also soup or egg roll or crab Rangoon. Our meal today was hot and delicious, a huge amount of food for two people. We heated a plate for supper and it was delicious again. Everything was great, we've bought many meals from them and never had a bad meal yet. I ordered it on the Internet for the first time and it was simple to pick up as we were coming home. read more

Nice folks! Good service! Good value for the price! read more

New China - Chinese Near Me - Collinsville, Illinois

This food is AWESOME! Everytime I order it is on time and fresh and excellent! The beef and broccolli is outstanding! Shrimp fried rice and crab rangoon are also excellent. Delivery drivers are also so nice too! read more

In town on a business trip and my usual go to place Peking Garden was closed for the week. The owners were on vacation. So I decided to give this place a whirl. I had the pork chow mein and a few other side items and they were all really really tasty and I would definitely come here again if Peking Garden is closed. I didn't have a problem with the staff like some other reviews had but they really didn't seem to care and I wasn't expecting much and besides I took my order to go. read more

Food is mediocre and the guy answering the phone was rude! I've ordered the same thing a few times and it's always different

This place has typical Chinese dishes. average and not at all outstanding food but even the mediocrity of the food is ruined by the owners attitude towards employees and then in turn from all the employees to the customers. I will never go here again. read more

WARNING....do not order food from here.....haven't gotten food here in a long time. Last time, ordered egg foo yung and the bottom patty was melted into the styrofoam container. Ordered crab stix...bit into one, and it was still wrapped in plastic....NEVER AGAIN read more

Used to be my favorite. Ate there one hot summer day last year. Not the coolest temp in the dinning area and staff looked a bit over warm too. Got my favorite beef and broccoli which tasted good I thought. Couple hours later at home got sicker than a dog. ER staff said "tainted food or lack of sanitation" caused my vomiting and pain. They took the name of where I ate but I did not file a report. I Don't Advise eating there. I will never go there again! It was not worth a trip to the ER and my stomach Being pumped out. BEWARE. read more

Awesome, great, fast delivery, food was fantastic, exactly what I ordered and it was hot (that doesn't always happen other places). The Chicken Fried Rice was superb and the Crab Rangoon was incredible. Definitely give this place a try...... I'm sure you'll like it. Try to remember this is Collinsville, IL and they're trying as hard as they can. read more

The place had great food. This was the tops as far as what I've experienced in Chinese cuisine in the area. The people were nice and the food was reasonably priced. It was quite busy while my family was there. I recommend it. read more

Order food for delivery, advised I was in a wheelchair they needed extra time to get to the door. Delivery man left before getting to the door then ask me to come and get my refund from the store, instead of placing it back on my debit card. I spoke with manager he told me I was a idiot and hung up on me. Terrible customer service and will never give this restaurant my business again. read more

New China on Beltline Rd in Collinsville has good food BUT every time I try to place an order for delivery over the phone something terrible ALWAYS happens. One of two things always happens when you order over the phone, either they take your order wrong and you don't get what you ordered when it arrives at your house or the delivery driver cannot find your address and drives around with your order in his/her car for 30+ minutes. The worst part about the service here is when they make a mistake the managers never want to fix the problem (this has happened three times now over 2 years) and they want to argue with the customers point of view. The managers need to learn that the customer is always right, especially someone who has ordered over 50 times in the last few years. On my last order when the delivery driver got lost i asked them to remake the food and I would come pick it up because the sweet and sour chicken would be soggy and not good after sitting in the drivers car in the sealed plastic container for over 35 minutes and the manager would not remake the food. So overall, terrible delivery and even worse managing... read more

New China does not honor their coupons. Jerks that work there would rather loose a LOT of business than honor a coupon when I was spending 40 bucks on lunch. There are many other places to eat. They will never get another dime of my money. Worst customer service ever read more

This place is a joke when it comes to customer service. I ordered online waited over an hour and no food. They said they never got the order, likely because they never checked. Why offer online service if you are not going to follow through. I have a credit card receipt and a confirmation email. They said my card never got charged and all they could say was sorry, we can make your food now and charge you over the phone. This was their fault and they offered no resolution. NEVER GOING BACK, they lost one of their best customers. read more

The whole staff was extremely rude. I asked for sriracha sauce, seeing that someone else on another table had some and they said they don't have any. The food was mediocre and took over 20min just to get to our table. Definitely won't be coming back. read more

Found a hair in my food and was only given half of my money back. One of the people was laughing about me finding a hair in my food. Tried to contact manager, was told that the two english speaking inviduals there were "considered managers since the other people working that day didn't speak english". I asked for the owners name, was given the run around and a fake name, researched on the internet and found out the REAL owner's name. Tried to contact the owner, wrote a letter, no response. read more

The man on the phone was friendly and helped me figure out the best portions for my order. The delivery was fast and the food was the best I've had around here for your typical Chinese delivery. This is now my go to Chinese! read more

This all occurred on Monday, the 23 of April. First time ever eating from this restaurant, I had ordered pork fried rice and pot stickers. My mother had ordered Lou mien and crab Rangoon's, my sister had the same. It was all take out, I'm not sure if it was delivered. I thought it was a bit odd because the rice was yellow, I never had yellow rice before. Though I know there are different breads of rice. The rice was a little bland, though the pot stickers and the dipping sauce was very tasteful. Later that night I had decided to eat up the rest of my food to eat. The next day towards the evening, do you know what hit me. Instant throwing up and diarrhea. It takes up to 24 to 48 hours for food poisoning to occur in the body. All three of us were hit with food poisoning, my mother, my sister, and I. Be careful from now on eating from this restaurant, I would really consider it especially if you read all these reviews. read more

The first time I had a problem with an online order. I went to pick it up but they never got. I was very angry. They change online menu ordering and fixed that. The next two times were ok. My order was ready in about 15 minutes, about average. The last time ( it will probably be my last time) was not good. I went to pick up after about 15 minutes and my order wasn't ready. I waited and waited and waited. It took another 35 minutes for my order to be ready, a total of 50 minutes and the place was not very busy. Then I got home and the special soup that I like was not up to par by far. This is a special soup that contains Chinese vegetables, beef, pork, chicken and shrimp in rich broth. This soup had almost no meat, no shrimp few vegetables in a weak tepid broth that was little more than salted water. They have competitors I use where this stuff never happens. I won't be going back. Try someplace else or roll the dice here. read more

why is the staff always so angry? the profit margin in Chinese shops is huge. lighten up, both the Chinese and the local staff. bad vibes...