Quality Excellent Appeal Excellent…read more Service Excellent As a new coastal home-owner, we contacted Shade & Shutter Systems to learn more about what products were available to protect our home. Our call was returned immediately and Paul Craig, owner of the company, provided exceptional detail about the various products and their benefits / drawbacks. We scheduled a site visit; Paul showed up right on time with samples and guided us through the various applications. We selected the VueSafe product. Paul indicated a 2-week lead time... but as Hurricane Sandy approached Paul contacted us on Saturday morning to let us know they had accelerated production and an installer would be on-site that day. The installer, Ed, was prompt, courteous and diligent throughout the installation process. We couldn't be happier. The product is up and already we feel more secure. Many thanks to the entire Shade & Shutter System's team for exceptional customer service and rapid response during an emergency situation.

We are so happy to give a 5 star review to Shade and Shutter Systems Inc. Owning a coastal home…read morefacing north presents special challenges with Cape storms. We selected the electric controlled roll shutter product. From our initial contact with Steve through frequent contact with the project foreman and wonderful installers, the project couldn't have gone better. The local showroom displays all the products to view, and the custom installation looks great. The shutters also seem to be excellent quality. Before the order was sent to the factory, the installers came out to review it to make sure of any special challenges or material that would be required. After installation, which they worked around our schedules, they were careful to explain proper use and maintenance as well. It is obvious that this company takes great pride in their business, and realize that customer service and recommendations mean everything. We are very pleased, and look forward to the shutter protection during storm season.

I purchased a retractable awning from Ocean Tailors about 6 years ago. At the time, I was very…read moreimpressed with their product, professionalism and quality of installation and service. The electric awning worked perfectly for us since then until just recently, when the extending and closing mechanism seemed to develop a mind of its own. I believe the true measure of a company's character is the after-sales response to a reported problem. Sandy was every bit as accommodating and attentive to my issue as if she was on the cusp of a major new sale. My calls were promptly and graciously returned, and as they did the trouble-shooting, I was kept informed of the status and next steps. An on-site service was required, and the team arrived as scheduled and could not have been more professional. The problem was resolved within 3 days of being reported to Ocean Tailors! There are many retractable awnings on the market; but if you want top quality in both product and service, Ocean Tailors can't be beat! I am one happy long-time customer!

From the owner: Awnings for your business, home, deck or patio. These include retractable or welded frame awnings,…read moremotorized or manual. Ask us about our annual seasonal services which can include, cleaning, repairs or replacement. If you'd like to enclosure you outdoor space we have roll down clear, mesh or glass porch enclosure products to compliment your awning, porch or patio. If you have an outdoor kitchen or fire pit or cushioned seating area, we'd be glad to make a custom high wind resistant canvas covers or Marine Grade cushions to protect your investments from the Cape Cod environment. Our on-site sewing workroom can make custom boat canvas and cushions or repair, restitch and clean what existing boat canvas. Please call or visit our website.

Poor customer service and very costly and confusing Product was poorly handled by customer…read moreservice

We have had awnings on our house for many decades and the sunbrella material usually lasts about 10…read moreyears. We were looking for a new company to work with. I saw Dorchester Awning and read good reviews, so I wrote to them and sent pictures of what we had and what we were looking for. The response was very fast. We selected new material in the online books and even changed the design of the awning over the front door. The job was completed within 5-6 weeks and came out perfectly. Working with Tom as the project lead - communications were excellent. The professional installation crew carefully took down the old awnings and with the same care installed the new ones. I would highly recommend Dorchester awning company. Henry G. Medford MA

This place was a nightmare. They were supposed to deliver awning in April. Never did. Then they…read morepromised early May. They never came. Eventually they stopped answering our phone calls and we couldn't get in touch with anyone there. When June rolled around and our awning still was never delivered ( keep in mind it was already paid for in full), we sought legal action. We had our lawyer send a letter threatening to take them to small claims court if they didn't deliver awning by June 25th. What a surprise, on June 25th they showed up with it! I would not recommend this business to anyone. They are unethical, unprofessional and borderline crooks. Unbelievable.

One star is too generous for this company. They are borderline crooks. We contracted with them…read moreAugust 2014 and were to be installed at the end of March. After numerous calls and false promises on their part the job is still not complete. The man who calls himself Michael is extremely unprofessional and has real anger management issues. Just the other day, he called me a #itch and "trasher" for writing up a negative review with the BBB and my calling his company frequently about the status of my order. We are now taking them to court. My only regret is that I did not research their company (would have found out about their poor business practices) before I contracted with them and I should have not paid in full. A company lacking professionalism and character!

I had a fine experience with scheduling and installation. One year later there have been no…read moreissues. Motor is smooth and quiet. I get compliments on the awning, which makes the deck more usable. Value will depend on how many years of trouble-free use we get.

The whole transaction couldn't have been better. The salesman was knowledgeable and made our…read morechoices easy. The installation crew were expert, they completed the project in under an hour and did a great job. I am so happy with my new awning, thank you!

Received two orders from a large chain store and after weeks of waiting one set was cut too short…read moreat the factory and the other order was shipped wrong size. Just moved to Redbrook in Plymouth and wish we had called Blinds and Designs in Bourne first. This company has installed in many homes in Redbrook. Steve was incredible and even offered temp shades while we waited, but was able to place our order and install pretty quickly. Will never use a large chain store again and will definitely go custom. Steve always responded to my calls and answered all questions. A real professional!! Kathie. K.

This is the third time my husband and I have requested Blinds & Designs (Steve) to come out to our…read morehome for help with window treatments. They provided a cloth vertical for our slider several years ago and shades for our skylights two years ago. This last product is absolutely incredible. We believe Steve recommended and product that provides insulation from the elements. We especially noticed the difference in the cooling of that area during the heat of the summer. Our current project is shutters. We are excited that this effort will transform and brighten the room. We continue to use Blinds & Designs because of the care they provide before during and after the job is complete. They offer suggestions but the final say is always ours. Can't wait for the shutters. Sincerely, Jean & Eric Swan Marstons Mills

I highly recommend Workhorse Gutter Cleaning. Bob is a great guy, and did an excellent job. He was…read morethere on the day he promised, did a great child and gave me an idea of the condition of my gutters. He could've upsold me, but is so honest, he did not. Something very rare in today's climate.

Honest, helpful and just a really nice guy to have do gutter work. I highly recommend Workhorse…read moreGutter. Do not think twice about hiring him for gutter work. A true gem of a business.