Quality Excellent Appeal Excellent…read more Service Excellent As a new coastal home-owner, we contacted Shade & Shutter Systems to learn more about what products were available to protect our home. Our call was returned immediately and Paul Craig, owner of the company, provided exceptional detail about the various products and their benefits / drawbacks. We scheduled a site visit; Paul showed up right on time with samples and guided us through the various applications. We selected the VueSafe product. Paul indicated a 2-week lead time... but as Hurricane Sandy approached Paul contacted us on Saturday morning to let us know they had accelerated production and an installer would be on-site that day. The installer, Ed, was prompt, courteous and diligent throughout the installation process. We couldn't be happier. The product is up and already we feel more secure. Many thanks to the entire Shade & Shutter System's team for exceptional customer service and rapid response during an emergency situation.

We are so happy to give a 5 star review to Shade and Shutter Systems Inc. Owning a coastal home…read morefacing north presents special challenges with Cape storms. We selected the electric controlled roll shutter product. From our initial contact with Steve through frequent contact with the project foreman and wonderful installers, the project couldn't have gone better. The local showroom displays all the products to view, and the custom installation looks great. The shutters also seem to be excellent quality. Before the order was sent to the factory, the installers came out to review it to make sure of any special challenges or material that would be required. After installation, which they worked around our schedules, they were careful to explain proper use and maintenance as well. It is obvious that this company takes great pride in their business, and realize that customer service and recommendations mean everything. We are very pleased, and look forward to the shutter protection during storm season.

I purchased a retractable awning from Ocean Tailors about 6 years ago. At the time, I was very…read moreimpressed with their product, professionalism and quality of installation and service. The electric awning worked perfectly for us since then until just recently, when the extending and closing mechanism seemed to develop a mind of its own. I believe the true measure of a company's character is the after-sales response to a reported problem. Sandy was every bit as accommodating and attentive to my issue as if she was on the cusp of a major new sale. My calls were promptly and graciously returned, and as they did the trouble-shooting, I was kept informed of the status and next steps. An on-site service was required, and the team arrived as scheduled and could not have been more professional. The problem was resolved within 3 days of being reported to Ocean Tailors! There are many retractable awnings on the market; but if you want top quality in both product and service, Ocean Tailors can't be beat! I am one happy long-time customer!

From the owner: Awnings for your business, home, deck or patio. These include retractable or welded frame awnings,…read moremotorized or manual. Ask us about our annual seasonal services which can include, cleaning, repairs or replacement. If you'd like to enclosure you outdoor space we have roll down clear, mesh or glass porch enclosure products to compliment your awning, porch or patio. If you have an outdoor kitchen or fire pit or cushioned seating area, we'd be glad to make a custom high wind resistant canvas covers or Marine Grade cushions to protect your investments from the Cape Cod environment. Our on-site sewing workroom can make custom boat canvas and cushions or repair, restitch and clean what existing boat canvas. Please call or visit our website.

Poor customer service and very costly and confusing Product was poorly handled by customer…read moreservice

We have had awnings on our house for many decades and the sunbrella material usually lasts about 10…read moreyears. We were looking for a new company to work with. I saw Dorchester Awning and read good reviews, so I wrote to them and sent pictures of what we had and what we were looking for. The response was very fast. We selected new material in the online books and even changed the design of the awning over the front door. The job was completed within 5-6 weeks and came out perfectly. Working with Tom as the project lead - communications were excellent. The professional installation crew carefully took down the old awnings and with the same care installed the new ones. I would highly recommend Dorchester awning company. Henry G. Medford MA

This place was a nightmare. They were supposed to deliver awning in April. Never did. Then they…read morepromised early May. They never came. Eventually they stopped answering our phone calls and we couldn't get in touch with anyone there. When June rolled around and our awning still was never delivered ( keep in mind it was already paid for in full), we sought legal action. We had our lawyer send a letter threatening to take them to small claims court if they didn't deliver awning by June 25th. What a surprise, on June 25th they showed up with it! I would not recommend this business to anyone. They are unethical, unprofessional and borderline crooks. Unbelievable.

One star is too generous for this company. They are borderline crooks. We contracted with them…read moreAugust 2014 and were to be installed at the end of March. After numerous calls and false promises on their part the job is still not complete. The man who calls himself Michael is extremely unprofessional and has real anger management issues. Just the other day, he called me a #itch and "trasher" for writing up a negative review with the BBB and my calling his company frequently about the status of my order. We are now taking them to court. My only regret is that I did not research their company (would have found out about their poor business practices) before I contracted with them and I should have not paid in full. A company lacking professionalism and character!

I rarely leave negative reviews, but I feel obligated to warn others about my experience,…read moreespecially my experience with the owner Chris. From start to finish, the customer service was incredibly disappointing. After spending close to $10,000 on a new awning, I expected professional workmanship and accountability. Instead, the fabric was installed with visible bunching above valence. I had to fight tooth and nail to get this rectified - had to contact the corporate Sunesta office because Chris was pushing back about rectifying this. Than replacement fabric was ordered and was installed with stains, including blood, as well as dirt marks. When I pointed this out before the installers left, my concerns were brushed off. Rather than taking responsibility or offering to inspect or clean it, the owner Chris said it was probably from a berry or flower and essentially dismissed. Throughout the process, I felt like my concerns were minimized instead of taken seriously. Every issue I raised was met with excuses rather than solutions. There was never any ownership of mistakes or genuine effort to make things right. I left multiple conversations feeling like I was being told my concerns weren't valid instead of having them addressed professionally. In addition to the stains, the replacement fabric bunches and folds when closing, unlike the original awning, which operated smoothly. I was told the wrinkles would work themselves out, but the rippling and folding are noticeably different from how the original fabric functioned. Instead of acknowledging the possibility of an installation issue, my concerns were repeatedly dismissed. For the amount of money this project cost, I expected professionalism, quality control, and customer service. Instead, I experienced poor communication, dismissive treatment, and a complete lack of accountability. A reputable company should stand behind its work, not make customers feel like they're inconveniencing them for asking legitimate questions. Based on my experience, I would not recommend this company. If something goes wrong, don't expect accountability or a willingness to make it right.

I had a fine experience with scheduling and installation. One year later there have been no…read moreissues. Motor is smooth and quiet. I get compliments on the awning, which makes the deck more usable. Value will depend on how many years of trouble-free use we get.

Good News! My order #15540502, 06/2026 arrived on time…read more (actually early) Every blind fit perfectly. The order of woven wood shades met with high approval, (wife). The installation went well. As a seasoned installer, my only suggestion is for the roller blind bracket "wing nut". The roller bar has a very tight space to start the threading of the nut. Persistence works well. So, if the wing nut had only "one" longer wing, It would be a "one finger" install. So, go to the hardware store and buy one and bench test it on an actual roller blind. - Thank you, Stephen Place -508-326-5457

Excellent Products Superior Customer Service…read moreExcellent Installation Courteous Installers

I highly recommend Workhorse Gutter Cleaning. Bob is a great guy, and did an excellent job. He was…read morethere on the day he promised, did a great child and gave me an idea of the condition of my gutters. He could've upsold me, but is so honest, he did not. Something very rare in today's climate.

Honest, helpful and just a really nice guy to have do gutter work. I highly recommend Workhorse…read moreGutter. Do not think twice about hiring him for gutter work. A true gem of a business.