I requested a service assessment for my clothes washer which completed a rinse cycle but then made…read morestrange noises. The following day (Sunday) was a "top ten worst" snowstorm and only essential workers were allowed on the road. Tuesday morning Chris arrived at 7:30am, ordered parts and gave me an estimate. Parts arrived on Thursday. And my machine was running before 11am Friday! I was pleased beyond words. I originally called Crane Appliances from whom I purchased my washing machine. I called them twice and they never responded to my calls.

Awful company awful person…read more They want credit card numbers over the phone, no modern technology to pay with, which make then not PCI compliant. They did not want to understand the sensitivity and fuss when credit cards are cancelled because people like them arent careful with io nformation. If you value your credit cards, then dont use this company

Very good - will use again. Very knowledgeable and professional. He knew exactly what might have…read morebeen the problem and he was correct.

Quick resolution and they came on time . It was a simple fix so I did not need partsread more

I've been really impressed with their scheduling and communication and responsiveness. This is…read morereally hard to find on the Cape, and I found it with them. Would recommend.

I had 2 appliances down. My dryer can be repaired. My dishwasher is extinct apparently, parts are…read morenot available. He got the dryer part in 24 hours, the problem is coordinating his time to my time! I'm a satisfied customer and do not blame them for parts that are no longer available. I just wish all appliances lasted forever!!

James, the owner, is a marvel. knowledgeable, communicative, and very capable. More than fixing our…read morefridge quickly and efficiently, he was good company and a pleasure to get to know. i know the cape is in good shape having him in this business!

They came in did there job and there was nothing wrong with my ice maker still paid for the visit…read moreof maybe$150 ! She was in & out in 15 minutes .

Excellent team who delivered and installed my stove. They were clean, respectful and efficient. I…read morehighly recommend Yale Appliance.

The team arrived on time. They were polite and communicated well. The replacement was carried out…read morewith speed and care. I will always use Yale. I will recommend Yale to all.

I had requested to have a service technician come out to my house to listen to the new dryer after…read moreturning it on so he could here the normal sound as thecdrim turns. He is ordering a repair kit that includes new pulleys, belt etc and will return to replace the parts. The dryer is functional so we can use it. The service technician Tim was very pleasant and customer friendly and quickly diagnosed the problem. He also gave me some maintenance tips on cleaning the lint filter on the back side. He also showed me two tips on my dishwasher and two tips on my refrigerator to better maintain it. I really appreciated Tim taking about 10 minutes to show me all of the tips. In my opinion,Tim is a very good asset and represents KAM very well. Charles Mokeler Dennis MA

I purchased over $5000 in kitchen appliances with an interest in LG products. The salesperson, Jack…read moreGilooly, convinced us to Purchase GE appliances and offered $800 in a bundle rebate. I have tried for months to receive these rebates, many emails and calls with no response. Finally reached the COO Jay Upton and explained my situation with months of frustration. His ridiculous suggestion was to return the appliances which means hiring an electrician and plumber to disconnect them for pickup. I tried to reach the owner several times but no response. In addition, KAM sent the wrong refrigerator and requested me to pay a 30% return fee and another delivery charge which I refused to pay. Their sales manager Frank even stated there were no GE rebates at that time. After I provided documentation on the rebates given to me from Jack, Frank said to call GE. I contacted GE and their rebate company and since months passed, GE said to contact the dealer for their assistance. KAM provided no assistance, made excuse after excuse and I never received these rebates $800 rebates promised. I thought I would support local businesses instead of the Big Box stores. It was a Mistake. The story they post on customer satisfaction is a joke. I strongly suggest you shop elsewhere. Hopefully the owner will contact me after this reading this review. Very frustrated and disappointed

Todd is very helpful, knowledgeable, honest and affordable! He was easy to schedule with and…read moreshowed up when he said he would. Highly recommended!

wow. Todd and Michelle are awesome. We needed a dishwasher installed. They were available,…read moreprompt, courteous. .. I could go on. Wonderful family business!

DO NOT HIRE THIS COMPANY!!! If I could give a minus -100 stars I would. Nightmare scenario,…read moreincompetence, unprofessional, shoddy work, and the owner Eric Demeo is a HUGE LIAR!! Talks a good game, delivers on nothing. Hired to replace my entire HVAC system. Eric claimed to be a preferred diamond Mitsubishi contractor which was also a lie. Was promised a two day install, took over 3.5 months and never finished!! Left the jobs a huge mess, had to hire a roofer to fix a hole he left with a pipe dangling out! Nothing but delays and excuses. Tried to do electrical work on his own and he's not a licensed electrician, I had to hire and pay an electrician to fix his failed attempts. Never passed inspection and he stopped responding to texts, calls and emails! I was forced to hire another HVAC company, BRIGGS MECHANICAL. Outstanding! They were amazing, They had to reset lines, install pans under units, reclaim all refrigerant, reinstall proper amounts, set and mount air handlers (he left the wobbly and crooked), rerun PVC piping, re-run pinched copper lines from splitter unit, install 3 kumo cloud devices which Eric claims were installed (no surprise, another lie). Overall a horrible experience. This is not all of it, there's even more details that is not worthy of my time to articulate. I just hope people can see this review before hiring this pretender. Contractors like Eric give the HVAC industry a black eye. He takes no pride in his work and has a major lack of integrity!

We hired Eric for major heating/HVAC installtion in 2023. We hired others to finish what he did…read morenot. He still owes us. Concur on the LIAR comment regarding Eric.

Buyer Beware!!! I'm…read morenot recommending KAM Appliances in Hyannis due to service parts price gouging. I was charged $237 oven ignitor for the same item found easily and readily available for $23.50! I spoke to the GM and he said the price I paid was discounted. I told him this was hard to believe. He even justified the price of having it in the truck even though I think by charging close to $200 per hour would necessitate having common inventory readily available. Two ignitors , less than an hours work cost me over $750. The tech informed me of the ignitor cost after the installation was complete. He even said only one of the ignitors was bad however prudent to change both out. Now the marketing manager says price is justified with the service and customers have choices. I disagree with the price, however agree with choice and won't be using or recommending KAM. ..... No wonder why Amazon is doing so well. Please share this message.

Saved my thanksgiving when my existing stove went down. Great salesperson, excellent selection and…read morefollow through