A brief stop to see if the nice folks could take a look at my ebike and perhaps replace the bent…read moresprocket. Friendly, helpful but they did not have the part in stock. They were sure that they could get it done in two weeks, which is nice but in two weeks I'll be three states from here. Bummer but they were very nice about it. [Review 18413 overall - 1133 in Massachusetts - 1935 of 2022.]

would like to add to my original review.. went in to speak with mary about updating my bike.. have…read morea top of the line aventon ramblas.. needed something with a throttle etc.. spoke with her about trading my ramblas in, it was showroom clean with only 94 miles on it in the limited edition color.. with a smoke but rudely she responded with-- well we don't take trade ins on bikes that weren't purchased here!! i thought wow ok!! i left and went to norms bike shop up in keene nh and purchased TWO new aventon from him.. no sakes tax and no setup fees which at horizon would have been 300$ for two bikes plus 250$ in sales tax.. norms will be getting my business from now on. very polite, friendly and easy purchase!!!!

Poor on line and phone response from customer service…read more Broken promises on optional warranty refund, extra shipping costs when promotions and on line offer indicated FREE shipping and inadequate instruction manual requiring professional assembly and out of pocket costs. Would not recommend this Company, its products or services. Very unhappy with repeated attempts to resolve on going issues since June 2018. negative star rating. Wayne S. Orlando Fl

I have purchased a recumbent bike from these people and did I get the run around do not pay these…read morepeople with a CK. they will abuse your trust they will con u they promised free shipping not true. The bike comes in in peices I had to find a bike mechanic to put it together it took 2 weeks for him to get to it by then your past there 7 day return policy when it was assembled there where parts missing and where broken it was thrown in the box and ship to me with out even a ck. list now I am stuck with a bike that can't be riden DO NOT BUY FROM THEM !!!!!

I can't thank matt smith at New EnglandTrim enough. First for the amazing job on the interior. But…read moremostly for correcting an issue that had nothing to do with his work. Matt being the guy he is went above and beyond to tape and protect the roll bar paint in my chevelle. But due to the cage not being prepped correctly the paint came off while I removed the tape. Matt could have told me to pound sand but instead told me to bring it to him and he would repaint the cage. It's really nice to work with people who care about your projects. This has been a dream of me and my dads for years and just as I thought things couldn't get any worse matt swooped in and saved the project. I honestly would never use anyone else but matt at New England Trim. Thank you again you don't know how much we appreciate what you did for us

I just had the headliner in my 2000 Jaguar XJR replaced by New England Trims, Inc. They were very…read moreprofessional and made the whole process very smooth. The windshield had to be removed and replaced after the installation of the liner. Lindsey coordinated with the glass company (Roy's) and they got the whole job done in less than 32 hours. They did an outstanding job on the headliner and thoroughly cleaned the interior. They were highly recommended to me by a local Body Shop. AND, I would highly recommend these people to anyone! The only downsides were waiting for an appointment (because they're in big demand), and my wife didn't like the smell of the adhesive after we picked it up. I should have waited a few days before taking her for a ride... All thumbs up!!!

I've just recently bought a beautiful Ducati Panigale S from this shop. I don't usually write…read morereviews but felt like I had to in this case. I looked at some of the other reviews written and I couldn't agree more. This is a terrific shop; great sales dept. (Dan) and the owner (Dave) are both super friendly and laid back. His daughter works there and is also very friendly. They have two beautiful and VERY friendly Golden Retrievers greeting customers as well. I mention all of this because it puts one at ease when you're there browsing / shopping. Full disclosure: I've been browsing there for a couple of years; I've stopped in quite a few times. I never felt pressured or annoyed by Dan or anyone there; they are super laid back. So I finally decided on buying a Ducati and the whole process was handled so well, from beginning to end. I've also had the service dept. install some mods for me and change out the rear sets, etc. Again - even the guy I dealt with in the service dept. was friendly and helpful. I read in one or two of the reviews that people were traveling pretty good distances to shop here and get service done on their bikes. I guess I'm extremely lucky to be about 7 miles (15 mins) from New Haven Power Sports.

Whatever you do, do not go to New Haven Powersports for service or to buy a motorcycle. At the end…read moreof March, they put a used kickstand on my 2011 Ducati Diavel. Two months later, I got on the bike and the kickstand fell off, causing very minor damage. The bolt was not secured properly, and the kickstand itself was perfectly fine and intact--the problem was their installation. I called the service manager, Will, and he told me I could get the bike towed and that he would find prices for me to replace everything. I explained that the issue was not a failed part, but that it had not been put on correctly. I wasn't satisfied that the discussion would lead to a resolution , so I called the owner and explained what happened. The owner asked for pictures, sent me a text message telling me where to send them, and said they would follow up. Instead, I got a phone call from Will threatening me and saying I had gone behind his back. He told me it was a used part, not to come to his department anymore, that they were not servicing my bike, and that if I came there they would have me arrested. When I asked to speak to the owner, he said the owner did not want to talk to me and that he was talking to me instead. I only wanted the stand fixed so I could ride my bike, but instead I was met with hostility, threats, and refusal to take responsibility. Based on my experience, I would strongly recommend taking your business elsewhere.

Easily one of my favorite places in Western Mass. for "sports-stuff"…read more I've been shopping here since like 1989-90. I make my way there at the start of every baseball season to pick up a crisp Yankee fitted hat. (They were one of the first...and only spots to offer authentic MLB on-field hats) Great selection of sneakers: Jordans. Nike. Adidas. New Balance. Converse. Reebok. Lots of classic styles too. A MAJOR selection of great kids sneakers too. I've also purchased most of my Timberland boots here. Great selection of styles and colors. They also are the go to spot for fan gear. Sox, Patriots, Celtics, Bruins, etc. Great selection of jerseys and other authentic gear. I got my "Belichick hoodie" here. Oh and I forgot to mention the most important thing! The service! Great family run business. Support the local independent stores folks!

This is definitely the place to go for all sporting goods. I have been going here ever since I was…read morea high school athlete and now I go since I coach. Over the years, they have never disappointed me and I absolutely love going here for all of sporting needs when possible. They have cleats, custom team wear, and equipment for any sport you can imagine. If they don't have it then they can order it for you. The price is MUCH cheaper than large chains. I prefer them over larger retail sporting good stores because of the personal attention and care that the owner put into. In addition, it is always nice to support small businesses whenever possible. There's a small parking space on the side near Walgreens. Go give them a try, they won't disappoint you.