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    New England Orthodontics Specialists

    1.0 (1 review)
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    Orthodontics

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    1 year ago

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    Gentle Dental Beverly

    Gentle Dental Beverly

    3.6(42 reviews)
    0.6 mi

    I used to scoff at those unfortunates who fear dentists. Then it happened to me- the awful…read moreexperience- and I vowed to never ever visit the dentist again unless under heavy sedation. Fast forwarded a year and a half later and I was in total dental agony. Bullied by my coworkers who were tired of listening to my moaning and groaning, I called up Gentle Dental of Beverly and they fit me in that afternoon. I was trembling when the hygienist called my name and led me to the chair and I blurted out, "I'm in agony, but I'm even more scared of the dentist!" and told my traumatizing story of having my teeth drilled by a dentist who was too impatient to let the novocaine take effect. The hygienist was very sweet and assured me that in her 5+ years of working with Dr. Malmquist she had never seen a patient have a miserable experience. I also learned from her that there are different techniques to applying novocaine and that a good dentist would take the time to ensure that I was properly numb. After x-rays, Dr. Malmquist came into the room and introduced himself. Dr. Malmquist was very calm and soothing, took the time to explain the work that needed to be done and listened to my fears and concerns. Also, before I made a decision about whether to proceed with the work, one of the office staff came back with a print out of cost estimates. I decided to proceed and reminded Dr. Malmquist once again that whatever the last dentist had done with the novocaine hadn't worked. As soon as Dr. Malmquist applied the novocaine to my mouth I felt instant relief from my week long tooth ache. He let the novocaine work for a few minutes before drilling. I tensed expectantly while he was drilling, waiting for the pain that never came. In five minutes, he was done, fixing the minor cavity that had caused me so much pain and I never felt a thing. Thanks to Dr. Malmquist and the staff at Beverly Gentle Dental, I can once again count myself amongst the lucky few who "don't fear the dentist." (And the best part- the staff at Beverly Gentle Dental called my ex-dentist and broke up with them for me and arranged for my records to be sent over!)

    Been going to them for a couple years and they have some serious issues with administrative…read moredisorganization. I've had multiple cleanings that needed to be rescheduled 3-4 times. The last straw: I went in for a cleaning in March and they turned me away because of a health problem I had in February, and they said I had to wait 6 months or get a letter from my doctor. That part is fine and understandable, and I got a letter from my doctor saying I'm clear after 3 months. However, when I went back in early June the showed me a form that I needed to have my doctor sign, because the doctor letter was from March. I had never seen this form before , and if they provided me the form in March they would have been able to treat me at my appointment in June. Anyway, they're just very unprofessional and disorganized and I don't recommend them.

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    New England Orthodontics Specialists - orthodontists - Updated July 2026

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