The worst customer service! I have been trying to change my account email address for over a year…read moreso that I can make purchases on line. I have gone to the store, they say they can't do it and that I should call customer service (good luck finding that number). "Customer Service" says that the system won't allow them to change the email on file. My only option is to go to a store (again), close my membership and open a new one. My wife says that BJs stands for Bunch of Jerks". I agree.

called in an deli order it was ready went to pick it up had to wait in deli line of 7 people for…read moremobile order . once got order processed to check out to realized order incorrect the cashier didn't know what to do called over front end person who was confused on what do . Ava the front end person called manager who stated tell Custer she will wait I busy be an hour or have them come back ava went to deli to fix order we are now 1 hour in since got to Bis. 30 min later Ava walks back still with another incorrect order I walk back speak to deli who had some choice words to say . still no manager any where I called corp complained told someone call me back week later called corporate again same thing they will call you 48 hours another week goes by called again told they busy call you when they can mean time I have left multiple messages and gone back to bjs for managers who are never around

Special trip there to buy the Apple Watch Ultra 3. $799.00. Bolted to the table…read more(understandably). Dead as a doornail. Everything else on the table was working. Dude comes over, didn't get his name. "Yeah... it's off." I said "It's not off it appears not to be charged". Shrugs his shoulders and walked away. Looks like a trip to the Apple Store is in my future. This place is in its death throes. Too bad because there used to be some real customer service there.

Two weeks ago, we visited the Best Buy store in Millbury to purchase an electric range. We selected…read morea white Samsung Bespoke induction model and asked one of the sales associates to assist us with the purchase. He replied that he would be with us in a minute, yet he continued to wander aimlessly in circles while talking on his phone. After waiting 10 minutes, the young man finally approached us and asked, "How can I help you?" We greeted him again and explained that we wanted to purchase that specific white electric range. The young man removed the electronic price tag and the paper label from the display model. We then followed him to place the order and finalize the purchase of the range. After paying for the item--including an extended warranty and delivery--we double-checked with the employee to ensure the order had been processed correctly. He assured us that everything was in order and that the range would be delivered to our home in a week. A week later, the delivery crew arrived with the range, but it turned out to be a completely different model. We immediately drove to the store to resolve the situation, as we had already disconnected our old range in preparation for the installation of the new one. At the store, we explained that we had received the wrong range and asked for their assistance in sorting out the mix-up. The manager explained that as soon as the item was returned to the store, they would inspect it and place an order for a replacement. We also provided photographs of the exact range we had purchased a week earlier. We then returned home and scheduled a redelivery--only to receive the very same, incorrect range that had been delivered to us the first time. After a third trip to the store, a manager named Ken told us that he could no longer offer any assistance and had absolutely no idea how such an error could have occurred. Our order lists the model number of the range they attempted to deliver to us--not the model we actually intended to buy. Ultimately, after two weeks of waiting, they didn't even bother to investigate at what stage the error had occurred on their end; consequently, we were forced to cancel the order due to the incompetent and unprofessional conduct of the employees involved in the situation. They didn't even offer us an apology for their mistake or for our wasted time. Remarkably, the very stove we had originally selected remained in the store the entire time--albeit with new labels--serving as proof that not a single store employee had ever bothered to properly look into the problem and resolve it.

The Customer Service Person was very polite and professional, one I was finally able to get to him…read more How long was my wait? About 50 minutes, as the person two patrons in front of me, took a long time to complete their transactions. This seems like a common malady with most cellular retail operations which I've visited. They had two people working, and they seemed to be trying as hard as they could to get things done. So I guess the issues are with t-Mobile, and their staffing or processes. The patron in front of me was buying a new phone, and it wasn't initializing correctly. The other Customer Service Rep was busy with a couple, who were purchasing a phone, tablet and watch, and were still there when I left. I was also surprised when I got a text later, informing me that I had purchased insurance protection. That discussion never came to pass, so I cancelled it by calling customer service. That was a fairly quick call, but it was an unnecessary one. Bottom line, my phone was getting old, wasn't working well and needed replacement, which was ultimately accomplished.

I am a disabled American and I am home restricted at this point…read more I have been trying to get my services working since Thursday 7/14/2022 and today is 7/22/2022 that translates to almost 50+ hours and 8 days to get my services working asked them to send a wheelchair van for me and they said that is against T-Mobile policy and they have informed me that I will not have service till such time that I get to a T-Mobile store. Told them that it could be a month till I get there and they said "Please call us back when you can get to the store. Discrimination against those hAmericans with Disabilities is a horrible thing isn't it? Please save yourself the hassle and go with Verizon. Thank you

Kevin was wonderful! We will definitely use his services again! He was prompt, flexible, and…read moreextremely reasonable than I believe any other store would be and very honest as my boyfriend has computer knowledge and agreed with his recommendations and very satisfied with the prices and services. Although we are moving back to the city, we will definitely depend on Kevin for our future computer needs and even his willingness to accommodate house calls!!

From the owner: Expert Computer, Phone, & Electronic Diagnostics and Repair for residential and business in your…read morearea.

I bought a rare and wonderful used guitar here at a fair price. The owner needs to exercise more…read morepride on what he sells though, my guess is that this isn't his day job. Lots of love for the small independent guitar dealer tho.

Support local music stores!! Great selection, lots of knowledge, and excellent customer service…read more Honestly, Mom and Pop music stores are becoming harder to find. This is a place you can sit down and play an instrument in person before purchasing. Great staff. Honest and caring.