From the moment Dr. Hildebrand introduced himself, I knew I had found my doctor. During my consultation, he was able to spend as much time as I needed answering my questions, while teaching me along the way. My expectations were beyond exceeded and my procedure has dramatically changed my life for the better! All the staff at New Eyes Oculoplastic Surgery Center and Green Valley Surgery Center were so nice and welcoming. From helping with coordinating my surgery date, to my post-op appointment, and everything else in between, I was always comfortable and well taken care of. I can assure you, when in the care of Dr. Hildebrand and staff, all of your needs will be met and exceeded. I would like to thank Dr. Hildebrand for making my dream become a reality. I am without a doubt recommending Dr. Hildebrand and his staff at New Eyes Oculoplastic Surgery Center to anyone and everyone I know! read more

This practice is extremely misleading. I've set up a consultation with Dr. Tracy Lu through their website where no fee was ever mentioned nor collected to book the appt. I drove 30 mins only to find out that I will now need to pay $175 for the visit. Why was this information never mentioned before the appointment? I would have had no issues to pay if I was informed prior that there would be a fee to be collected, but it felt so manipulating that I cancelled and left. What a waste of time! read more

This company is on my portal as being in network with my insurance, I called to verify they do take my insurance, which they confirmed, so I made an appointment. It was unfortunately two months out, but I waited. A day before the appointment they called me to tell me they verified my insurance and it is supposedly not accepted. I called my insurance to verify and they did indeed say I WAS in network with this company. When I tried to call the office back they told me it would be a self pay appointment because my chart had already been notated as not in network. At this point I don't even want to give it anymore of my time or money and will go elsewhere. Garbage customer service. read more

This place is a hard pass for me. Meadows eye refered me to New Eyes. They requested I fill out paperwork online. Gave my Medicare supplement Medicare online. Filled out phone, email, etc, I arrive 10 minutes early 4 ladies behind the counter three are laughing and chatting one is on the phone. One of them turns around I'm holding my cards in my hand she says you need to use the keyosk okay. Such a lovely warm welcome kind Of like swatting a fly away lol yes I was the fly. Keyosk asks all the same questions I filled out online. Plus scanning my cards. Had a problem with the supplemental card went to the desk she said she can take it. The keyosk saved none of the info I had put in and had to do it again. I did. At the very end the screen says today's appointment will be 292.00 mind you this is just a consult. So I go to the desk again and tell them it says 292.00 but I have Medicare and a supplement plan N which I should only have a 20.00 copay. One lady looks up at me like ‍I don't know. The other just stares at me. No answer means I'm canceling my appointment. Sorry Dr. Lam. But the New Eyes "we couldn't be bothered front desk ladies" were as far as I was going to go with this office. Now if one of them just would have said oh let me check on that for you. I'm sure they would have seen my insurance would have covered it. So Dr.Lam these lladies are costing you patients. read more

Had my eyes done recently there And they told me to put on vitamin E oil after the surgery. I googled it and they don't recommend it.

Similar to the majority of individuals, we typically consult Yelp or Google or ? prior to making a decision regarding the purchase or utilization of a product or service. Consequently, this will be a chronology, and will continuously be updated as we progress. Hopefully providing you with a comprehensive understanding of the process involved in cataract removal. August 1st 11:30am Optometrist Results: You have cataracts in both eyes which should be investigated and I'm going to refer you to New Eyes. On a scale of 1 being the least debilitating and a 4 being the most debilitating. One eye is a 2 and the other is a 3. August 1st - 1:28pm Received call from New Eyes and scheduled a consultation, which should take about three hours. August 21st - Appointment Made. read more

I had a referral from my eye doctor to do an extra check on my eyes. No issue there, but this is where it goes downhill. I received a call to set up an appointment for my upcoming visit with a scheduler so I went ahead and gave her my information and during that call she had my information from my visit when I was a kid so we laughed about that and she updated my information with current insurance. The day of my appointment was normal, come in early and fill out paperwork. I gave the front desk representative my id & medical card and started to fill out the forms. When I went back up to the desk to drop off my forms & pay the co-pay she asked me for my insurance card. I assumed she meant my eye insurance card since she had my medical insurance card in her hand and in my file. She said she was having trouble finding my insurance and I mentioned that my eye insurance card was in the mail and she said that she would be able to find it. A few moments later, she found it apparently and told me the copay was $50 and some change. I thought it was a weird amount for a copay, but I said it's probably a credit card fee and went on with my visit. The visit wasn't bad, he just wanted me to come again as a follow up even though I did not get any true diagnosis. I didn't find it weird since some doctors do want a better scope of things so I decided to make the appointment. My next appointment would've been the appointment to confirm any diagnosis. A month later, New Eyes sends me a bill in the mail for an extra $5 and some change and apparently the front office charged me incorrectly and I had to pay the difference. A little bothered but it's not a big deal. So I went online to check in before my visit and they had all of my information from when I was a kid with my high school address so I updated it once again. This would be the 3rd time with me going back in, noticing the address & insurance isn't current, and once again changing my information to update for them. Now on the 11th hour I get a call from the office to asking me cancel my appointment or pay out of pocket because they don't take my insurance. But you somehow took my insurance from the last visit and my money? There has been too much error on their part for me to be comfortable with at this point. There was plenty of opportunities to figure out any discrepancies from the referral process, while filing paperwork in person, while on the phone with billing for the different in pay, and through online check in. I guess I lose out of $60 and no diagnosis because there's no due diligence? Cool. read more

Absolutely AWFUL !!!! Dr Hildebrand did a terrible job. And they charged me 3 times AFTER we were informed that we had paid in full. This place is just TERRIBLE !!! read more

I had an excellent experience from beginning to end. When I called to schedule an appt the representative was extremely helpful, she went above and beyond and I had an appt scheduled for that day. When I arrived at the office, everyone in the front was very friendly and helpful, even the other patients in the waiting room were nice! The nurse that did my initial exam was also very friendly and helpful, she had a great personality and was very thorough. And Dr Austin was just the best! I went in for a corneal abrasion, I was very comfortable throughout the entire exam, he was great at explaining everything to me so I was very informed. I left feeling very pleased with the quality of care I received and will definitely be returning for any future needs! read more

If you are thinking about going to Dr. Helga Pizio at New Eyes, for cataract surgery, I'd like to suggest that you think again. I spent over $10,000. so I wouldn't need glasses again. Well, that hasn't happened. I can't read without glasses and can barely read with them! I used to love to read in bed before I went to sleep. Can hardly make out the print now. I went for my six month check-up and she said everything was "wonderful." It isn't. Oh, guess I should mention that I have an eyeful of floaters that I didn't have before the surgery. She also said that they would call me to set up my one year appointment. They didn't. And, guess what? They charged me quite a bit for the six month appointment. I thought that was included in the $10,000+ but it wasn't. I ended up going to another practice for an eye exam and they told me that my vision is 20/40 in EACH EYE. Not what I paid for. And, the light flashes I had during night driving are still there! My friend, who recommended Dr. P. had her surgery on the same day. She has such bad halos that she can no longer drive at night. Think twice my friends...think twice! read more

An amazing experience. At first I was discouraged because it took 2 months to get an appointment. Once I got in Dr. Stafeeva was amazing. Her staff is super nice and helpful. My surgery was a bit rough but she scheduled follow appointments and took the time to listen and assess what is going on. So many doctors in Las Vegas are rushed and don't listen. She is fantastic. The office and staff are really amazing. 1000% recommend. read more

Dr. Stafeeva is excellent she save my eye years ago and it's still good. I have recommended friends to her and New Eyes read more

After a not so great experience at this "chain" in Centinnenial in Las Vegas. I returned to the Banbury Crossing office of this eye specialist. I am satisfied with the staff, office, doctor and a BIG gratitude hug for a lovely, knowledagble SMART young woman who supercedes the meaning of service, customer support and information - PATRICIA. I was most impressed and will return to this office for next year's check due to her capable understanding and empathy in dealing with patients. read more

New Eyes is an Ophthalmology group with several offices in our area. Although I have gone to many physicians in my lifetime in many different practices, I don't remember any of them, regardless of type of practice or location in 7 different states where I've lived, that I could define as the perfect combination of excellent doctors, physician assistants, office help, cleanliness, efficiency, kindness and understanding. My husband and I have had a variety of procedures done with no pain either during or after. Amazing! Many kudos and thanks to Dr. Emily Schorr and her entire staff. read more

Excellent care for my cataract surgery with Dr. Pizio. A warm, welcoming and comforting atmosphere throughout..

New Eyes off Pecos and Warm Springs is Terrific!! My wife, had cataract surgery ( not Cadillac) on the right eye. In one day, the vision went from blurry to perfect... In two weeks, the left eye will be corrected. A most unique and painless procedure in less then 15 minutes for cataract removal! Dr. Shorr, is sharp, sexy and sharp!! read more

My story starts 13 years ago when my vision start getting worse. I went to my local Costco and saw the eye doctor there for new glasses. This is when he told me I was losing my sight to Advanced Corneal Disease in both eyes and a corneal transplant is my only option. After years of being scared of a transplant in late 2020 I finally decided to attack my issues and get the surgery. My vision was so bad I could not drive a car, I could not see the stars at night. Legally blind. So Dec of 2020 I met Dr. Ksenia Stafeeva at New Eyes. At that time I didn't know how the surgery would go or what an impact this doctor would have on my life. So I had my 1st surgery February 11th 2021 on my Left eye. The surgery was a life changing event. In one day I went from everything being blurry, and I mean everything, to seeing street signs I couldn't see the day before. I could see the little numbers below street signs to tell you what hundred block your on. I was so blind I didn't know those where ever there. For the 1st time in 15 years I could see stars in the night sky. Anyways this was a improvement. Although we are not done yet. So Fast forward a year to February 17th 2022. I have my 2nd surgery on my eye. Now, holy crap! After a day or so I'm walking around with no glasses, no bumping into things, no looking at my phone really close to my face, no guessing if that's my friend walking up to me. I can freaking see! I mean really see, Sharply, I. HD, Ultra HD. (Says the blind guy) But seriously, I can see like it's 1988 and I'm in Jr high. Years since I've seen this well! Absolutely amazing, life changing experience. I don't have the words to explain what this woman, this Doctor, this Surgeon has done for me. Now you might be thinking this is an exaggeration or overstatement. But imagine "yourself" being legally blind, not able to get a driver's license, your friends and love ones faces be blurry for half your adult life. How would you feel if it all has been corrected over a years time? What would you feel? How would you look at the person who gave that back to you and took care of you. Always yelling at me to "Take your drops buddy" Don't forget to take your drops buddy" LoL. ( This is important for the transplant to avoid tissue rejection) All I'm really saying is you would appreciate what this lady did for you , right? At least you could do is write this short story of how she changed your life and what it means for how you view the world. To me no Doctor, person, or any type of service provider has impacted my life like this before. And if you read this Dr. Stafeeva, Thank you and God bless you for giving my sight back. Truly I really mean it! You are the best! read more

New Eyes - This is just before my Surgery and just an hour and half after. Have the Bandage on for one day. - Laser Eye Surgery/Lasik Near Me - Las Vegas, Nevada

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I understand that some clinics just don't take certain insurances because they simply are not in-network. But at least, do your due diligence and check upon booking the appointment. We booked the appointment almost a month in advance because that's how long you have to wait to get in to their clinic. When I booked the appointment, they asked for the patient's information as usual including the insurance information. In that span of time between gathering the patient information and the actual appointment, you would think that they check everything. They even sent us the paperwork two weeks after that. But come our appointment date, we were told that they can't see us because they do not take our insurance. Wow. This is an eye surgery clinic. If they have done their due diligence and checked all our information beforehand, we would have been able to book another appointment with another provider. The patient would have been able to get relief from her eye ailments in that span of time instead of waiting for this appointment only to be told we cannot be seen. I can't speak or comment about the providers in this clinic. I've never seen one. This review is purely for how they handle their accounts. You have to train your employees to do their work better. Also, remove condescending employees from your front-desk. It does not help at all with your customer service. read more

Before my cataract surgery, I was told I could not get one of the newer lenses that helps you see both near and far, but that I had to choose one of the old-fashioned lenses and could choose to see better new OR far because I have fugues dystrophy. On the EXACT day of my surgery, you know the day Dr. Smart sliced my eye open and put in the old-fashioned lenses in, he handed me a pamphlet and said, "Good News! They just finalized a new lens, that helps you see near AND far, for fugues dystrophy. Dr Smart does not work there anymore. Then I went to see another Andrew Kwong, another doctor there after I lost vision in the eye they operated on. He said I had CME, and as I was leaving, literally in the waiting room, he came out and asked me, "You don't think you had a stroke, do you?" I said no, I did not think so. Well the next time I saw him, he said, based on his visual exam, I HAD had a stroke. He said it several times. I know because I wrote it down and my husband was in the waiting room. So did he spring into action, suggest I see my regular doctor, get screening top see if I was a candidate for another stroke? Why no, he did nothing of the sort. In fact, just called to get my results so I could them to my PCP and he did NOT EVEN WRITE IT IN HIS NOTES! And now, I can not get anyone to talk to me or figure this out. Also, he did about half of glaucoma testing, and said he could not finish because he did not have time. read more

Dr. Ksenia Stafeeva is amazing! She's brutally honest, knowledgeable, attentive, an more. read more

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Just like the other reviewer before, I went to this office on my annual diabetic test on my eyes and before getting tested I asked the front office lady of how much I am paying out of my pocket. She asked for my insurance card ( Aetna ) to verify my coverage and said that the test is covered and I only have to pay my copay which is $40 which I paid after. Then several weeks later I got a bill from New Eyes for another $29 saying that my insurance coverage is short of $ 29 !!! and i have to pay for it! In short, this is BS and what they did was to OVERCHARGE my insurance over the approved coverage and now they are passing it on to me- the patient who specifically told otherwise before doing the test. Do NOT go this place i they are crooks!! read more

Went to Dr. Smart at New Eyes. He recommended I wear glasses and things wouldn't be so hazy. I west to Sams Club and paid $317 for glasses that make things hazy. My dollar store reading glasses work better. Also I have dry eyes and only found out during a physical with my doctor. read more

Great experience from start to finish. Went in for cataracts, all the staff were very friendly and professional. Dr. Farjardo did a great job. Would definitely recommend read more

I'm sorry I had my cataract surgery. I could see better before. My left eye is in constant pain, and my right eye is useless. I can't read a book, I put my computer on 200% and everything is still blurry. I just got my new glasses, figuring that would get my vision corrected, and distance and TV are readable but not completely in focus. I called to get an appointment same day or next because of the pain and vision problems and was told they are booked for another month. How's that for helping out your surgery patient? read more

I had my cataracts done several years ago. I wish I had it to do all over again. She said she would correct my stigmatism and if I paid $6000 extra I could get the multi-focal lenses so I wouldn't have to use reading glasses. Sounded like a miracle. NOT! She didn't correct my stigmatism (said she couldn't do it but I think she forgot!), I think the prescription for the reading part of my lenses was off due to the girl who did the readings. I had to wear glasses to read. She told me not to do that I have to let my eyes adjust. How can I see if I don't use my readers?? They had a surgical room FULL of people waiting to have their cataracts done so it's like an assembly line thus her forgetting to do my stigmatism. This has been 5 years or so ago and I still have to use reading glasses and I had to go to my regular doctor to get glasses to correct my stigmatism. All that money so I could do away with glasses and I still have to wear them. I went back several times for checkups. Each time they would say they were worried about the pressure in my eyes. I did this several times and then went to my regular eye doctor and the pressure in my eyes were fine!! They were just milking my insurance (and me) for the rechecks. I wish I had found a different doctor and I'm so disappointed in my results. read more

I cannot say enough good things about this office. After visiting an urgent care physician and 2 other Opthamologists in town I was luckily referred to Dr. Stafeeva. She diagnosed my problem that day and did treatment also. Within an hour I had my prescriptions filled and all my questions answered. She is a true professional and I highly recommend her! I also want to complement the staff in the front of the office, particularly Nicole and I believe "Laila". They were very accommodating and helped me with all my paperwork. If you guys are reading this, great job! It means a lot to me. read more

Like all my surgeries, I closely decide my surgeon and Dr. Pizio was amazing! She was thorough, explained the whole process and couldn't be better! She is very patient and I couldn't haves decided anyone better for my yag procedure. Thank you Dr. Pizio! read more

Dr Pizio is awesome! Don't go anywhere else like I did, it will be a waste of time. Within 2 weeks, both eyes were done and I really do have new eyes!!! read more

Before leaving the office after an eye examination, I had to pay $47.37 as co-pay. I was surprised because Blue Shield for many years, has always required a co-pay of $35.00 for medical specialist consultation. I was told by the office personnel that it was because I did not fulfill my deductible yet. Surprisingly, my cardiologist husband just saw another ophthalmologist and paid $35.00 for the co-pay. After extensive inquiry from Blue Shield, I was advised that I should be reimbursed $12.37 (a 35% difference from the approved $35.00). The office indicated that they would credit the amount to my credit card. As of this writing, I have not seen the credit. My purpose in writing this is to advise every physician that irregular business practice of overcharging can filter down to tarnish the doctor's reputation. read more

I had cataracts surgery on both of my eyes because of difficulty driving at night. Dr. Kenia Stafeeva operated on both of my eyes. It didn't help. She said sometimes cataracts surgery doesn't work. Then I saw Dr. Roman Fjarda. He did laser on both of my eyes. It didn't help. Next I saw Dr. Jeffery Austin. He thought he knew what the problem was. I ended up at Cleveland Clinic in Ohio. Dr. See did laser on both eyes. I now feel safe to drive at night. All 3 times with New Eyes, I had to go to the Green Valley surgery center. At Cleveland Clinic, he just walked out the door and brought in the laser machine and did the laser right then and there. One time I was 15 minutes late because I couldn't feel parking. Dr. Stafeva refused to see me, but another time I had to wait 2 hours for her. I never felt like I was a person there, but something on a production line. I wasted so much time with repeated visits. read more

Would have been 1 star but the staff was friendly which is always appreciated. What would have been even better is if the doctor had any respect for the patients. I don't want to write anything further in case I have the displeasure of having to return...heaven forbid. As I think about it, based on the optomologist it's a 1 star based on the staff it's 3. read more

I saw Dr. Smart today. He consulted WIKIPEDIA for information on whether or not I'd have an allergic reaction to a certain medication. Seriously? I won't be back. read more

7/3/2017 I was referred by a coworker to this office. I came to the office prepared, with paperwork filled out and 10 minutes early arrival. I wasn't greeted by anyone. I walked up to counter and a front desk girl asked what I needed without even looking my way. I told her I needed to sign in for an appointment. She lever looked away from her computer to speak to me. Ever. She spoke to me in a condescending tone, short and rude, again never looked at me. As I was in the middle of asking her a question, Nicole picked up a phone call and started having a conversation about Spanish calls with someone else. Nicole is rude! As I stood there being ignored, I figured I should sit as it was apparent that she was not going to bother with me. A few minutes later after she's done with her call, Nicole proceed to yell from the front counter into the lobby "I need to collect your copay!" I walked up and asked her her name, she could tell I was mad, Nicole actually looked my way! Imagine that! Extremely bad service. Very rude! Nicole needs better customer service skills or a new job where she doesn't deal with patients. As I sat and waited to be called back, I could hear the front desk ladies answering calls. They are rude, and speak to customers in a condescending tone. Very sad that the doctor probably doesn't know how rude the staff is. When I was brought back, doctor Fajardo was so nice and so was the tech that tests you for prescription. what a shame that Nicole, which is the first person one deals with us so rude. read more

Excellent staff, friendly service, COVID-19 preparations are awesome! They worked me into their fully booked schedule today because I had a piece of metal in my eye and called them at noon! Would highly recommend friends and family to use this eye doctors office!! Thank you so much! read more

Thank you New Eyes , you guys have been great , good Doctors friendly staff. Keep up the good work.

Really great place. Nice lobby. Nice & professional staff. Saw Dr. Austin before and he is wonderful. Saw Dr. Smart yesterday, and he is wonderful. Dr. Smart was also compassionate and comforting; and he is adorable:)! read more

I recently had cataract surgery on both eyes and saw Dr Stafeeva at the Pecos location. The staff was professional and very good at what they do. Dr Stafeeva was as good as it gets. She was amazing. I have absolutely nothing bad to say about any of my experiences. Thanks to everyone there for putting me at ease and taking time to explain each step. read more