Subject: Formal Complaint - Predatory Billing Practices and Unauthorized Appointment Scheduling…read more To Whom It May Concern, I am filing this formal complaint against DAVID VANDER VELDT's OFFICE Meadows Eye regarding a $25.00 "no-show" fee resulting from an appointment I never authorized or requested. I believe this company is engaging in a predatory "auto-scheduling" scheme designed to generate fraudulent revenue from unsuspecting patients. Statement of Facts Over one year ago, I visited Meadows Eye for an eye examination. Unknown to me at the time, the office--without my consent or signature--automatically scheduled a follow-up appointment in their system for exactly one year later. I was never consulted about this date, I never agreed to it and had no idea and appointment had been created FOR ONE YEAR LATER. One year later, I received a bill for a "missed appointment" that I never made. Furthermore, the office has sent a notice threatening to report this "debt" to the credit bureaus if I do not pay. Nature of the Dispute This is not a simple clerical error; it is a systemic scam. By unilaterally placing patients on their calendar without permission and then charging a fee when the patient inevitably "misses" the unknown appointment, DAVID VANDER VELDT's OFFICE Meadows Eye is effectively extorting money under the threat of damaging credit scores. Charging for a service (or the absence of one) based on a contract or appointment that the consumer never entered into is a deceptive business practice. Desired Resolution I am asking for the following actions from DAVID VANDER VELDT's OFFICE Meadows Eye: Immediate Voidance of the Debt: The $25.00 fee must be removed from their books entirely. Written Confirmation: A receipt showing a zero ($0.00) balance must be mailed to my address: Direct Contact: I require a phone call from the Billing Department (PO Box 80450, Las Vegas, NV 89180) confirming that this charge has been retracted and will not be reported to any credit agencies. Cease and Desist: I demand that DAVID VANDER VELDT's OFFICE they stop the practice of unauthorized auto-scheduling for my account moving forward. Attached, please find a copy of the fraudulent bill and the credit threat notice. I look forward to your prompt assistance in resolving this matter and holding this business accountable.

No compassion. Hours to wit withut seeing doctor. 100% disabled wontbe seen soone. Violation of VA…read more, AND ADA issues. Where isallthis copassion. Erydistespectfull. Disabled veterans given no piority, waiting 2 hour in cold and never seeing doctir. Plent of eye doctors thatrespet disable people and reasonaly aomodate them butthey wont, just disrespect nd nitchy girls that yhinl they cotrol you. Owner wont talk to you only non medical girls with attitudes. N help, no dotor, jus a wasye of time and alot of unnecessary PAIN tha sitting in the cold

I've been a patient of Dr. Abrams for years, even dating back to when he was at a different office,…read moreand I truly cannot recommend him enough. Recently I woke up one morning with my eye in severe burning pain. I called the office and they got me in immediately, which I was so grateful for. Dr. Abrams took his time and carefully examined every part of my eye to figure out exactly what was going on. It turned out I somehow had a tiny sliver of glass lodged under my eyelid, which had worked its way out, but he was incredibly thorough in making sure everything was okay and that there was no damage. What I appreciate most about Dr. Abrams is his great bedside manner. He's calm, patient, and truly makes you feel cared for. The entire office runs smoothly as well -- quick, efficient, and professional. It's rare to find a doctor who combines skill, compassion, and efficiency, but Dr. Abrams does exactly that. I'm very grateful for the care I've received over the years and highly recommend him to anyone looking for an excellent eye doctor.

The facility itself is clean and modern, and the medical staff seems professional. However, the…read moreoverall patient experience needs improvement. The biggest issue is the check-in process. This is an eye center that serves many seniors with vision problems, yet patients are directed to use computer kiosks that require entering a significant amount of information. It feels more like data collection than a simple check-in, including prompts asking for permission to receive marketing emails and texts. I watched several elderly patients struggle with the screens, which led to visible frustration. For a vision practice, this process should be much more accessible and user-friendly. The wait times were also disappointing. If you schedule an appointment, you expect to be seen reasonably close to that time. Being called back 40+ minutes late and then waiting even longer defeats the purpose of having a scheduled appointment. Patients' time should be respected. With a more senior friendly check-in option and better time management, this could be a much better experience.

Easy Check in, nice staff and clean office. The Shepherd Eye Center is located at the same address…read moreas the Nevada Eye Center. They send you text messages before your appointment to explain the check-in process, which is easy peasy. The only thing I disliked is that they wouldn't take another optometrist's diagnosis of my uncle's cataracts. We essentially did all the tests over again after Dr Roter had performed them last month. My uncle had to spend another $90 just to be told the same thing. After seeing two employees, we finally got to see the doctor an hour later. The office is very warm so if you're like me take some ice. I would also suggest taking some ice water since our appointment ended an hour and 45 minutes later. By that point, I couldn't even make the next appointment because my back was hurting so bad. Oh well! By the time we left at 4:23 p.m., all of the people that were sitting in the waiting room had already left. The doctor was great though. He was very nice to my uncle.

Had cataracts removed 11 months ago.I have gray floaters still.Had to give up licenseread more

Dr Abrams is a wonderful caring low key Eye doctor. He has performed cataract surgery and has also…read moreexamined my eyes periodically. His office has the latest medical equipment. If you're looking for a honest professional Eye Doctor , Dr Jack Abrams is my choice. He also does cornea transplants. I recommend him highly.

Dr. Abrams recently performed cataract surgery on my mom's left eye and the results have been so…read moregreat that she's getting her right one done next. It's obvious Dr. Abrams is great at what he does but we also find him to be extremely likeable, patient, honest, and informative. The entire staff from check-in, surgery scheduling to check-out, have always been professional, attentive and friendly. Thanks for taking great care of my mom!

I've been seeing Dr Doubrava for a few decades. He is top in his field, and all the staff, are…read morefriendly and helpful. I've done his review before and he's the best! But I'd like to mention, Jessica, the framing specialist. I wanted something completely new and she took me through all the frames, but I didn't see anything I liked. I showed her my green 'readers' I really love. She said she'd research it and get back to me. Then I get an email packed full of all the different glasses that fit my criteria. Jessica did a lot of her research and presented me with many alternatives. I was so impressed! And I absolutely love my new glasses. My recommendation. Work with Jessica, she's a pro!

My wife called last week to attempt to get an appointment for cataract surgery. She had to leave a…read morevoice mail message (of course). No one has called back. The doctor might be excellent, but this is no way to treat a patient in need. PS-there was no miscommunication, there was NO communication at all from your office. There has still been no call back from her message. This is per your lame response here on Yelp.

I gave Dr.Grace Shin a five star review because she deserves that and more. I had cataract surgery…read moreon both eyes and she did an amazing job and I couldn't be happier with her work. My eyesight is better than it's ever been in two years and the surgery was so quick with no problems. All her staff in her office and at the surgery center we're all very friendly and kind to you to make you feel as comfortable as can be before and after the surgery I was so happy with everything from start to finish. As far as I'm concerned she's the best doctor in Las Vegas because of how she makes you feel and how amazing her work is. I recommend her all day long to anyone who needs an eye doctor to see her you won't regret it.

Have called and called and called this week - even stopped in - to get new contacts for my daughter…read moreas she is running low. Was told each time the doctor is busy and will get back to me. Days later and still no communication, no attempt to follow up with me, and now my daughter is out of contacts. Hooraaay. Can't wait to find a new place to go unless there isn't another pediatric ophthalmologist in Vegas, then unfortunately we're stuck with this nonsense. Do better for your paying customers with actual medical needs.

Fantastic operation. Staff is friendly, knowledgeable and even when they're busy don't rush you and…read moreanswer ur questions. Appointments are kept well in line w time. Dr Kelly is knowledgeable, sincerely cares for his patients and respects his art. Go or take your family for all your eye care needs. You will leave feeling your eyes are cared for by experts who recognize how important your eyes are to you.

I enjoy seeing Dr. Kelly and his staff. The technician I see before each appointment I have had is…read morevery pleasant and she's very good with all of the tests we need to do to analyze my level of eye sight. Today's appointment was to analyze the state of me left eye. Before my trip to St. Thomas in December 2022, I face-planted on my com create family room floor. My head was cut open and my left eye turned black. But no ER for me before the trip, I had packing to do. So jetted off to St. Thomas for a few days with all pictures of me taken from a distance - NO SELFIES (lol) when we got home on the 19th I finally went to the ER because it really hadn't gotten much better. Had a CAT scan to see if I broke anything around my eye, got some drops for the eye and an order to follow up with Dr. Kelly. It took me a while to finally call and get an appointment for today, January 25 2023. Instead of it just being an appointment to address the obvious, we did all the eye sight checking stuff and found out my prescription for my glasses had changed. But after all that, Dr. Kelly took a look at everything and it's just a burst blood vessel that is slowly but surely healing. I received my new prescription and was on my merry way. I highly recommend Dr. Kelly as he is really good at what he does. Having had several appointments with him for various things I wouldn't go anywhere else.

Nice friendly doctor and staff . Dr.Voo is kind and…read morecompassionate . The office is clean and relaxing . I would highly recommend this doctor for retina and or any firm of an eye disease she is very educated . I am grateful I went to her !!

Office is quiet and has island music and decor. Staff are friendly and professional. Dr.Voo is…read moreprofessional, soft spoken and seems up to date on her profession. I feel confident in her ability to help me with my eye situation. All in all it's a nice office, and professional friendly Dr.

Love coming here! The team always takes really great care of me and the selection of eyewear is…read morereally nice! Dr. Mar takes excellent care of me and my eyes and the customer service is always top tier. Can't wait for my new frames to come in :)

went in for an eye exam, lady at the front desk was incredibly stand offish, however the eye…read moredoctors were really kind & gentle, so i brushed it off (although the lady 'assisting' me to pick out my new glasses wasn't friendly either and never smiled once.. seemed like she couldn't wait for me to leave although i've only ever been kind and respectful). just makes you wonder if 'certain' customers gets treated differently compared to other customers. I came back a few weeks later to pick up my glasses several minutes before closing time. however doors were already locked. as someone who works for a big corporation, that's a no-no & very unprofessional. online and all of their websites should disclaim that they actually close at 5:50pm.. maybe even sooner. from now on i'll find somewhere else to get my eye exam done. the kind doctors are the only reason this place even gets 2 stars.

Luv Mary Nara she's the greatest dr ever & cares about us patients so thank you to her!!!!read more

I went to see Mary Nara at P-3 Medical Group for TMJ treatment. In the state of Nevada, TMJ is an…read moreinsurable medical condition. I told her that in my previous doctor's records, she would find the signed Medical Necessity Script needed for the oral surgeon and prosthodontist to file the treatment plan with Aetna. Every time I talk to her and mentioned it, she changed the subject or ignored it like it was not her problem. My lower jaw was sticking out one inch to the left and I could not eat. I went down to 92 lbs and eventually went into the hospital for failure to thrive. She asked me what I thought the problem was and I told her it was from the TMJ. It was causing so much pain that I could not open my mouth to brush my teeth or eat and the anxiety it caused was unbearable. I mentioned several times that I had two businesses, but I could work until it was fixed. The misalignment of my jaw was so severe, it knocked out almost all of my teeth which now made it a medical for dental claim. I have been permanently disabled since 2008. It took me over a year to find an oral surgeon and a prosthodontist that could repair the damage. They said it would take one year of oral surgery, and they could only replace my now damaged teeth with implants and that dentures were not an option. My oral surgeon also said that because it had not been treated, I developed Periodontal Disease and was at risk of having a stroke. Mary told me she had 1500 patients and she could not remember everything, so I was totally neglected until I almost died. I was invisible to her and everyone at P-3 Medical Group. My sister was so mad and upset that she flew to Las Vegas and called Mary as an emergency. She reminded Mary that there was a previous Medical Necessity script on file, but I needed a new one from her. I did everything on my own, which included finding the specialists that could treat my injury and getting verbal permission from Aetna to proceed with the claim. She told Mary I had to do everything on my own without her help and all I needed from her now was the Medical Necessity script so they could file the claim. Mary refused to give me a Medical Necessity Script and told me to go to the UNLV Medical Dental School. Both my sister and I hit the roof. She STILL did not understand that TMJ is an insurable medical condition. There is no way that the UNLV dental school could help me. No dentist could help me because it was a TMJ medical problem. Her neglect ruined my health and my life. It forced me to cancel all of my business clients and contracts. I am 5 foot 6 and still only 92 pounds. Complaints have been filed with Aetna who I had been working with closely on this claim. A lawsuit is pending against Mary Nara and P-3 medical group for neglect and punitive damages.